Re: [QGIS-Developer] Download troubles? Download in the background?

[Selma Vidimlic via QGIS-Developer]

Hello,

In my opinion, the recent improvements made to the download page appear to
be quite user-friendly and I don't have anything to add on that.

Now moving on to the support page
<https://www.qgis.org/en/site/forusers/support.html>, it would be helpful
to begin with a friendly introduction to clarify the nature of support
within QGIS.org. In my opinion, it's important to emphasize that QGIS.org,
as a part of the open-source ethos, primarily relies on community
collaboration and does not offer direct, individualized support. Instead,
we encourage users to actively engage with our community through mailing
lists and communication channels...

So, my suggestion for the text would be:

"Welcome to our support page! At QGIS.org, we're all about fostering a
collaborative and supportive community for our users. While we don't offer
direct, one-on-one support ourselves, we've created a space where you can
connect with others who share your passion for QGIS.

We've set up mailing lists and various communication channels where you can
engage with fellow users and our dedicated developers. However, we
understand that there may be times when you require personalized assistance
or wish to explore more comprehensive support options. For such cases, you
can contact one of the support providers offering commercial support
<https://www.qgis.org/en/site/forusers/commercial_support.html#>."

I believe clarification of QGIS.org support will reduce questions about
donations and expected support...

Regarding the donation page, the description provided by Jean-François
Bourdon seems clear and effective.

Greetings,

Selma.

On Mon, 2 Oct 2023 at 17:44, Nick Bearman <
n...@geospatialtrainingsolutions.co.uk> wrote:

> Thanks everyone, and thanks Harrissou for making those changes.
>
> In terms of how we explain support, perhaps Selma might have some thoughts
> (with her work on documentation).
>
> Selma - see thread below, but briefly some people are getting very poor
> download speeds. They are then donating and asking 'why are the download
> speeds slow even though I have donated?'. There are various things to
> unpack here, but would be really interested in your thoughts on the changes
> to the text we have made on the download page and what we are proposing on
> the 'donate' page.
>
> Feel free to email if you have questions and/or contact me off list.
>
> Best wishes,
> Nick.
> On 21/09/2023 2:18 pm, Bourdon, Jean-François (DIF) via QGIS-Developer
> wrote:
>
> [image: Intranet logo]
>
> To continue on the topic of donation and support, although I find it
> strange that someone doing a donation is expecting at the same time to
> receive special support (donation != license), maybe a precision should be
> made on the donation page (https://donate.qgis.org/) like:
>
>
>
> “Please note that making a donation doesn’t grant any additional support
> than what can be found at the support page (
> https://www.qgis.org/en/site/forusers/support.html). For any specific
> need, you might contact one of the numerous companies offering commercial
> support (
> https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support)
> .”
>
>
>
> Maybe this same text could be add to the section “What is your benefit
> supporting the QGIS Development?” for the Sustaining Membership Program.
>
>
>
>
>
>
>
> *Jean-François Bourdon, ing.f.*
>
> *Analyste en télédétection*
> *Direction des inventaires forestiers*
> *Ministère des Ressources naturelles et des Forêts*
> 5700, 4e Avenue Ouest, local A-108
> Québec (Québec) G1H 6R1
> Téléphone : 418 627-8669, poste 704304
> *jean-francois.bour...@mrnf.gouv.qc.ca
> *
> *mrnf.gouv.qc.ca* <http://www.mrnf.gouv.qc.ca/>
>
>
>
> *De :* QGIS-Developer 
>  *De la part de* Emma Hain via
> QGIS-Developer
> *Envoyé :* 20 septembre 2023 20:57
> *À :* Nick Bearman 
> 
> *Cc :* qgis-developer@lists.osgeo.org
> *Objet :* Re: [QGIS-Developer] Download troubles? Download in the
> background?
>
>
>
> I think this looks good Nick, could we also put in a link to the QGIS hub
> page and to where our links to the users groups are so that sorta provides
> some 'support'.
>
> Sorta off topic:
>
> I recently got contacted by someone letting me know they donated so they
> could get support - they thought I was the help desk for QGIS...Maybe this
> is an indication of some UX/UI is required to send people to our support
> pages???
>
>
>
> Cheers
>
> Em
>
>
>
> On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer <
> qgis-developer@lists.osgeo.org> wrote:
>
> Thanks for highlighting this Andreas.
>
> If I might suggest a tweak to the popup layout:
>
> Thank y

Re: [QGIS-Developer] Download troubles? Download in the background?

[Nick Bearman via QGIS-Developer]

Thanks everyone, and thanks Harrissou for making those changes.

