Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Jürgen E . Fischer]

Hi Matthias,

On Tue, 14. Aug 2018 at 11:21:38 +0200, Matthias Kuhn wrote:
> * Disable the stack when pdb are not installed
> * Add some guidelines on issue reporting (as stated by Jonathan)
> * Allow opening a new ticket and searching for identical reports to link to

* Disable submission if "Tell us something about when you got the crash"/"User
  Feedback" is empty.


Jürgen

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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Nyall Dawson]

On Tue, 14 Aug 2018 at 19:01, Jonathan Moules
 wrote:
>
> Hi Nyall,
>
> Looking at this from another angle (and being aware I know nothing of
> the QGIS code-base) - to me at least that would suggest that maybe it's
> worth improving the crash dumps so that they're better able to be used
> as a stand-alone debugging thing that doesn't require user feedback/insight.
>
> Or alternatively make it clear during the crash dump process that the
> user needs to supply other information beyond just the file.
>

This would certainly help. I'm not sure it's possible, but I'd like to see:

1. A list of all installed/enabled plugins. There's many crash dumps
which point to a plugin being at fault, so it'd be nice to identify
the troublesome plugins.

2. It should be possible to detect crashes coming from Python code, so
we could also do something like disable any python plugins at next
load with a warning that one caused a crash.

3. I'm pretty sure this is impossible - but it'd be fantastic to
include python backtraces whenever a crash occurs from Python.

4. Including anonymized lists of layers loaded and their general
parameters (e.g. provider type) would be beneficial

5. Again, not sure if it's possible, but it'd be great to be able to
block reports which are a crash dump only with no futher info on hub
itself.

Nyall



> Cheers,
>
> Jonathan
>
>
> On 2018-08-14 01:23, Nyall Dawson wrote:
> > On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini  wrote:
> >> I agree, better be conservative. Furthermore, not always lack of feedback 
> >> means an issue is not valid. I'd be against automatically closing the 
> >> issues without further verification.
> > I agree in general, but there's a lot of tickets recently with just a
> > crash dump (with no clues in the dump) and no further info about how
> > to reproduce the crash or what triggered it. These reports don't have
> > *any* value on their own.
> >
> > Nyall
> >
> >> I'm available to help checking, maybe creating a view of tickets needing a 
> >> check could be useful.
> >>
> >> All the best.
> >>
> >>
> >> On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
> >>
> >>
> >> I would suggest 30 days, people might be so lucky to have their holidays 
> >> last longer than two weeks.
> >>
> >> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson  
> >> wrote:
> >>> Quick question re closing issues on redmine:
> >>>
> >>> What's an "acceptable" amount of time between adding a question to a
> >>> ticket/marking as "feedback" before closing that issue as "Closed due
> >>> to lack of feedback"?
> >>>
> >>> Is 14 days sufficient?
> >>>
> >>> Nyall
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> >>
> >>
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> >>
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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Paolo Cavallini]

On 08/14/2018 11:21 AM, Matthias Kuhn wrote:
>
> Hi all,
>
> Can a new state "feedback required" be introduced (emphasis on
> required) which then can be closed automatically if no feedback is
> provided? This state would be set by humans when it's clear at the
> time of setting the state that the ticked not only *would like to
> have* but actually *does require* feedback.
>
This sounds reasonable to me. Thanks Matthias.

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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Giovanni Manghi]

> I agree in general, but there's a lot of tickets recently with just a
> crash dump (with no clues in the dump) and no further info about how
> to reproduce the crash or what triggered it. These reports don't have
> *any* value on their own.
>
> Nyall


By the way, since log we have also a specific query for such tickets:

https://issues.qgis.org/projects/qgis/issues?per_page=200_id=112

as you can see is set to 15 days as it was the agreed period, but if
now the consensus changed we can edit it to a different number of
days.

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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Matthias Kuhn]

Hi all,

Can a new state "feedback required" be introduced (emphasis on required)
which then can be closed automatically if no feedback is provided? This
state would be set by humans when it's clear at the time of setting the
state that the ticked not only *would like to have* but actually *does
require* feedback.

