Re: [otrs] SMTP problem!!!!!!
On 8/22/07, Alan Creed <[EMAIL PROTECTED]> wrote: > > Hi All > Im using smtp and when I try to send some mails to some domains I got > this: > > Message: Can´t send to: [EMAIL PROTECTED] Enable debug for more info. > To enable debug does not help very much. > This may not be OTRS related. Have a look at your maillog (most likely in /var/log) and see if you find any clues in there. Please, help > Is it really necessary to use so many exclamation points? Infact, I don't think any are needed. Infact, I don't think it's even necessary to say "Please Help". It's pretty obvious you are looking for help, and people are going to help you if they want to help, not because they are begged for help. They may even be more inclined to help if they are /not/ begged. - Gonzalo ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
thanks >>> [EMAIL PROTECTED] 06/29/06 03:36PM >>> Go to Microsoft.com and search for smtpdiag that program will assist you in finding the problem child. From the errors smtpdiag generates you can see what is failing. We did not change anything in our firewall, as it allows the smtp port traffic to pass from any client. We change it in the McAfee antivirus enterprise control. Look here, this error 10053 was what we received in the smtpdiag test results, so we googled it, and found the below url, showing us how to fix the problem. http://kbase.pscs.co.uk/index.php?article=242 Good luck Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anthony Davis Sent: Thursday, June 29, 2006 3:41 PM To: otrs@otrs.org Subject: RE: [otrs] smtp problem yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs systemIt can pull the email from the linux box, but it won't send it automatically once it retreives itDo you think my firewall is an issue with my problem..You added apache.exe to the firewall and told it to ignore it. >>> [EMAIL PROTECTED] 06/29/06 03:22PM >>> We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never w
RE: [otrs] smtp problem
Go to Microsoft.com and search for smtpdiag that program will assist you in finding the problem child. From the errors smtpdiag generates you can see what is failing. We did not change anything in our firewall, as it allows the smtp port traffic to pass from any client. We change it in the McAfee antivirus enterprise control. Look here, this error 10053 was what we received in the smtpdiag test results, so we googled it, and found the below url, showing us how to fix the problem. http://kbase.pscs.co.uk/index.php?article=242 Good luck Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anthony Davis Sent: Thursday, June 29, 2006 3:41 PM To: otrs@otrs.org Subject: RE: [otrs] smtp problem yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs systemIt can pull the email from the linux box, but it won't send it automatically once it retreives itDo you think my firewall is an issue with my problem..You added apache.exe to the firewall and told it to ignore it. >>> [EMAIL PROTECTED] 06/29/06 03:22PM >>> We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at altern
RE: [otrs] smtp problem
yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs systemIt can pull the email from the linux box, but it won't send it automatically once it retreives itDo you think my firewall is an issue with my problem..You added apache.exe to the firewall and told it to ignore it. >>> [EMAIL PROTECTED] 06/29/06 03:22PM >>> We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _
RE: [otrs] smtp problem
We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] smtp problem
Bad virus scanner! Nope you are going to need to call the vendor or read the manual that came with it :) On 6/29/06 10:30 AM, "Tom French" <[EMAIL PROTECTED]> wrote: > Andy, > > One of my colleagues, found this, which may be the REAL issue. > Seems our AntiVirus console may be restricting the mail. > > http://kbase.pscs.co.uk/index.php?article=242 > > Can anyone tell me the EXCLUDED PROCESS name for OTRS? > > > > Tom French > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Andy Lubel > Sent: Thursday, June 29, 2006 10:15 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] smtp problem > > Your SMTP has issues :( > > Im no exchange guru but basically you need to allow your OTRS system to > "relay" through your exchange SMTP. This is a configuration that should > be > made keeping in mind that you only want computers on your > "private/internal/natted" network can relay directly through. > > For example, in my company I don't allow workstations to relay through > our > mail server but I do allow the server subnet to. > > I do remember a setting like "allow relay through these hosts" in the > smtp > configuration where you can add stuff to the list to explicitly deny or > toggle a radio button to ONLY allow whats in the list, which the latter > seems more logical for your solution. > > HTH, > > Andy Lubel > > > On 6/28/06 4:51 PM, "Tom French" <[EMAIL PROTECTED]> wrote: > >> Hi, >> >> I forgot to include this small test. >> >> Microsoft Windows [Version 5.2.3790] >> (C) Copyright 1985-2003 Microsoft Corp. >> >> ping mail.deicorp.net >> >> Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: >> >> Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 >> Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 >> >> Ping statistics for xxx.xxx.xxx.xxx: >> Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), >> Approximate round trip times in milli-seconds: >> Minimum = 0ms, Maximum = 0ms, Average = 0ms >> >> telnet mail.deicorp.net 25 >> Connecting To mail.deicorp.net...Could not open connection to the > host, >> on port >> 25: Connect failed >> >> >> Tom French >> >> >> -Original Message- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of >> Andy Lubel >> Sent: Wednesday, June 28, 2006 2:03 PM >> To: User questions and discussions about OTRS.org >> Subject: Re: [otrs] smtp problem >> >> Let us know how this test works out: >> >> Open a command prompt/shell on the computer that has OTRS installed >> Type in "TELNET [exchange.servername.here] 25" (where >> [exchange.servername.here] is your exchange/SMTP server). >> >> You should get a window that looks like this: >> #telnet infiniti.lala.com 25 >> #Trying xxx.xxx.xx.xxx... >> #Connected to infiniti.lala.com. >> #Escape character is '^]'. >> #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: >> 6.0.. >> ready at Wed, 28 Jun 2006 13:59:45 -0400 >> >> (type in "quit" to close session) >> >> >> Does this work for you? >> >> >> >> >> On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: >> >>> We changed from our Postfix on Linux mail server system to Exchange >> also a few >>> weeks ago, and it killed our mail notification. Our new IT security >> policy >>> probably means that OTRS never will be routed through exchange. >>> >>> I have been looking at alternative solutions, specifically setting up >> sendmail >>> on the same server as OTRS and using it as our outgoing server. >>> >>> I am monitoring this discussion closely and ask that if you find a >> solution, >>> please post it to the newsgroup. >>> >>> Thanks >>> >>> ___ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support orr consulting for your OTRS system? >>> => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Andy, One of my colleagues, found this, which may be the REAL issue. Seems our AntiVirus console may be restricting the mail. http://kbase.pscs.co.uk/index.php?article=242 Can anyone tell me the EXCLUDED PROCESS name for OTRS? Tom French From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Thursday, June 29, 2006 10:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Your SMTP has issues :( Im no exchange guru but basically you need to allow your OTRS system to "relay" through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your "private/internal/natted" network can relay directly through. For example, in my company I don't allow workstations to relay through our mail server but I do allow the server subnet to. I do remember a setting like "allow relay through these hosts" in the smtp configuration where you can add stuff to the list to explicitly deny or toggle a radio button to ONLY allow whats in the list, which the latter seems more logical for your solution. HTH, Andy Lubel On 6/28/06 4:51 PM, "Tom French" <[EMAIL PROTECTED]> wrote: > Hi, > > I forgot to include this small test. > > Microsoft Windows [Version 5.2.3790] > (C) Copyright 1985-2003 Microsoft Corp. > > ping mail.deicorp.net > > Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: > > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > > Ping statistics for xxx.xxx.xxx.xxx: > Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), > Approximate round trip times in milli-seconds: > Minimum = 0ms, Maximum = 0ms, Average = 0ms > > telnet mail.deicorp.net 25 > Connecting To mail.deicorp.net...Could not open connection to the host, > on port > 25: Connect failed > > > Tom French > > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Andy Lubel > Sent: Wednesday, June 28, 2006 2:03 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] smtp problem > > Let us know how this test works out: > > Open a command prompt/shell on the computer that has OTRS installed > Type in "TELNET [exchange.servername.here] 25" (where > [exchange.servername.here] is your exchange/SMTP server). > > You should get a window that looks like this: > #telnet infiniti.lala.com 25 > #Trying xxx.xxx.xx.xxx... > #Connected to infiniti.lala.com. > #Escape character is '^]'. > #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: > 6.0.. > ready at Wed, 28 Jun 2006 13:59:45 -0400 > > (type in "quit" to close session) > > > Does this work for you? > > > > > On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > >> We changed from our Postfix on Linux mail server system to Exchange > also a few >> weeks ago, and it killed our mail notification. Our new IT security > policy >> probably means that OTRS never will be routed through exchange. >> >> I have been looking at alternative solutions, specifically setting up > sendmail >> on the same server as OTRS and using it as our outgoing server. >> >> I am monitoring this discussion closely and ask that if you find a > solution, >> please post it to the newsgroup. >> >> Thanks >> >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] smtp problem
