RE: [rt-users] $rtname and $Organization
$EmailSubjectTagRegex -Original Message- From: [EMAIL PROTECTED] [mailto:rt-users- [EMAIL PROTECTED] On Behalf Of Ryan Hardester Sent: Monday, October 02, 2006 18:31 To: Helmuth Ramirez; David Chandek-Stark; rt- [EMAIL PROTECTED] Subject: RE: [rt-users] $rtname and $Organization I believe $rtname is what ends up in the []'s with the ticket number. If you change it mid stream RT won't match replies to existing tickets after the change. I believe there was another setting in the config file to account for that if need be. --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Ticket URL show in 10 highest priority tickets I own wrong after take
Hi, I have a strange error: I'm creating a new ticket via Mailinterface: /opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://saxophon.intern.ebewe.at/rt rt-general at rt.intern.ebewe.at before taking the request, the subject URL of the ticket in show in 10 highest priority tickets I own is: http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9 after taking by a user: http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6 eg: /rt/ is missing ! What am i doing wrong ? this is version 3.6.1 Wolfgang my RT_Siteconfig.pm saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this comamnd: # # perl -c /path/to/your/etc/RT_SiteConfig.pm Set($rtname, 'IT-HELPDESK'); Set($Organization , ebewe.com); Set($RTAddressRegexp , '[EMAIL PROTECTED]'); Set($Timezone, 'Europe/Vienna'); Set($WebPath , /rt); Set($OldestTransactionsFirst, 0); 1; -- Wolfgang Fuertbauer (e-Mail: [EMAIL PROTECTED]) EBEWE Pharma Mondseestrasse 11 4866 Unterach, Austria Tel +43 7665 8123 315Mobile: +43 664 8397987 Fax +43 7665 8123 1487 http://www.ebewe.com___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: Re: [rt-users] Ticket URL show in 10 highest priority tickets I own wrong after take
Great! it works! one has to remove and add the Subject column in Customize ... Thanks! Wolfgang Luca Corti [EMAIL PROTECTED] schrieb am 03.10.2006 18:08:08: On Tue, 2006-10-03 at 16:07 +0200, [EMAIL PROTECTED] wrote: before taking the request, the subject URL of the ticket in show in 10 highest priority tickets I own is: http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9 after taking by a user: http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6 Resolved this today, it's a bug, but I could not find an explicit reference to the code change necessary to fix it until I looked in SVN. http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5793 Hopefully this post will save some people time. ciao Luca -- Wolfgang Fuertbauer (e-Mail: [EMAIL PROTECTED]) EBEWE Pharma Mondseestrasse 11 4866 Unterach, Austria Tel +43 7665 8123 315Mobile: +43 664 8397987 Fax +43 7665 8123 1487 http://www.ebewe.com___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: Re: [rt-users] Ticket URL show in 10 highest priority tickets I own wrong after take
On Tue, 2006-10-03 at 18:21 +0200, [EMAIL PROTECTED] wrote: Great! it works! one has to remove and add the Subject column in Customize ... This is good news actually, I was just trying out RT so I wiped the whole database and recreated it from scratch just to correct the link. ciao Luca ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket URL show in 10 highest priority tickets I own wrong after take
On Tue, 2006-10-03 at 16:07 +0200, [EMAIL PROTECTED] wrote: before taking the request, the subject URL of the ticket in show in 10 highest priority tickets I own is: http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9 after taking by a user: http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6 Resolved this today, it's a bug, but I could not find an explicit reference to the code change necessary to fix it until I looked in SVN. http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5793 Hopefully this post will save some people time. ciao Luca ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Fields on
I am really sorry for re-posting this afain I did not realize I sent it without a subjectPlease accept my apologies Running RT3.4.5 on FC 5 box, working great I have question on custom fields and conditions: I have two custom fields : Labor Description and Labor cost I need these fields to appear only when a ticket is resolved, so when the user selects to resolve the ticket he will be able to type more detailed information in these two fields, so far I have created the fields on the ticket transactions page I started a scrip as follows: Condition: OnResolve Action:User Define Template:Global Template: Resolved Stage: TransactionCreate Then I'm drawing a blank what should I do to present these custom fields (only when resolved) and how to change the size of the custom field to match the size of the issue Textbox on the main create Ticket page... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Requestor same as login info
