Re: 6.0 Crashing
Alan Harper wrote: PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? Version 6.0.1b1 should be more stable. It can't be downloaded from our web site, but you can check for updates using PM 6.0. Any feedback regarding crashes is welcome. Jérôme - CTM Engineering - I've been using Powermail for around 3 years now and find that it's extremely stable. The interface is clear and intuitive and not cluttered like other programs (Apple Mail and Eudora, e.g.). Filters work well, and it does all that one would expect from an email client. The program is robust and straightforward. It's a great application. PowerMail user comment on www.versiontracker.com Download a demo version from www.ctmdev.com -
Re: 6.0 Crashing
Hello, looks like the crashes are connected to the installed stuff it engine. Long time ago I had a simular problem. Meanwhile I use Pathfinder, which installs always the last engine and I also bought stuff it. all the best Matthias Am/On Wed, 7 Jan 2009 11:43:47 -0800 schrieb/wrote Alan Harper: Well, PM support asked me to send crash logs, which I did regularly, but I never heard anything from them. I inquired whether they wanted me to continue, and didn't hear anything, so I stopped. Your symptoms are identical to mine. A Bill Schjelderup (b...@companioncorp.com) said on 1/7/09: Alan, I've been having these for a long time also. Higher frequency with v5 than v6, but still the same problem. I've sent many crash logs to ctmdev, but I have no idea if they have helped or not. The vast majority of these seem to occur when I'm performing a drag event and a message is received; other times when PM is trying to image a HTML email and some background operation occurs. My theory is it's a threading problem...and clearly it's hard for them to find. Perhaps if we ALL send crash logs it will help (about 50% of the time a relaunch is quick, the other 50% it needs to rebuild sort indexes...) Oh, and this occurs on both my home and office machine (I carry my PM database between offices via an external hard disk..) +---+ Bill Schjelderup -- b...@companioncorp.com +---+ Hi PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? Alan PS, FWIW, I had similar problems with PM 5. I have since reinstalled my entire system, and upgraded to PM 6. It appears that PM 6 crashes less often than 5, but not significantly so. Thanks and all the best Matthias
Re(2): 6.0 Crashing
Matthias--could you explain in more detail? I use Pathfinder too. Does it cause this problem, or fix this problem? Which version of StuffIt do you suspect? A Matthias Schmidt (p...@schmidt-system.de) said on 1/8/09: Hello, looks like the crashes are connected to the installed stuff it engine. Long time ago I had a simular problem. Meanwhile I use Pathfinder, which installs always the last engine and I also bought stuff it. all the best Matthias Am/On Wed, 7 Jan 2009 11:43:47 -0800 schrieb/wrote Alan Harper: Well, PM support asked me to send crash logs, which I did regularly, but I never heard anything from them. I inquired whether they wanted me to continue, and didn't hear anything, so I stopped. Your symptoms are identical to mine. A Bill Schjelderup (b...@companioncorp.com) said on 1/7/09: Alan, I've been having these for a long time also. Higher frequency with v5 than v6, but still the same problem. I've sent many crash logs to ctmdev, but I have no idea if they have helped or not. The vast majority of these seem to occur when I'm performing a drag event and a message is received; other times when PM is trying to image a HTML email and some background operation occurs. My theory is it's a threading problem...and clearly it's hard for them to find. Perhaps if we ALL send crash logs it will help (about 50% of the time a relaunch is quick, the other 50% it needs to rebuild sort indexes...) Oh, and this occurs on both my home and office machine (I carry my PM database between offices via an external hard disk..) +---+ Bill Schjelderup -- b...@companioncorp.com +---+ Hi PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? Alan PS, FWIW, I had similar problems with PM 5. I have since reinstalled my entire system, and upgraded to PM 6. It appears that PM 6 crashes less often than 5, but not significantly so. Thanks and all the best Matthias
Re: 6.0 Crashing
Alan Harper (l...@alanharper.com) wrote: Matthias--could you explain in more detail? I use Pathfinder too. Does it cause this problem, or fix this problem? Which version of StuffIt do you suspect? And btw, does PM really rely on StuffIt? After all, it doesn't support creating StuffIt archives anymore. (I still have some version of StuffIt installed, but I have stopped using it a long time ago.) - Michael Michael J. Hußmann E-mail: mich...@michael-hussmann.de WWW (personal): http://michael-hussmann.de WWW (professional): http://digicam-experts.de
Re(2): 6.0 Crashing
Matthias, I wish it was this easy. All I found on my boot volume were some old stuffit plist files which I trashed. I don't use Stuffit any more and couldn't find any files with stuffit in the name to delete. Looked on the root Library folder, and my user Library folder. Is there a particular file you suspect that doesn't have stuffit in the name? +---+ Bill Schjelderup, President b...@companioncorp.com COMPanion Corporation801-365-0555 voice 1831 Fort Union Blvd. 801-943-7752 fax Salt Lake City, Utah 84121-3041 www.companioncorp.com +---+ Nusquam est qui ubique est. - He who is everywhere is nowhere. This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are NOT the intended recipient, I'm sorry to bother you and will attempt to address my messages more carefully in the future. Hello, looks like the crashes are connected to the installed stuff it engine. Long time ago I had a simular problem. Meanwhile I use Pathfinder, which installs always the last engine and I also bought stuff it. all the best Matthias Am/On Wed, 7 Jan 2009 11:43:47 -0800 schrieb/wrote Alan Harper: Well, PM support asked me to send crash logs, which I did regularly, but I never heard anything from them. I inquired whether they wanted me to continue, and didn't hear anything, so I stopped. Your symptoms are identical to mine. A Bill Schjelderup (b...