[rt-users] Rights problem in RT
We have noticed that some pages in our RT-3.8.8 installation have
started to load slowly. It turns out that on pages which presents a menu
for Ticket Owner, the menu has become much larger than it used to be. It
is now populated with thousands of entries! Almost equal to the total
number of users (privileged and unprivileged) in our database. We only
have around 100 privileged users. The page for building a New Search from
scratch has this problem.
Looking at the code I see that RT tries to identify users which have the
'OwnTicket' right, and displays these in the menu:
my $Users = RT::Users-new( $session{CurrentUser} );
$Users-WhoHaveRight(
Right = 'OwnTicket',
Object = $object,
IncludeSystemRights = 1,
IncludeSuperusers = $isSU
);
This call returns many more users than expected.
The 'OwnTicket' right had not been granted explicitly to any user or
group, I tried to to assign this right explicitly, but that did not fix
the problem. The System group 'Everyone' only has the rights
CommentOnTicket, CreateTicket, ReplyToTicket.
Any hints on how to resolve this problem?
- Vegard V -
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] can't unmark an bookmarked ticket
Rt-Version: 3.8.9 Ubuntu 10.04 Does no one have the same Problem like me??? best regrads john s. -- View this message in context: http://old.nabble.com/can%27t-unmark-an-bookmarked-ticket-tp32355172p32421361.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] ICAL-Error Message
RT-Version: 3.8.9 Ubuntu 10.04 LTS Perl: 5.10.1 Hello Everybody I tried to make an ICal entry from my Search query in RT there comes the following text: BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RTSBA// VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due dates for RT tickets: Queue = 'EDV' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled') X-WR-CALNAME;VALUE=TEXT:RT due dates END:VCALENDAR What ive done to exclude some errors based on it . Mime Types: 1. winxp client: set the filetype on ical 2. apache: make a directory directive to the ical direcrtory with mime type text/calendar 3. linux server: set the mime type in the global OS Environment. So i think there is an RT problem best regards john s. -- View this message in context: http://old.nabble.com/ICAL-Error-Message-tp32421407p32421407.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Rights problem in RT
May be you granted this right to requestors role in some queue. Select
directly from ACL table to list all AC entries with that right.
Regards, Ruslan. From phone.
08.09.2011 10:30 пользователь Vegard Vesterheim
vegard.vesterh...@uninett.no написал:
We have noticed that some pages in our RT-3.8.8 installation have
started to load slowly. It turns out that on pages which presents a menu
for Ticket Owner, the menu has become much larger than it used to be. It
is now populated with thousands of entries! Almost equal to the total
number of users (privileged and unprivileged) in our database. We only
have around 100 privileged users. The page for building a New Search from
scratch has this problem.
Looking at the code I see that RT tries to identify users which have the
'OwnTicket' right, and displays these in the menu:
my $Users = RT::Users-new( $session{CurrentUser} );
$Users-WhoHaveRight(
Right = 'OwnTicket',
Object = $object,
IncludeSystemRights = 1,
IncludeSuperusers = $isSU
);
This call returns many more users than expected.
The 'OwnTicket' right had not been granted explicitly to any user or
group, I tried to to assign this right explicitly, but that did not fix
the problem. The System group 'Everyone' only has the rights
CommentOnTicket, CreateTicket, ReplyToTicket.
Any hints on how to resolve this problem?
- Vegard V -
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Perl dependencies trouble on Fedora 15
Hi, If you have multiple perl binaries then make sure you set PERL env when you run RT's configure script. Run perl -V to see list of dirs (@INC) where perl search for modules. If CPAN command claims that it's installed then either dir it's installed into is not readable or it's installed for one perl binary when server uses other. On Thu, Sep 8, 2011 at 6:48 AM, Jesse B. Crawford jean...@nmt.edu wrote: I'm trying to set up RT on a machine running Fedora 15 (as a test installation, the final may be on either F15 or RHEL). I've run make fixdeps, and it installed a lot of modules, but when I set up Apache and tried to log in, I got a 500 error. I found that many of the modules files installed by CPAN were non-readable by the webserver (permissions 600), so I corrected that. Now I still get a 500 error, because it could not find the file Params/Validate.pm. CPAN instists that Params::Validate.pm is installed, but find does not locate the file anywhere outside of .cpan. I'm not sure if I'm using CPAN wrong or what else is up, but I'm not able to find any information on this problem. I'd appreciate any tips on how to correctly install these dependencies. Jesse B. Crawford (jeanluc) Systems Programmer New Mexico Tech Computer Center jean...@nmt.edu RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Can't load RT_SiteConfig.pm
Hi,
You have syntax error in the file. Without content it's hard to tell how to fix.