Your SMTP has issues :( Im no exchange guru but basically you need to allow your OTRS system to "relay" through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your "private/internal/natted" network can relay directly through. For example, in my company I don't allow workstations to relay through our mail server but I do allow the server subnet to. I do remember a setting like "allow relay through these hosts" in the smtp configuration where you can add stuff to the list to explicitly deny or toggle a radio button to ONLY allow whats in the list, which the latter seems more logical for your solution. HTH, Andy Lubel On 6/28/06 4:51 PM, "Tom French" <[EMAIL PROTECTED]> wrote: > Hi, > > I forgot to include this small test. > > Microsoft Windows [Version 5.2.3790] > (C) Copyright 1985-2003 Microsoft Corp. > > ping mail.deicorp.net > > Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: > > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > > Ping statistics for xxx.xxx.xxx.xxx: > Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), > Approximate round trip times in milli-seconds: > Minimum = 0ms, Maximum = 0ms, Average = 0ms > > telnet mail.deicorp.net 25 > Connecting To mail.deicorp.net...Could not open connection to the host, > on port > 25: Connect failed > > > Tom French > > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Andy Lubel > Sent: Wednesday, June 28, 2006 2:03 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] smtp problem > > Let us know how this test works out: > > Open a command prompt/shell on the computer that has OTRS installed > Type in "TELNET [exchange.servername.here] 25" (where > [exchange.servername.here] is your exchange/SMTP server). > > You should get a window that looks like this: > #telnet infiniti.lala.com 25 > #Trying xxx.xxx.xx.xxx... > #Connected to infiniti.lala.com. > #Escape character is '^]'. > #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: > 6.0.. > ready at Wed, 28 Jun 2006 13:59:45 -0400 > > (type in "quit" to close session) > > > Does this work for you? > > > > > On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > >> We changed from our Postfix on Linux mail server system to Exchange > also a few >> weeks ago, and it killed our mail notification. Our new IT security > policy >> probably means that OTRS never will be routed through exchange. >> >> I have been looking at alternative solutions, specifically setting up > sendmail >> on the same server as OTRS and using it as our outgoing server. >> >> I am monitoring this discussion closely and ask that if you find a > solution, >> please post it to the newsgroup. >> >> Thanks >> >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Hi, I forgot to include this small test. Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp. ping mail.deicorp.net Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 Ping statistics for xxx.xxx.xxx.xxx: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms telnet mail.deicorp.net 25 Connecting To mail.deicorp.net...Could not open connection to the host, on port 25: Connect failed Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] smtp problem
Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Hrm..that is a good one then. I still have not been able to pull email in Windows. How can you run these cron jobs? Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 12:27 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Yes that address is now in, but it still refuses to connect. I should have stated, that otrs will not smtp to ANY public relay sites, that allow relay… i.e. mail.cfl.rr.com Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:37 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Did you open up relay for that ip address? If you don’t exchange isn’t going ot allow it to connect. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:37 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Joseph, That makes sense, except the exchange server is on the same network inside of our firewall, as the otrs server is located. The otrs server is on 192.168.111.31 and the exchange server is 192.168.112.2 via our firewall, which allows for that path of traffic. I am still scratching my head on this on. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:32 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Exchange itself does not naturally allow outside services to access it’s SMTP. What your probably going to have to do is open relaying in the SMTP connector. Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up for spammers. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:26 AM To: User questions and discussions about OTRS.org Subject: [otrs] smtp problem We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.? ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::def
RE: [otrs] smtp problem
