[rt-users] Getting a list of privileged users...
I'm running a script that grabs a list of users from our LDAP directory and
synchronizes group memberships and permissions. Currently, I use code similar
to this, to get a list of members:
--snip--
my $currentUser = GetCurrentUser();
my $workingUser = new RT::User($currentUser);
my $systemUser = RT::User-new($RT::SystemUser);
# RT Group
$groupObj = new RT::Group($currentUser);
$groupObj-LoadUserDefinedGroup($groupName);
if ( not $groupObj-Id() )
{
print Group .$groupName. not found in RequestTracker\n;
next;
}
# Get our members into an array for easy work later.
$groupMembersObj = $groupObj-MembersObj();
my @rtMembers;
while ( $groupMember = $groupMembersObj-Next() )
{
$groupMemberUser = $groupMember-UserObj();
$workingUser-Load($groupMember-MemberId());
$workingUser-Name();
push(@rtMembers, $workingUser-Name());
}
--snip--
Basically, I load a group by name, and then loop through the array and grab
each user into an array. Is there a way I can do this for privileged user
names? I just want to get them into an array to work with them later.
Thanks,
Johnathan
--
Johnathan Bell
Internet System Administrator, Baker College
Office Phone: 810-766-4097
Office Hours: 7A-4P, M-F
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Re: [rt-users] Getting a list of privileged users...
On Thu, Nov 19, 2009 at 08:33:06AM -0500, Johnathan Bell wrote:
I'm running a script that grabs a list of users from our LDAP directory and
synchronizes group memberships and permissions. Currently, I use code similar
to this, to get a list of members:
--snip--
my $currentUser = GetCurrentUser();
my $workingUser = new RT::User($currentUser);
my $systemUser = RT::User-new($RT::SystemUser);
those two lines are useless, $currentUser and $RT::SystemUser are
already objects, $workingUser and $systemUser are just empty users
objects
Basically, I load a group by name, and then loop through the array and
grab each user into an array. Is there a way I can do this for
privileged user names? I just want to get them into an array to work
with them later.
there is different way to do this, it depends on the final purpose, but
the simplest way to get all priviledged users is:
my $PrivilegedUsers = RT::Users-new ( $RT::SystemUser );
$PrivilegedUsers-LimitToPrivileged;
the walk this with:
while ( my $PrivilegedUser = $PrivilegedUsers-Next ) {
...things to do with user object $PrivilegedUser
}
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[rt-users] How to add attachments (not links) with a template to an outgoing mail?
Hi, i followed the the instructions from wiki to add all attachments from a ticket (during the whole livetime) as links to the outgoing mail. No i need to attache all the attachements to the outgoing mail, but i can't find anything useful at the wiki for this. Any suggestions? Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] lighttpd + FastCGI + RT - Broken CSS / Menu Items Dont Work
Again discovered the solution to my problem. I previously compiled RT with FastCGI and was trying to display it with mod_perl2. Recompile of RT with the correct handler fixed the problem. Thanks Max Maxwell Rathbone wrote: Hello, Once again it appears I've run into a snag. I'm running lighttpd with RT on CentOS 5.4. This is my first attempt at trying to get RT to run under lighttpd with FastCGI. When I open the RT URL in my browser, everything is flush left and the only image shown anywhere on the page is the best practical logo. There are no colors on the page at all aside from the links themselves. My first thought was that there must be a missing CSS file. So I first hunted through the access.log for lighttpd only to find a status code 200 on everything. This implies the web server was able to provide my browser all files. I next logged into the interface, and was presented with what appears to be the dashboard, and logged in user menu. Again, no colors, no formatting on the page. Appears as if some CSS file somewhere is missing. I discovered that none of the menu items(Simple Search, Tickets, Tools, Configuration, Preferences, etc) work. When I click them, the URL changes, however I continue to only be shown the homepage in my browser. I double checked all the examples I could find online and my lighttpd.conf appears to be correct. I feel I'm at a loss here. If anyone can provide some help on this one, I'd appreciate it. The best that I seem to be able to determine is that it's probably something wrong in the lighttpd's mod_rewrite configuration as it seems to be redirecting what should be