Re: [rt-users] Why is RT looking for GraphViz.pm?
humm I wans't aware of that option. It worked! Thanks! On Tue, Sep 6, 2011 at 4:27 PM, Kevin Falcone wrote: > On Tue, Sep 06, 2011 at 04:13:19PM -0300, Aline Guedes wrote: > >I haven't enabled GraphViz when installing RT 4.0.2, but I still get > the following error > >message in rt.log: > > Those are debug messages, you may want to tune your loglevel. > > Set( $DisableGraphViz, 1 ); > > to explicitly tell RT to turn it off > > >You've enabled GraphViz, but we couldn't load the module: Can't locate > GraphViz.pm in @INC > >(@INC contains: /opt/rt4/sbin/../local/lib > /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib > >/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib > >/opt/rt4/local/plugins/RT-Extension-MergeUsers/lib > /opt/rt4/sbin/../lib > >/opt/rt4/libperl/lib/perl5/i686-linux-gnu-thread-multi > >/opt/rt4/libperl/lib/perl5/ppc64-linux-thread-multi > /opt/rt4/libperl/lib/perl5 > >/usr/local/lib64/perl5 /usr/local/share/perl5 > /usr/lib64/perl5/vendor_perl > >/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at > >/opt/rt4/sbin/../lib/RT/Config.pm line 542. > (/opt/rt4/sbin/../lib/RT/Config.pm:543) > > > >Follows the command line used to configure RT: > >./configure --with-db-rt-pass=xxx --with-web-user=apache > --with-web-group=apache > >--enable-gd > > > >Do I need GraphViz.pm anyway? > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Why is RT looking for GraphViz.pm?
On Tue, Sep 06, 2011 at 04:13:19PM -0300, Aline Guedes wrote: >I haven't enabled GraphViz when installing RT 4.0.2, but I still get the > following error >message in rt.log: Those are debug messages, you may want to tune your loglevel. Set( $DisableGraphViz, 1 ); to explicitly tell RT to turn it off >You've enabled GraphViz, but we couldn't load the module: Can't locate > GraphViz.pm in @INC >(@INC contains: /opt/rt4/sbin/../local/lib > /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib >/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib >/opt/rt4/local/plugins/RT-Extension-MergeUsers/lib /opt/rt4/sbin/../lib >/opt/rt4/libperl/lib/perl5/i686-linux-gnu-thread-multi >/opt/rt4/libperl/lib/perl5/ppc64-linux-thread-multi > /opt/rt4/libperl/lib/perl5 >/usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl >/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at >/opt/rt4/sbin/../lib/RT/Config.pm line 542. > (/opt/rt4/sbin/../lib/RT/Config.pm:543) > >Follows the command line used to configure RT: >./configure --with-db-rt-pass=xxx --with-web-user=apache > --with-web-group=apache >--enable-gd > >Do I need GraphViz.pm anyway? pgp5QMJ6XSf8l.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Why is RT looking for GraphViz.pm?
Hi, I haven't enabled GraphViz when installing RT 4.0.2, but I still get the following error message in rt.log: You've enabled GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/local/plugins/RT-Extension-MergeUsers/lib /opt/rt4/sbin/../lib /opt/rt4/libperl/lib/perl5/i686-linux-gnu-thread-multi /opt/rt4/libperl/lib/perl5/ppc64-linux-thread-multi /opt/rt4/libperl/lib/perl5 /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/rt4/sbin/../lib/RT/Config.pm line 542. (/opt/rt4/sbin/../lib/RT/Config.pm:543) Follows the command line used to configure RT: ./configure --with-db-rt-pass=xxx --with-web-user=apache --with-web-group=apache --enable-gd Do I need GraphViz.pm anyway? Best regards, Aline RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] External Auth overrides user preferences
Hello Kevin, It looks like RT-Extension-MergeUsers can do the trick for me! Thanks a lot for the tip! Best regards, Aline On Tue, Sep 6, 2011 at 11:29 AM, Kevin Falcone wrote: > On Sun, Sep 04, 2011 at 10:23:52PM -0300, Aline Guedes wrote: > > Hello, > > > > Is there a way to make ExternalAuth set a default email address to new > users > > but not override existing users' preferences? I noticed that every time I > > log in as my existing user, it changes my email to what is defined in the > > LDAP server - I would like to make RT send mail to an account that is not > > defined in the LDAP server. > > I assume you're using RT-Authen-ExternalAuth. It syncs your data > against LDAP on any login or create. > > RT-Extension-LDAPImport has a "don't override RT from LDAP" flag, so > you could create/import your users from that if you want and just use > RT-Authen-ExternalAuth for the auth side of things. > > > Also, is there a way to make RT recognize my RT account by both Name and > > EmailAddress? I have recently migrated from rt 3.4.4 and rt 4.0.2 and in > the > > old version, I had one account with the name "aline...