On Thu, Sep 8, 2011 at 1:05 AM, Raymond Norton ad...@lctn.org wrote:
I'm using the following howto:
http://requesttracker.wikia.com/wiki/HowToInstallRequestTracker3.8OnUbuntu11.04
When I attempt to create the database, I get the error below. I found
another conversation on the issue that indicated it was a permission issue.
The file is owned by root and www-data. I set the permissions to 755, but
still get the error
/usr/sbin/rt-setup-database-3.8 --action init --dba rtuser
--prompt-for-dba-password
Couldn't load RT config file RT_SiteConfig.pm:
syntax error at /etc/request-tracker3.8/RT_SiteConfig.pm line 44, near {}
Compilation failed in require at
/usr/share/request-tracker3.8/lib/RT/Config.pm line 585.
BEGIN failed--compilation aborted at /usr/sbin/rt-setup-database-3.8 line
131
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] ICAL-Error Message
you might get more help if you provided the error message. Gerard On 2011-09-08 08:53, john s. wrote: RT-Version: 3.8.9 Ubuntu 10.04 LTS Perl: 5.10.1 Hello Everybody I tried to make an ICal entry from my Search query in RT there comes the following text: BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RTSBA// VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due dates for RT tickets: Queue = 'EDV' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled') X-WR-CALNAME;VALUE=TEXT:RT due dates END:VCALENDAR What ive done to exclude some errors based on it . Mime Types: 1. winxp client: set the filetype on ical 2. apache: make a directory directive to the ical direcrtory with mime type text/calendar 3. linux server: set the mime type in the global OS Environment. So i think there is an RT problem best regards john s. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] ICAL-Error Message
Hello Gerard There is no error message. It comes the described text ouptut on the browser window in text form. Sorry that was a little bit confusing due to the topic best regards john s. -- View this message in context: http://old.nabble.com/ICAL-Error-tp32421407p32422932.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] How to setting multiple email addresses on Request Tracker
Hi there, Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance. I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email. e.g: 1. ema...@gmail.com, 2. ema...@gmail.com, 3. ema...@gmail.com So each of email can be set to one queue that i have. How steps steps should be taken to this all happen on my server ? Thank You. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setting multiple email addresses on Request Tracker
How did you set up your RT mail, exim , fetchmail ?? Have a look at http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more information. Regards; Roy [cid:image6ea795.GIF@1c454eed.4b9fc82e] Visit our website today www.daisygroupplc.comhttp://www.daisygroupplc.com Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR Company Registration Number: 4145329 | VAT Number: 722471355 Daisy Communications Limited is a company registered in England and Wales. DISCLAIMER This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising. If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise. WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments. NOTICE TO CUSTOMERS If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Samuel Ferdian Sent: 08 September 2011 12:39 To: rt-users@lists.bestpractical.com Subject: [rt-users] How to setting multiple email addresses on Request Tracker Hi there, Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance. I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email. e.g: 1. ema...@gmail.commailto:ema...@gmail.com, 2. ema...@gmail.commailto:ema...@gmail.com, 3. ema...@gmail.commailto:ema...@gmail.com So each of email can be set to one queue that i have. How steps steps should be taken to this all happen on my server ? Thank You. inline: image6ea795.GIF RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setting multiple email addresses on Request Tracker
Hello Samuel: Maybe this link could help you: http://requesttracker.wikia.com/wiki/EmailInterface http://requesttracker.wikia.com/wiki/EmailInterface best regards john s. -- View this message in context: http://old.nabble.com/How-to-setting-multiple-email-addresses-on-Request-Tracker-tp32422983p32423515.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 3.8.7 Forward Transaction or Ticket shows up as attachment rather than inline
On 09/07/2011 11:47 PM, Chris Herrmann wrote: is there a way of making the forward transaction / ticket function forward the content in the way that it was initially generated, rather than as an attached eml file? So the text content of a transaction should appear as inline text, and any attachments should appear as attachments, rather than as attachments embedded within an attached email. Outlook opens up the attached files OK, but gmail won't, iphone won't etc. RT 4.0.2 improves the format of forwards. Tickets and transactions are still forwarded as an attachment, rather than inline, but in our testing the new format was handled much better by mail clients, including gmail. Inline forwarding is something we briefly discussed, but it's not planned at the moment. There are some questions to how it would work, especially formatting-wise when sending an entire ticket instead of a single transaction. The other issue with the forwarded ticket is that the from address does not pick up the queue address or Chris via RT with the correct email address, rather it picks up the system default address. That should not be the case, even in 3.8.7. If the ForwardFromUser option is enabled, then the user's address will be used, otherwise the queue correspond address is used, and failing that, the system default correspond address. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Extension: Problem with PriorityasString
