Re: [rt-users] Error creating tickets with the Perl API
On Montag 19 März 2007, Holger Steudle wrote: Hi everybody, I am trying to create tickets from a CSV file as a cronjob each night using the Perl API of RT. We are running RT 3.6.1 on a Debian System. I used the CliBasics Example from the Wiki as a guideline, but when i call RT::LoadConfig(); i get an Error next at /usr/share/perl5/Locale/Maketext/Lexicon.pm line 427. I only found people with this error at installation time but there everything was fine. Anybody got some hints where to look? I have use RT::Interface::CLI qw(CleanEnv GetCurrentUser GetMessageContent loc); in my script.Or why not use the rt scricpt for that? -- Rolf plusW Rolf Schaufelberger Beim Brünnele 6Tel. 49 7181 994 35 50 73614 Schorndorf Fax. 49 7181 994 32 75 [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Cannot write to '/opt/rt3/var/log/rt.log'-Permission denied
Thanks for your attention Bob. I have given 777 to the whole RT directory, but not able to resolve this issue. But after lots og googling and searching in the archives list, it seems the selinux issue. In my server it is enabled. But i can not disable it, because there are lots of clients connected to this system. and we can not afford a single minute downtime. Therefore my question is has anybody installed the RT under SELINUX. If yes than please help me. Bob Goldstein [EMAIL PROTECTED] wrote: Check privs on directories. su to 'apache' and try to update that file by hand. Presumably you can't, so keep adjusting privs until you can. Given that it runs fine on your gentoo, what are the differences in privs? bobg --===0264271904== Content-Type: multipart/alternative; boundary=0-1412020896-1174134364=:23363 Content-Transfer-Encoding: 8bit --0-1412020896-1174134364=:23363 Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: 8bit Hello to all, This is Bijayant. I have a very strange problem regarding RT. I am installing RT-3.6.1 from a tar file on CentOs. I have every required dep endencies for RT installed on my system. when i am trying to run RT on web i a m getting this error in my log :- [Sat Mar 17 07:18:43 2007] [error] [client 59.92.132.151] Cannot write to '/op t/rt3/var/log/rt.log': Permission denied at /usr/lib/perl5/site_perl/5.8.5/Log /Dispatch/File.pm line 86.\n I have checked permission of the /opt/rt3/var/rt.log , it is all set to apache :apache. I have already installed RT on gentoo-linux, and its running fine ove r there. But i am not able to understand this issue, why i am getting the abov e error. So please please help me, my clients need this urgently. I will be very thankf ul to you all for the same. Bijayant Kumar Send instant messages to your online friends http://uk.messenger.yahoo.com --0-1412020896-1174134364=:23363 Content-Type: text/html; charset=iso-8859-1 Content-Transfer-Encoding: 8bit Hello to all, nbsp; This is Bijayant. I have a very strange pr oblem regarding RT. I am installing RT-3.6.1 from a tar file on CentOs. I have every required dependencies for RT installed on my system. when i am trying t o run RT on web i am getting this error in my log :- [Sat Mar 17 07:18: 43 2007] [error] [client 59.92.132.151] Cannot write to '/opt/rt3/var/log/rt.l og': Permission denied at /usr/lib/perl5/site_perl/5.8.5/Log/Dispatch/File.pm line 86.\n I have checked permission of the /opt/rt3/var/rt.log , it is all set to apache:apache. I have already installed RT on gentoo-linux, and it s running fine over there. But i am not able to understand this issue, why i a m getting the above error. So please please help me, my clients need t his urgently. I will be very thankful to you all for the same. Bija yant Kumar Send instant messages to your online friends http://uk.messenger.yahoo.com --0-1412020896-1174134364=:23363-- --===0264271904== Content-Type: text/plain; charset=us-ascii MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com --===0264271904==-- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Bijayant Kumar Send instant messages to your online friends http://uk.messenger.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Rt and SeLinux
Hello to all,
I am trying to configure Rt-3.6.1 on my CentOs server with
SeLinux feature enabled. Everything goes well, but when i try to open RT on web
browser it gives me an error. I can not disable selinux feature, because it is
not in the company policy. So, i have to configure it with selinux. I have seen
in mailing list Archives that one gentleman has configured it in his Fedora-3.
So, i am requesting to that gentleman and to the whole members that please help
me. I will be very thankful to you all for the same.
