[rt-users] Problem to create a personal group dashboard
Hi 1.- I create a group 'Extern'. 2.- I a user 'Extern1'. 3.- I assign user to the group 4.- I check the correct rights (I think) 5.- I create a dashboard 'External' in the control panel of the grup. When I login with''I can not see the 'dashboard' that I created earlier with the administrator account. Why? Another thing I would ask is: you can change the 'homepage' (the RT at a glance ') for a particular user or group? Is the same 'RT at a glance' as 'Dashboard'? Thanks!! -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Apache perl ?
Here's what I have 1. Ubuntu 10.04 2. RT 4.0.4 3. New Installation of Perl in /usr/local/ I configured Request Tracker to use the new installation of perl. I'm assuming Apache needs to use it as well. How do I get Apache to do that? I tried installing a libapache2-perl something. That didn't look right because the version of perl is not the same. It uses the version of perl that came with Ubuntu. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Apache perl ?
On Tue, Dec 27, 2011 at 21:33, Damien Hull dh...@section9.us wrote: Here's what I have 1. Ubuntu 10.04 2. RT 4.0.4 3. New Installation of Perl in /usr/local/ I configured Request Tracker to use the new installation of perl. I'm assuming Apache needs to use it as well. How do I get Apache to do that? Apache loads perl directly only if you're using mod_perl, otherwise apache doesn't touch perl at all. With FCGI setup you can leave apache alone. I tried installing a libapache2-perl something. That didn't look right because the version of perl is not the same. It uses the version of perl that came with Ubuntu. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Help with shredder in 3.8.10
I know we should be upgrading, but you know how that goes. So I am stuck on 3.8.10 and I am trying to take some old restores and integrate that data into one big new server which can handle the load. So, I have restored the data I want to a new server. I am now trying to get that data OUT of the server with the shredder command (/opt/rt3/sbin/rt-shredder). What do I need to change to get it to see the plugin? **[root@rtarchives sbin]# ./rt-shredder --plugin list Plugins list: Objects Users Attachments Summary Tickets SQLDump [root@rtarchives sbin]# ./rt-shredder --plugin help-Tickets Couldn't find plugin 'Tickets' Plugins list: Objects Users Attachments Summary Tickets SQLDump [root@rtarchives sbin]# -- *Deo Vindice* RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Help with shredder in 3.8.10
Ah HA! Use rtx-shredder 0.07, downloadable from cpan. [root@rtrestore090327 sbin]# pwd /root/RTx-Shredder-0.07/sbin [root@rtrestore090327 sbin]# ./rtx-shredder --plugin help-Tickets USAGE masks If any argument is marked with keyword `mask' then it means that this argument support two special characters: 1) `*' matches any non empty sequence of the characters. For example `*@example.com' will match any email address in `example.com' domain. 2) `?' matches exactly one character. For example `' will match any string four characters long. ARGUMENTS Arguments which all plugins support. limit - unsigned integer Allow you to limit search results. Default value is `10'. NAME RTx::Shredder::Plugin::Tickets - search plugin for wiping tickets. ARGUMENTS queue - queue name Search tickets only in particular queue. status - ticket status Search tickets with specified status only. 'deleted' status is also supported. updated_before - date Search tickets that were updated before some date. Example: '2003-12-31 23:59:59' [root@rtrestore090327 sbin]# On Tue, Dec 27, 2011 at 2:07 PM, Dennis Comeaux dennis.come...@gmail.comwrote: I know we should be upgrading, but you know how that goes. So I am stuck on 3.8.10 and I am trying to take some old restores and integrate that data into one big new server which can handle the load. So, I have restored the data I want to a new server. I am now trying to get that data OUT of the server with the shredder command (/opt/rt3/sbin/rt-shredder). What do I need to change to get it to see the plugin? **[root@rtarchives sbin]# ./rt-shredder --plugin list Plugins list: Objects Users Attachments Summary Tickets SQLDump [root@rtarchives sbin]# ./rt-shredder --plugin help-Tickets Couldn't find plugin 'Tickets' Plugins list: Objects Users Attachments Summary Tickets SQLDump [root@rtarchives sbin]# -- *Deo Vindice* -- il n'y a pas de liberté s'il y a dépendance --Theobalt RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
