[rt-users] Problems with user Custom fields
Hello, I have a big problem with user custom fields. I will describe it that way: I habe a use with the real name Max Mustermann with the id #13159. He possesses a user custom field with the id #17 and the name test. It is a text field and its value is foo. It is supposed to be empty for all other users. One day, I change that costumfield of that user to bar and I have a collection of Users called $Users which I intend to limit that way: $Users-LimitCustomField( CUSTOMFIELD = 17, OPERATOR = =, VALUE = foo); The very trouble is that this collection still enlists Max Mustermann as foo is a former customfield value of the customfield #17. This is not very helpful. Nevertheless, I want to enlist all users whose CURRENT value of customfield #17 is foo. Is it possible? Or is it impossible? Thanks in advance, Wolfram
[rt-users] Add group membership via CLI
Dear Community, I currently setup script to create users from CSV file via CLI, and also add the users to and existing group. The first part is working fine with command : /opt/rt3/bin/rt create -t users add Name=$name EmailAddress=$email Password=$pass Privileged=$priv Organization=$orga RealName=\$realname\ But the command to add group member doesn't work : /opt/rt3/bin/rt edit group/mygroup add Members=$name I try the several syntax, but none works: - Members=$email - Members=realname $email - Members=user/id - etc The output says : # members: Unkown field # group updated Can anyone help me, please ? -- Tanguy LAGROY Département NSS/IPOC BT Services Email : tanguy.lag...@bt.com Tel : +33 (0)1 78 41 15 39
Re: [rt-users] Users randomly being logged in as other users
Well we upgraded from debian sarge to debian lenny so that included an apache upgrade. I don't see mod_cache enabled on the new or the old server, do you think that would help? Jeff Voskamp wrote: On 11/18/2010 04:31 AM, vmos wrote: You're right, we went from 3.3 to 3.8.7. I think 2.4 was the nagios version I recently upgraded. There's no proxy. I wouldn't have thought that cookies were being passed about, the network is identical, it hasn't changed. All we've changed is the server and version. All this server does is RT Kevin Falcone-2 wrote: On Wed, Nov 17, 2010 at 06:07:22AM -0800, vmos wrote: Hello, we were running RT 2.4 and we decided to upgrade to 3.8. we built a new server and instead of running it in-house, we moved it into our data centre. There was no RT release labeled 2.4, and you should be more specific about which release of 3.8. 3.8 covers releases of RT over more than 2.5 years. You haven't really provided helpful details (such as authorization and webserver configurations) so any speculating is guesswork. Usually this involves a proxy server or incorrect caching. You really need to sort out if there are cookies being passed from user to user or something else going on. -kevin The we started getting a problem were you would click on a link in RT or refresh the page and suddenly you would be logged in as somebody else. I asked about this and was told that it was down to some sort of NAT issue between here and our DC as we all appeared to be coming from the same IP address. After trying and failing to get to the bottom of the NAT issue, we decided to move the server back in-house. It's now in the same rack, plugged in to the same switch as the old server (that NEVER had this issue) That was two days ago and now we see the problem is still happening. What's going on? -- View this message in context: http://old.nabble.com/Users-randomly-being-logged-in-as-other-users-tp30238345p30238345.html Sent from the Request Tracker - User mailing list archive at Nabble.com. I thought I recalled issues with mod_cache in apache and mixed sessions. I don't recall if you mentioned any apache changes at the same time. Jeff -- View this message in context: http://old.nabble.com/Users-randomly-being-logged-in-as-other-users-tp30238345p30256452.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Users randomly being logged in as other users
On 11/19/2010 05:50 AM, vmos wrote: Well we upgraded from debian sarge to debian lenny so that included an apache upgrade. I don't see mod_cache enabled on the new or the old server, do you think that would help? I thought I recalled issues with mod_cache in apache and mixed sessions. I don't recall if you mentioned any apache changes at the same time. Jeff From about this time last year: http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg23253.html jeff
Re: [rt-users] Users randomly being logged in as other users
Thank you for that, it's very interesting. what's most interesting is that when I brought this up in january I was laughed at like an idiot for suggesting that the problem might possibly be something other than a faulty proxy server or caching router, but I digress. It turns out that mod_cache is actually enabled, I've been trying to disable it without breaking apache but no joy so far. I've done an apt-get apache upgrade to see if that'll help. Am I being daft because I don't actually see a solution in that thread? There's a patch but the responder says it doesn't work. Jeff Voskamp wrote: On 11/19/2010 05:50 AM, vmos wrote: Well we upgraded from debian sarge to debian lenny so that included an apache upgrade. I don't see mod_cache enabled on the new or the old server, do you think that would help? I thought I recalled issues with mod_cache in apache and mixed sessions. I don't recall if you mentioned any apache changes at the same time. Jeff From about this time last year: http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg23253.html jeff -- View this message in context: http://old.nabble.com/Users-randomly-being-logged-in-as-other-users-tp30238345p30259026.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Users randomly being logged in as other users