Hello everybody RT: 3.8.9 OS: Ubuntu 10.04 LTS I have a problem with the following Extension: rt-extension-priorityasstring If i would like to see some Message on the Dasboard at the 10 highest Priority window Tab,the tab is still empty. So i tried to make an custom search with the conditions normal and high priority and set it on my RT default dasboard ... the same issue occurs nothing in the tab window. Could someone copy that or can give me an advice what it might be? best regards john s. -- View this message in context: http://old.nabble.com/Extension%3A-Problem-with-PriorityasString-tp32423518p32423518.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Extension: Problem with PriorityasString
Hi, Search conditions are not extended by PriorityAsString. Query builder is extended, but in TicketSQL you still have to use numbers. So it's a missing feature. File a feature request into appropriate queue on rt.cpan.org. On Thu, Sep 8, 2011 at 6:03 PM, john s. firesk...@gmx.de wrote: Hello everybody RT: 3.8.9 OS: Ubuntu 10.04 LTS I have a problem with the following Extension: rt-extension-priorityasstring If i would like to see some Message on the Dasboard at the 10 highest Priority window Tab,the tab is still empty. So i tried to make an custom search with the conditions normal and high priority and set it on my RT default dasboard ... the same issue occurs nothing in the tab window. Could someone copy that or can give me an advice what it might be? best regards john s. -- View this message in context: http://old.nabble.com/Extension%3A-Problem-with-PriorityasString-tp32423518p32423518.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] iCAL error on screen
find share/ lib/ -iname ical share/html/NoAuth/iCal On Tue, Sep 6, 2011 at 11:53 AM, john s. firesk...@gmx.de wrote: Which code or module or code is repsonsible for generating the ical file? best regards john s. -- View this message in context: http://old.nabble.com/iCAL-error-on-screen-tp31405431p32405996.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Modify and Save existing Searches: Advanced Format Page
I'm using RT 4.02 and logged in as root. I'm trying to modify an existing search from the Advanced Edit Search page. Something simple like change the display Title from subject to subject1 -- just to see if it will work. I'm using the Advanced Edit Query view (from the Advanced link at the top of the page). No matter what I do I can't seem to get it to save the search. I load the query. Click on advanced. Under the format field I just change the subject title to subject1. Click Apply. I get returned to the main edit screen. Then click update format and search. The query works and the format change is taken. I can click on Edit Search again to get back to the main edit page -- but the option to save the search isn't there (or rather update). If I click save it creates an unnamed search. If I click save and manually set the name to the name of the search I am trying to edit (just type it in) then I get two searches with the same name. How do I modify the search and save it if I go to the advanced edit page? As long as I don't go to the advanced page I can save changes all day long. Is this a bug, it's not intended to work that way, or am I doing something wrong? -- Thanks. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Modify and Save existing Searches: Advanced Format Page
I have the same issue, it seems like when you go to the advanced page and back the Saved Search Name is not populated anymore. This seems like a bug to me. I usually have to save the Search as a different name, delete the original, and then change the name of the new one to match the old. :( Chris -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Shawn O'Connor Sent: Thursday, September 08, 2011 12:47 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Modify and Save existing Searches: Advanced Format Page I'm using RT 4.02 and logged in as root. I'm trying to modify an existing search from the Advanced Edit Search page. Something simple like change the display Title from subject to subject1 -- just to see if it will work. I'm using the Advanced Edit Query view (from the Advanced link at the top of the page). No matter what I do I can't seem to get it to save the search. I load the query. Click on advanced. Under the format field I just change the subject title to subject1. Click Apply. I get returned to the main edit screen. Then click update format and search. The query works and the format change is taken. I can click on Edit Search again to get back to the main edit page -- but the option to save the search isn't there (or rather update). If I click save it creates an unnamed search. If I click save and manually set the name to the name of the search I am trying to edit (just type it in) then I get two searches with the same name. How do I modify the search and save it if I go to the advanced edit page? As long as I don't go to the advanced page I can save changes all day long. Is this a bug, it's not intended to work that way, or am I doing something wrong? -- Thanks. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 PGP.sig Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Slowness with old browsers