Running RT3.4.5. on FC 5 On the self service site is it posible to have the requestor be the same as the login info? For example we use a generic account called Sales for all the POS users ( it can be from 1 to 7 users; generally these users are part time staff, and we just don't wan't to create many accounts so as to clog the database with that many users). So I am wondering if there is a way to have this happen, or it would have to be through a scrip that populates the requestor info as per login info... Thanks in advance Carlos Lopez ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Links broke between 3.4.3 to 3.6.1 upgrade
I recently upgraded from 3.4.3 to 3.6.1 and noticed the links broke in pre-existing tickets. Tickets which had Depends on and Depends on by links before the upgrade no longer have any links. I have a scrip that runs to create Depends on links between tickets. This scrip still works and all new tickets created with this scrip have the correct links associated with the tickets, but all the pre-existing tickets with links no longer have them. Has anyone else had this problem? Did I do something wrong in the upgrade? Thanks, Jared _ Be seen and heard with Windows Live Messenger and Microsoft LifeCams http://clk.atdmt.com/MSN/go/msnnkwme002001msn/direct/01/?href=http://www.microsoft.com/hardware/digitalcommunication/default.mspx?locale=en-ussource=hmtagline ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Links broke between 3.4.3 to 3.6.1 upgrade
1) have you changed $rtname? 2) could you connect to the DB with a client and check what's the difference between old links and new? On 10/4/06, Jared Hanks [EMAIL PROTECTED] wrote: I recently upgraded from 3.4.3 to 3.6.1 and noticed the links broke in pre-existing tickets. Tickets which had Depends on and Depends on by links before the upgrade no longer have any links. I have a scrip that runs to create Depends on links between tickets. This scrip still works and all new tickets created with this scrip have the correct links associated with the tickets, but all the pre-existing tickets with links no longer have them. Has anyone else had this problem? Did I do something wrong in the upgrade? Thanks, Jared _ Be seen and heard with Windows Live Messenger and Microsoft LifeCams http://clk.atdmt.com/MSN/go/msnnkwme002001msn/direct/01/?href=http://www.microsoft.com/hardware/digitalcommunication/default.mspx?locale=en-ussource=hmtagline ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] zimbra and rt
are there any users here using or looking into zimbra, i wrote a few connectors and am thinking of writing one for the two, if there is a need. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] No reply to ticket status changed for non-root user?
Hello List! I've installed RT 3.6.1 without problems on Debian stable (Sarge) (thanks to the wonderful guide on http://wiki.bestpractical.com/index.cgi?DebianStableInstallGuide;). Then i created a queue called support, a user as and a group it-support (where as is a member). The predefined group Everyone has following rights: * CommentOnTicket * CreateTicket * ReplyToTicket * SeeQueue The group it-support has following rights for the queue it-support: * ShowTicket * ShowTicketComments * Watch * WatchAsAdminCc * OwnTicket * ModifyTicket (as described on http://wiki.bestpractical.com/index.cgi?ManualInstallation;). However there is one problem: If a new email is send (by a user called as@domain) to rt (queue: it-support), the user as can see and modify that ticket in the nice web interface. But if as set the ticket status on resolved, no mail to the original ticket requester (aka client) is send, only the ticket status has changed to resolved. If i am logged in as the root user and try the same procedure (modify a new ticket and change the status to resolved), all works fine: a new mail is generated and send to the requester of that ticket. So i see the behavior i expected for the non-root user as in the first time. Any idea how to tell rt that every time a non-root user - for example as - has set a ticket to resolved (or just tries to reply to a ticket), a new mail to the requester of the ticket should be dispatched? Many thanks in advance for any help! With kind regards, Andreas Semt P.S.: I found following in the mailing list archive: (http://www.gossamer-threads.com/lists/rt/users/7197?search_string=reply;#7197;) --- RT will not send to the requestor by default if the requestor is also a ticket admin. This may be what you're running into. -j --- Is that my problem, too (can't try it in the moment)? If, so: *sorry* for asking! But: Why is the mail send when logged in as root user?? Any change to force rt to send a reply message, even if the requester is also a ticket admin? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RHEL4 Apache, FastCGI or Mod_Perl both return Unable LoadDBIx::SearchBuilder Handle for 'Oracle'