static URL's to the homepage. Here is my lighttpd.conf file: server.modules = ( mod_rewrite, mod_redirect, mod_alias, mod_access, mod_cml, mod_trigger_b4_dl, mod_auth, mod_status, mod_setenv, mod_fastcgi, mod_proxy, mod_simple_vhost, mod_evhost, mod_userdir, mod_cgi, mod_compress, mod_ssi, mod_usertrack, mod_expire, mod_secdownload, # mod_rrdtool, mod_accesslog ) server.document-root= /srv/www/lighttpd/ server.errorlog = /var/log/lighttpd/error.log index-file.names= ( index.php, index.html, index.htm, default.htm ) mimetype.assign = ( .rpm = application/x-rpm, .pdf = application/pdf, .sig = application/pgp-signature, .spl = application/futuresplash, .class= application/octet-stream, .ps = application/postscript, .torrent = application/x-bittorrent, .dvi = application/x-dvi, .gz = application/x-gzip, .pac = application/x-ns-proxy-autoconfig, .swf = application/x-shockwave-flash, .tar.gz = application/x-tgz, .tgz = application/x-tgz, .tar = application/x-tar, .zip = application/zip, .mp3 = audio/mpeg, .m3u = audio/x-mpegurl, .wma = audio/x-ms-wma, .wax = audio/x-ms-wax, .ogg = application/ogg, .wav = audio/x-wav, .gif = image/gif, .jar = application/x-java-archive, .jpg = image/jpeg, .jpeg = image/jpeg, .png = image/png, .xbm = image/x-xbitmap, .xpm = image/x-xpixmap, .xwd = image/x-xwindowdump, .css = text/css, .html = text/html, .htm = text/html, .js = text/javascript, .asc = text/plain, .c= text/plain, .cpp = text/plain, .log = text/plain, .conf = text/plain, .text = text/plain, .txt = text/plain, .dtd = text/xml, .xml = text/xml, .mpeg = video/mpeg, .mpg = video/mpeg, .mov = video/quicktime, .qt = video/quicktime, .avi = video/x-msvideo, .asf = video/x-ms-asf, .asx =
Re: [rt-users] How to add attachments (not links) with a template to anoutgoing mail?
One thing i forgot: 'RT-Attach-Message: Yes' is a special header that RT uses internally. It means that the outgoing mail should be created with all attachments. Instead of adding attachments to an outgoing email you can add links to those using AddAttachmentLinksToMail. This point from wiki i have tried already and it is not working. Torsten -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID Gesendet: Donnerstag, 19. November 2009 15:58 An: rt-users@lists.bestpractical.com Betreff: [rt-users] How to add attachments (not links) with a template to anoutgoing mail? Hi, i followed the the instructions from wiki to add all attachments from a ticket (during the whole livetime) as links to the outgoing mail. No i need to attache all the attachements to the outgoing mail, but i can't find anything useful at the wiki for this. Any suggestions? Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Permission Denied while using RT::Extension::CommandByMail
Please ignore my previous email re: Permission Denied while using CommandByMail. As it turns out it I was confusing this error with CommmandByMail when it was really just a simple RT permissions issue (users couldn't respond to tickets). Thanks, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding AdminCCs on ticket creation
Ken, Ken Crocker a écrit : I created something similar to this only it was for Ticket CC's. I've found two interesting pages on the wiki, this one being the solution : http://wiki.bestpractical.com/view/AddWatcherPerTicket This one is quite interesting too : http://wiki.bestpractical.com/view/ScripExecOrder Thanks for pointing me there. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] error on preferences page after upgrading from 3.8.5 to 3.8.6
On Tue, Nov 17, 2009 at 3:29 AM, Emmanuel Lacour elac...@easter-eggs.com wrote: On Tue, Nov 17, 2009 at 12:32:09AM -0500, slamp slamp wrote: Error on preferences page: Can't locate object method date_format_full via package DateTime::Locale::en at /opt/rt3/bin/../lib/RT/Date.pm line 659. Error in the error_log: FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: Use of uninitialized value in hash element at /opt/rt386/share/html/Widgets/Form/Select line 120., referer: https://rt.warpdrive.net/Admin/ this will be fixed in 3.8.7, as of now, you can just update DateTime::Locale to latest version or grab the commit diff on github: 59000984a6f50c1290a81d116c38a0a87534eae0 updated the DateTime::Locale to the latest version and I now get this error: Can't locate object method format_cldr via package DateTime at /opt/rt3/bin/../lib/RT/Date.pm line 687. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] lighttpd + FastCGI + RT - Broken CSS / Menu Items Dont Work
