Re: [rt-users] How do I allow ticket creation for a user
Hi Kevin, at best you grant CreateTicket right to System Group: Unprivileged Users inside the needed Queues. Torsten 2010/4/4 Kevin Bailey kbai...@freewayprojects.com: Hi, I've allowed a user to log in to view tickets - and this is really good in the SelfService area. However,, they can't create a ticket - what permissions do I have to give where to allow a user to create a ticket in a single queue via the web interface. Thanks, -- Kevin Bailey Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com Email: kbai...@freewayprojects.com Phone: +44 (0)1752 267090 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How do I allow ticket creation for a user
Hi kevin, Sorry i forgot: SeeQueue right is also needed! Torsten - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: Kevin Bailey kbai...@freewayprojects.com Cc: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com Gesendet: Sun Apr 04 08:19:15 2010 Betreff: Re: [rt-users] How do I allow ticket creation for a user Hi Kevin, at best you grant CreateTicket right to System Group: Unprivileged Users inside the needed Queues. Torsten 2010/4/4 Kevin Bailey kbai...@freewayprojects.com: Hi, I've allowed a user to log in to view tickets - and this is really good in the SelfService area. However,, they can't create a ticket - what permissions do I have to give where to allow a user to create a ticket in a single queue via the web interface. Thanks, -- Kevin Bailey Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com Email: kbai...@freewayprojects.com Phone: +44 (0)1752 267090 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How do I allow ticket creation for a user
Hiya, Thanks for the replies - I poked around and found that if I add these permissions to a user on a queue CommentOnTicket CreateTicket ReplyToTicket SeeQueue ShowTicket ShowTicketComments The user can then create a ticket for that queue with the web interface. The additional point to note is that the user will then be able to use the normal interface to view *all* tickets in the queue - even if they are not the requestor. Thanks for the pointers, Kev Kevin Bailey wrote: Hi, I've allowed a user to log in to view tickets - and this is really good in the SelfService area. However,, they can't create a ticket - what permissions do I have to give where to allow a user to create a ticket in a single queue via the web interface. Thanks, -- *Kevin Bailey* Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com http://www.freewayprojects.com/ Email: kbai...@freewayprojects.com mailto:kbai...@freewayprojects.com Phone: +44 (0)1752 267090 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- *Kevin Bailey* Director/Programmer - Freeway Projects Limited Web: www.freewayprojects.com http://www.freewayprojects.com/ Email: kbai...@freewayprojects.com mailto:kbai...@freewayprojects.com Phone: +44 (0)1752 267090 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT WYSIWYG issue
Hi We are seeing some issue when commenting for a ticket in RT system. If we use 'tab' key, it send multiple emails (in this case we got almost 30 emails) for the ticket's response to all the members. (We are glad, the user didn't used more than 30 words to close this ticket:)) Is there a fix for this from anyone? Thanks in Advance, -Ashish Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