My company uses a lot of IE7. Rendering times for pages are much slower with RT4.0.2 than with RT3.8.8, which we were using last week. When I use IE8 or Chrome, it is fine. Does anyone have any ideas for reducing/eliminating some css or javascript that might help my users? Thanks in advance, Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Modify and Save existing Searches: Advanced Format Page
On Thu, Sep 08, 2011 at 12:53:49PM -0400, Christopher Lasater wrote: I have the same issue, it seems like when you go to the advanced page and back the Saved Search Name is not populated anymore. This seems like a bug to me. I usually have to save the Search as a different name, delete the original, and then change the name of the new one to match the old. :( There's an open ticket being worked for this issue http://issues.bestpractical.com/Ticket/Display.html?id=18001user=guestpassword=guest -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Shawn O'Connor Sent: Thursday, September 08, 2011 12:47 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Modify and Save existing Searches: Advanced Format Page I'm using RT 4.02 and logged in as root. I'm trying to modify an existing search from the Advanced Edit Search page. Something simple like change the display Title from subject to subject1 -- just to see if it will work. I'm using the Advanced Edit Query view (from the Advanced link at the top of the page). No matter what I do I can't seem to get it to save the search. I load the query. Click on advanced. Under the format field I just change the subject title to subject1. Click Apply. I get returned to the main edit screen. Then click update format and search. The query works and the format change is taken. I can click on Edit Search again to get back to the main edit page -- but the option to save the search isn't there (or rather update). If I click save it creates an unnamed search. If I click save and manually set the name to the name of the search I am trying to edit (just type it in) then I get two searches with the same name. How do I modify the search and save it if I go to the advanced edit page? As long as I don't go to the advanced page I can save changes all day long. Is this a bug, it's not intended to work that way, or am I doing something wrong? -- Thanks. pgpv6rQChE7Yd.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Modify and Save existing Searches: Advanced Format Page
Well, at least its on the radar and I know I'm not going crazy. Thanks for the update. Also -- is there a workaround that you know of? Any idea when a fix will be available? Thanks again. --- On Thu, 9/8/11, Kevin Falcone falc...@bestpractical.com wrote: From: Kevin Falcone falc...@bestpractical.com Subject: Re: [rt-users] Modify and Save existing Searches: Advanced Format Page To: rt-users@lists.bestpractical.com Date: Thursday, September 8, 2011, 12:22 PM On Thu, Sep 08, 2011 at 12:53:49PM -0400, Christopher Lasater wrote: I have the same issue, it seems like when you go to the advanced page and back the Saved Search Name is not populated anymore. This seems like a bug to me. I usually have to save the Search as a different name, delete the original, and then change the name of the new one to match the old. :( There's an open ticket being worked for this issue http://issues.bestpractical.com/Ticket/Display.html?id=18001user=guestpassword=guest -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Shawn O'Connor Sent: Thursday, September 08, 2011 12:47 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Modify and Save existing Searches: Advanced Format Page I'm using RT 4.02 and logged in as root. I'm trying to modify an existing search from the Advanced Edit Search page. Something simple like change the display Title from subject to subject1 -- just to see if it will work. I'm using the Advanced Edit Query view (from the Advanced link at the top of the page). No matter what I do I can't seem to get it to save the search. I load the query. Click on advanced. Under the format field I just change the subject title to subject1. Click Apply. I get returned to the main edit screen. Then click update format and search. The query works and the format change is taken. I can click on Edit Search again to get back to the main edit page -- but the option to save the search isn't there (or rather update). If I click save it creates an unnamed search. If I click save and manually set the name to the name of the search I am trying to edit (just type it in) then I get two searches with the same name. How do I modify the search and save it if I go to the advanced edit page? As long as I don't go to the advanced page I can save changes all day long. Is this a bug, it's not intended to work that way, or am I doing something wrong? -- Thanks. -Inline Attachment Follows- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Slowness with old browsers