Okay I take this back.. not sure what I was thinking.. Guess I got confused between my attempts with lighttpd and just trying to prove it works through Apache. This problem is still unresolved unfortunately. I did recompile RT with the right handler, and none of the menu items or links work. It seems as if the handler is not properly handling sub directories?? Weird thing is, I've been looking at RT in Chrome and Firefox.. when I turned off Apache and turned on lighttpd, the CSS retained in my browser. PResumably because it was cached. In IE, the lighttpd instance of my RT still continues to not have any CSS formatting or colorization. (In addition to the menu items and links not working) Max Maxwell A. Rathbone wrote: Again discovered the solution to my problem. I previously compiled RT with FastCGI and was trying to display it with mod_perl2. Recompile of RT with the correct handler fixed the problem. Thanks Max Maxwell Rathbone wrote: Hello, Once again it appears I've run into a snag. I'm running lighttpd with RT on CentOS 5.4. This is my first attempt at trying to get RT to run under lighttpd with FastCGI. When I open the RT URL in my browser, everything is flush left and the only image shown anywhere on the page is the best practical logo. There are no colors on the page at all aside from the links themselves. My first thought was that there must be a missing CSS file. So I first hunted through the access.log for lighttpd only to find a status code 200 on everything. This implies the web server was able to provide my browser all files. I next logged into the interface, and was presented with what appears to be the dashboard, and logged in user menu. Again, no colors, no formatting on the page. Appears as if some CSS file somewhere is missing. I discovered that none of the menu items(Simple Search, Tickets, Tools, Configuration, Preferences, etc) work. When I click them, the URL changes, however I continue to only be shown the homepage in my browser. I double checked all the examples I could find online and my lighttpd.conf appears to be correct. I feel I'm at a loss here. If anyone can provide some help on this one, I'd appreciate it. The best that I seem to be able to determine is that it's probably something wrong in the lighttpd's mod_rewrite configuration as it seems to be redirecting what should be static URL's to the homepage. Here is my lighttpd.conf file: server.modules = ( mod_rewrite, mod_redirect, mod_alias, mod_access, mod_cml, mod_trigger_b4_dl, mod_auth, mod_status, mod_setenv, mod_fastcgi, mod_proxy, mod_simple_vhost, mod_evhost, mod_userdir, mod_cgi, mod_compress, mod_ssi, mod_usertrack, mod_expire, mod_secdownload, # mod_rrdtool, mod_accesslog ) server.document-root= /srv/www/lighttpd/ server.errorlog = /var/log/lighttpd/error.log index-file.names= ( index.php, index.html, index.htm, default.htm ) mimetype.assign = ( .rpm = application/x-rpm, .pdf = application/pdf, .sig = application/pgp-signature, .spl = application/futuresplash, .class= application/octet-stream, .ps = application/postscript, .torrent = application/x-bittorrent, .dvi = application/x-dvi, .gz = application/x-gzip, .pac = application/x-ns-proxy-autoconfig, .swf = application/x-shockwave-flash, .tar.gz = application/x-tgz, .tgz = application/x-tgz, .tar = application/x-tar, .zip = application/zip, .mp3 = audio/mpeg, .m3u = audio/x-mpegurl, .wma = audio/x-ms-wma, .wax = audio/x-ms-wax, .ogg = application/ogg, .wav = audio/x-wav, .gif = image/gif, .jar = application/x-java-archive, .jpg = image/jpeg, .jpeg = image/jpeg, .png = image/png, .xbm = image/x-xbitmap, .xpm = image/x-xpixmap, .xwd = image/x-xwindowdump, .css = text/css, .html =
Re: [rt-users] How to add attachments (not links) with a template to an outgoing mail?
Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: Hi, i followed the the instructions from wiki to add all attachments from a ticket (during the whole livetime) as links to the outgoing mail. No i need to attache all the attachements to the outgoing mail, but i can't find anything useful at the wiki for this. Any suggestions? As far as I know, you'd have to write a custom email template that fetches the attachment contents through the perl API and builds a MIME-encapsulated message body. Of course it has to execute fully before the resulting page will display, which might take awhile. Since I've forgotten most of my perl at this point, and I'd want the page to display quicker, personally I would probably build myself a custom REST service and have the perl template call that and supply some parameters. But that's just me. -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