@domain.com" and > email > > address "aline...@anotherdomain.com". When I opened a ticket or replied > a > > ticket using my alinegds@anotherdomain account, it would still recognize > my > > RT user account (aline...@domain.com) and would not create a new one. > This > > was actually very good because I wouldn't need several different entries > in > > the database for the same user (and it would also allow me to view all > > tickets I opened using both email accounts from the same RT acct). Note > that > > Sounds like you want RT-Extension-MergeUsers > > > I wasn't using the External Auth plugin in rt 3.4.4 (I used a custom > script > > The plugin didn't exist for 3.4 and doesn't support 3.4 > > > base on LDAPOverlay - http://requesttracker.wikia.com/wiki/LdapOverlay). > > Summing up, I would like to be able to have an RT account based on my > LDAP > > user, but have the ability to use another email account to reply > to/create > > tickets (the email account defined at my preferences page). > > unfortunately, that overlay is badly out of date with any modern > version of RT. > > -kevin > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] RT FastCGI configuration Issues
Thanks Ruslan. I figured it was a user error. It was permissions.
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Tuesday, September 06, 2011 11:27 AM
To: Paul Fincher
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT FastCGI configuration Issues
Hi,
So in CLI you don't have errors. Then I suspect permissions and/or environment
variables. I see you do things as root in CLI. Try apache's user.
On Tue, Sep 6, 2011 at 7:14 PM, Paul Fincher wrote:
> Hi Ruslan,
>
> I have attached the output from calling mason_handler.fcgi directly. I do
> get a web page from the handler. What does this tell me? Also there was a
> question about distro and SELinux mode:
>
> [root@flsupport selinux]# uname -a
> Linux flsupport.ghs.com 2.6.18-194.32.1.el5 #1 SMP Wed Jan 5 17:53:09
> EST 2011 i686 i686 i386 GNU/Linux [root@flsupport selinux]# sestatus
> -v SELinux status: disabled
>
> I have also attached my http configuration in hopes it might help.
>
> Thanks for the help,
> Paul
>
> -Original Message-
> From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On
> Behalf Of Ruslan Zakirov
> Sent: Saturday, September 03, 2011 3:27 PM
> To: Paul Fincher
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] RT FastCGI configuration Issues
>
> Hi,
>
> What happens when you run `perl /opt/rt3/bin/mason_handler.fcgi` from command
> line?
> Without any options it prints html of the login page right into console.
>
> On Sat, Sep 3, 2011 at 1:29 AM, Paul Fincher wrote:
>> Hi,
>>
>>
>>
>> I am trying to use the FastCGI web handler with RT 3.8.10 and am
>> having issues. It appears that rt is unable to login to the database
>> when using
>> FastCGI:
>>
>> [Fri Sep 02 16:57:35 2011] [notice] Apache/2.2.17 (Unix)
>> mod_ssl/2.2.17
>> OpenSSL/0.9.8e-fips-rhel5 mod_fcgid/2.3.6 mod_perl/2.0.5 Perl/v5.8.8
>> configured -- resuming normal operations
>>
>> DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access
>> denied for user 'rt_user'@'localhost' (using password: YES) at
>> /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
>>
>> Connect Failed Access denied for user 'rt_user'@'localhost' (using password:
>> YES) at /opt/rt3/bin/../lib/RT.pm line 206
>>
>> Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 54.
>>
>> [Fri Sep 02 16:57:37 2011] [warn] [client myhost] (104)Connection
>> reset by
>> peer: mod_fcgid: error reading data from FastCGI server
>>
>>
>>
>> When logging into the database manually with rt_user I have no issues:
>>
>>> /usr/local/mysql/bin/mysql -u rt_user -h localhost -p
>>
>> Enter password:
>>
>> Welcome to the MySQL monitor. Commands end with ; or \g.