I am giving my errors for the initial troubleshooting, hope it helps :
# tail -f /var/log/httpd/error_log
[Tue Mar 20 03:55:05 2007] [error] Cannot write to '/opt/rt3/var/log/rt.log':
Permission denied at /usr/lib/perl5/site_perl/5.8.5/Log/Dispatch/File.pm line
86.\n
#tail -f /var/log/messages
Mar 20 03:54:37 cs4 kernel: audit(1174380877.908:4213): avc: denied { search
} for pid=1797 comm=httpd name=rt-3.6.1 dev=hda3 ino=5571946
scontext=root:system_r:httpd_t tcontext=user_u:object_r:user_home_t tclass=dir
Mar 20 03:54:37 cs4 kernel: audit(1174380877.908:4214): avc: denied { search
} for pid=1797 comm=httpd name=rt-3.6.1 dev=hda3 ino=5571946
scontext=root:system_r:httpd_t tcontext=user_u:object_r:user_home_t tclass=dir
Mar 20 03:54:38 cs4 kernel: audit(1174380878.135:4215): avc: denied { search
} for pid=1797 comm=httpd name=rt-3.6.1 dev=hda3 ino=5571946
scontext=root:system_r:httpd_t tcontext=user_u:object_r:user_home_t tclass=dir
Mar 20 03:54:38 cs4 kernel: audit(1174380878.135:4216): avc: denied { search
} for pid=1797 comm=httpd name=rt-3.6.1 dev=hda3 ino=5571946
scontext=root:system_r:httpd_t tcontext=user_u:object_r:user_home_t tclass=dir
Mar 20 03:54:38 cs4 kernel: audit(1174380878.136:4217): avc: denied { search
} for pid=1797 comm=httpd name=rt-3.6.1 dev=hda3 ino=5571946
scontext=root:system_r:httpd_t tcontext=user_u:object_r:user_home_t tclass=dir
Mar 20 03:54:38 cs4 kernel: audit(1174380878.136:4218): avc: denied { search
} for pid=1797 comm=httpd name=rt-3.6.1 dev=hda3 ino=5571946
scontext=root:system_r:httpd_t tcontext=user_u:object_r:user_home_t tclass=dir
I think this is an issue of selinux, because whole RT directory is in 777
mode.
Any help can resolve my problem in great deal. So, please help me.
Bijayant Kumar
Send instant messages to your online friends http://uk.messenger.yahoo.com ___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt and SeLinux
Hi Hello to all, I am trying to configure Rt-3.6.1 on my CentOs server with SeLinux feature enabled. You probably want to investigate audit2allow : http://www.linuxcommand.org/man_pages/audit2allow1.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Steps to do after test to scratch and restart as new
Hello, I have rt 3.6.3 package installed on fc6 and I'm testing it. As I installed it in binary fc6-extra package, is this the correct way to scratch the system and restart from new, for example when I have completed and want to start production (ok, eventually resetting all configs like user and groups by hand)? # /usr/sbin/rt-setup-database --action init --dba-password mysql-root-password Do I have to remove any other files? Probably only Mason cache ones: # rm -rf /var/cache/rt3/mason_data/obj/* ? Thanks in advance, Gianluca ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Script for converting .tsv into something for the offline tool
I saw the threads in the archeive about using the offline tool to import a list of issues/tickets created in an excel/spreadsheet. I have it all figured out what I need to do, but the problem is the spreadsheet doc that I have has 108 entries. Typing that into a text file that the offline tool would take is pretty daunting. I was wondering if anyone already had a script that I could look at as a starting point to convert my .tsv file over to a format ready to be used by the offline tool. I realize that it would not be a perfect match to my case, but since my coding skills are VERY limited, I would like to have something to start with. Thanks for your time, Kevin -- http://gentgeen.homelinux.org # Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company.- George Washington, Rules of Civility ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Personal Saved Queries
On 3/19/2007 10:24 AM, Stephen Turner wrote: At Monday 3/19/2007 10:15 AM, Joe Casadonte wrote: On 3/14/2007 11:30 AM, Joe Casadonte wrote: What rights do I need to assign to allow all privileged users the ability to create their own saved queries, but not be able to create saved queries for any groups that they're in? Thanks! Looking through the code, it looks like I can only turn the ability to create saved queries on or off, I cannot limit it in any other way. Without hacking the code, of course. I'm off to hack the code. Joe - There's a group right 'EditSavedSearches' that can be applied to a group (in 3.4.2 at least). Does that not control what you want to do? Unfortunately, no. I want to enable saved queries but for personal use only; only select users would be able to create saved queries for an entire group. -- Regards, joe Joe Casadonte [EMAIL PROTECTED] == == == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == == == ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Personal Saved Queries