On another level, there's certainly also potential for improving the
crash handling. It would be great if someone would have the resources to

 * Disable the stack when pdb are not installed

 * Add some guidelines on issue reporting (as stated by Jonathan)

 * Allow opening a new ticket and searching for identical reports to link to

My 2c

Matthias


On 08/14/2018 11:00 AM, Jonathan Moules wrote:
> Hi Nyall,
>
> Looking at this from another angle (and being aware I know nothing of
> the QGIS code-base) - to me at least that would suggest that maybe
> it's worth improving the crash dumps so that they're better able to be
> used as a stand-alone debugging thing that doesn't require user
> feedback/insight.
>
> Or alternatively make it clear during the crash dump process that the
> user needs to supply other information beyond just the file.
>
> Cheers,
>
> Jonathan
>
>
> On 2018-08-14 01:23, Nyall Dawson wrote:
>> On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini 
>> wrote:
>>> I agree, better be conservative. Furthermore, not always lack of
>>> feedback means an issue is not valid. I'd be against automatically
>>> closing the issues without further verification.
>> I agree in general, but there's a lot of tickets recently with just a
>> crash dump (with no clues in the dump) and no further info about how
>> to reproduce the crash or what triggered it. These reports don't have
>> *any* value on their own.
>>
>> Nyall
>>
>>> I'm available to help checking, maybe creating a view of tickets
>>> needing a check could be useful.
>>>
>>> All the best.
>>>
>>>
>>> On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
>>>
>>>
>>> I would suggest 30 days, people might be so lucky to have their
>>> holidays last longer than two weeks.
>>>
>>> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson
>>>  wrote:
 Quick question re closing issues on redmine:

 What's an "acceptable" amount of time between adding a question to a
 ticket/marking as "feedback" before closing that issue as "Closed due
 to lack of feedback"?

 Is 14 days sufficient?

 Nyall
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>>>
>>>
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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Jonathan Moules]

Hi Nyall,

Looking at this from another angle (and being aware I know nothing of 
the QGIS code-base) - to me at least that would suggest that maybe it's 
worth improving the crash dumps so that they're better able to be used 
as a stand-alone debugging thing that doesn't require user feedback/insight.


Or alternatively make it clear during the crash dump process that the 
user needs to supply other information beyond just the file.


Cheers,

Jonathan


On 2018-08-14 01:23, Nyall Dawson wrote:

On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini  wrote:

I agree, better be conservative. Furthermore, not always lack of feedback means 
an issue is not valid. I'd be against automatically closing the issues without 
further verification.

I agree in general, but there's a lot of tickets recently with just a
crash dump (with no clues in the dump) and no further info about how
to reproduce the crash or what triggered it. These reports don't have
*any* value on their own.

Nyall


I'm available to help checking, maybe creating a view of tickets needing a 
check could be useful.

All the best.


On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:


I would suggest 30 days, people might be so lucky to have their holidays last 
longer than two weeks.

On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson  wrote:

Quick question re closing issues on redmine:

What's an "acceptable" amount of time between adding a question to a
ticket/marking as "feedback" before closing that issue as "Closed due
to lack of feedback"?

Is 14 days sufficient?

Nyall
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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Paolo Cavallini]

On 08/14/2018 02:23 AM, Nyall Dawson wrote:
> On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini  wrote:
>> I agree, better be conservative. Furthermore, not always lack of feedback 
>> means an issue is not valid. I'd be against automatically closing the issues 
>> without further verification.
> I agree in general, but there's a lot of tickets recently with just a
> crash dump (with no clues in the dump) and no further info about how
> to reproduce the crash or what triggered it. These reports don't have
> *any* value on their own.
>
In these cases I'd agree in closing it after 2-4 weeks wiithout further
comments.
My point is that this required human intervention, I do not see a
reliable way of doing it automatically without missing useful info.
All the best.

-- 
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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Nyall Dawson]

On Mon, 13 Aug 2018 at 18:11, Paolo Cavallini  wrote:
>
> I agree, better be conservative. Furthermore, not always lack of feedback 
> means an issue is not valid. I'd be against automatically closing the issues 
> without further verification.

I agree in general, but there's a lot of tickets recently with just a
crash dump (with no clues in the dump) and no further info about how
to reproduce the crash or what triggered it. These reports don't have
*any* value on their own.