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- Sent: Friday, November 19, 2010 11:14 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Users randomly being logged in as other users Thank you for that, it's very interesting. what's most interesting is that when I brought this up in january I was laughed at like an idiot for suggesting that the problem might possibly be something other than a faulty proxy server or caching router, but I digress. It turns out that mod_cache is actually enabled, I've been trying to disable it without breaking apache but no joy so far. I've done an apt-get apache upgrade to see if that'll help. Am I being daft because I don't actually see a solution in that thread? There's a patch but the responder says it doesn't work. If you end up needing to build your apache from source, I think the ./configure option is --disable-module=cache Reading the documentation at http://httpd.apache.org/docs/2.2/mod/mod_cache.html says that you can add this to your httpd.conf to prevent caching of anything: # disables caching of any file under / directory CacheDisable / Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
Re: [rt-users] Users randomly being logged in as other users
Am I being daft because I don't actually see a solution in that thread? There's a patch but the responder says it doesn't work. I think the solution was disabling mod_cache If there is documentation on what we can set to tell mod_cache not to cache headers, RT can be patched to use it. At this point, I don't think we've found the appropriate documentation. -kevin pgp53dQwLXAC7.pgp Description: PGP signature
[rt-users] RT and mySQL cluster?
Hello all, Has anyone some experience running RT on top of MySQL Cluster? Feasible? Overkill? Any issues? We think that with our application we will see peaks/burts of tickets submissions. We want to be able to absorb these peaks safely. Cheers, Thierry
Re: [rt-users] ShowConfigTab right shows too many Information
On Fri, Nov 19, 2010 at 08:41:36AM +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: Hi RT Users, today i figured out on a fresh RT 3.8.8 installation, that a group with only ShowConfigTab Right granted globally is able to see all users without having the right AdminUsers. All other Options like Groups/Queues/CF's are not display any information, only the Admin/Users is listing all. Go into the Users tab on a ticket and do a search for users.
Re: [rt-users] The new ticket lifecycle state engine... What is it?
On Thu 18.Nov'10 at 10:58:26 -0500, Josh Narins wrote: I don't think I'll have any problem convincing people to upgrade to RT4.0 when it comes out, since management already seeks to have Date custom fields, but I was wondering what the ticket lifecycle state engine, mentioned here[1], is. Have a look in etc/RT_Config.pm at the %Lifecycles section [1] - http://blog.bestpractical.com/2010/09/ rt-394-first-development-release-leading-to-rt-400.html Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com SeniorBridge ━━━ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
Re: [rt-users] RT Chinese Characters?
Jesse, What do you mean by using fonts without traditional glyphs in them? What we're seeing are square boxes in place of some of the characters. Would that be a symptom of the font issue? Can you please point us to an example of a Traditional Chinese font that *should* work with RT so we can test? Is the test suite available to the public or just Best Practical customers? Thank you!, Brian -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Thursday, November 18, 2010 5:10 PM To: Brian Thompson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Chinese Characters? On Thu, Nov 18, 2010 at 02:48:40PM -0800, Brian Thompson wrote: Hi, We're running RT 3.8.8 and find that some Traditional Chinese characters are not being displayed correctly (Simplified Chinese are okay). Has anyone had this experience and been able to overcome? RT should be working just fine with Traditional Chinese. Heck, I believe there are specific tests for it in our test suite. The most typical failure mode I can think of would be using fonts without traditional glyphs in them -Jesse Thank you, Brian --
Re: [rt-users] RT Chinese Characters?
On Nov 19, 2010, at 12:19 PM, Brian Thompson wrote: What do you mean by using fonts without traditional glyphs in them? What we're seeing are square boxes in place of some of the characters. Would that be a symptom of the font issue? Can you please point us to an example of a That's the normal symptom of a font not having the glyph for the specified character.