The ld.so.conf is as follows: include ld.so.conf.d/*.conf /usr/lib /u01/app/oracle/product/10.2.0/lib When I do a ldconfig I get the following back ldconfig: File /u01/app/oracle/product/10.2.0/lib/libordim10.soO is empty, not checked. ldconfig: /u01/app/oracle/product/10.2.0/lib/libexpat.so.0 is not a symbolic link If I do an ldconfig v I can see libclntsh.so.10.1 - libclntsh.so.10.1 But when I start apache I still get the same messages. Bill From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 03, 2006 3:03 PM To: Bill Brown; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RHEL4 Apache, FastCGI or Mod_Perl both return Unable LoadDBIx::SearchBuilder Handle for 'Oracle' I had the same problem, I added $ORACLE_HOME/lib to my ld.so.conf and it fixed the problem. Kosta Lekas Fox River Financial Resources 630.482.7142 - office 630.885.9355 - mobile 630.232.6074 - fax From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Brown Sent: Tuesday, October 03, 2006 11:11 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] RHEL4 Apache, FastCGI or Mod_Perl both return Unable LoadDBIx::SearchBuilder Handle for 'Oracle' Have been working getting RT 3.6.1 running in RHEL4 Apache using FASTCGI. Getting the following in /var/log/httpd/error_log [Unable to load DBIx::SearchBuilder database handle for 'Oracle'. Perhaps you've picked an invalid database type or spelled it incorrectly. Can't load '/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.5/i386-linux-thread-multi/DynaLoader.pm line 230. at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle/Oracle.pm line 6 Compilation failed in require at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle/Oracle.pm line 6. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle/Oracle.pm line 6.\nCompilation failed in require at (eval 195) line 1. BEGIN failed--compilation aborted at (eval 195) line 1.\nCompilation failed in require at /usr/local/rt/lib/RT.pm line 172. Have gone over and over http://wiki.bestpractical.com , http://gossamer-threads.com/lists/rt/ , http://www.google.com , http://lists.bestpractical.com/cgi-bin/htsearch, cpan forums even bought the book! I can successfully: Make testdeps comes with no issues. Make initialize-database for oracle. The database schema was added to the Oracle database without a hitch. Start the /usr/local/rt/bin/standalone_httpd and go to http://localmachine the rt main screen comes up and can login with root and password. I have tried the following: Adding environment LD_LIBRARY_PATH, ORACLE_HOME, ORACLE_BASE variables to /usr/sbin/apachectl and /etc/init.d/httpd Adding environment variables into LD_LIBRARY_PATH, ORACLE_HOME, ORACLE_BASE /etc/httpd/conf/httpd.conf Re-installed DBIx::SearchBuilder, DBI, DBD::Oracle RT 3.6.1 running in RHEL4 Apache using mod_perl 2.0. Tried setting up mod_perl 2.0 Installed perl-5.8.8-2.el4s1.i386.rpm and mod_perl-2.1.0.2-4.el4s1.2.i386.rpm to see if that will work. Getting the following in /var/log/httpd/error_log with mod_perl 2.0 [Tue Oct 03 09:42:18 2006] [error] [client 10.x.x.x] Unable to load DBIx::SearchBuilder database handle for 'Oracle'.\nPerhaps you've picked an invalid database type or spelled it incorrectly.\nCan't load '/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.8/i386-linux-thread-mu lti/DynaLoader.pm line 230.\n at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle/Oracle.pm line 6\nCompilation failed in require at /usr /lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle/Oracle.pm line 6.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/DBIx/ SearchBuilder/Handle/Oracle.pm line 6.\nCompilation failed in require at (eval 195) line 1.\nBEGIN failed--compilation aborted at (eval 195) line 1.\nCompilation failed in require at /usr/local/rt/lib/RT.pm line 172.\n Any pointers would be great. I am out of testing ideas. TIA (Thanks In advance) Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Links broke between 3.4.3 to 3.6.1 upgrade