Nyall

>
> I'm available to help checking, maybe creating a view of tickets needing a 
> check could be useful.
>
> All the best.
>
>
> On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
>
>
> I would suggest 30 days, people might be so lucky to have their holidays last 
> longer than two weeks.
>
> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson  wrote:
>>
>> Quick question re closing issues on redmine:
>>
>> What's an "acceptable" amount of time between adding a question to a
>> ticket/marking as "feedback" before closing that issue as "Closed due
>> to lack of feedback"?
>>
>> Is 14 days sufficient?
>>
>> Nyall
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>
>
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>
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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Giovanni Manghi]

> Gosh, 258 waiting for feedback!
>
> I'll have a look during the HF, thanks.

what is the surprise here? is a "normal" number for our bug tracker,
and in fact I usually use the dev meetings as occasion to make large
cleanups of the tickets in feedback status.

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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Paolo Cavallini]

Gosh, 258 waiting for feedback!

I'll have a look during the HF, thanks.


On 08/13/2018 11:13 AM, Luigi Pirelli wrote:
> I agree with 30 days, Paolo the feedbak filter is already
> available https://issues.qgis.org/projects/qgis/issues?query_id=112
>
> Luigi Pirelli
>
> **
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> *
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> * Hire me: http://goo.gl/BYRQKg
> **
>
>
> On Mon, 13 Aug 2018 at 10:24, Giovanni Manghi
> mailto:giovanni.man...@gmail.com>> wrote:
>
> > What's an "acceptable" amount of time between adding a question to a
> > ticket/marking as "feedback" before closing that issue as
> "Closed due
> > to lack of feedback"?
> >
> > Is 14 days sufficient?
>
> Hi Nyall,
> the official number is 15 days, but in reality in my personal effort
> to keep the tracker clean I rarely enforce it, more often is around 30
> days.
>
> cheers
>
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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Luigi Pirelli]

I agree with 30 days, Paolo the feedbak filter is already available
https://issues.qgis.org/projects/qgis/issues?query_id=112

Luigi Pirelli

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On Mon, 13 Aug 2018 at 10:24, Giovanni Manghi 
wrote:

> > What's an "acceptable" amount of time between adding a question to a
> > ticket/marking as "feedback" before closing that issue as "Closed due
> > to lack of feedback"?
> >
> > Is 14 days sufficient?
>
> Hi Nyall,
> the official number is 15 days, but in reality in my personal effort
> to keep the tracker clean I rarely enforce it, more often is around 30
> days.
>
> cheers
>
> -- G --
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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Giovanni Manghi]

> What's an "acceptable" amount of time between adding a question to a
> ticket/marking as "feedback" before closing that issue as "Closed due
> to lack of feedback"?
>
> Is 14 days sufficient?

Hi Nyall,
the official number is 15 days, but in reality in my personal effort
to keep the tracker clean I rarely enforce it, more often is around 30
days.

cheers

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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Paolo Cavallini]

I agree, better be conservative. Furthermore, not always lack of
feedback means an issue is not valid. I'd be against automatically
closing the issues without further verification.

I'm available to help checking, maybe creating a view of tickets needing
a check could be useful.

All the best.


On 08/13/2018 10:06 AM, Alessandro Pasotti wrote:
>
> I would suggest 30 days, people might be so lucky to have their
> holidays last longer than two weeks.
>
> On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson  > wrote:
>
> Quick question re closing issues on redmine:
>
> What's an "acceptable" amount of time between adding a question to a
> ticket/marking as "feedback" before closing that issue as "Closed due
> to lack of feedback"?
>
> Is 14 days sufficient?
>
> Nyall
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Re: [QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Alessandro Pasotti]

I would suggest 30 days, people might be so lucky to have their holidays
last longer than two weeks.

On Mon, Aug 13, 2018 at 2:23 AM, Nyall Dawson 
wrote:

> Quick question re closing issues on redmine:
>
> What's an "acceptable" amount of time between adding a question to a
> ticket/marking as "feedback" before closing that issue as "Closed due
> to lack of feedback"?
>
> Is 14 days sufficient?
>
> Nyall
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[QGIS-Developer] How long before closing an issue on "lack of feedback"?

[Nyall Dawson]

Quick question re closing issues on redmine:

What's an "acceptable" amount of time between adding a question to a
ticket/marking as "feedback" before closing that issue as "Closed due
to lack of feedback"?

Is 14 days sufficient?

Nyall
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