Re: [RBW] New Blug Post with Jay Ritchey video
Given the number of musicians Riv seems to employ maybe they should cut a record (CD) and offer it for sale through Riv? I'd buy one! Steve On Mon, Jan 21, 2013 at 3:22 PM, PATRICK MOORE bertin...@gmail.com wrote: Agree -- I wanted to hear more of the guitar. On Mon, Jan 21, 2013 at 12:28 PM, Eric Platt epericmpl...@gmail.comwrote: Well, I'll be the first one to complain about the video - the slide guitar wasn't audible enough on the outdoor jam. Excellent playing but coulda used a second microphone to pick up the instruments better. (That's the guitar playing side of me coming out). Otherwise it was a very enjoyable video. Makes me want to head back out west some day. Eric Platt St. Paul, MN On Mon, Jan 21, 2013 at 8:45 AM, PATRICK MOORE bertin...@gmail.comwrote: I was impressed by Mark's articulation and by the obvious lack of attitude among the speakers. Packing: the packing for frames and bikes I've received have been real works of art in themselves. On Mon, Jan 21, 2013 at 12:42 AM, Joe Bernard joerem...@gmail.comwrote: Wow..I didn't know John left. To me he's almost as much Rivendell as Grant is. I'm sorry to see him go, and wish him well. Joe Bernard Vallejo, CA. On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: John got married and he and his wife (high school sweethearts reconnected!) moved to Oregon in early Nov to be near family. Losing John was gigantic, but I'm in contact with him daily and it's not all pleasure---he may work a few hours a week for us. Mark is the new GM, and we're all happy about that. It wasn't a case of -- having to promote from within. Mark knows the job, conferred with John about it...and has been doing great. Anyway, we ALL miss John so much, and he'd have been great in the video. His office would have stolen the show. Thank you all for liking it, and to whatever extent Rivendell Bicycle *works*, now you know why. Originally Jay and I talked about a ten-to-twelve minute videos, and that was the plan. And that was the budget, too. A few months later, after all the shooting (I think everything was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with me ridng down the trail, and then the typeover was added). Jay is a remarkable guy. He dives into things and seems to not know about learning curves the way the rest of us do. Jay was a great employee and friend. You can't know him without wanting to be more like him and feeling lucky. Super guy and he did a great job. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to
Re: [RBW] New Blug Post with Jay Ritchey video
Would buy one, also. Would be even better if there were an LP option. (But only 33 1/3, don't have the setup for 78rpm). Could be a good idea for a Kickstarter project. Eric Platt St. Paul, MN On Thu, Jan 24, 2013 at 8:07 AM, Steven Frederick stl...@gmail.com wrote: Given the number of musicians Riv seems to employ maybe they should cut a record (CD) and offer it for sale through Riv? I'd buy one! Steve On Mon, Jan 21, 2013 at 3:22 PM, PATRICK MOORE bertin...@gmail.comwrote: Agree -- I wanted to hear more of the guitar. On Mon, Jan 21, 2013 at 12:28 PM, Eric Platt epericmpl...@gmail.comwrote: Well, I'll be the first one to complain about the video - the slide guitar wasn't audible enough on the outdoor jam. Excellent playing but coulda used a second microphone to pick up the instruments better. (That's the guitar playing side of me coming out). Otherwise it was a very enjoyable video. Makes me want to head back out west some day. Eric Platt St. Paul, MN On Mon, Jan 21, 2013 at 8:45 AM, PATRICK MOORE bertin...@gmail.comwrote: I was impressed by Mark's articulation and by the obvious lack of attitude among the speakers. Packing: the packing for frames and bikes I've received have been real works of art in themselves. On Mon, Jan 21, 2013 at 12:42 AM, Joe Bernard joerem...@gmail.comwrote: Wow..I didn't know John left. To me he's almost as much Rivendell as Grant is. I'm sorry to see him go, and wish him well. Joe Bernard Vallejo, CA. On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: John got married and he and his wife (high school sweethearts reconnected!) moved to Oregon in early Nov to be near family. Losing John was gigantic, but I'm in contact with him daily and it's not all pleasure---he may work a few hours a week for us. Mark is the new GM, and we're all happy about that. It wasn't a case of -- having to promote from within. Mark knows the job, conferred with John about it...and has been doing great. Anyway, we ALL miss John so much, and he'd have been great in the video. His office would have stolen the show. Thank you all for liking it, and to whatever extent Rivendell Bicycle *works*, now you know why. Originally Jay and I talked about a ten-to-twelve minute videos, and that was the plan. And that was the budget, too. A few months later, after all the shooting (I think everything was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with me ridng down the trail, and then the typeover was added). Jay is a remarkable guy. He dives into things and seems to not know about learning curves the way the rest of us do. Jay was a great employee and friend. You can't know him without wanting to be more like him and feeling lucky. Super guy and he did a great job. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been