On 10/4/06, Jared Hanks [EMAIL PROTECTED] wrote: Hey Ruslan, The $rtname is the same. I made a change to $Organization though. I checked out the Links table and noticed that all the new links had the new $Organization and all the old links had the old $Organization. I dumped the Links table to a file, did a find and replace to make the new tickets to look like the old tickets, changed the $Organization back to the old name and loaded it back into Links. This fixed my issue. I didn't realize changing the $Organization would effect existing tickets like that. Is there any other Tables that have $Organization that I would want to change? I think it's only place where $Organization is used in the DB. Thanks for your help. Jared From: Ruslan Zakirov [EMAIL PROTECTED] To: Jared Hanks [EMAIL PROTECTED] CC: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Links broke between 3.4.3 to 3.6.1 upgrade Date: Wed, 4 Oct 2006 01:26:00 +0400 1) have you changed $rtname? 2) could you connect to the DB with a client and check what's the difference between old links and new? On 10/4/06, Jared Hanks [EMAIL PROTECTED] wrote: I recently upgraded from 3.4.3 to 3.6.1 and noticed the links broke in pre-existing tickets. Tickets which had Depends on and Depends on by links before the upgrade no longer have any links. I have a scrip that runs to create Depends on links between tickets. This scrip still works and all new tickets created with this scrip have the correct links associated with the tickets, but all the pre-existing tickets with links no longer have them. Has anyone else had this problem? Did I do something wrong in the upgrade? Thanks, Jared _ Be seen and heard with Windows Live Messenger and Microsoft LifeCams http://clk.atdmt.com/MSN/go/msnnkwme002001msn/direct/01/?href=http://www.microsoft.com/hardware/digitalcommunication/default.mspx?locale=en-ussource=hmtagline ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RHEL4 Apache, FastCGI or Mod_Perl both return Unable LoadDBIx::SearchBuilder Handle for 'Oracle'
I forgot, I also moved suexec out of the way because I think it strips off some environmental variables. Move it out of the way and restart Apache. mv suexec suexec.DIST -kosta From: Bill Brown [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 03, 2006 6:04 PM To: Kosta Lekas; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RHEL4 Apache, FastCGI or Mod_Perl both return Unable LoadDBIx::SearchBuilder Handle for 'Oracle' The ld.so.conf is as follows: include ld.so.conf.d/*.conf /usr/lib /u01/app/oracle/product/10.2.0/lib When I do a ldconfig I get the following back ldconfig: File /u01/app/oracle/product/10.2.0/lib/libordim10.soO is empty, not checked. ldconfig: /u01/app/oracle/product/10.2.0/lib/libexpat.so.0 is not a symbolic link If I do an ldconfig v I can see libclntsh.so.10.1 - libclntsh.so.10.1 But when I start apache I still get the same messages. Bill From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 03, 2006 3:03 PM To: Bill Brown; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RHEL4 Apache, FastCGI or Mod_Perl both return Unable LoadDBIx::SearchBuilder Handle for 'Oracle' I had the same problem, I added $ORACLE_HOME/lib to my ld.so.conf and it fixed the problem. Kosta Lekas Fox River Financial Resources 630.482.7142 - office 630.885.9355 - mobile 630.232.6074 - fax From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Brown Sent: Tuesday, October 03, 2006 11:11 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] RHEL4 Apache, FastCGI or Mod_Perl both return Unable LoadDBIx::SearchBuilder Handle for 'Oracle' Have been working getting RT 3.6.1 running in RHEL4 Apache using FASTCGI. Getting the following in /var/log/httpd/error_log [Unable to load DBIx::SearchBuilder database handle for 'Oracle'. Perhaps you've picked an invalid database type or spelled it incorrectly. Can't load '/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.5/i386-linux-thread-multi/DynaLoader.pm line 230. at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle/Oracle.pm line 6 Compilation failed in require at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle/Oracle.pm line 6. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle/Oracle.pm line 6.\nCompilation failed in require at (eval 195) line 1. BEGIN failed--compilation aborted at (eval 195) line 1.