From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Thursday, September 08, 2011 1:34 PM On Thu, Sep 08, 2011 at 01:21:51PM -0400, Josh Narins wrote: My company uses a lot of IE7. Rendering times for pages are much slower with RT4.0.2 than with RT3.8.8, which we were using last week. Just at a guess, you're running into issues around the corner rounding many people very much wanted. If you have a look through the list archives, you should find a discussion of how to disable the IE-specific corner rounding workaround as a first thing to test. Thanks for the quick response. Looking through the archives it almost appears as if this were a problem with Firefox back when 3.8 first came around, but I can't see that there was anything about disabling it. My problem is with IE7, which had it disabled when 3.8 came out. For an example of a search I tried: corners site:lists.bestpractical.com/pipermail/rt-users Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] One fill in text custom field acting different
If anyone has any ideas, I would greatly appreciate hearing them. I've spent a good amount of time trying to debug what is going on here and come up empty-handed so far. On 8/18/2011 1:35 PM, Jeff Blaine wrote: RT 3.8.7 in production RT 3.8.10 in development This has been a long-standing oddity. For a brand new ticket, note the difference between the fill-in text AffectedEmployeeDetails field below and the other fill-in-text fields: == [-- Basics --] blah blah blah blah [-- Custom Fields --] AffectedEmployeeNumbers: (no value) AffectedEmployeeDetails: Scope: (no value) Details: (no value) == Can anyone explain that? We do absolutely nothing with any of those fields at ticket-creation time. It's a problem (minor) because the first time someone modifies any field and saves, a bogus/confusing line appears as a notice: * is no longer a value for AffectedEmployeeDetails Then, and only then, does AffectedEmployeeDetails show as having (no value) like the others. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Modify and Save existing Searches: Advanced Format Page
On Thu, Sep 08, 2011 at 10:42:45AM -0700, Shawn O'Connor wrote: Well, at least its on the radar and I know I'm not going crazy. Thanks for the update. Also -- is there a workaround that you know of? Any idea when a fix will be available? The only real workaround would be crafting your own requests in the query builder or editing the attribute at the perl level. There's an active branch. It'll be in 4.0.3 assuming it's approved for merge. -kevin --- On Thu, 9/8/11, Kevin Falcone falc...@bestpractical.com wrote: From: Kevin Falcone falc...@bestpractical.com Subject: Re: [rt-users] Modify and Save existing Searches: Advanced Format Page To: rt-users@lists.bestpractical.com Date: Thursday, September 8, 2011, 12:22 PM On Thu, Sep 08, 2011 at 12:53:49PM -0400, Christopher Lasater wrote: I have the same issue, it seems like when you go to the advanced page and back the Saved Search Name is not populated anymore. This seems like a bug to me. I usually have to save the Search as a different name, delete the original, and then change the name of the new one to match the old. :( There's an open ticket being worked for this issue http://issues.bestpractical.com/Ticket/Display.html?id=18001user=guestpassword=guest -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Shawn O'Connor Sent: Thursday, September 08, 2011 12:47 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Modify and Save existing Searches: Advanced Format Page I'm using RT 4.02 and logged in as root. I'm trying to modify an existing search from the Advanced Edit Search page. Something simple like change the display Title from subject to subject1 -- just to see if it will work. I'm using the Advanced Edit Query view (from the Advanced link at the top of the page). No matter what I do I can't seem to get it to save the search. I load the query. Click on advanced. Under the format field I just change the subject title to subject1. Click Apply. I get returned to the main edit screen. Then click update format and search. The query works and the format change is taken. I can click on Edit Search again to get back to the main edit page -- but the option to save the search isn't there (or rather update). If I click save it creates an unnamed search. If I click save and manually set the name to the name of the search I am trying to edit (just type it in) then I get two searches with the same name. How do I modify the search and save it if I go to the advanced edit page? As long as I don't go to the advanced page I can save changes all day long. Is this a bug, it's not intended to work that way, or am I doing something wrong? -- Thanks. -Inline Attachment Follows- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 pgpJfELzzLEWN.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Custom field values based on queue?
