Re: [RE-wrenches] LG Chem batteries

2022-03-03 Thread scot.arey 
I too am frustrated with LG regarding the Resu10 RMA process. No word on when 
replacements are coming and we keep getting “supply chain” excuses. I have not 
given up hope on LG as I think their Prime 16 is the right power and capacity 
for my marketplace, but if LG doesn’t get their warranty process fixed ASAP, 
their recent announcement of getting out of the solar module business along 
with this will cause everyone to question LG on all things solar.

 

Vic, like you, surprised not more dialogue here on LG unless we were the only 
crazy ones!

 

 



 

 

 

From: RE-wrenches  On Behalf Of Vic 
Guillot
Sent: Thursday, March 3, 2022 12:11 PM
To: RE-wrenches 
Subject: Re: [RE-wrenches] LG Chem batteries

 

In regards to LG Chem batteries, I'm surprised that there has not been more 
talk about this issue. Our patience is running thin. It appears that they are 
not going to send out RMA warranty replacement units anytime soon. We have had 
a number of resu10's go code 43. We rma'd them back to socal lg chem 
headquarters and now they are silent about when and where the replacements will 
appear. My personal idea is that there is a class action lawsuit against them 
and the payments to each installer cover the cost of replacement of the battery 
and inverter. We would of course not use their product but something that is 
proven to work. We need to make our customers whole again asap.

Vic Guillot

 

  

 

Vic Guillot

Sol Sierra, Inc.

209.795.3554 office

209.768.3560 mobile/text

 

 

 

On Fri, Feb 25, 2022 at 7:22 AM Stuart Kriendler mailto:stu...@besolar.bm> > wrote:

We have had two LG Chem battery systems affected by the recall.

It is now 3 months that one client has been without battery back up and ETA on 
RMA replacement is still weeks away.

The vendor says approximately 10% of LG units are affected by the recall, 
that's a big loss.
Funnily I was always worried about LMC and these were the only two LMC systems 
we installed, both needing recalls, complete loss.

The word is that there will be more LMC recalls in general, Tesla possibly.


We are happy with our LiFe solutions so far, and reckon Lead still has another 
few years at least as a sensible and trusted stationary solution for DC coupled 
systems until costs change.

 

Good luck to everyone with LG product, we won't be speccing anything LG for the 
foreseeable future! Their modules were definitely quality, be interesting to 
see who buys the R/IP.

 

-- 

Stuart Kriendler

  

|  Managing Director

 

 

 

48 St. Johns Road, Pembroke, HM 07, Bermuda 

 

C:   1.441.599.2105|O: 

  1.441.279.5907|  
www.BEsolar.bm

 

  

 

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Re: [RE-wrenches] LG Chem batteries

2022-03-03 Thread Vic Guillot 
In regards to LG Chem batteries, I'm surprised that there has not been more
talk about this issue. Our patience is running thin. It appears that they
are not going to send out RMA warranty replacement units anytime soon. We
have had a number of resu10's go code 43. We rma'd them back to socal lg
chem headquarters and now they are silent about when and where the
replacements will appear. My personal idea is that there is a class action
lawsuit against them and the payments to each installer cover the cost of
replacement of the battery and inverter. We would of course not use their
product but something that is proven to work. We need to make our customers
whole again asap.
Vic Guillot

Vic Guillot
Sol Sierra, Inc.
209.795.3554 office
209.768.3560 mobile/text



On Fri, Feb 25, 2022 at 7:22 AM Stuart Kriendler  wrote:

> We have had two LG Chem battery systems affected by the recall.
>> It is now 3 months that one client has been without battery back up and
>> ETA on RMA replacement is still weeks away.
>> The vendor says approximately 10% of LG units are affected by the recall,
>> that's a big loss.
>> Funnily I was always worried about LMC and these were the only two LMC
>> systems we installed, both needing recalls, complete loss.
>> The word is that there will be more LMC recalls in general, Tesla
>> possibly.
>>
>> We are happy with our LiFe solutions so far, and reckon Lead still has
>> another few years at least as a sensible and trusted stationary solution
>> for DC coupled systems until costs change.
>>
>> Good luck to everyone with LG product, we won't be speccing anything LG
>> for the foreseeable future! Their modules were definitely quality, be
>> interesting to see who buys the R/IP.
>>
>
> --
> *Stuart Kriendler  |  Managing Director *
>
> 48 St. Johns Road, Pembroke, HM 07, Bermuda
>
> C: 1.441.599.2105 <(441)%20599-2105>|O:
> 1.441.279.5907 <(441)%20279-5907>|www.BEsolar.bm
> 
>
> [image: BE Solar.bm] 
>
> *OUR VISION: An efficient Bermuda powered by affordable renewable energy. *
> *OUR MISSION: To provide the highest quality energy solutions accessible
> to all. *
>
> The information contained in this transmission including any and all
> attached files is strictly private and confidential and is intended solely
> for the
> i
> ndividual(s) or entity named above in the To and Copy fields. If you
> received this transmission in error, please delete it from your computer
> system and notify us immediately. If you are not an intended recipient,
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> prohibited.
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