@companioncorp.com) said on 1/7/09: Alan, I've been having these for a long time also. Higher frequency with v5 than v6, but still the same problem. I've sent many crash logs to ctmdev, but I have no idea if they have helped or not. The vast majority of these seem to occur when I'm performing a drag event and a message is received; other times when PM is trying to image a HTML email and some background operation occurs. My theory is it's a threading problem...and clearly it's hard for them to find. Perhaps if we ALL send crash logs it will help (about 50% of the time a relaunch is quick, the other 50% it needs to rebuild sort indexes...) Oh, and this occurs on both my home and office machine (I carry my PM database between offices via an external hard disk..) +---+ Bill Schjelderup -- b...@companioncorp.com +---+ Hi PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? Alan PS, FWIW, I had similar problems with PM 5. I have since reinstalled my entire system, and upgraded to PM 6. It appears that PM 6 crashes less often than 5, but not significantly so. Thanks and all the best Matthias
Re: 6.0 Crashing
Am/On Tue, 6 Jan 2009 21:12:09 -0800 schrieb/wrote Alan Harper: Hi PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? Alan PS, FWIW, I had similar problems with PM 5. I have since reinstalled my entire system, and upgraded to PM 6. It appears that PM 6 crashes less often than 5, but not significantly so. I have no crashes at all with PM6 (build 4587). Works very stable and without problems here on a MacBook Pro and a G4 Powerbook, both are running 10.5.6 Thanks and all the best Matthias
Re: 6.0 Crashing
Alan Harper (l...@alanharper.com) wrote: PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? In my experience, PM 6 (and PM 5 before) crashes rarely, but when it does, it is invariably when I try to send some mail with a large attachment. At the stage when PM is supposed to do the zipping and encoding of the attachment prior to actually sending the message, it just displays the spinning beachball, then either crashes or freezes until I do a force quit. When I re-open PM, it usually has to rebuild its index; after that I find the outgoing message in the Out basket and can dispatch it without problem. - Michael Michael J. Hußmann E-mail: mich...@michael-hussmann.de WWW (personal): http://michael-hussmann.de WWW (professional): http://digicam-experts.de
Re: 6.0 Crashing
Alan, I've been having these for a long time also. Higher frequency with v5 than v6, but still the same problem. I've sent many crash logs to ctmdev, but I have no idea if they have helped or not. The vast majority of these seem to occur when I'm performing a drag event and a message is received; other times when PM is trying to image a HTML email and some background operation occurs. My theory is it's a threading problem...and clearly it's hard for them to find. Perhaps if we ALL send crash logs it will help (about 50% of the time a relaunch is quick, the other 50% it needs to rebuild sort indexes...) Oh, and this occurs on both my home and office machine (I carry my PM database between offices via an external hard disk..) +---+ Bill Schjelderup -- b...@companioncorp.com +---+ Hi PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? Alan PS, FWIW, I had similar problems with PM 5. I have since reinstalled my entire system, and upgraded to PM 6. It appears that PM 6 crashes less often than 5, but not significantly so.
Re(2): 6.0 Crashing
Well, PM support asked me to send crash logs, which I did regularly, but I never heard anything from them. I inquired whether they wanted me to continue, and didn't hear anything, so I stopped. Your symptoms are identical to mine. A Bill Schjelderup (b...@companioncorp.com) said on 1/7/09: Alan, I've been having these for a long time also. Higher frequency with v5 than v6, but still the same problem. I've sent many crash logs to ctmdev, but I have no idea if they have helped or not. The vast majority of these seem to occur when I'm performing a drag event and a message is received; other times when PM is trying to image a HTML email and some background operation occurs. My theory is it's a threading problem...and clearly it's hard for them to find. Perhaps if we ALL send crash logs it will help (about 50% of the time a relaunch is quick, the other 50% it needs to rebuild sort indexes...) Oh, and this occurs on both my home and office machine (I carry my PM database between offices via an external hard disk..) +---+ Bill Schjelderup -- b...@companioncorp.com +---+ Hi PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? Alan PS, FWIW, I had similar problems with PM 5. I have since reinstalled my entire system, and upgraded to PM 6. It appears that PM 6 crashes less often than 5, but not significantly so.
Re: 6.0 Crashing
Alan Harper (l...@alanharper.com) on 2009-01-06 12:12 AM said: PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually ( 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Maybe once a week for me. Any thoughts on how to minimize crashing? Have you sent the crash logs to CTM? You might be able to make the crash reproduce by turning on some OS X debug features. Open Terminal and paste in the following: export MallocPreScribble=1 export MallocScribble=1 export MallocGuardEdges=1 export MallocStackLogging=1 open /Applications/PowerMail.app Sean
