Re: Old versions of our software in Bugzilla

[Nate Graham]

We still get bug reports from versions as far back as Plasma 5.18, but I 
haewn't seen anything older than that in a long time. So maybe let's 
only cull a version when it's older than the previous LTS version (not 
the current LTS version).


Nate



On 9/6/22 16:36, Jonathan Riddell wrote:
http://embra.edinburghlinux.co.uk/~jr/tmp/Screenshot_2022-09-06_at_23-26-42_Select_version_of_product__plasma-nm_.png 




On Tue, 6 Sept 2022 at 23:34, Nate Graham > wrote:


Bad link? That takes me to a paste that shows "asdf" and a link to a
screenshot that I can't see.

Nate


On 9/6/22 16:27, Jonathan Riddell wrote:
 > Which of these versions do you think should be enabled?
 >
 > https://invent.kde.org/-/snippets/2333

 > >
 >
 > Jonathan
 >
 >
 > On Tue, 6 Sept 2022 at 22:41, Nate Graham mailto:n...@kde.org>
 > >> wrote:
 >
 >     Greetings folks,
 >
 >     A while back we removed the versions on bugs.kde.org

 >     > for older,
 >     unsupported versions of our products, in the hope that this would
 >     discourage users from filing bugs if they are using those
versions.
 >
 >     Unfortunately this does not appear to have worked, and
instead people
 >     file bugs with the version number field just set completely
wrong, so
 >     now it's harder to tell when they've submitted a bug while
using an old
 >     unsupported version.
 >
 >     I would recommend in the short term that we re-add the old
versions to
 >     alleviate this issue.
 >
 >     In the medium term, I would like to extend the bugzilla bot
to post a
 >     comment on bug reports filed against old unsupported versions
 >     recommending that the reporter instead ask their distro for
support.
 >
 >
 >     Nate
 >

Re: Old versions of our software in Bugzilla

[Jonathan Riddell]

http://embra.edinburghlinux.co.uk/~jr/tmp/Screenshot_2022-09-06_at_23-26-42_Select_version_of_product__plasma-nm_.png


On Tue, 6 Sept 2022 at 23:34, Nate Graham  wrote:

> Bad link? That takes me to a paste that shows "asdf" and a link to a
> screenshot that I can't see.
>
> Nate
>
>
> On 9/6/22 16:27, Jonathan Riddell wrote:
> > Which of these versions do you think should be enabled?
> >
> > https://invent.kde.org/-/snippets/2333
> > 
> >
> > Jonathan
> >
> >
> > On Tue, 6 Sept 2022 at 22:41, Nate Graham  > > wrote:
> >
> > Greetings folks,
> >
> > A while back we removed the versions on bugs.kde.org
> >  for older,
> > unsupported versions of our products, in the hope that this would
> > discourage users from filing bugs if they are using those versions.
> >
> > Unfortunately this does not appear to have worked, and instead people
> > file bugs with the version number field just set completely wrong, so
> > now it's harder to tell when they've submitted a bug while using an
> old
> > unsupported version.
> >
> > I would recommend in the short term that we re-add the old versions
> to
> > alleviate this issue.
> >
> > In the medium term, I would like to extend the bugzilla bot to post a
> > comment on bug reports filed against old unsupported versions
> > recommending that the reporter instead ask their distro for support.
> >
> >
> > Nate
> >
>

Re: Old versions of our software in Bugzilla

[Nate Graham]

Bad link? That takes me to a paste that shows "asdf" and a link to a 
screenshot that I can't see.


Nate


On 9/6/22 16:27, Jonathan Riddell wrote:

Which of these versions do you think should be enabled?

https://invent.kde.org/-/snippets/2333 



Jonathan


On Tue, 6 Sept 2022 at 22:41, Nate Graham > wrote:


Greetings folks,

A while back we removed the versions on bugs.kde.org
 for older,
unsupported versions of our products, in the hope that this would
discourage users from filing bugs if they are using those versions.

Unfortunately this does not appear to have worked, and instead people
file bugs with the version number field just set completely wrong, so
now it's harder to tell when they've submitted a bug while using an old
unsupported version.

I would recommend in the short term that we re-add the old versions to
alleviate this issue.

In the medium term, I would like to extend the bugzilla bot to post a
comment on bug reports filed against old unsupported versions
recommending that the reporter instead ask their distro for support.


Nate

Re: Old versions of our software in Bugzilla

[Jonathan Riddell]

Which of these versions do you think should be enabled?

https://invent.kde.org/-/snippets/2333

Jonathan


On Tue, 6 Sept 2022 at 22:41, Nate Graham  wrote:

> Greetings folks,
>
> A while back we removed the versions on bugs.kde.org for older,
> unsupported versions of our products, in the hope that this would
> discourage users from filing bugs if they are using those versions.
>
> Unfortunately this does not appear to have worked, and instead people
> file bugs with the version number field just set completely wrong, so
> now it's harder to tell when they've submitted a bug while using an old
> unsupported version.
>
> I would recommend in the short term that we re-add the old versions to
> alleviate this issue.
>
> In the medium term, I would like to extend the bugzilla bot to post a
> comment on bug reports filed against old unsupported versions
> recommending that the reporter instead ask their distro for support.
>
>
> Nate
>

Re: Old versions of our software in Bugzilla

[Ömer Fadıl USTA]

My suggestion is to write a chrome/firefox extension or even better
integrate it into plasma-integration-extension
(firefox/chrome extension) that will fill related info when they enter
bugs.kde.org so even they wont need to know
what version of KDE Plasma/KDE Frameworks/KDE Gears version are they using.
Also a good Bug reporting tool in KDE Gears with a good GUI will be perfect
[ other than drkonqi ] which can help
newbie users to bug reporting more comfortable

Ömer Fadıl Usta
PGP key : 0xfd11561976b1690b
about.me/omerusta


Nate Graham , 7 Eyl 2022 Çar, 00:41 tarihinde şunu yazdı:

> Greetings folks,
>
> A while back we removed the versions on bugs.kde.org for older,
> unsupported versions of our products, in the hope that this would
> discourage users from filing bugs if they are using those versions.
>
> Unfortunately this does not appear to have worked, and instead people
> file bugs with the version number field just set completely wrong, so
> now it's harder to tell when they've submitted a bug while using an old
> unsupported version.
>
> I would recommend in the short term that we re-add the old versions to
> alleviate this issue.
>
> In the medium term, I would like to extend the bugzilla bot to post a
> comment on bug reports filed against old unsupported versions
> recommending that the reporter instead ask their distro for support.
>
>
> Nate
>

Old versions of our software in Bugzilla

[Nate Graham]

Greetings folks,

A while back we removed the versions on bugs.kde.org for older, 
unsupported versions of our products, in the hope that this would 
discourage users from filing bugs if they are using those versions.


Unfortunately this does not appear to have worked, and instead people 
file bugs with the version number field just set completely wrong, so 
now it's harder to tell when they've submitted a bug while using an old 
unsupported version.


I would recommend in the short term that we re-add the old versions to 
alleviate this issue.


In the medium term, I would like to extend the bugzilla bot to post a 
comment on bug reports filed against old unsupported versions 
recommending that the reporter instead ask their distro for support.



Nate

Plasma 5.25.5

[Jonathan Riddell]

Plasma 5.25.5 is now released https://kde.org/announcements/plasma/5/5.25.5