In terms of how we explain support, perhaps Selma might have some 
thoughts (with her work on documentation).


Selma - see thread below, but briefly some people are getting very poor 
download speeds. They are then donating and asking 'why are the download 
speeds slow even though I have donated?'. There are various things to 
unpack here, but would be really interested in your thoughts on the 
changes to the text we have made on the download page and what we are 
proposing on the 'donate' page.


Feel free to email if you have questions and/or contact me off list.

Best wishes,
Nick.

On 21/09/2023 2:18 pm, Bourdon, Jean-François (DIF) via QGIS-Developer 
wrote:

Intranet logo

To continue on the topic of donation and support, although I find it 
strange that someone doing a donation is expecting at the same time to 
receive special support (donation != license), maybe a precision 
should be made on the donation page (https://donate.qgis.org/) like:


“Please note that making a donation doesn’t grant any additional 
support than what can be found at the support page 
(https://www.qgis.org/en/site/forusers/support.html). For any specific 
need, you might contact one of the numerous companies offering 
commercial support 
(https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support).”


Maybe this same text could be add to the section “What is your benefit 
supporting the QGIS Development?” for the Sustaining Membership Program.


*Jean-François Bourdon, ing.f.*

*Analyste en télédétection*
*Direction des inventaires forestiers*
*Ministère des Ressources naturelles et des Forêts*
5700, 4^e Avenue Ouest, local A-108
Québec (Québec) G1H 6R1
Téléphone : 418 627-8669, poste 704304
*_jean-francois.bour...@mrnf.gouv.qc.ca_*
*mrnf.gouv.qc.ca* <http://www.mrnf.gouv.qc.ca/>

*De :*QGIS-Developer  *De la 
part de* Emma Hain via QGIS-Developer

*Envoyé :* 20 septembre 2023 20:57
*À :* Nick Bearman 
*Cc :* qgis-developer@lists.osgeo.org
*Objet :* Re: [QGIS-Developer] Download troubles? Download in the 
background?


I think this looks good Nick, could we also put in a link to the QGIS 
hub page and to where our links to the users groups are so that sorta 
provides some 'support'.


Sorta off topic:

I recently got contacted by someone letting me know they donated so 
they could get support - they thought I was the help desk for 
QGIS...Maybe this is an indication of some UX/UI is required to send 
people to our support pages???


Cheers

Em

On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer 
 wrote:


Thanks for highlighting this Andreas.

If I might suggest a tweak to the popup layout:

Thank you!

Your freshly baked copy of QGIS is downloading. (Make this line
bold and add a paragraph before the next bit)

QGIS is free of charge, and will always be free of charge if
downloaded from QGIS.org. (and another break here)

If you can afford to support the project and people making this
software, please consider making a small donation to support our
efforts. Whether you choose to donate or not, we hope that you
enjoy using our labour of love and encourage you to share and
spread your downloaded copy far and wide so that others may enjoy
it too. Our very best regards!

The QGIS Team

This might make it a bit more obvious. What do you think?

(I will leave those who are more technical than me to discuss
download speed issues).

Best wishes,
Nick.

On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer
wrote:

Hi Andreas,

ouch!

Javascript is not required for the download. If it is
disabled, all OS options are expanded and the big green
buttons directly point to the files anyways. The "donate"
popup is only triggered in addition to the normal link click
(if javascript is enabled).

If the users really just not realise that a download has
started, maybe making the text that says that QGIS is being
downloaded bold on the "donate" popup might help? The popup
might just be too intrusive and distracting even.

Some sites use images to point their users towards the
browser's download manager, maybe there is a freely available
library that does this for all kinds of browsers and screens?

Downloads are often painfully slow though and might even time
out in bad cases I guess. Having some more/faster download
mirrors might help. The osgeo.org <http://osgeo.org/> mirror
is often unusable (I think it is that mirror that most often
causes issues, norbit.de <http://norbit.de/> usually seems
fine for me - from Germany though...). Here is one story of a
user in South Korea:
https://fosstodon.org/@ianthetechie/1109439288750548

Re: [QGIS-Developer] Download troubles? Download in the background?

[Andrea Giudiceandrea via QGIS-Developer]

Il 23/09/2023 23:55, Vedran Stojnović via QGIS-Developer ha scritto:
One other thing that I noticed lately is that main page (qgis.org 
) opens a random language version of website.


I also experience the same issue. There is an issue report about it at 
https://github.com/qgis/QGIS-Website/issues/1174


Best regards.

Andrea
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Re: [QGIS-Developer] Download troubles? Download in the background?

