Wow! That's a great end to a gut-wrenching story.
Many happy years on the new fork, I hope!
Philip
Santa Rosa, CA
On Thursday, May 14, 2020 at 8:58:07 AM UTC-7, Steve Cole wrote:
>
> Everyone I know knows what I think about Rivendell Bikes – I have three
> and my wife has (had) one. When I first learned about these bikes and
> Grant’s philosophy, it was as if I had found my cycling home. No other
> bikes every seemed as wonderful.
>
>
>
> As a daily reader and occasional contributor to RBW Owners Bunch, I know
> there are many others who share my affection for Riv Bikes. I have never
> taken the time, however, to talk about R BW and the staff. An event of
> this week makes me want now more than ever to sing RBW’s praises.
>
>
>
> Over the years, I’ve had many occasions to interact with RBW staff, mostly
> over the phone. Once, while visiting my daughter and her family in the Bay
> Area, I went out to Walnut Creek, a kind of pilgrimage. Grant gave me the
> kind of personal attention I am certain he – and Will, and Mark, and Vince
> and all the staff – gives every visitor whether a first-timer like myself
> or a regular.
>
>
>
> This week. My grandson is just beginning to cycle – he’s been practicing
> on the flat top of a parking garage. On Monday, I loaded my wife’s Betty
> Foy onto the roof of our car and headed over to the parking garage where
> she planned to ride with my grandson. The entrance to the garage is on the
> top level and we drove in – or tried to. Regrettably, there is a bar over
> the entrance that restricts the height of vehicles entering. There was no
> sign and I did not notice the bar. I ran into it and Betty was knocked off
> the roof. Initially, it seemed like the most serious damage was to the
> stem. It was bent pretty badly. Otherwise, everything seemed like it
> could be put back together.
>
>
>
> After replacing the headset, I went to install the fork. Ughh! The top
> of the threaded section on the steerer had broken off. My first thought
> was to reach out to Bilenky to see whether they could remove the steerer
> tube from the fork and weld on a new one. A lightbulb went off and some
> dim memories of RBW selling just forks suggested I reach out to see whether
> they might have a spare. I called and spoke with Vince. I took the
> measurements he asked for. Within 10 minutes, he called to let me know
> they had a replacement – and to cushion the blow and lessen my guilt, it
> was already painted in Betty Foy blue with the red mustache on the fork
> crown. Vince sent it out the same day.
>
>
>
> What can I say. What other company would even have spare forks for a
> nearly 10-year old bike, much less one that is already painted and will fit
> perfectly?
>
>
>
> RBW – and especially Vince – I remain a devoted follower!
>
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