>>
>> Your MySQL connection id is 173
>>
>> Server version: 5.5.10-log Source distribution
>>
>>
>>
>> Copyright (c) 2000, 2010, Oracle and/or its affiliates. All rights reserved.
>>
>>
>>
>> Oracle is a registered trademark of Oracle Corporation and/or its
>>
>> affiliates. Other names may be trademarks of their respective
>>
>> owners.
>>
>>
>>
>> Type 'help;' or '\h' for help. Type '\c' to clear the current input
>> statement.
>>
>>
>>
>> mysql>
>>
>>
>>
>> Also when I switch to use the perl handler things work fine:
>>
>> [Fri Sep 2 21:11:29 2011] [info]: Successful login for pfincher from
>> myhost
>> (/opt/rt3/bin/../lib/RT/Interface/Web.pm:593)
>>
>>
>>
>> I am using apache v2.2.17 and mod_fcgid v2.3.6. Is there
>> something stupid I am missing?
>>
>>
>>
>> Thanks,
>>
>> Paul
>>
>>
>> RT Training Sessions
>> (http://bestpractical.com/services/training.html)
>> * Chicago, IL, USA — September 26 & 27, 2011
>> * San Francisco, CA, USA — October 18 & 19, 2011
>> * Washington DC, USA — October 31 & November 1, 2011
>> * Melbourne VIC, Australia — November 28 & 29, 2011
>> * Barcelona, Spain — November 28 & 29, 2011
>>
>
>
>
> --
> Best regards, Ruslan.
>
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] RT FastCGI configuration Issues
Hi,
So in CLI you don't have errors. Then I suspect permissions and/or
environment variables. I see you do things as root in CLI. Try
apache's user.
On Tue, Sep 6, 2011 at 7:14 PM, Paul Fincher wrote:
> Hi Ruslan,
>
> I have attached the output from calling mason_handler.fcgi directly. I do
> get a web page from the handler. What does this tell me? Also there was a
> question about distro and SELinux mode:
>
> [root@flsupport selinux]# uname -a
> Linux flsupport.ghs.com 2.6.18-194.32.1.el5 #1 SMP Wed Jan 5 17:53:09 EST
> 2011 i686 i686 i386 GNU/Linux
> [root@flsupport selinux]# sestatus -v
> SELinux status: disabled
>
> I have also attached my http configuration in hopes it might help.
>
> Thanks for the help,
> Paul
>
> -Original Message-
> From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
> Ruslan Zakirov
> Sent: Saturday, September 03, 2011 3:27 PM
> To: Paul Fincher
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] RT FastCGI configuration Issues
>
> Hi,
>
> What happens when you run `perl /opt/rt3/bin/mason_handler.fcgi` from command
> line?
> Without any options it prints html of the login page right into console.
>
> On Sat, Sep 3, 2011 at 1:29 AM, Paul Fincher wrote:
>> Hi,
>>
>>
>>
>> I am trying to use the FastCGI web handler with RT 3.8.10 and am
>> having issues. It appears that rt is unable to login to the database
>> when using
>> FastCGI:
>>
>> [Fri Sep 02 16:57:35 2011] [notice] Apache/2.2.17 (Unix)
>> mod_ssl/2.2.17
>> OpenSSL/0.9.8e-fips-rhel5 mod_fcgid/2.3.6 mod_perl/2.0.5 Perl/v5.8.8
>> configured -- resuming normal operations
>>
>> DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access
>> denied for user 'rt_user'@'localhost' (using password: YES) at
>> /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
>>
>> Connect Failed Access denied for user 'rt_user'@'localhost' (using password:
>> YES) at /opt/rt3/bin/../lib/RT.pm line 206
>>
>> Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 54.
>>
>> [Fri Sep 02 16:57:37 2011] [warn] [client myhost] (104)Connection
>> reset by
>> peer: mod_fcgid: error reading data from FastCGI server
>>
>>
>>
>> When logging into the database manually with rt_user I have no issues:
>>
>>> /usr/local/mysql/bin/mysql -u rt_user -h localhost -p
>>
>> Enter password:
>>
>> Welcome to the MySQL monitor. Commands end with ; or \g.
>>
>> Your MySQL connection id is 173
>>
>> Server version: 5.5.10-log Source distribution
>>
>>
>>
>> Copyright (c) 2000, 2010, Oracle and/or its affiliates. All rights reserved.