On 3/19/2007 10:24 AM, Drew Barnes wrote: IIRC you can allow a person to save queries, which will let them save personal searches, but not let them save searches in the group. Am I mistaken or has this changed since I last visited the issue? I don't know, but that's exactly what I want and I can't figure out how to do it. I'm using 3.6.3, if that matters Thanks! -- Regards, joe Joe Casadonte [EMAIL PROTECTED] == == == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == == == ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Personal Saved Queries
On Mar 20, 2007, at 11:58 AM, Joe Casadonte wrote: On 3/19/2007 10:24 AM, Drew Barnes wrote: IIRC you can allow a person to save queries, which will let them save personal searches, but not let them save searches in the group. Am I mistaken or has this changed since I last visited the issue? I don't know, but that's exactly what I want and I can't figure out how to do it. I'm using 3.6.3, if that matters It was my recollection that personal SavedSearches were governed by the ModifySelf right. -jesse Thanks! -- Regards, joe Joe Casadonte [EMAIL PROTECTED] == == == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == == == ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Personal Saved Queries
At Tuesday 3/20/2007 11:57 AM, Joe Casadonte wrote: On 3/19/2007 10:24 AM, Stephen Turner wrote: Joe - There's a group right 'EditSavedSearches' that can be applied to a group (in 3.4.2 at least). Does that not control what you want to do? Unfortunately, no. I want to enable saved queries but for personal use only; only select users would be able to create saved queries for an entire group. -- Regards, joe That's just what the group right controls - only people with 'EditSavedSearches' on a group have the ability to create saved searches for that group. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Phantom Reminder
I have a reminder that is owned by 'Nobody' that shows up on the front page when I am logged into the system as root. Clicking on the reminder link takes me into the ticket under which the reminder was created. However, when I am in that ticket, no reminders are shown. The ticket has been resolved, but I tried setting the status back to open just for fun. When logged in as my normal user, I can't see the reminder, but when I log in with 2 different accounts that are superusers, I can see the reminder on RT at a glance. How do I make this thing go away? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Phantom Reminder
When I've come across an undeletable reminder, it has always been the case that the associated ticket was moved to a different queue *after* the reminder was created. Thus the reminder (which is stored in the same Tickets table in the DB) now has a different queue number than its associated ticket. Changing the queue on the reminder (using SQL) so that it matches the queue on the ticket should clear up your problem, if this is what has happened to you as well. Cheers, Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Arends Sent: Tuesday, March 20, 2007 11:16 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Phantom Reminder I have a reminder that is owned by 'Nobody' that shows up on the front page when I am logged into the system as root. Clicking on the reminder link takes me into the ticket under which the reminder was created. However, when I am in that ticket, no reminders are shown. The ticket has been resolved, but I tried setting the status back to open just for fun. When logged in as my normal user, I can't see the reminder, but when I log in with 2 different accounts that are superusers, I can see the reminder on RT at a glance. How do I make this thing go away? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Setting custom field value via template
Hi All,
I'm getting an error that is beyond my capability to figure out. I have an
'Autoreply' template in a queue that is supposed to do a couple of things
when a new ticket is created in that queue via e-mail. The first thing it
does is to grep an IP address and incident number from the mail text and
subject. This works just fine. The next thing it is supposed to do is
fill in values for 2 custom fields ('IP' and 'Incident number') in the
newly-created ticket. This is where I'm getting the error that I can't
figure out. I found some code in the wiki that claims to set a custom
field value, so I copied it into the template and turned it into a function
so I could call it for each custom field that I want to set.
The error I'm getting is:
[Tue Mar 20 16:44:59 2007] [error]: Template parsing error: Can't call
method TicketObj on an undefined value at template line 30.
I'm pretty sure the line that is being flagged is the 2nd one in my
function (my $QueueObj = ...). Is it possible that the ticket isn't
created until after the Autoreply template has done its thing?
Here is the code where I call the function, followed by the function
itself. I'd appreciate it if someone could tell me what the problem is.