Re: [RBW] New Blug Post with Jay Ritchey video
I was impressed by Mark's articulation and by the obvious lack of attitude among the speakers. Packing: the packing for frames and bikes I've received have been real works of art in themselves. On Mon, Jan 21, 2013 at 12:42 AM, Joe Bernard joerem...@gmail.com wrote: Wow..I didn't know John left. To me he's almost as much Rivendell as Grant is. I'm sorry to see him go, and wish him well. Joe Bernard Vallejo, CA. On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: John got married and he and his wife (high school sweethearts reconnected!) moved to Oregon in early Nov to be near family. Losing John was gigantic, but I'm in contact with him daily and it's not all pleasure---he may work a few hours a week for us. Mark is the new GM, and we're all happy about that. It wasn't a case of -- having to promote from within. Mark knows the job, conferred with John about it...and has been doing great. Anyway, we ALL miss John so much, and he'd have been great in the video. His office would have stolen the show. Thank you all for liking it, and to whatever extent Rivendell Bicycle * works*, now you know why. Originally Jay and I talked about a ten-to-twelve minute videos, and that was the plan. And that was the budget, too. A few months later, after all the shooting (I think everything was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with me ridng down the trail, and then the typeover was added). Jay is a remarkable guy. He dives into things and seems to not know about learning curves the way the rest of us do. Jay was a great employee and friend. You can't know him without wanting to be more like him and feeling lucky. Super guy and he did a great job. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owne...@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bun...@**googlegroups.com. For more options, visit this group at http://groups.google.com/**group/rbw-owners-bunch?hl=enhttp://groups.google.com/group/rbw-owners-bunch?hl=en. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/I8d03P153JQJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. --
Re: [RBW] New Blug Post with Jay Ritchey video
Well, I'll be the first one to complain about the video - the slide guitar wasn't audible enough on the outdoor jam. Excellent playing but coulda used a second microphone to pick up the instruments better. (That's the guitar playing side of me coming out). Otherwise it was a very enjoyable video. Makes me want to head back out west some day. Eric Platt St. Paul, MN On Mon, Jan 21, 2013 at 8:45 AM, PATRICK MOORE bertin...@gmail.com wrote: I was impressed by Mark's articulation and by the obvious lack of attitude among the speakers. Packing: the packing for frames and bikes I've received have been real works of art in themselves. On Mon, Jan 21, 2013 at 12:42 AM, Joe Bernard joerem...@gmail.com wrote: Wow..I didn't know John left. To me he's almost as much Rivendell as Grant is. I'm sorry to see him go, and wish him well. Joe Bernard Vallejo, CA. On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: John got married and he and his wife (high school sweethearts reconnected!) moved to Oregon in early Nov to be near family. Losing John was gigantic, but I'm in contact with him daily and it's not all pleasure---he may work a few hours a week for us. Mark is the new GM, and we're all happy about that. It wasn't a case of -- having to promote from within. Mark knows the job, conferred with John about it...and has been doing great. Anyway, we ALL miss John so much, and he'd have been great in the video. His office would have stolen the show. Thank you all for liking it, and to whatever extent Rivendell Bicycle * works*, now you know why. Originally Jay and I talked about a ten-to-twelve minute videos, and that was the plan. And that was the budget, too. A few months later, after all the shooting (I think everything was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with me ridng down the trail, and then the typeover was added). Jay is a remarkable guy. He dives into things and seems to not know about learning curves the way the rest of us do. Jay was a great employee and friend. You can't know him without wanting to be more like him and feeling lucky. Super guy and he did a great job. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owne...@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bun...@**googlegroups.com. For more options, visit this group at http://groups.google.com/**group/rbw-owners-bunch?hl=enhttp://groups.google.com/group/rbw-owners-bunch?hl=en. -- You received this message because you are
Re: [RBW] New Blug Post with Jay Ritchey video