[Vedran Stojnović via QGIS-Developer]

Hi,

I believe this reports from users are because of some problem with servers
or website lately.
I also encountered several times lately very very slow download rates even
though I have high bandwidth, optical internet connection (see my speedtest
result: Speedtest by Ookla - The Global Broadband Speed Test
<https://www.speedtest.net/result/15288350175>).

The solution for me was to start download again, but I can easily imagine
that users thought that they need to donate to get better download speeds.
>From my testing, I got best download speeds from Norbit server.

One other thing that I noticed lately is that main page (qgis.org) opens a
random language version of website. There is no translation to Croatian so
I expect to get English version, but I get randomly other languages - just
tested it this moment, and I got Italian version - "
https://qgis.org/it/site/;, but lately I've often experienced Hungarian
version a lot, and once or twice, I got a Greek version, although I always
enter "qgis.org" in the address bar.

Maybe this weird redirection to another language is related to slow
download speeds.


čet, 21. ruj 2023. u 16:35 DelazJ via QGIS-Developer <
qgis-developer@lists.osgeo.org> napisao je:

> Hi,
>
> At https://github.com/qgis/QGIS-Website/pull/1184, I made a pull request
> to update the "Thank you" text based on Nick's suggestion (basically, put
> download info in bold and split whole text in many paragraphs). I do not
> feel really comfortable with mentioning support (companies) there, or do I
> not find the right formulation...
> Whoever feels interested in fixing that part of the issue, the source
> files are accessible generally from the "fix me" URL at the bottom of the
> page or under
> https://github.com/qgis/QGIS-Website/tree/master/themes/qgis-theme.
>
> Regards,
> Harrissou
>
> Le jeu. 21 sept. 2023 à 15:19, Bourdon, Jean-François (DIF) via
> QGIS-Developer  a écrit :
>
>> [image: Intranet logo]
>>
>> To continue on the topic of donation and support, although I find it
>> strange that someone doing a donation is expecting at the same time to
>> receive special support (donation != license), maybe a precision should be
>> made on the donation page (https://donate.qgis.org/) like:
>>
>>
>>
>> “Please note that making a donation doesn’t grant any additional support
>> than what can be found at the support page (
>> https://www.qgis.org/en/site/forusers/support.html). For any specific
>> need, you might contact one of the numerous companies offering commercial
>> support (
>> https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support)
>> .”
>>
>>
>>
>> Maybe this same text could be add to the section “What is your benefit
>> supporting the QGIS Development?” for the Sustaining Membership Program.
>>
>>
>>
>>
>>
>>
>>
>> *Jean-François Bourdon, ing.f.*
>>
>> *Analyste en télédétection*
>> *Direction des inventaires forestiers*
>> *Ministère des Ressources naturelles et des Forêts*
>> 5700, 4e Avenue Ouest, local A-108
>> Québec (Québec) G1H 6R1
>> Téléphone : 418 627-8669, poste 704304
>> *jean-francois.bour...@mrnf.gouv.qc.ca
>> *
>> *mrnf.gouv.qc.ca* <http://www.mrnf.gouv.qc.ca/>
>>
>>
>>
>> *De :* QGIS-Developer  *De la
>> part de* Emma Hain via QGIS-Developer
>> *Envoyé :* 20 septembre 2023 20:57
>> *À :* Nick Bearman 
>> *Cc :* qgis-developer@lists.osgeo.org
>> *Objet :* Re: [QGIS-Developer] Download troubles? Download in the
>> background?
>>
>>
>>
>> I think this looks good Nick, could we also put in a link to the QGIS hub
>> page and to where our links to the users groups are so that sorta provides
>> some 'support'.
>>
>> Sorta off topic:
>>
>> I recently got contacted by someone letting me know they donated so they
>> could get support - they thought I was the help desk for QGIS...Maybe this
>> is an indication of some UX/UI is required to send people to our support
>> pages???
>>
>>
>>
>> Cheers
>>
>> Em
>>
>>
>>
>> On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer <
>> qgis-developer@lists.osgeo.org> wrote:
>>
>> Thanks for highlighting this Andreas.
>>
>> If I might suggest a tweak to the popup layout:
>>
>> Thank you!
>>
>> Your freshly baked copy of QGIS is downloading. (Make this line bold and
>> add a paragraph before the next bit)
>>
>> QGIS is free of charge, and will always be free of charge if downloaded
>> 

Re: [QGIS-Developer] Download troubles? Download in the background?