\nCompilation failed in require at /usr/local/rt/lib/RT.pm line 172. Have gone over and over http://wiki.bestpractical.com , http://gossamer-threads.com/lists/rt/ , http://www.google.com , http://lists.bestpractical.com/cgi-bin/htsearch, cpan forums even bought the book! I can successfully: Make testdeps comes with no issues. Make initialize-database for oracle. The database schema was added to the Oracle database without a hitch. Start the /usr/local/rt/bin/standalone_httpd and go to http://localmachine the rt main screen comes up and can login with root and password. I have tried the following: Adding environment LD_LIBRARY_PATH, ORACLE_HOME, ORACLE_BASE variables to /usr/sbin/apachectl and /etc/init.d/httpd Adding environment variables into LD_LIBRARY_PATH, ORACLE_HOME, ORACLE_BASE /etc/httpd/conf/httpd.conf Re-installed DBIx::SearchBuilder, DBI, DBD::Oracle RT 3.6.1 running in RHEL4 Apache using mod_perl 2.0. Tried setting up mod_perl 2.0 Installed perl-5.8.8-2.el4s1.i386.rpm and mod_perl-2.1.0.2-4.el4s1.2.i386.rpm to see if that will work. Getting the following in /var/log/httpd/error_log with mod_perl 2.0 [Tue Oct 03 09:42:18 2006] [error] [client 10.x.x.x] Unable to load DBIx::SearchBuilder database handle for 'Oracle'.\nPerhaps you've picked an invalid database type or spelled it incorrectly.\nCan't load '/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.8/i386-linux-thread-mu lti/DynaLoader.pm line 230.\n at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle/Oracle.pm line 6\nCompilation failed in require at /usr /lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle/Oracle.pm line 6.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/DBIx/ SearchBuilder/Handle/Oracle.pm line 6.\nCompilation failed in require at (eval 195) line 1.\nBEGIN failed--compilation aborted at (eval 195) line 1.\nCompilation failed in require at /usr/local/rt/lib/RT.pm line 172.\n Any pointers would be great. I am out of testing ideas. TIA (Thanks In advance) Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:
[rt-users] RE: RT-Mailgate Setup Errors
Actually I think Ive made some progress. Looks like the error below was related specifically to apache. Now, when I try to send a message to [EMAIL PROTECTED], RT replies with the following: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). Whats up with that? Is it because I have a space in my Queue (in my alias file) or what. I checked and my user IS specified with [EMAIL PROTECTED] in RT so it should be able to validate. Whats going on here? -Josh From: Josh Barron Sent: Tuesday, October 03, 2006 6:05 PM To: 'rt-users@lists.bestpractical.com' Subject: RT-Mailgate Setup Errors Hi everyone, Im having some problems setting up RT-Mailgate and as usual looking it up on the web is not helping me because of the uniqueness (and vagueness) of the error. Here is the relevant line in my postfix aliases file: correspond: |/opt/rt/3/bin/rt-mailgate --queue Customer Support --action correspond --url http://rt.netcentralinc.net/ I never get a failure daemon back, but the message never gets to my RT instance. Ive allowed rt-mailgate to access REST directory as mentioned in the wiki (though Im not sure how that helps). Oct 3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA: client=unknown[66.213.158.39] Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 250 Ok Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: DATA Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 354 End data with CRLF.CRLF Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: status Oct 3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA: message-id=[EMAIL PROTECTED] Oct 3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA: from=[EMAIL PROTECTED], size=2136, nrcpt=1 (queue active) Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: status Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0 Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: reason Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end) Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: (list terminator) Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end) Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 250 Ok: queued as 62A8A88DA Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: QUIT Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 221 Bye Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~? 66.213.158.32/27 Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39 ~? 66.213.158.32/27 Oct 3 17:51:26 web postfix/smtpd[18695]: disconnect from unknown[66.213.158.39] Oct 3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1 Oct 3 17:51:26 web postfix/smtpd[18695]: connection closed Oct 3 17:51:27 web postfix/local[18699]: 62A8A88DA: to=[EMAIL PROTECTED], relay=local, delay=1, status=deferred (temporary failure. Command output: An Error Occurred = 403 Forbidden ) Oct 3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect Oct 3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect Oct 3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting What am I doing wrong? It appears that the message is just getting deferred and held in the mail queue but I cant seem to figure out why. The info messages above seem to indicate that it doesnt know what networks it can accept mail from, even though the networks listed are on the $My_Networks, and I can send messages to other addresses on this server from the same machine. It seems completely related to RT. Any ideas. I REALLY would appreciate the help Best Regards, Josh Barron Systems Administration NetCentral Inc. P: 208.376.3130 F: 208.514.4527 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RE: RT-Mailgate Setup Errors