Agree -- I wanted to hear more of the guitar. On Mon, Jan 21, 2013 at 12:28 PM, Eric Platt epericmpl...@gmail.com wrote: Well, I'll be the first one to complain about the video - the slide guitar wasn't audible enough on the outdoor jam. Excellent playing but coulda used a second microphone to pick up the instruments better. (That's the guitar playing side of me coming out). Otherwise it was a very enjoyable video. Makes me want to head back out west some day. Eric Platt St. Paul, MN On Mon, Jan 21, 2013 at 8:45 AM, PATRICK MOORE bertin...@gmail.comwrote: I was impressed by Mark's articulation and by the obvious lack of attitude among the speakers. Packing: the packing for frames and bikes I've received have been real works of art in themselves. On Mon, Jan 21, 2013 at 12:42 AM, Joe Bernard joerem...@gmail.comwrote: Wow..I didn't know John left. To me he's almost as much Rivendell as Grant is. I'm sorry to see him go, and wish him well. Joe Bernard Vallejo, CA. On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: John got married and he and his wife (high school sweethearts reconnected!) moved to Oregon in early Nov to be near family. Losing John was gigantic, but I'm in contact with him daily and it's not all pleasure---he may work a few hours a week for us. Mark is the new GM, and we're all happy about that. It wasn't a case of -- having to promote from within. Mark knows the job, conferred with John about it...and has been doing great. Anyway, we ALL miss John so much, and he'd have been great in the video. His office would have stolen the show. Thank you all for liking it, and to whatever extent Rivendell Bicycle * works*, now you know why. Originally Jay and I talked about a ten-to-twelve minute videos, and that was the plan. And that was the budget, too. A few months later, after all the shooting (I think everything was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with me ridng down the trail, and then the typeover was added). Jay is a remarkable guy. He dives into things and seems to not know about learning curves the way the rest of us do. Jay was a great employee and friend. You can't know him without wanting to be more like him and feeling lucky. Super guy and he did a great job. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owne...@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bun...@**googlegroups.com. For more options, visit this group at
Re: [RBW] New Blug Post with Jay Ritchey video
I wanted more cowbell. On Mon, Jan 21, 2013 at 12:22 PM, PATRICK MOORE bertin...@gmail.com wrote: Agree -- I wanted to hear more of the guitar. On Mon, Jan 21, 2013 at 12:28 PM, Eric Platt epericmpl...@gmail.comwrote: Well, I'll be the first one to complain about the video - the slide guitar wasn't audible enough on the outdoor jam. Excellent playing but coulda used a second microphone to pick up the instruments better. (That's the guitar playing side of me coming out). Otherwise it was a very enjoyable video. Makes me want to head back out west some day. Eric Platt St. Paul, MN On Mon, Jan 21, 2013 at 8:45 AM, PATRICK MOORE bertin...@gmail.comwrote: I was impressed by Mark's articulation and by the obvious lack of attitude among the speakers. Packing: the packing for frames and bikes I've received have been real works of art in themselves. On Mon, Jan 21, 2013 at 12:42 AM, Joe Bernard joerem...@gmail.comwrote: Wow..I didn't know John left. To me he's almost as much Rivendell as Grant is. I'm sorry to see him go, and wish him well. Joe Bernard Vallejo, CA. On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: John got married and he and his wife (high school sweethearts reconnected!) moved to Oregon in early Nov to be near family. Losing John was gigantic, but I'm in contact with him daily and it's not all pleasure---he may work a few hours a week for us. Mark is the new GM, and we're all happy about that. It wasn't a case of -- having to promote from within. Mark knows the job, conferred with John about it...and has been doing great. Anyway, we ALL miss John so much, and he'd have been great in the video. His office would have stolen the show. Thank you all for liking it, and to whatever extent Rivendell Bicycle *works*, now you know why. Originally Jay and I talked about a ten-to-twelve minute videos, and that was the plan. And that was the budget, too. A few months later, after all the shooting (I think everything was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with me ridng down the trail, and then the typeover was added). Jay is a remarkable guy. He dives into things and seems to not know about learning curves the way the rest of us do. Jay was a great employee and friend. You can't know him without wanting to be more like him and feeling lucky. Super guy and he did a great job. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owne...@googlegroups.com. To unsubscribe from this group, send email to
Re: [RBW] New Blug Post with Jay Ritchey video