[DelazJ via QGIS-Developer]

Hi,

At https://github.com/qgis/QGIS-Website/pull/1184, I made a pull request to
update the "Thank you" text based on Nick's suggestion (basically, put
download info in bold and split whole text in many paragraphs). I do not
feel really comfortable with mentioning support (companies) there, or do I
not find the right formulation...
Whoever feels interested in fixing that part of the issue, the source files
are accessible generally from the "fix me" URL at the bottom of the page or
under https://github.com/qgis/QGIS-Website/tree/master/themes/qgis-theme.

Regards,
Harrissou

Le jeu. 21 sept. 2023 à 15:19, Bourdon, Jean-François (DIF) via
QGIS-Developer  a écrit :

> [image: Intranet logo]
>
> To continue on the topic of donation and support, although I find it
> strange that someone doing a donation is expecting at the same time to
> receive special support (donation != license), maybe a precision should be
> made on the donation page (https://donate.qgis.org/) like:
>
>
>
> “Please note that making a donation doesn’t grant any additional support
> than what can be found at the support page (
> https://www.qgis.org/en/site/forusers/support.html). For any specific
> need, you might contact one of the numerous companies offering commercial
> support (
> https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support)
> .”
>
>
>
> Maybe this same text could be add to the section “What is your benefit
> supporting the QGIS Development?” for the Sustaining Membership Program.
>
>
>
>
>
>
>
> *Jean-François Bourdon, ing.f.*
>
> *Analyste en télédétection*
> *Direction des inventaires forestiers*
> *Ministère des Ressources naturelles et des Forêts*
> 5700, 4e Avenue Ouest, local A-108
> Québec (Québec) G1H 6R1
> Téléphone : 418 627-8669, poste 704304
> *jean-francois.bour...@mrnf.gouv.qc.ca
> *
> *mrnf.gouv.qc.ca* <http://www.mrnf.gouv.qc.ca/>
>
>
>
> *De :* QGIS-Developer  *De la
> part de* Emma Hain via QGIS-Developer
> *Envoyé :* 20 septembre 2023 20:57
> *À :* Nick Bearman 
> *Cc :* qgis-developer@lists.osgeo.org
> *Objet :* Re: [QGIS-Developer] Download troubles? Download in the
> background?
>
>
>
> I think this looks good Nick, could we also put in a link to the QGIS hub
> page and to where our links to the users groups are so that sorta provides
> some 'support'.
>
> Sorta off topic:
>
> I recently got contacted by someone letting me know they donated so they
> could get support - they thought I was the help desk for QGIS...Maybe this
> is an indication of some UX/UI is required to send people to our support
> pages???
>
>
>
> Cheers
>
> Em
>
>
>
> On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer <
> qgis-developer@lists.osgeo.org> wrote:
>
> Thanks for highlighting this Andreas.
>
> If I might suggest a tweak to the popup layout:
>
> Thank you!
>
> Your freshly baked copy of QGIS is downloading. (Make this line bold and
> add a paragraph before the next bit)
>
> QGIS is free of charge, and will always be free of charge if downloaded
> from QGIS.org. (and another break here)
>
> If you can afford to support the project and people making this software,
> please consider making a small donation to support our efforts. Whether you
> choose to donate or not, we hope that you enjoy using our labour of love
> and encourage you to share and spread your downloaded copy far and wide so
> that others may enjoy it too. Our very best regards!
>
> The QGIS Team
>
> This might make it a bit more obvious. What do you think?
>
> (I will leave those who are more technical than me to discuss download
> speed issues).
>
> Best wishes,
> Nick.
>
> On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer wrote:
>
> Hi Andreas,
>
> ouch!
>
> Javascript is not required for the download. If it is disabled, all OS
> options are expanded and the big green buttons directly point to the files
> anyways. The "donate" popup is only triggered in addition to the normal
> link click (if javascript is enabled).
>
> If the users really just not realise that a download has started, maybe
> making the text that says that QGIS is being downloaded bold on the
> "donate" popup might help? The popup might just be too intrusive and
> distracting even.
>
> Some sites use images to point their users towards the browser's download
> manager, maybe there is a freely available library that does this for all
> kinds of browsers and screens?
>
> Downloads are often painfully slow though and might even time out in bad
> cases I guess. Having some more/faster download mirrors might help

Re: [QGIS-Developer] Download troubles? Download in the background?

[DIF]

[Intranet logo]
To continue on the topic of donation and support, although I find it strange 
that someone doing a donation is expecting at the same time to receive special 
support (donation != license), maybe a precision should be made on the donation 
page (https://donate.qgis.org/) like:

"Please note that making a donation doesn't grant any additional support than 
what can be found at the support page 
(https://www.qgis.org/en/site/forusers/support.html). For any specific need, 
you might contact one of the numerous companies offering commercial support 
(https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support)."

