[rt-users] Not sending Email and Tools menu failure
I am get this error when I click on Tools.
Also, RT has stopped sending out emails. I am 99% sure these are
related. It was working fine, however, I don't know if RedHat updates
broke RT or what broke it. This is all I can find.
error: Undefined subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 108.
context:
...
104:$self->{'TicketObj'} = $args{'TicketObj'};
105:$self->{'TransactionObj'} = $args{'TransactionObj'};
106:$self->{'Type'} = $args{'Type'};
107:
108:Scalar::Util::weaken($self->{'ScripActionObj'});
109:Scalar::Util::weaken($self->{'ScripObj'});
110:Scalar::Util::weaken($self->{'TemplateObj'});
111:Scalar::Util::weaken($self->{'TicketObj'});
112:Scalar::Util::weaken($self->{'TransactionObj'});
...
code stack: /opt/rt3/lib/RT/Action/Generic.pm:108
/opt/rt3/lib/RT/Action/Generic.pm:80
/opt/rt3/share/html/Tools/Offline.html:107
/opt/rt3/share/html/autohandler:215
The System Configuration:
Perl v5.8.5 under linux
Apache::Session v1.83;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60;
base v2.06;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.27;
Carp v1.03;
CGI v3.05;
CGI::Cookie v1.24;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.06;
Class::ReturnValue v0.53;
Clone v0.23;
constant v1.04;
Cwd v2.19;
Data::Dumper v2.121;
DBD::mysql v2.9004;
DBI v1.57;
DBIx::SearchBuilder v1.48;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.15;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v2.01;
Encode::Alias v2.00;
Encode::Config v2.00;
Encode::Encoding v2.00;
Errno v1.09;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
File::Basename v2.73;
File::Glob v1.03;
File::Path v1.06;
File::Spec v3.25;
File::Spec::Unix v1.5;
File::Temp v0.14;
FileHandle v2.01;
Hook::LexWrap v0.20;
HTML::Entities v1.35;
HTML::Mason v1.36;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;
HTML::Scrubber v0.08;
HTTP::Server::Simple v0.27;
HTTP::Server::Simple::CGI v0.27;
HTTP::Server::Simple::CGI::Environment v0.27;
HTTP::Server::Simple::Mason v0.09;
I18N::LangTags v0.33;
I18N::LangTags::Detect v1.03;
I18N::LangTags::List v0.29;
integer v1.00;
IO v1.21;
IO::File v1.10;
IO::Handle v1.24;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.09;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.19;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.64;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.18;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.77;
Mail::Field v1.77;
Mail::Field::AddrList v1.77;
Mail::Header v1.77;
Mail::Internet v1.77;
MIME::Base64 v3.01;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.01;
MIME::Tools v5.420;
MIME::Words v5.420;
Module::Versions::Report v1.03;
overload v1.01;
Params::Validate v0.88;
PerlIO v1.03;
PerlIO::encoding v0.07;
POSIX v1.08;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::_support v2.101;
Regexp::Common::balanced v2.101;
Regexp::Common::CC v2.100;
Regexp::Common::comment v2.116;
Regexp::Common::delimited v2.104;
Regexp::Common::lingua v2.105;
Regexp::Common::list v2.103;
Regexp::Common::net v2.105;
Regexp::Common::number v2.108;
Regexp::Common::profanity v2.104;
Regexp::Common::SEN v
[rt-users] Refresh rate on RT at a glance page
Hi All, Is there an easy (or not so easy) way to set the default refresh on the "RT at a glance" page from "Don't refresh this page" to some value like every 20 minutes? Can it be added to the personal preferences configuration so that it's an individual choice? This is v3.6.3. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search question
Greg, Along the top Navigation bar (blue) click "Tickets". That will put you in the Query Builder. From that point on, you just select your criteria. Play with it and you'll get the hang of it. Kenn LBNL On 3/24/2008 11:15 AM, Greg Evans wrote: > Is anyone able to direct me to where I might look to find a way to only > find tickets created ‘last weekend’ by a certain user or something similar. > > Obviously yesterday is easy enough, which I have already implemented, > but I really need something that returns any ticket created on a weekend > by the given user. I am admittedly lost and it doesn’t look easy to me, > then again I am not a mysql guru either J > > Any help appreciated > > ***Greg Evans* > > Hood Canal Communications > > (360) 898-2481 ext.212 > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Search question
Is anyone able to direct me to where I might look to find a way to only find tickets created 'last weekend' by a certain user or something similar. Obviously yesterday is easy enough, which I have already implemented, but I really need something that returns any ticket created on a weekend by the given user. I am admittedly lost and it doesn't look easy to me, then again I am not a mysql guru either :-) Any help appreciated Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] User asked for an unknown update type for custom field Category for RT
I know it is already a couple of weeks ago since I asked the first time. But I still try to find an answer. I also installed version 3.6.5 on a different test box, and I get the same error. Is there someone who could give me some information about that? Thanks Robert On Fri, Mar 7, 2008 at 11:15 AM, Robert Keidel <[EMAIL PROTECTED]> wrote: > Hello everybody, > > I already read about that issue. Please correct me if I am wrong. Is > this error a bug in the custom fields? If so, is there already a fix > for that available and if yes where can I find it. > I also wanted to mention that I run version 3.6.4 > > Thanks > > Robert Keidel > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Slow Tickets after upgrading 3.4.1 to 3.6.6
Hi, After upgrading RT 3.41. to 3.6.6 tickets open slowly. Also when clickig the 1st time on "People" or "Basics" it takes about 8-12 secs to open up. I've followed the wiki performance tuning page, and looked at the mailing list archive and followed this thread: http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=72605;page=1;sb=post_latest_reply;so=ASC;mh=25;list=rt Neither improved the situation. The slow query log shows nothing except the startup line. I've installed mytop and it seems like the long queries are of the following type: = SELECT DISTINCT main.* FROM Users main CROSS JOIN ACL ACL_4 JOIN Principals Principals_1 ON ( Principals_1.id = main.id ) JOIN CachedGroupMembers CachedGroupMembers_2 ON ( CachedGroupMembers_2.MemberId = Principals_1.id ) JOIN Groups Groups_3 ON ( Groups_3.id = CachedGroupMembers_2.GroupId ) WHERE (Principals_1.Disabled = '0') AND (ACL_4.PrincipalType = Groups_3.Type) AND (Principals_1.id != '1') AND (Principals_1.PrincipalType = 'User') AND (ACL_4.RightName = 'OwnTicket') AND (Groups_3.Domain = 'RT::System-Role') AND ((ACL_4.ObjectType = 'RT::Ticket' AND ACL_4.ObjectId = 537) OR (ACL_4.ObjectType = 'RT::Queue' AND ACL_4.ObjectId = 4) OR (ACL_4.ObjectType = 'RT::System')) ORDER BY main.Name ASC = Please help. Thanks, Roy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
