*Hi,* Hope you are doing good !!
This is Vijay from Reliable Software Resources Inc, this mail is regarding the job opportunity as a *“**Help Desk 1**”* Please find the requirement details and let me know your interest. Thanks !!! *DTMB - DCO - Help Desk 1 (2nd shift) * *Location: Lansing, MI* *Client: State of MI* *Job ID: (588203)* *Two 2nd Shift position needed. Thank you* *Job Description:* Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information. Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFC’s) as needed, when requested by the change builders. Skill Required / Desired Amount of Experience Work cooperatively with others in a team environment to meet the expected levels of customer service. Required 2 Years Ability to operate information systems input devices. Desired 1 Years Ability to conduct training and informational sessions. Desired 1 Years Ability to understand and follow detailed written and oral instructions. Required 2 Years Ability to explain instructions and guidelines to others effectively. Required 2 Years Ability to communicate effectively. Required 2 Years Knowledge of data communications networks. Required 2 Years Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment Required 2 Years Ability to identify and resolve problems associated with operating system malfunctions. Required 2 Years Ability to key in coded information and instructions. Desired 1 Years Ability to determine work priorities. Required 2 Years Ability to perform the most complex information technology technician assignments. Required 2 Years Ability to work under stressful conditions. Required 2 Years Ability to use Microsoft Office products Required 2 Years Experience working in an Enterprise Monitoring Environment Desired 2 Years Experience with computer room environmental and/or Help Desk Required 2 Years -- *Regards,* *Vijay D* Sr. Recruiter (State Govt Support) Phone: 312 967 7072 22260 Haggerty Rd, Suite # 285,Northville, MI 48167. Email: vija...@rsrit.com I www.rsrit.com *www.linkedin.com/in/vijay-d-97047a65 <http://www.linkedin.com/in/vijay-d-97047a65>* -- You received this message because you are subscribed to the Google Groups "Resumes" group. To unsubscribe from this group and stop receiving emails from it, send an email to resumes+unsubscr...@googlegroups.com. To post to this group, send email to resumes@googlegroups.com. Visit this group at https://groups.google.com/group/resumes. For more options, visit https://groups.google.com/d/optout.