Maybe this same text could be add to the section "What is your benefit 
supporting the QGIS Development?" for the Sustaining Membership Program.



Jean-François Bourdon, ing.f.
Analyste en télédétection
Direction des inventaires forestiers
Ministère des Ressources naturelles et des Forêts
5700, 4e Avenue Ouest, local A-108
Québec (Québec) G1H 6R1
Téléphone : 418 627-8669, poste 704304
jean-francois.bour...@mrnf.gouv.qc.ca<mailto:jean-francois.bour...@mrnf.gouv.qc.ca>
mrnf.gouv.qc.ca<http://www.mrnf.gouv.qc.ca/>

De : QGIS-Developer  De la part de Emma 
Hain via QGIS-Developer
Envoyé : 20 septembre 2023 20:57
À : Nick Bearman 
Cc : qgis-developer@lists.osgeo.org
Objet : Re: [QGIS-Developer] Download troubles? Download in the background?

I think this looks good Nick, could we also put in a link to the QGIS hub page 
and to where our links to the users groups are so that sorta provides some 
'support'.
Sorta off topic:
I recently got contacted by someone letting me know they donated so they could 
get support - they thought I was the help desk for QGIS...Maybe this is an 
indication of some UX/UI is required to send people to our support pages???

Cheers
Em

On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer 
mailto:qgis-developer@lists.osgeo.org>> wrote:

Thanks for highlighting this Andreas.

If I might suggest a tweak to the popup layout:

Thank you!

Your freshly baked copy of QGIS is downloading. (Make this line bold and add a 
paragraph before the next bit)

QGIS is free of charge, and will always be free of charge if downloaded from 
QGIS.org. (and another break here)

If you can afford to support the project and people making this software, 
please consider making a small donation to support our efforts. Whether you 
choose to donate or not, we hope that you enjoy using our labour of love and 
encourage you to share and spread your downloaded copy far and wide so that 
others may enjoy it too. Our very best regards!

The QGIS Team

This might make it a bit more obvious. What do you think?

(I will leave those who are more technical than me to discuss download speed 
issues).

Best wishes,
Nick.
On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer wrote:

Hi Andreas,

ouch!

Javascript is not required for the download. If it is disabled, all OS options 
are expanded and the big green buttons directly point to the files anyways. The 
"donate" popup is only triggered in addition to the normal link click (if 
javascript is enabled).

If the users really just not realise that a download has started, maybe making 
the text that says that QGIS is being downloaded bold on the "donate" popup 
might help? The popup might just be too intrusive and distracting even.

Some sites use images to point their users towards the browser's download 
manager, maybe there is a freely available library that does this for all kinds 
of browsers and screens?

Downloads are often painfully slow though and might even time out in bad cases 
I guess. Having some more/faster download mirrors might help. The 
osgeo.org<http://osgeo.org/> mirror is often unusable (I think it is that 
mirror that most often causes issues, norbit.de<http://norbit.de/> usually 
seems fine for me - from Germany though...). Here is one story of a user in 
South Korea: https://fosstodon.org/@ianthetechie/110943928875054838

Maybe users see super slow or failing downloads and think that it is a matter 
of donation.

I am aware of download.osgeo.org<http://download.osgeo.org/> and 
norbit.de<http://norbit.de/> mirrors, are there more? It would probably be a 
good idea to have one in Asia and maybe one in Africa, depending on the 
routing. At least for Asia OVH has cheap offers that might just be good enough.

PS, if a CDN (probably overkill) would be considered: I am strongly against 
using Cloudflare as they are a global surveillance opportunity for the US and 
we would all be stupid not to assume that any traffic going through them is 
logged by three letter agencies. We should not participate in that kind of 
centralisation. There are alternatives like 
https://european-alternatives.eu/alternative-to/cloudflare . I would happily 
research a good choice.



Could you try to find out more details abou

Re: [QGIS-Developer] Download troubles? Download in the background?

[Emma Hain via QGIS-Developer]

I think this looks good Nick, could we also put in a link to the QGIS hub
page and to where our links to the users groups are so that sorta provides
some 'support'.
Sorta off topic:
I recently got contacted by someone letting me know they donated so they
could get support - they thought I was the help desk for QGIS...Maybe this
is an indication of some UX/UI is required to send people to our support
pages???