Wow..I didn't know John left. To me he's almost as much Rivendell as Grant is. I'm sorry to see him go, and wish him well. Joe Bernard Vallejo, CA. On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: John got married and he and his wife (high school sweethearts reconnected!) moved to Oregon in early Nov to be near family. Losing John was gigantic, but I'm in contact with him daily and it's not all pleasure---he may work a few hours a week for us. Mark is the new GM, and we're all happy about that. It wasn't a case of -- having to promote from within. Mark knows the job, conferred with John about it...and has been doing great. Anyway, we ALL miss John so much, and he'd have been great in the video. His office would have stolen the show. Thank you all for liking it, and to whatever extent Rivendell Bicycle * works*, now you know why. Originally Jay and I talked about a ten-to-twelve minute videos, and that was the plan. And that was the budget, too. A few months later, after all the shooting (I think everything was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with me ridng down the trail, and then the typeover was added). Jay is a remarkable guy. He dives into things and seems to not know about learning curves the way the rest of us do. Jay was a great employee and friend. You can't know him without wanting to be more like him and feeling lucky. Super guy and he did a great job. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owne...@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bun...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/I8d03P153JQJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] New Blug Post with Jay Ritchey video
I read Grant's post, and I think there's a red herring here - the damage to the wheel came not from continued pedaling, but from continued rotation of the wheel. They're simply not the same thing. Either something got into the spokes, ahead of the derailer and inside the chain, or something smashed the derailer into the spokes from the side. Either way, the derailer was yanked back, and snapped off the rear dropout, and some spokes on the drive side of the wheel were snapped. In any case, the damage was not done by continued *pedaling* - it was done by continued rotation of the wheel after something jammed up the works. The rider could have been simply coasting along. Purely armchair racing here, yes, but the best thing any of us could do in such a case is to stop as quickly as possible. - Andrew, Berkeley On Friday, January 18, 2013 8:37:14 AM UTC-8, Joe Bernard wrote: That Hunqapillar story irritates me. Getting something crossed up in a wheel is a hazard of riding a bicycle. If something gets in there and you keep pedaling, either the wheel is going to stop spinning, or something's going to snap. If I did that to my Saluki, I would expect to pay for the repair, not express disappointment in the frame. This is ridiculous. Joe Bernard Vallejo, CA. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/ltAXFD7AIy8J. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] New Blug Post with Jay Ritchey video
Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orthie...@gmail.com wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] New Blug Post with Jay Ritchey video
I believe John moved to Portland. Don't remember the reason why. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com javascript: wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owne...@googlegroups.comjavascript:. To unsubscribe from this group, send email to rbw-owners-bun...@googlegroups.com javascript:. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/54Vkam1HLT0J. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] New Blug Post with Jay Ritchey video
John got married and he and his wife (high school sweethearts reconnected!) moved to Oregon in early Nov to be near family. Losing John was gigantic, but I'm in contact with him daily and it's not all pleasure---he may work a few hours a week for us. Mark is the new GM, and we're all happy about that. It wasn't a case of -- having to promote from within. Mark knows the job, conferred with John about it...and has been doing great. Anyway, we ALL miss John so much, and he'd have been great in the video. His office would have stolen the show. Thank you all for liking it, and to whatever extent Rivendell Bicycle *works *, now you know why. Originally Jay and I talked about a ten-to-twelve minute videos, and that was the plan. And that was the budget, too. A few months later, after all the shooting (I think everything was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with me ridng down the trail, and then the typeover was added). Jay is a remarkable guy. He dives into things and seems to not know about learning curves the way the rest of us do. Jay was a great employee and friend. You can't know him without wanting to be more like him and feeling lucky. Super guy and he did a great job. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something. Mike G. On 1/19/13, René Sterental orth...