>>
>>
>>
>> Oracle is a registered trademark of Oracle Corporation and/or its
>>
>> affiliates. Other names may be trademarks of their respective
>>
>> owners.
>>
>>
>>
>> Type 'help;' or '\h' for help. Type '\c' to clear the current input
>> statement.
>>
>>
>>
>> mysql>
>>
>>
>>
>> Also when I switch to use the perl handler things work fine:
>>
>> [Fri Sep 2 21:11:29 2011] [info]: Successful login for pfincher from
>> myhost
>> (/opt/rt3/bin/../lib/RT/Interface/Web.pm:593)
>>
>>
>>
>> I am using apache v2.2.17 and mod_fcgid v2.3.6. Is there something
>> stupid I am missing?
>>
>>
>>
>> Thanks,
>>
>> Paul
>>
>>
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Chicago, IL, USA — September 26 & 27, 2011
>> * San Francisco, CA, USA — October 18 & 19, 2011
>> * Washington DC, USA — October 31 & November 1, 2011
>> * Melbourne VIC, Australia — November 28 & 29, 2011
>> * Barcelona, Spain — November 28 & 29, 2011
>>
>
>
>
> --
> Best regards, Ruslan.
>
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] RT FastCGI configuration Issues
Hi
I just noticed in my http_config.txt, the fastCGI config from httpd.conf
didn't paste right. The config looks like:
LoadModule fcgid_module modules/mod_fcgid.so
FcgidIPCDir /tmp
# FcgidServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
# FcgidServer /opt/rt3/bin/mason_handler.fcgi
Thanks,
Paul
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Paul Fincher
Sent: Tuesday, September 06, 2011 11:15 AM
To: ruslan.zaki...@gmail.com; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT FastCGI configuration Issues
Hi Ruslan,
I have attached the output from calling mason_handler.fcgi directly. I do
get a web page from the handler. What does this tell me? Also there was a
question about distro and SELinux mode:
[root@flsupport selinux]# uname -a
Linux flsupport.ghs.com 2.6.18-194.32.1.el5 #1 SMP Wed Jan 5 17:53:09 EST 2011
i686 i686 i386 GNU/Linux [root@flsupport selinux]# sestatus -v
SELinux status: disabled
I have also attached my http configuration in hopes it might help.
Thanks for the help,
Paul
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Saturday, September 03, 2011 3:27 PM
To: Paul Fincher
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT FastCGI configuration Issues
Hi,
What happens when you run `perl /opt/rt3/bin/mason_handler.fcgi` from command
line?
Without any options it prints html of the login page right into console.
On Sat, Sep 3, 2011 at 1:29 AM, Paul Fincher wrote:
> Hi,
>
>
>
> I am trying to use the FastCGI web handler with RT 3.8.10 and am
> having issues. It appears that rt is unable to login to the database
> when using
> FastCGI:
>
> [Fri Sep 02 16:57:35 2011] [notice] Apache/2.2.17 (Unix)
> mod_ssl/2.2.17
> OpenSSL/0.9.8e-fips-rhel5 mod_fcgid/2.3.6 mod_perl/2.0.5 Perl/v5.8.8
> configured -- resuming normal operations
>
> DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access
> denied for user 'rt_user'@'localhost' (using password: YES) at
> /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
>
> Connect Failed Access denied for user 'rt_user'@'localhost' (using password:
> YES) at /opt/rt3/bin/../lib/RT.pm line 206
>
> Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 54.
>
> [Fri Sep 02 16:57:37 2011] [warn] [client myhost] (104)Connection
> reset by
> peer: mod_fcgid: error reading data from FastCGI server
>
>
>
> When logging into the database manually with rt_user I have no issues:
>
>> /usr/local/mysql/bin/mysql -u rt_user -h localhost -p
>
> Enter password:
>
> Welcome to the MySQL monitor. Commands end with ; or \g.
>
> Your MySQL connection id is 173
>
> Server version: 5.5.10-log Source distribution
>
>
>
> Copyright (c) 2000, 2010, Oracle and/or its affiliates. All rights reserved.
>
>
>
> Oracle is a registered trademark of Oracle Corporation and/or its
>
> affiliates. Other names may be trademarks of their respective
>
> owners.
