[rt-users] RT ticket ID field extraction
Hello all, I would like to implement a scrip that will scan any incoming email for an existing ticket ID and add this emails to the matching ticket history. I found some helpful tips for custom fields extraction but nothings about default fields, like the ticket id. Many thanks, Laurent -- Laurent Mathieu - Email me: laurent.mathieu...@gmail.com - Skype me: callto://laurent.mathieu.fr
Re: [rt-users] RT ticket ID field extraction
I would like to implement a scrip that will scan any incoming email for an existing ticket ID and add this emails to the matching ticket history. I found some helpful tips for custom fields extraction but nothings about default fields, like the ticket id. Are you trying to do something in addition to RT's built-in subject matching for ticket id? -kevin pgprZce5tGPMO.pgp Description: PGP signature
Re: [rt-users] Can't locate Apache/Session/Postgres.pm in @INC
Fresh install of RT 3.8.8 with mod_perl2 and Postgres 9 on CentOS 5.5. Browsing to site gives: Can't locate Apache/Session/Postgres.pm in @INC (@INC contains: /usr/local/rt3/bin/../local/lib /usr/local/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at (eval 3351) line 3. I verified that Apache/Session/Postgres.pm is in /usr/lib/perl5/site_perl/5.8.8 and is readable by all. How did you check that, with ls -l or by su'ing to the web user and seeing if you can read it? -kevin Great question, that was the problem: the Apache directory under site_perl/5.8.8 was root readable only. Thanks alot for your help Kevin, I'm up and running now. Lee
[rt-users] File::Temp
I just upgraded the Red Hat system that RT 3.8.8 is running on. Upon reboot, RT would not stop and was complaining that my File::Temp was at 0.16 and needed to be at 0.18. So I upgraded to 0.22 and now RT will still not start. The error message in the httpd log is: Unknown error\nCompilation failed in require at (eval 2) line 1.\n I have loaded 0.18 and things are still down. Any ideas or any more information needed? Thanks, Kurt Engle
[rt-users] Troubleshooting RT::Authen::ExternalAuth
I've installed and configured RT::Authen::ExternalAuth for LDAP support but it does not appear to be querying our LDAP server. I tried setting LogToSyslog to 'debug' in RT_SiteConfig.pm but I'm not seeing anything related to ExternalAuth in the log. Any ideas on how to start troubleshooting? Thanks- Lee
Re: [rt-users] File::Temp
More than likely, the upgrade broke the Scalar::Util perl module. From a CPAN prompt, do: force install Scalar::Util This should reinstall the Scalar::Util perl module over what the Redhat upgrade just installed... -- James Moseley On Tue, Dec 28, 2010 at 6:34 PM, Kurt Engle en...@4j.lane.edu wrote: I just upgraded the Red Hat system that RT 3.8.8 is running on. Upon reboot, RT would not stop and was complaining that my File::Temp was at 0.16 and needed to be at 0.18. So I upgraded to 0.22 and now RT will still not start. The error message in the httpd log is: Unknown error\nCompilation failed in require at (eval 2) line 1.\n I have loaded 0.18 and things are still down. Any ideas or any more information needed? Thanks, Kurt Engle
Re: [rt-users] HTML enabled templates / problem with attachments!
Date: Mon, 27 Dec 2010 13:14:34 -0500 From: Thomas Sibley t...@bestpractical.com On 24 Dec 2010 06:34, Payam Poursaied wrote: When my users send HTML enable emails without any attachments, it works fine (i.e. the AdminCCs get the copy of incoming correspond in HTML enabled form). But if the correspond has any attachments, RT puts PRE /PRE around $Transaction-Content() and puts only texts in the middle. What version of RT are you running? You may need to use $Transaction-Content(Type = 'text/html') to force it to find the HTML part of the mail. Content type preference intuition is improved in development versions of RT. Thomas Dear Thomas Thank you for your response. I am using 3.8.8. I tried what you recommended, but there wasn't any success. smime.p7s Description: S/MIME cryptographic signature