use quotes: rt-mailgate --queue 'my queue name with spaces' ... On 10/4/06, Josh Barron [EMAIL PROTECTED] wrote: Actually I think I've made some progress. Looks like the error below was related specifically to apache. Now, when I try to send a message to [EMAIL PROTECTED], RT replies with the following: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). Whats up with that? Is it because I have a space in my Queue (in my alias file) or what. I checked and my user IS specified with [EMAIL PROTECTED] in RT so it should be able to validate. Whats going on here? -Josh From: Josh Barron Sent: Tuesday, October 03, 2006 6:05 PM To: 'rt-users@lists.bestpractical.com' Subject: RT-Mailgate Setup Errors Hi everyone, I'm having some problems setting up RT-Mailgate and as usual looking it up on the web is not helping me because of the uniqueness (and vagueness) of the error. Here is the relevant line in my postfix aliases file: correspond: |/opt/rt/3/bin/rt-mailgate --queue Customer Support --action correspond --url http://rt.netcentralinc.net/; I never get a failure daemon back, but the message never gets to my RT instance. I've allowed rt-mailgate to access REST directory as mentioned in the wiki (though I'm not sure how that helps). Oct 3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA: client=unknown[66.213.158.39] Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 250 Ok Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: DATA Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 354 End data with CRLF.CRLF Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: status Oct 3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA: message-id=[EMAIL PROTECTED] Oct 3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA: from=[EMAIL PROTECTED], size=2136, nrcpt=1 (queue active) Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: status Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0 Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: reason Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end) Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: (list terminator) Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end) Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 250 Ok: queued as 62A8A88DA Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: QUIT Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 221 Bye Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~? 66.213.158.32/27 Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39 ~? 66.213.158.32/27 Oct 3 17:51:26 web postfix/smtpd[18695]: disconnect from unknown[66.213.158.39] Oct 3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1 Oct 3 17:51:26 web postfix/smtpd[18695]: connection closed Oct 3 17:51:27 web postfix/local[18699]: 62A8A88DA: to=[EMAIL PROTECTED], relay=local, delay=1, status=deferred (temporary failure. Command output: An Error Occurred = 403 Forbidden ) Oct 3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect Oct 3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect Oct 3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting What am I doing wrong? It appears that the message is just getting deferred and held in the mail queue but I can't seem to figure out why. The info messages above seem to indicate that it doesn't know what networks it can accept mail from, even though the networks listed are on the $My_Networks, and I can send messages to other addresses on this server from the same machine. It seems completely related to RT. Any ideas. I REALLY would appreciate the help Best Regards, Josh Barron Systems Administration NetCentral Inc. P: 208.376.3130 F: 208.514.4527 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] zimbra and rt
On 10/4/06, Chaim Rieger [EMAIL PROTECTED] wrote: are there any users here using or looking into zimbra We have been looking at it as one of the main options improving our mail system to get better collaboration features. It looks pretty impressive, I have signed up for a webinar they are putting on tomorrow and downloaded the 4.0 version yesterday so I can get a bit more of an idea of what they have to offer. i wrote a few connectors and am thinking of writing one for the two, if there is a need. I haven't given any thought to how it works with RT but would cetainly be interested in seeing what is possible. cheers John ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RE: RT-Mailgate Setup Errors