Is it possible to base custom field values on the queue? I see that you can have cascading drop down lists based on a previously selected custom field value. I'd like the same thing but starting at the queue level. Thanks, Jim Lesinski RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Unprivileged Users Change password
Hi, Not sure if this is a bug, but if I have an LDAP user imported, they have the option to change their password, while the Privileged Users do not. This is kind of unusual because you can create a local account with one password and your ldap be different and you can log in with either. The only bad side effect with this is that if the LDAP account is disabled then they can still access RT with the second password. RT 4.0.2 PGP.sig Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Unprivileged Users Change password
On Thu, Sep 08, 2011 at 05:20:51PM -0400, Christopher Lasater wrote: Not sure if this is a bug, but if I have an LDAP user imported, they have the option to change their password, while the Privileged Users do not. This is kind of unusual because you can create a local account with one password and your ldap be different and you can log in with either. The only bad side effect with this is that if the LDAP account is disabled then they can still access RT with the second password. RT 4.0.2 This is actually a property of RT-Authen-ExternalAuth, not RT. It could hide that field for Unprivileged users, but you may want to just remove the ModifySelf right from Unprivileged and only grant it to Privileged. -kevin pgp1BivFZYMpi.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Custom field values based on queue?
Jim, What we do when we have a CF that needs different values per Queue is put the Queue Name in the Category Field of the CF and then when someone wants to select, they select the Category first, then they see a smaller list to select from based oin that Category/Queue Id. I'm not sure if this is what you're looking for, but it's a thought. Hope it helps. Kenn LBNL On Thu, Sep 8, 2011 at 2:55 PM, Jim Lesinski jim.lesin...@gmail.com wrote: Ok that seems odd to me. How do you distinguish the field then if you want to access it via API or other methods like controls by email? Maybe the description can be used to determine the field In the ui? Thanks, Jim Lesinski On Sep 8, 2011, at 11:14 PM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Sep 08, 2011 at 10:42:27PM +0200, Jim Lesinski wrote: Is it possible to base custom field values on the queue? I see that you can have cascading drop down lists based on a previously selected custom field value. I'd like the same thing but starting at the queue level. Custom Fields can be assigned on a queue vs global basis, so just create one for each queue with different values. They're allowed to have the same name in each queue, but you may find it a bit confusing if you're writing code around it and forget to specify a queue. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setting multiple email addresses on Request Tracker
Hi Roy, I am using getmail to get email. Here is the configuration of getmail (i am using CentOs): == [retriever] type = SimplePOP3SSLRetriever server = pop.gmail.com username = x...@gmail.com password = xxx [destination] type = MDA_external path = /opt/rt4/bin/rt-mailgate user = samuel group = samuel arguments = (--url, http://localhost/rt4/;, --queue, General, --action, correspond,) [options] read_all = false delete_after = 8 verbose = 2 I save that config file in /home/samuel/.getmail/getmail.rtgmail Then i setup cron job to get mail every 15 minutes : getmail -r /home/samuel/.getmail/getmail.rtgmail If i want to add one or more email address to this config to create ticket by mail, how steps should be taken ?? Best Regards, Samuel On Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames raed.el-ha...@daisygroupplc.com wrote: How did you set up your RT mail, exim , fetchmail ?? Have a look at http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more information. ** ** Regards; Roy ** ** ** ** ** ** *Visit our website today **www.daisygroupplc.com*http://www.daisygroupplc.com * * Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR Company Registration Number: 4145329 | VAT Number: 722471355 Daisy Communications Limited is a company registered in England and Wales. *DISCLAIMER ** This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising. If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise. WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments. * *NOTICE TO CUSTOMERS * *If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.*** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Samuel Ferdian *Sent:* 08 September 2011 12:39 *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] How to setting multiple email addresses on Request Tracker ** ** Hi there, Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance. I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email. e.g: 1. ema...@gmail.com, 2. ema...@gmail.com, 3. ema...@gmail.com ** ** So each of email can be set to one queue that i have. ** ** How steps steps should be taken to this all happen on my server ? ** ** Thank You. -- Regards, samuelferdian http://www.samuelferdian.co.cc/ RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