Cheers
Em

On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer <
qgis-developer@lists.osgeo.org> wrote:

> Thanks for highlighting this Andreas.
>
> If I might suggest a tweak to the popup layout:
>
> Thank you!
>
> Your freshly baked copy of QGIS is downloading. (Make this line bold and
> add a paragraph before the next bit)
>
> QGIS is free of charge, and will always be free of charge if downloaded
> from QGIS.org. (and another break here)
>
> If you can afford to support the project and people making this software,
> please consider making a small donation to support our efforts. Whether you
> choose to donate or not, we hope that you enjoy using our labour of love
> and encourage you to share and spread your downloaded copy far and wide so
> that others may enjoy it too. Our very best regards!
>
> The QGIS Team
>
> This might make it a bit more obvious. What do you think?
>
> (I will leave those who are more technical than me to discuss download
> speed issues).
>
> Best wishes,
> Nick.
> On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer wrote:
>
> Hi Andreas,
>
> ouch!
>
> Javascript is not required for the download. If it is disabled, all OS
> options are expanded and the big green buttons directly point to the files
> anyways. The "donate" popup is only triggered in addition to the normal
> link click (if javascript is enabled).
>
> If the users really just not realise that a download has started, maybe
> making the text that says that QGIS is being downloaded bold on the
> "donate" popup might help? The popup might just be too intrusive and
> distracting even.
>
> Some sites use images to point their users towards the browser's download
> manager, maybe there is a freely available library that does this for all
> kinds of browsers and screens?
>
> Downloads are often painfully slow though and might even time out in bad
> cases I guess. Having some more/faster download mirrors might help. The
> osgeo.org mirror is often unusable (I think it is that mirror that most
> often causes issues, norbit.de usually seems fine for me - from Germany
> though...). Here is one story of a user in South Korea:
> https://fosstodon.org/@ianthetechie/110943928875054838
>
> Maybe users see super slow or failing downloads and think that it is a
> matter of donation.
>
> I am aware of download.osgeo.org and norbit.de mirrors, are there more?
> It would probably be a good idea to have one in Asia and maybe one in
> Africa, depending on the routing. At least for Asia OVH has cheap offers
> that might just be good enough.
>
> PS, if a CDN (probably overkill) would be considered: I am strongly
> against using Cloudflare as they are a global surveillance opportunity for
> the US and we would all be stupid not to assume that any traffic going
> through them is logged by three letter agencies. We should not participate
> in that kind of centralisation. There are alternatives like
> https://european-alternatives.eu/alternative-to/cloudflare . I would
> happily research a good choice.
>
>
> Could you try to find out more details about why they get so confused?
>
> Cheers, Hannes
>
>
> Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer:
>
> Hi all,
>
> Recently (past 1-4 months) I get a lot of emails at fina...@qgis.org from
> people who say that they donated but then could not download QGIS. I think
> I got at least 40-50 such emails until now.
>
> Sometimes they ask: how many times do I have to donate until I can
> download QGIS?
>
> I then explain them that donations are optional, often direct them to the
> direct download page - and I tell them that downloads may take longer.
>
> I believe that many users aren't aware that QGIS is downloading "in the
> background". Because the QGIS downloads are rather large this can take
> several minutes ...
> Or may there be other problems with downloads? Does it require Javascript
> to be enabled?
>
> I wonder if we can display some hint that QGIS is downloaded "in the
> background" and can take a while to download 
>
> I believe this is because many users don't know how their browsers work
> with the downloads of large files ...
>
> Is there anything we can do to inform users and enhance the download
> experience - so that I don't get that many emails?
>
> Thank you for your replies,
> Andreas
>
> --
> Andreas Neumann
> QGIS.ORG board member (treasurer)
>
> ___
> QGIS-Developer mailing listqgis-develo...@lists.osgeo.org
> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
> 

Re: [QGIS-Developer] Download troubles? Download in the background?

[Nick Bearman via QGIS-Developer]

Thanks for highlighting this Andreas.

If I might suggest a tweak to the popup layout:

Thank you!

Your freshly baked copy of QGIS is downloading. (Make this line bold and 
add a paragraph before the next bit)


QGIS is free of charge, and will always be free of charge if downloaded 
from QGIS.org. (and another break here)


If you can afford to support the project and people making this 
software, please consider making a small donation to support our 
efforts. Whether you choose to donate or not, we hope that you enjoy 
using our labour of love and encourage you to share and spread your 
downloaded copy far and wide so that others may enjoy it too. Our very 
best regards!


The QGIS Team

This might make it a bit more obvious. What do you think?

(I will leave those who are more technical than me to discuss download 
speed issues).


Best wishes,
Nick.