Re: [rt-users] RT and mySQL cluster?
On Fri, Nov 19, 2010 at 10:03:53AM -0700, Thierry Thelliez wrote: Hello all, Has anyone some experience running RT on top of MySQL Cluster? Do you have experience with MySQL Cluster with other software. I doubt there is a need for MySQL cluster with RT and I'm sure there will be issue because unless something has changed, all data must fit in servers memory when using MySQL cluster and an RT DB with many tickets is a DB of several GB ;) Feasible? Overkill? Any issues? We think that with our application we will see peaks/burts of tickets submissions. We want to be able to absorb these peaks safely. can you tell us more about yout peaks, I know many big setups that just works fine with one DB. With RT, ticket submissions are often not an issue, but having a lot of queues/groups/privileged users may slow down your RT.
Re: [rt-users] RT and mySQL cluster?
On Fri, Nov 19, 2010 at 10:03:53AM -0700, Thierry Thelliez wrote: Hello all, Has anyone some experience running RT on top of MySQL Cluster? Feasible? Overkill? Any issues? We think that with our application we will see peaks/burts of tickets submissions. We want to be able to absorb these peaks safely. Cheers, Thierry Are you sure the bottle-neck is the database backend. It seems to me that most of the processing is in the webserver front-ends. If that is the case, point a second front-end to the same backend database and you will be able to handle more tickets. It is worth testing, but is your database I/O even close to 100%? Cheers, Ken
Re: [rt-users] Add group membership via CLI
On Fri, Nov 19, 2010 at 08:37:22AM +, tanguy.lag...@bt.com wrote: Dear Community, I currently setup script to create users from CSV file via CLI, and also add the users to and existing group. The first part is working fine with command : /opt/rt3/bin/rt create -t users add Name=$name EmailAddress=$email Password=$pass Privileged=$priv Organization=$orga RealName=\$realname\ But the command to add group member doesn't work : /opt/rt3/bin/rt edit group/mygroup add Members=$name I try the several syntax, but none works: - Members=$email - Members=realname $email - Members=user/id - etc The output says : # members: Unkown field # group updated Can anyone help me, please ? well reading this part of rt code, it doesn't seems you can update groups members with rt cli (only display members) :( I would do this using a custom script ;)
Re: [rt-users] RT Chinese Characters?
Thank you for the confirmation. Follow-up question if you know: How might an organization ensure that users of Chinese Traditional characters always use a font that works with RT? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Vick Khera Sent: Friday, November 19, 2010 9:24 AM To: RT Users Subject: Re: [rt-users] RT Chinese Characters? On Nov 19, 2010, at 12:19 PM, Brian Thompson wrote: What do you mean by using fonts without traditional glyphs in them? What we're seeing are square boxes in place of some of the characters. Would that be a symptom of the font issue? Can you please point us to an example of a That's the normal symptom of a font not having the glyph for the specified character.
Re: [rt-users] RT Chinese Characters?
On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: Thank you for the confirmation. Follow-up question if you know: How might an organization ensure that users of Chinese Traditional characters always use a font that works with RT? That's a platform-dependent question. It might be that you need to install the relevant language support for your platform. I recall this being an issue on some installs of Windows XP.
Re: [rt-users] RT Chinese Characters?
Is there a list of Chinese Traditional fonts that work with RT available so that we can make sure we're using one that works? Thanks!, Brian -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, November 19, 2010 9:47 AM To: Brian Thompson Cc: Vick Khera; RT Users Subject: Re: [rt-users] RT Chinese Characters? On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: Thank you for the confirmation. Follow-up question if you know: How might an organization ensure that users of Chinese Traditional characters always use a font that works with RT? That's a platform-dependent question. It might be that you need to install the relevant language support for your platform. I recall this being an issue on some installs of Windows XP.
Re: [rt-users] ShowConfigTab right shows too many Information
Hi Jesse, I think i explaned it wrong. Not Inside Tickets is the Problem, it is Inside the admin/Users/ Part. They can See all Users without the right adminusers. Sent from my phone, sorry for all typo's. Am 19.11.2010 um 18:06 schrieb Jesse Vincent je...@bestpractical.com: On Fri, Nov 19, 2010 at 08:41:36AM +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: Hi RT Users, today i figured out on a fresh RT 3.8.8 installation, that a group with only ShowConfigTab Right granted globally is able to see all users without having the right AdminUsers. All other Options like Groups/Queues/CF's are not display any information, only the Admin/Users is listing all. Go into the Users tab on a ticket and do a search for users.