Yes that address is now in, but it still refuses to connect. I should have stated, that otrs will not smtp to ANY public relay sites, that allow relay… i.e. mail.cfl.rr.com Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:37 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Did you open up relay for that ip address? If you don’t exchange isn’t going ot allow it to connect. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:37 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Joseph, That makes sense, except the exchange server is on the same network inside of our firewall, as the otrs server is located. The otrs server is on 192.168.111.31 and the exchange server is 192.168.112.2 via our firewall, which allows for that path of traffic. I am still scratching my head on this on. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:32 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Exchange itself does not naturally allow outside services to access it’s SMTP. What your probably going to have to do is open relaying in the SMTP connector. Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up for spammers. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:26 AM To: User questions and discussions about OTRS.org Subject: [otrs] smtp problem We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.? ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Did you open up relay for that ip address? If you don’t exchange isn’t going ot allow it to connect. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:37 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Joseph, That makes sense, except the exchange server is on the same network inside of our firewall, as the otrs server is located. The otrs server is on 192.168.111.31 and the exchange server is 192.168.112.2 via our firewall, which allows for that path of traffic. I am still scratching my head on this on. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:32 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Exchange itself does not naturally allow outside services to access it’s SMTP. What your probably going to have to do is open relaying in the SMTP connector. Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up for spammers. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:26 AM To: User questions and discussions about OTRS.org Subject: [otrs] smtp problem We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.? ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Joseph, That makes sense, except the exchange server is on the same network inside of our firewall, as the otrs server is located. The otrs server is on 192.168.111.31 and the exchange server is 192.168.112.2 via our firewall, which allows for that path of traffic. I am still scratching my head on this on. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:32 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Exchange itself does not naturally allow outside services to access it’s SMTP. What your probably going to have to do is open relaying in the SMTP connector. Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up for spammers. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:26 AM To: User questions and discussions about OTRS.org Subject: [otrs] smtp problem We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.? ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Exchange itself does not naturally allow outside services to access it’s SMTP. What your probably going to have to do is open relaying in the SMTP connector. Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up for spammers. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:26 AM To: User questions and discussions about OTRS.org Subject: [otrs] smtp problem We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.? ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: Re: [otrs] SMTP Problem
Hi, have you checked the history of the tickets? are you shure that otrs is setup that correctly that i tries to send an email notification? if it is there should be an enty in he history of a new ticket that a notification was send. Li [EMAIL PROTECTED] schrieb am 11.11.2005 02:35:58: > Yes, I have checked the maillog and there are no entries for my otrs user. > > - Original Message - > From: "Pim Rupert (Lemonbit)" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS.org" > Sent: Thursday, November 10, 2005 8:15 PM > Subject: Re: [otrs] SMTP Problem > > > >> I have recently installed OTRS and it is a fine trouble ticket system, > >> however I am having problems getting the email notifications to work on > >> the FreeBSD system which I installed it upon. I know that SMTP works > >> fine on the system since I have various other apps which use SMTP port > >> 25 etc .. I am simply looking for my technicians to receive a > >> notification when a new trouble ticket is created in the queue. I setup > >> OTRS to use SMTP and not sendmail but it just seems that the software > >> refuses to send out the email. > > > > Have you checked your maillog? > > > > -- > > kind regards, > > Pim Rupert > > Lemonbit Internet > > > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] SMTP Problem
Yes, I have checked the maillog and there are no entries for my otrs user. - Original Message - From: "Pim Rupert (Lemonbit)" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Thursday, November 10, 2005 8:15 PM Subject: Re: [otrs] SMTP Problem I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. Have you checked your maillog? -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] SMTP Problem
I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. Have you checked your maillog? -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