>
>
>
> Type 'help;' or '\h' for help. Type '\c' to clear the current input
> statement.
>
>
>
> mysql>
>
>
>
> Also when I switch to use the perl handler things work fine:
>
> [Fri Sep 2 21:11:29 2011] [info]: Successful login for pfincher from
> myhost
> (/opt/rt3/bin/../lib/RT/Interface/Web.pm:593)
>
>
>
> I am using apache v2.2.17 and mod_fcgid v2.3.6. Is there something
> stupid I am missing?
>
>
>
> Thanks,
>
> Paul
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Chicago, IL, USA — September 26 & 27, 2011
> * San Francisco, CA, USA — October 18 & 19, 2011
> * Washington DC, USA — October 31 & November 1, 2011
> * Melbourne VIC, Australia — November 28 & 29, 2011
> * Barcelona, Spain — November 28 & 29, 2011
>
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] External Auth overrides user preferences
On Sun, Sep 04, 2011 at 10:23:52PM -0300, Aline Guedes wrote: > Hello, > > Is there a way to make ExternalAuth set a default email address to new users > but not override existing users' preferences? I noticed that every time I > log in as my existing user, it changes my email to what is defined in the > LDAP server - I would like to make RT send mail to an account that is not > defined in the LDAP server. I assume you're using RT-Authen-ExternalAuth. It syncs your data against LDAP on any login or create. RT-Extension-LDAPImport has a "don't override RT from LDAP" flag, so you could create/import your users from that if you want and just use RT-Authen-ExternalAuth for the auth side of things. > Also, is there a way to make RT recognize my RT account by both Name and > EmailAddress? I have recently migrated from rt 3.4.4 and rt 4.0.2 and in the > old version, I had one account with the name "aline...@domain.com" and email > address "aline...@anotherdomain.com". When I opened a ticket or replied a > ticket using my alinegds@anotherdomain account, it would still recognize my > RT user account (aline...@domain.com) and would not create a new one. This > was actually very good because I wouldn't need several different entries in > the database for the same user (and it would also allow me to view all > tickets I opened using both email accounts from the same RT acct). Note that Sounds like you want RT-Extension-MergeUsers > I wasn't using the External Auth plugin in rt 3.4.4 (I used a custom script The plugin didn't exist for 3.4 and doesn't support 3.4 > base on LDAPOverlay - http://requesttracker.wikia.com/wiki/LdapOverlay). > Summing up, I would like to be able to have an RT account based on my LDAP > user, but have the ability to use another email account to reply to/create > tickets (the email account defined at my preferences page). unfortunately, that overlay is badly out of date with any modern version of RT. -kevin pgpx6bXu3PUGo.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Quick Ticket Creation
John,
You need to edit Elements/QuickCreate and change
<%$session{'CurrentUser'}->Name %>
<%loc('Nobody')%>
TO
<%loc('Nobody')%>
<%
$session{'CurrentUser'}->Name %>
Roy
>
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-Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of john s.
> Sent: 06 September 2011 13:22
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] Quick Ticket Creation
>
>
> Hello everybody
>
> Is it possible to set the owner to nobody by default , if you use the
>
> Option to create a Quick ticket ?
>
>
> best regards
>
> john s.
> --
> View this message in context: http://old.nabble.com/Quick-Ticket-Creation-
> tp32407339p32407339.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Chicago, IL, USA September 26 & 27, 2011
> * San Francisco, CA, USA October 18 & 19, 2011
> * Washington DC, USA October 31 & November 1, 2011
> * Melbourne VIC, Australia November 28 & 29, 2011
> * Barcelona, Spain November 28 & 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Spell checking Solutions for RT
On 09/05/2011 04:15 AM, john s. wrote: > We need for our RT-Installation an very effective and handy spell checker. > > Has anyone gain some experience with such tools and could give me an advice > ? Most people rely on their browser to do spellchecking in textareas and form inputs. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Quick Ticket Creation
Hello everybody Is it possible to set the owner to nobody by default , if you use the Option to create a Quick ticket ? best regards john s. -- View this message in context: http://old.nabble.com/Quick-Ticket-Creation-tp32407339p32407339.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] iCAL error on screen
Which code or module or code is repsonsible for generating the ical file? best regards john s. -- View this message in context: http://old.nabble.com/iCAL-error-on-screen-tp31405431p32405996.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