@gmail.com javascript: wrote: It really doesn't matter. As a customer, one of the things that earns my loyalty is feeling that the shop/vendor/company will go out if their way to do something for me. Rivendell has done it in the past and I expect will continue to do it in the future if necessary. That is why I have 4 Rivendell bicycles and keep buying from them things I could buy elsewhere. In turn, I try to avoid being unreasonable and taking advantage of them. I've been in the opposite side of the spectrum, where stuff I wanted was being sold by a vendor who I felt treated me poorly, and I've learned the hard way that it wasn't worth buying from them, especially when there are many other equivalent options out there. While as a customer, I do not expect that Rivendell will replace my frames whenever anything unfortunate happens to them, when I needed them to, for sizing issues, they volunteered to do it. For an individual, it might mean everything; for a shop, it will likely b the seed of more future business and referrals. While there are indeed people who will abuse this, on the long run the benefit for all will be much larger. For me, it sealed the deal. I don't support the LBS that is closest to me; I support the ones that give me the best service and go out of their way for me; they make me feel special and welcome. When they stop doing that due to management changes, policy changes or because the sales person or mechanic that did it goes elsewhere, I follow them to their new place of work unless they go out of town, even if I have to drive further. And going back to the video, while everyone I've ever interacted with at Rivendell has always been wonderful, I do agree that Keven is special. Very special. I wasn't surprised when Grant stated it in the video. René -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owne...@googlegroups.comjavascript:. To unsubscribe from this group, send email to rbw-owners-bun...@googlegroups.com javascript:. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/Na3n55IA_PsJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] New Blug Post with Jay Ritchey video
That Hunqapillar story irritates me. Getting something crossed up in a wheel is a hazard of riding a bicycle. If something gets in there and you keep pedaling, either the wheel is going to stop spinning, or something's going to snap. If I did that to my Saluki, I would expect to pay for the repair, not express disappointment in the frame. This is ridiculous. Joe Bernard Vallejo, CA. On Thursday, January 17, 2013 8:45:23 PM UTC-8, Jim Thill - Hiawatha Cyclery wrote: We had a customer a few years ago break a Sam. Long story short: the fellow was abusive to the bike, and the cracked frame didn't surprise me. In the course of this fiasco, the guy became extremely upset with me and with Riv. It started to become clear that no reasonable solution was going to make him into a happy customer (and I wasn't going to be bullied into an unreasonable solution). I actually didn't feel a full replacement was warranted. I told all of this to Riv. Nonetheless, Grant sent me a new frame for the guy. And new Silver sidepulls, since the broken frame was the earlier canti version. There was little or nothing to gain from this gesture, nor was it a slam-dunk that Riv was obligated in any way...but Grant gave the guy the extreme benefit of the doubt. I always admired that turn the other cheek approach to customer service. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/uIuBviGPn4QJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
[RBW] New Blug Post with Jay Ritchey video
http://rivbike.tumblr.com/ Extensive post with new video about RBW staff. Great stuff by Jay, as usual; it's nice to see his video work again. jim m wc ca -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] New Blug Post with Jay Ritchey video
Great video! I sent it to my wife and children so they could see where my bikes were born... René On Thursday, January 17, 2013, Jim Mather wrote: http://rivbike.tumblr.com/ Extensive post with new video about RBW staff. Great stuff by Jay, as usual; it's nice to see his video work again. jim m wc ca -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.comjavascript:; . To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com javascript:;. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] New Blug Post with Jay Ritchey video
We had a customer a few years ago break a Sam. Long story short: the fellow was abusive to the bike, and the cracked frame didn't surprise me. In the course of this fiasco, the guy became extremely upset with me and with Riv. It started to become clear that no reasonable solution was going to make him into a happy customer (and I wasn't going to be bullied into an unreasonable solution). I actually didn't feel a full replacement was warranted. I told all of this to Riv. Nonetheless, Grant sent me a new frame for the guy. And new Silver sidepulls, since the broken frame was the earlier canti version. There was little or nothing to gain from this gesture, nor was it a slam-dunk that Riv was obligated in any way...but Grant gave the guy the extreme benefit of the doubt. I always admired that turn the other cheek approach to customer service. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/hcrGjR0CQXYJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
Re: [RBW] New Blug Post with Jay Ritchey video
Aha!!! Me neither! On Thursday, January 17, 2013, C.J. Filip wrote: Love the S24O clips. Great work, Jay. Can't wait for that HA rack! -- Sent from Gmail Mobile -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