On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer wrote:


Hi Andreas,

ouch!

Javascript is not required for the download. If it is disabled, all OS 
options are expanded and the big green buttons directly point to the 
files anyways. The "donate" popup is only triggered in addition to the 
normal link click (if javascript is enabled).


If the users really just not realise that a download has started, 
maybe making the text that says that QGIS is being downloaded bold on 
the "donate" popup might help? The popup might just be too intrusive 
and distracting even.


Some sites use images to point their users towards the browser's 
download manager, maybe there is a freely available library that does 
this for all kinds of browsers and screens?


Downloads are often painfully slow though and might even time out in 
bad cases I guess. Having some more/faster download mirrors might 
help. The osgeo.org mirror is often unusable (I think it is that 
mirror that most often causes issues, norbit.de usually seems fine for 
me - from Germany though...). Here is one story of a user in South 
Korea: https://fosstodon.org/@ianthetechie/110943928875054838


Maybe users see super slow or failing downloads and think that it is a 
matter of donation.


I am aware of download.osgeo.org and norbit.de mirrors, are there 
more? It would probably be a good idea to have one in Asia and maybe 
one in Africa, depending on the routing. At least for Asia OVH has 
cheap offers that might just be good enough.


PS, if a CDN (probably overkill) would be considered: I am strongly 
against using Cloudflare as they are a global surveillance opportunity 
for the US and we would all be stupid not to assume that any traffic 
going through them is logged by three letter agencies. We should not 
participate in that kind of centralisation. There are alternatives 
like https://european-alternatives.eu/alternative-to/cloudflare . I 
would happily research a good choice.



Could you try to find out more details about why they get so confused?

Cheers, Hannes


Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer:

Hi all,

Recently (past 1-4 months) I get a lot of emails at fina...@qgis.org 
from people who say that they donated but then could not download 
QGIS. I think I got at least 40-50 such emails until now.


Sometimes they ask: how many times do I have to donate until I can 
download QGIS?


I then explain them that donations are optional, often direct them to 
the direct download page - and I tell them that downloads may take 
longer.


I believe that many users aren't aware that QGIS is downloading "in 
the background". Because the QGIS downloads are rather large this can 
take several minutes ...
Or may there be other problems with downloads? Does it require 
Javascript to be enabled?


I wonder if we can display some hint that QGIS is downloaded "in the 
background" and can take a while to download 


I believe this is because many users don't know how their browsers 
work with the downloads of large files ...


Is there anything we can do to inform users and enhance the download 
experience - so that I don't get that many emails?


Thank you for your replies,
Andreas

--
Andreas Neumann
QGIS.ORG  board member (treasurer)

___
QGIS-Developer mailing list
QGIS-Developer@lists.osgeo.org
List info:https://lists.osgeo.org/mailman/listinfo/qgis-developer
Unsubscribe:https://lists.osgeo.org/mailman/listinfo/qgis-developer

--
Johannes Kröger / GIS-Entwickler/-Berater

-
Aufwind durch Wissen!
Web-Seminare und Online-Schulungen
bei derwww.foss-academy.com
-

WhereGroup GmbH
c/o KK03 GmbH
Lange Reihe 29
20099 Hamburg
Germany

Tel: +49 (0)228 / 90 90 38 - 36
Fax: +49 (0)228 / 90 90 38 - 11

johannes.kroe...@wheregroup.com
www.wheregroup.com
Geschäftsführer:
Olaf Knopp, Peter Stamm
Amtsgericht Bonn, HRB 9885
---

___
QGIS-Developer mailing 

Re: [QGIS-Developer] Download troubles? Download in the background?

[Tobias Wendorff via QGIS-Developer]

Offtopic

Ironically, most of the „European“ CDN „providers“ use cloud servers of 
US-based services. Although the privacy agreement is negotiated with a European 
one, logging probably still takes place on the remote side.

-- 
Von einem iPhone gesendet und wird daher Fehler enthalten.

> Am 20.09.2023 um 09:20 schrieb Johannes Kröger via QGIS-Developer 
> :
> 
> PS, if a CDN (probably overkill) would be considered: I am strongly against 
> using Cloudflare as they are a global surveillance opportunity for the US and 
> we would all be stupid not to assume that any traffic going through them is 
> logged by three letter agencies. We should not participate in that kind of 
> centralisation. There are alternatives like 
> https://european-alternatives.eu/alternative-to/cloudflare . I would happily 
> research a good choice.
> 
> 
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Re: [QGIS-Developer] Download troubles? Download in the background?

[WhereGroup]

Hi Andreas,

ouch!