Re: [rt-users] ShowConfigTab right shows too many Information
On Fri, Nov 19, 2010 at 07:02:03PM +0100, Torsten Brumm wrote: Hi Jesse, I think i explaned it wrong. Not Inside Tickets is the Problem, it is Inside the admin/Users/ Part. They can See all Users without the right adminusers. No, you explained it right. I was saying that regular staff users can get the same data from regular user search on a ticket.
Re: [rt-users] RT Mobile UI 0.99
I've just pushed 1.00 to CPAN. tell me if it deals right.
On Tue, Nov 16, 2010 at 09:02:18AM +, G.Booth wrote:
Hi Jason
I asked the same thing last week, but updating to version 0.99
from CPAN fixed it for me, the mobile browser is automatically
redirected to the mobile ticket show URL.
It seems to be semi-fixed for me, used to get the error that's been
discussed:
Can't call method id on an undefined value at
/opt/rt3/local/plugins/RT-Extension-MobileUI/html/Callbacks/RT-Extension-MobileUI/Ticket/Display.html/Initial
line 4.
This has now stopped, but I cant get the url to go to the ticket :-[
I am seeing the same problem that John Arends reported though, the
link to switch to the full interface does not work for me. I
tried adding a / after m, but it didn't fix it for me. However,
if I add the full /index.html after the m, then it does work for
me:
RT-Config-Get('WebPath')%/m/index.html?NotMobile=1
~Jason
Got this one too :-[
regards
garry
--
Re: [rt-users] ShowConfigTab right shows too many Information
Ah, understood, so it's a Feature. Was only confused. Thanks Sent from my phone, sorry for all typo's. Am 19.11.2010 um 19:02 schrieb Jesse Vincent je...@bestpractical.com: On Fri, Nov 19, 2010 at 07:02:03PM +0100, Torsten Brumm wrote: Hi Jesse, I think i explaned it wrong. Not Inside Tickets is the Problem, it is Inside the admin/Users/ Part. They can See all Users without the right adminusers. No, you explained it right. I was saying that regular staff users can get the same data from regular user search on a ticket.
Re: [rt-users] RT and mySQL cluster?
Hi Thierry, you should tell us more about your setup, Hardware Sizing and so on. How many (concurrent) users etc. Don't think, that you will solve your problems with a mysql cluster.. Torsten 2010/11/19 Thierry Thelliez thierry.thelliez.t...@gmail.com Hello all, Has anyone some experience running RT on top of MySQL Cluster? Feasible? Overkill? Any issues? We think that with our application we will see peaks/burts of tickets submissions. We want to be able to absorb these peaks safely. Cheers, Thierry -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
Re: [rt-users] Add group membership via CLI
On Fri, Nov 19, 2010 at 06:16:08PM +, tanguy.lag...@bt.com wrote: Thanks for your help Emmanuel. What's the better ? Perl script or mysql script ? Perl script using the RT API, sample untested code, without error checking (get it with ($val, $msg) = method; die $msg unless ( $val ); ): #!/usr/bin/perl -w use strict; use lib /home/rt/rt/lib; use RT; use RT::Interface::CLI qw( CleanEnv ); CleanEnv(); RT::LoadConfig(); RT::Init(); my $User = RT::User-new ( $RT::SystemUser ); $User-Create( Name = NAME, EmailAddress = EMAIL, ... ); my $Group = RT::Group-new ( $RT::SystemUser ); $Group-LoadUserDefinedGroup( GROUPNAME ); $Group-AddMember( $User-PrincipalObj-Id );
Re: [rt-users] RT and mySQL cluster?