Title: Re: [rt-users] RE: RT-Mailgate Setup Errors Ok that didn't seem to solve the problem. When I reply to a ticket, (with the correct Ticket ID in the subject, unchanged), i get two messages back saying the same thing: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). The second message has the following in addition to the message above: "You might need to grant 'Everyone' the right 'ReplyToTicket' for thequeue Customer." My /etc/aliases/ looks like this: correspond: "|/opt/rt3/bin/rt-mailgate --queue 'Customer Support' --action correspond --url http://rt.netcentralinc.net/" From: Ruslan Zakirov [mailto:[EMAIL PROTECTED]Sent: Tue 10/3/2006 7:00 PMTo: Josh BarronCc: rt-users@lists.bestpractical.comSubject: Re: [rt-users] RE: RT-Mailgate Setup Errors use quotes:rt-mailgate --queue 'my queue name with spaces' ...On 10/4/06, Josh Barron [EMAIL PROTECTED] wrote: Actually I think I've made some progress. Looks like the error below was related specifically to apache. Now, when I try to send a message to [EMAIL PROTECTED], RT replies with the following: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). Whats up with that? Is it because I have a space in my Queue (in my alias file) or what. I checked and my user IS specified with [EMAIL PROTECTED] in RT so it should be able to validate. Whats going on here? -Josh From: Josh Barron Sent: Tuesday, October 03, 2006 6:05 PM To: 'rt-users@lists.bestpractical.com' Subject: RT-Mailgate Setup Errors Hi everyone, I'm having some problems setting up RT-Mailgate and as usual looking it up on the web is not helping me because of the uniqueness (and vagueness) of the error. Here is the relevant line in my postfix aliases file: correspond: "|/opt/rt/3/bin/rt-mailgate --queue Customer Support --action correspond --url http://rt.netcentralinc.net/" I never get a failure daemon back, but the message never gets to my RT instance. I've allowed rt-mailgate to access REST directory as mentioned in the wiki (though I'm not sure how that helps). Oct 3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA: client=unknown[66.213.158.39] Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 250 Ok Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: DATA Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 354 End data with CRLF.CRLF Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: status Oct 3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA: message-id=[EMAIL PROTECTED] Oct 3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA: from=[EMAIL PROTECTED], size=2136, nrcpt=1 (queue active) Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: status Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0 Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: reason Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end) Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: (list terminator) Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end) Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 250 Ok: queued as 62A8A88DA Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: QUIT Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 221 Bye Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~? 66.213.158.32/27 Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39 ~? 66.213.158.32/27 Oct 3 17:51:26 web postfix/smtpd[18695]: disconnect from unknown[66.213.158.39] Oct 3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1 Oct 3 17:51:26 web postfix/smtpd[18695]: connection closed Oct 3 17:51:27 web postfix/local[18699]: 62A8A88DA: to=[EMAIL PROTECTED], relay=local, delay=1, status=deferred (temporary failure. Command output: An Error Occurred = 403 Forbidden ) Oct 3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect Oct 3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect Oct 3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting What am I doing wrong? It appears that the message is just getting deferred and held in the mail queue but I can't seem to figure out why. The info messages above seem to indicate that it doesn't know what networks it can accept mail from, even though the networks listed are on the $My_Networks, and I can send messages to other addresses on this server from the same machine. It seems completely related to RT. Any ideas. I REALLY would appreciate the help Best Regards, Josh Barron Systems Administration NetCentral Inc. P: 208.376.3130 F: 208.514.4527 ___