Javascript is not required for the download. If it is disabled, all OS 
options are expanded and the big green buttons directly point to the 
files anyways. The "donate" popup is only triggered in addition to the 
normal link click (if javascript is enabled).


If the users really just not realise that a download has started, maybe 
making the text that says that QGIS is being downloaded bold on the 
"donate" popup might help? The popup might just be too intrusive and 
distracting even.


Some sites use images to point their users towards the browser's 
download manager, maybe there is a freely available library that does 
this for all kinds of browsers and screens?


Downloads are often painfully slow though and might even time out in bad 
cases I guess. Having some more/faster download mirrors might help. The 
osgeo.org mirror is often unusable (I think it is that mirror that most 
often causes issues, norbit.de usually seems fine for me - from Germany 
though...). Here is one story of a user in South Korea: 
https://fosstodon.org/@ianthetechie/110943928875054838


Maybe users see super slow or failing downloads and think that it is a 
matter of donation.


I am aware of download.osgeo.org and norbit.de mirrors, are there more? 
It would probably be a good idea to have one in Asia and maybe one in 
Africa, depending on the routing. At least for Asia OVH has cheap offers 
that might just be good enough.


PS, if a CDN (probably overkill) would be considered: I am strongly 
against using Cloudflare as they are a global surveillance opportunity 
for the US and we would all be stupid not to assume that any traffic 
going through them is logged by three letter agencies. We should not 
participate in that kind of centralisation. There are alternatives like 
https://european-alternatives.eu/alternative-to/cloudflare . I would 
happily research a good choice.



Could you try to find out more details about why they get so confused?

Cheers, Hannes


Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer:

Hi all,

Recently (past 1-4 months) I get a lot of emails at fina...@qgis.org 
from people who say that they donated but then could not download 
QGIS. I think I got at least 40-50 such emails until now.


Sometimes they ask: how many times do I have to donate until I can 
download QGIS?


I then explain them that donations are optional, often direct them to 
the direct download page - and I tell them that downloads may take longer.


I believe that many users aren't aware that QGIS is downloading "in 
the background". Because the QGIS downloads are rather large this can 
take several minutes ...
Or may there be other problems with downloads? Does it require 
Javascript to be enabled?


I wonder if we can display some hint that QGIS is downloaded "in the 
background" and can take a while to download 


I believe this is because many users don't know how their browsers 
work with the downloads of large files ...


Is there anything we can do to inform users and enhance the download 
experience - so that I don't get that many emails?


Thank you for your replies,
Andreas

--
Andreas Neumann
QGIS.ORG  board member (treasurer)

___
QGIS-Developer mailing list
QGIS-Developer@lists.osgeo.org
List info:https://lists.osgeo.org/mailman/listinfo/qgis-developer
Unsubscribe:https://lists.osgeo.org/mailman/listinfo/qgis-developer


--
Johannes Kröger / GIS-Entwickler/-Berater

-
Aufwind durch Wissen!
Web-Seminare und Online-Schulungen
bei derwww.foss-academy.com
-

WhereGroup GmbH
c/o KK03 GmbH
Lange Reihe 29
20099 Hamburg
Germany

Tel: +49 (0)228 / 90 90 38 - 36
Fax: +49 (0)228 / 90 90 38 - 11

johannes.kroe...@wheregroup.com
www.wheregroup.com
Geschäftsführer:
Olaf Knopp, Peter Stamm
Amtsgericht Bonn, HRB 9885
---
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List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer

[QGIS-Developer] Download troubles? Download in the background?

[Andreas Neumann via QGIS-Developer]

Hi all,

Recently (past 1-4 months) I get a lot of emails at fina...@qgis.org from
people who say that they donated but then could not download QGIS. I think
I got at least 40-50 such emails until now.

Sometimes they ask: how many times do I have to donate until I can download
QGIS?

I then explain them that donations are optional, often direct them to the
direct download page - and I tell them that downloads may take longer.

I believe that many users aren't aware that QGIS is downloading "in the
background". Because the QGIS downloads are rather large this can take
several minutes ...
Or may there be other problems with downloads? Does it require Javascript
to be enabled?

I wonder if we can display some hint that QGIS is downloaded "in the
background" and can take a while to download 

I believe this is because many users don't know how their browsers work
with the downloads of large files ...

Is there anything we can do to inform users and enhance the download
experience - so that I don't get that many emails?

Thank you for your replies,
Andreas

--
Andreas Neumann
QGIS.ORG board member (treasurer)
___
QGIS-Developer mailing list
QGIS-Developer@lists.osgeo.org
List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer
Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer