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On 2017-12-05 06:14, 'zyl stra' via qubes-users wrote:
> Like I mentioned I think a link in the website's footer to the
> support, i.e. subreddit or this site, would be a vast improvement.
>
FWIW, the subreddit and Mailing Lists page are both already linked in
the footer.
> The "join the community" is not linked. The logos beneath that
> phrase don't help me any. Should I click on the Facebook logo or
> the Twitter logo? I suspect I won't find much help there.
>
Right, the Facebook and Twitter logos are mainly so that people who
want to follow us on Facebook or Twitter can find our pages. They're
not intended to be technical support channels.
> Should I click on the email graphic, which by the way does not
> perform the expected action of opening an email?
Well, the email icon isn't a mailto link because it's not that simple.
We have several different mailing lists, some of which require that
you first subscribe before you can post. So, it instead links to the
Mailing Lists page, which explains all the mailing lists and provides
instructions for sending messages to them.
> When I do click on it I am directed to a user manual for something
> I have not heard of since the 1970's: a f'in' mailing list for
> crying out loud! When was the last time someone who wasn't a
> programmer used a mailing list?!
>
It's actually a really common practice among free and open-source
software projects like Qubes. The main place for user support is
qubes-users (the list we're on right now). This is where you can find
help from knowledgeable members of the community and, time-permitting,
Qubes developers. If you haven't already done so, I highly recommend
taking a look at the discussion list guidelines:
https://www.qubes-os.org/mailing-lists/#discussion-list-guidelines
Following these guidelines will give you the best chance of getting
useful help from this list and make it a pleasant and productive
experience for everyone. :)
> The Qubes project would be better served by offering a more user
> friendly onboarding experience.
>
We're working hard to improve it! Thank you for your feedback! :)
> Anyway...
>
- --
Andrew David Wong (Axon)
Community Manager, Qubes OS
https://www.qubes-os.org
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