[rt-users] Signature Format
A colleague asked if there was a way to add a space above the signature separator when writing an email within RT. Reason being, when creating a message we always have to go to the top and hit enter a couple times to produce this space. So my question is, which file do I change to insert that space immediately? Thanks for any help, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RE: RT-Mailgate Setup Errors
Josh Barron wrote: Ok that didn't seem to solve the problem. When I reply to a ticket, (with the correct Ticket ID in the subject, unchanged), i get two messages back saying the same thing: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED] mailto:[EMAIL PROTECTED]). The second message has the following in addition to the message above: You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Customer. My /etc/aliases/ looks like this: correspond: |/opt/rt3/bin/rt-mailgate --queue 'Customer Support' --action correspond --url http://rt.netcentralinc.net/; *From:* Ruslan Zakirov [mailto:[EMAIL PROTECTED] *Sent:* Tue 10/3/2006 7:00 PM *To:* Josh Barron *Cc:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] RE: RT-Mailgate Setup Errors use quotes: rt-mailgate --queue 'my queue name with spaces' ... On 10/4/06, Josh Barron [EMAIL PROTECTED] wrote: Actually I think I've made some progress. Looks like the error below was related specifically to apache. Now, when I try to send a message to [EMAIL PROTECTED], RT replies with the following: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). Whats up with that? Is it because I have a space in my Queue (in my alias file) or what. I checked and my user IS specified with [EMAIL PROTECTED] in RT so it should be able to validate. Whats going on here? -Josh From: Josh Barron Sent: Tuesday, October 03, 2006 6:05 PM To: 'rt-users@lists.bestpractical.com' Subject: RT-Mailgate Setup Errors Hi everyone, I'm having some problems setting up RT-Mailgate and as usual looking it up on the web is not helping me because of the uniqueness (and vagueness) of the error. Here is the relevant line in my postfix aliases file: correspond: |/opt/rt/3/bin/rt-mailgate --queue Customer Support --action correspond --url http://rt.netcentralinc.net/; I never get a failure daemon back, but the message never gets to my RT instance. I've allowed rt-mailgate to access REST directory as mentioned in the wiki (though I'm not sure how that helps). Oct 3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA: client=unknown[66.213.158.39] Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 250 Ok Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: DATA Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 354 End data with CRLF.CRLF Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: status Oct 3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA: message-id=[EMAIL PROTECTED] Oct 3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA: from=[EMAIL PROTECTED], size=2136, nrcpt=1 (queue active) Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: status Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0 Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: reason Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end) Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: (list terminator) Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end) Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 250 Ok: queued as 62A8A88DA Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: QUIT Oct 3 17:51:26 web postfix/smtpd[18695]: unknown[66.213.158.39]: 221 Bye Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~? 66.213.158.32/27 Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39 ~? 66.213.158.32/27 Oct 3 17:51:26 web postfix/smtpd[18695]: disconnect from unknown[66.213.158.39] Oct 3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1 Oct 3 17:51:26 web postfix/smtpd[18695]: connection closed Oct 3 17:51:27 web postfix/local[18699]: 62A8A88DA: to=[EMAIL PROTECTED], relay=local, delay=1, status=deferred (temporary failure. Command output: An Error Occurred = 403 Forbidden ) Oct 3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect Oct 3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect Oct 3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting What am I doing wrong? It appears that the message is just getting deferred and held in the mail queue but I can't seem to figure out why. The info messages above seem to indicate that it doesn't know what networks it can accept mail from, even though the networks listed are on the $My_Networks, and I can send messages