if (defined $IP) {
set_custom('IP', $IP);
if (defined $incident) {
set_custom('Incident number', $incident);
}
}
sub set_custom {
my ($CFName, $CFValue) = @_;
my $QueueObj = $self-TicketObj-QueueObj;
my $CFObj = RT::CustomField-new( $QueueObj-CurrentUser );
$CFObj-LoadByNameAndQueue( Name = $CFName, Queue = $QueueObj-id );
unless( $CFObj-id ) {
$CFObj-LoadByNameAndQueue( Name = $CFName, Queue = 0 );
unless( $CFObj-id ) {
$RT::Logger-warning(custom field '$CFName' isn't global or defined
for queue '. $QueueObj-Name .');
return undef;
}
}
unless( $self-TicketObj-FirstCustomFieldValue( $CFObj-id ) ) {
my( $st, $msg ) = $self-TicketObj-AddCustomFieldValue(
Field = $CFObj-id,
Value = $CFValue,
RecordTransaction = 1 );
unless( $st ) {
$RT::Logger-warning( Couldn't set $CFValue as value for CF
$CFName:. $msg);
}
}
}
Thanks,
Gene
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: Requestor added to email submission in error
Hey all, I think I just sent this through to the wrong group so I am posting it here and will contact the rt-devel-owner to remove the other one. I have a strange issue that suddenly started this morning. We are very early into the production use of RT 36. This morning an email ticket was created from an email sent to [EMAIL PROTECTED] The email was sent from [EMAIL PROTECTED] (already an RT user). When the ticket was created it added [EMAIL PROTECTED] as a requestor as well as [EMAIL PROTECTED] (another RT user -- ME!). Yesterday the same type of email submission from the same user did not create me as a requestor and I am wondering WHY and where to start looking as I really have no idea at this point. Any help would be appreciated! Regards, Warren ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt and SeLinux
Toby Darling wrote: Hi Hello to all, I am trying to configure Rt-3.6.1 on my CentOs server with SeLinux feature enabled. You probably want to investigate audit2allow : http://www.linuxcommand.org/man_pages/audit2allow1.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com i would also look at *chcon -t httpd_sys_content_t public_html this command is for allowing html pages to be served via apache when seliux is enabled, play around with it to allow your log files to be created/read. * -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Has anyone actually gotten html2mime to work?
i am trying to get http://wiki.bestpractical.com/index.cgi?html2mime to work the help page suggests:: rt: |/home/rt/bin/html2mime | /usr/local/rt3/bin/rt-mailgate --queue General --action correspond --url http://whatever/; but when i try this i get the error - Transcript of session follows - smrsh: cannot use | in command 554 5.0.0 Service unavailable Any ideas? Thanks Randy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] LDAP auth failing
I have just installed RT 3.6.1 on FC6. I have read the WIKI on LDAP Auth but am not able to get a successful auth. This is the error I get in my logs: [error]: FAILED LOGIN for username from xxx.xxx.xxx.xxx (/opt/rt3/share/html/autohandler:238) I added the LdapSiteConfigSettings as per the Wiki I configured my LDAP settings per the Wiki, but to no avail. Any help out there? Tim Crouch Systems Administrator Campus Computing Services University of Texas at Tyler 903-566-7476 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] LDAP auth failing
[EMAIL PROTECTED] wrote: I have just installed RT 3.6.1 on FC6. I have read the WIKI on LDAP Auth but am not able to get a successful auth. This is the error I get in my logs: [error]: FAILED LOGIN for username from xxx.xxx.xxx.xxx (/opt/rt3/share/html/autohandler:238) I added the LdapSiteConfigSettings as per the Wiki I configured my LDAP settings per the Wiki, but to no avail. Any help out there? can you post the lines from SiteConfig. -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Inconsistent dates
Hi, I'm running RT-3.6.3 and am having minor problems with dates. In the Ticket display, Dates section I see: Last Contact Wed Mar 21 14:56:50 2007 but in the history at the bottom of the Ticket I see: Told/Told changed from '2007-03-21 03:45:35' to '2007-03-21 03:56:50' There is an hour difference in time, the Last Contact time being correct. The dates in my log file are also 1 hour out. My local machine time is set to Australia/Melbourne. I have entered this into my RT_SiteConfig.pm timezone, and have also tried localtime and EST, but none seem to make a difference. I am noticing another problem which I'm hoping is related: when I add a Reminder, I choose a date with the date picker, but when I view the Reminders the date is one day earlier than I selected. I'm assuming there is some sort of daylight saving issue, however I'm not sure where the problem lies. thanks for any help Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Automatically adding watchers to a new ticket - RT 3.0.1
Hello folks! RT 3.0.1 on Redhat 7.3, an oldie but a goodie to be sure :) Wondering if I am doing something wrong or if this feature is just broken in this version. Things are working mostly really well at the present time which makes upgrading anything an unattractive option. I've set a particular queue to add several e-mail addresses as watchers and that seems to have taken OK. Configuration-Queues-Queue-Watchers does list the newly added e-mail addresses correctly. However, when a new ticket is created in the queue, the watchers are not added to the cc list. I gave everyone watch rights and that didn't seem to help either. What am I doing wrong please? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