Hi Thierry, I successfull experience RT cluster on Mysql cluster All works fine on debian lenny with heartbeat (Linux HA) + DRBD (raid 1 over IP - block synchronization). The /var/lib/mysql is installed on DRBD partition Apache and RT config are setup identically on both cluster node. Regards Tanguy Le 19 nov. 2010 à 19:56, Torsten Brumm torsten.br...@googlemail.commailto:torsten.br...@googlemail.com a écrit : Hi Thierry, you should tell us more about your setup, Hardware Sizing and so on. How many (concurrent) users etc. Don't think, that you will solve your problems with a mysql cluster.. Torsten 2010/11/19 Thierry Thelliez mailto:thierry.thelliez.t...@gmail.comthierry.thelliez.t...@gmail.commailto:thierry.thelliez.t...@gmail.com Hello all, Has anyone some experience running RT on top of MySQL Cluster? Feasible? Overkill? Any issues? We think that with our application we will see peaks/burts of tickets submissions. We want to be able to absorb these peaks safely. Cheers, Thierry -- MFG Torsten Brumm http://www.brumm.mehttp://www.brumm.me http://www.elektrofeld.dehttp://www.elektrofeld.de
Re: [rt-users] RT and mySQL cluster?
Thanks all for the quick answers. In terms of sizing, we could have several thousands (max = 10,000; more realistically 3,000) tickets submissions within a day. They will not be nicely spread during the day. Some hours might be a lot busier than others. Each ticket will have at least one attachment (about 1 to 3 mb each). I am just starting to learn about MySQL Cluster, trying to find an architecture that could be robust enough to minimize data loss in case of failure. In other words, we do not want to lose hours of submitted tickets if something bad happens. Likewise, we want to provide continuity of operations even if a server goes down. From what I read in this forum, RT should be fine with the volume assuming a decent server. My concern is more about robustness. Thanks for your comments and suggestions. Thierry
Re: [rt-users] RT and mySQL cluster?
And to respond to Emmanuel's question about queues/group/privileged users, this is a simple setup... 2 queues, 5 groups, and a dozen privileged users and few hundred unprivileged ones. So I understand that this is ok? Thierry Thelliez
Re: [rt-users] RT and mySQL cluster?
You can always just use MySQL replication to keep a hot backup of the DB on another server/site. This is what we do, and it works out pretty well. Failover isn't automated in any fashion, but in theory would just be a config change to point to the new DB server. -Eric -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thierry Thelliez Sent: Friday, November 19, 2010 4:16 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT and mySQL cluster? Thanks all for the quick answers. In terms of sizing, we could have several thousands (max = 10,000; more realistically 3,000) tickets submissions within a day. They will not be nicely spread during the day. Some hours might be a lot busier than others. Each ticket will have at least one attachment (about 1 to 3 mb each). I am just starting to learn about MySQL Cluster, trying to find an architecture that could be robust enough to minimize data loss in case of failure. In other words, we do not want to lose hours of submitted tickets if something bad happens. Likewise, we want to provide continuity of operations even if a server goes down. From what I read in this forum, RT should be fine with the volume assuming a decent server. My concern is more about robustness. Thanks for your comments and suggestions. Thierry
[rt-users] Extension cloneticket-withdata install on 3.8.8
I am having problems with the install of the Extension cloneticket-withdata (using 892fcbe source ), on RT 3.8.8 When I run: perl Makefile.PL I receive the error: Can't locate inc/Module/Install.pm in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at Makefile.PL line 1. My perl includes: perl -V Summary of my perl5 (revision 5 version 8 subversion 8) configuration: Platform: osname=linux, osvers=2.6.18-128.1.10.el5, archname=x86_64-linux-thread-multi uname='linux ls20-bc2-13.build.redhat.com 2.6.18-128.1.10.el5 #1 smp wed apr 29 13:53:08 edt 2009 x86_64 x86_64 x86_64 gnulinux ' .. Built under linux Compiled at Jul 2 2009 05:49:38 @INC: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 . Any suggestions on how to fix it?? From what I read, cloneticket-withdata is the updated/improved version of the old Extension-ForkTicket. Thanks
Re: [rt-users] RT Mobile UI 0.99
This solves the problem I was having with the non-mobile browser link.
On 11/19/10 12:13 PM, Jesse Vincent wrote:
I've just pushed 1.00 to CPAN. tell me if it deals right.
On Tue, Nov 16, 2010 at 09:02:18AM +, G.Booth wrote:
Hi Jason
I asked the same thing last week, but updating to version 0.99
from CPAN fixed it for me, the mobile browser is automatically
redirected to the mobile ticket show URL.
It seems to be semi-fixed for me, used to get the error that's been
discussed:
Can't call method id on an undefined value at
/opt/rt3/local/plugins/RT-Extension-MobileUI/html/Callbacks/RT-Extension-MobileUI/Ticket/Display.html/Initial
line 4.
This has now stopped, but I cant get the url to go to the ticket :-[
I am seeing the same problem that John Arends reported though, the
link to switch to the full interface does not work for me. I
tried adding a / after m, but it didn't fix it for me. However,
if I add the full /index.html after the m, then it does work for
me:
RT-Config-Get('WebPath')%/m/index.html?NotMobile=1
~Jason
Got this one too :-[
regards
garry
--
John Arends
jare...@illinois.edu
Network Analyst
College of ACES ITCS
University of Illinois at Urbana-Champaign
Re: [rt-users] RT Mobile UI 0.99
On 11/19/2010 04:54 PM, John Arends wrote:
This solves the problem I was having with the non-mobile browser link.
Works for me too, thanks Jesse.
~Jason
On 11/19/10 12:13 PM, Jesse Vincent wrote:
I've just pushed 1.00 to CPAN. tell me if it deals right.
On Tue, Nov 16, 2010 at 09:02:18AM +, G.Booth wrote:
Hi Jason
I asked the same thing last week, but updating to version 0.99
from CPAN fixed it for me, the mobile browser is automatically
redirected to the mobile ticket show URL.
It seems to be semi-fixed for me, used to get the error that's been
discussed:
Can't call method id on an undefined value at
/opt/rt3/local/plugins/RT-Extension-MobileUI/html/Callbacks/RT-Extension-MobileUI/Ticket/Display.html/Initial
line 4.
This has now stopped, but I cant get the url to go to the ticket :-[
I am seeing the same problem that John Arends reported though, the
link to switch to the full interface does not work for me. I
tried adding a / after m, but it didn't fix it for me. However,
if I add the full /index.html after the m, then it does work for
me:
RT-Config-Get('WebPath')%/m/index.html?NotMobile=1
~Jason
Got this one too :-[
regards
garry
smime.p7s
Description: S/MIME Cryptographic Signature
Re: [rt-users] RT and mySQL cluster?
On Fri, Nov 19, 2010 at 07:14:36PM +, tanguy.lag...@bt.com wrote: Hi Thierry, I successfull experience RT cluster on Mysql cluster All works fine on debian lenny with heartbeat (Linux HA) + DRBD (raid 1 over IP - block synchronization). The /var/lib/mysql is installed on DRBD partition Apache and RT config are setup identically on both cluster node. speaking of DB, you're not using the cluster mode of MySQL, you have just a failover between those two servers which is IMHO a good setup for failover ;)
Re: [rt-users] RT and mySQL cluster?
On Fri, Nov 19, 2010 at 02:15:40PM -0700, Thierry Thelliez wrote: Thanks all for the quick answers. In terms of sizing, we could have several thousands (max = 10,000; more realistically 3,000) tickets submissions within a day. They will not be nicely spread during the day. Some hours might be a lot busier than others. Each ticket will have at least one attachment (about 1 to 3 mb each). you have to do benchmark, but here cluster mode of MySQL will not help at all (to my knowledge it may decrease performances). here I will go with good hardware (RAID 10) and one DB. I am just starting to learn about MySQL Cluster, trying to find an architecture that could be robust enough to minimize data loss in case of failure. In other words, we do not want to lose hours of submitted tickets if something bad happens. Likewise, we want to provide continuity of operations even if a server goes down. using RT on a failover architecture is pretty easy and a good idea. You just have to setup either a master/slave MySQL configuration, or drbd, or a hot backup MySQL.
Re: [rt-users] RT and mySQL cluster?
On Fri, Nov 19, 2010 at 02:27:01PM -0700, Thierry Thelliez wrote: And to respond to Emmanuel's question about queues/group/privileged users, this is a simple setup... 2 queues, 5 groups, and a dozen privileged users and few hundred unprivileged ones. So I understand that this is ok? yes ;)
Re: [rt-users] RT and mySQL cluster?
Sounds like a Overkill for your setup. Think MySQL Master/Slave is what you are looking for like Emmanuel Said. Torsten Sent from my phone, sorry for all typo's. Am 19.11.2010 um 22:27 schrieb Thierry Thelliez thierry.thelliez.t...@gmail.com: And to respond to Emmanuel's question about queues/group/privileged users, this is a simple setup... 2 queues, 5 groups, and a dozen privileged users and few hundred unprivileged ones. So I understand that this is ok? Thierry Thelliez
