Re: [rt-users] RT 3.8.0 DB migrate to 4.0.5 - Errors Please help!
On Tue, Jun 12, 2012 at 7:23 PM, FrankOh frank...@red.com wrote: OK i've searched all over the Internet and I can't seem to fix the problem. Currently in production we have RHEL (kernel 2.6.18-238.9.1.el5) with RT3.8.0 installed on mySQL 5.0.77. We want to move RT off of this physical box and put it on VM. At the same time upgrade to the latest RT 4.0.5. I'm about to go on holiday so I can't respond fully but I went through a similar process recently and had similar issues. I treated the DB and the code separate. Upgraded the database but the code I installed new and migrated everything to make sure it all worked. With the DB I did some test with just the schema so 3.8.0 (mysqldump -d mydb) to 3.8.11 then 3.8.11 to 4.0.0, then each step (4.0.1/4.0.2/4.0.3/4.0.4/4.0.5), I was being quite careful :-) I then ran a tests with data. I also ran at stage 4.0.0 etc/upgrade/upgrade-articles, etc/upgrade/vulnerable-passwords --fix, etc/upgrade/shrink_transactions_table.pl, etc/upgrade/shrink_cgm_table.pl, at 4.0.1 sbin/rt-validator --fix, 4.0.2 sbin/rt-validator --resolve Sorry for the dump, but that seemed to work for me on our 11GB DB. -Kristian
Re: [rt-users] RT 3.8.0 DB migrate to 4.0.5 - Errors Please help!
Did the same thing, i used this guide as a base http://www.math.ias.edu/~tarzadon/pages/posts/migrating-rt-3.6.4-to-rt-4.0-88.php but it didn't dump and restore the DB, it was big and slow, so i just copy the DB files from Debian 5 server to a new (Virtual) Debian 6 server and fixed the DB (you'll get ERROR 1577 for MySQL) ERROR 1577 (HY000) at line 1: Cannot proceed because system tables used by Event Scheduler were found damaged at server start You'll need to run this command to fixit sudo mysql_upgrade -u root -h localhost -p --verbose --force then I created the ALTER SQL-Queries Upgrade the DB schema perl /opt/rt/rt-4.0.5/etc/upgrade/upgrade-mysql-schema.pl rt3-database dbuser dbpassword /opt/rt/queries.sql mysql -u root -p rt3-database /opt/rt/queries.sql *--- Rabin Yasharzadehe* On Tue, Jun 12, 2012 at 9:23 PM, FrankOh frank...@red.com wrote: OK i've searched all over the Internet and I can't seem to fix the problem. Currently in production we have RHEL (kernel 2.6.18-238.9.1.el5) with RT3.8.0 installed on mySQL 5.0.77. We want to move RT off of this physical box and put it on VM. At the same time upgrade to the latest RT 4.0.5. What I have done so far: - Got a backup of our DB in production using mysqldump - Created the brand new environment. Tried two different distros. Debian (Squeeze) was by far the easiest using all the tutorials and aptitude. Kernel 2.6.32-5-amd64 with RT 4.0.5 and mysql 5.1.61-0+squeeze1. Also created a Centos 6.2 (kernel 2.6.32-220.el6.x86_64) environment with RT 4.0.5 and mySQL 5.1.61. - In both cases, RT 4.0.5 was working without any issues after the initial install. Then I deleted the sample DB, created a new empty db (rtdb) and imported the mySQL dump from production: mysql --max_allowed_packet=512M -u root -p rtdb rt.sql After the import was complete, if i had a session open from before.. i can actually browse the RT site and see all my old information.. cool. Then I did the upgrade using the RT scripts. Since I am not migrating from prior 3.8.0 and I am not moving from mySQL 4.0 to 4.1, I do not need to apply the mySQL scripts in the README. All i did after this import was: rt-setup-database --prompt-for-dba-password --action upgrade After a couple prompts (current version 3.8.0, etc) it did its upgrade process. I didn't get any errors.. however i did get some warnings. Something about if you're not using something then don't worry about it. [Sat Jun 9 20:36:36 2012] [warning]: Going to add [OLD] prefix to all templates in approvals queue. If you have never used approvals, you can safely delete all the templates with the [OLD] prefix. Leave the new Approval templates because you may eventually want to start using approvals. (./etc/upgrade/3.8.2/content:3) [Sat Jun 9 20:37:01 2012] [warning]: IMPORTANT: We're going to delete all scrips in Approvals queue and save them in 'rt-approvals-scrips-cxYO' file. (./etc/upgrade/3.8.2/content:165) [Sat Jun 9 20:37:30 2012] [warning]: Couldn't set SortOrder: That is already the current value (./etc/upgrade/3.8.8/content:32) [Sat Jun 9 20:37:30 2012] [warning]: Couldn't set SortOrder: That is already the current value (./etc/upgrade/3.8.8/content:32) The upgrade finished without a hitch. Now i see 26 tables in my DB (3.8.0, there were 21). Now again, i can browse the RT site with my imported data. Now the error When i restart the box.. or even restart apache (httpd in Centos and apache2 in Debian).. i get weird errors. Debian box (Squeeze): root@rt-migrate:~# service apache2 restart Restarting web server: apache2RT since version 3.8 has new schema for MySQL versions after 4.1.0 Follow instructions in the UPGRADING.mysql file. [Wed May 30 14:44:45 2012] [warning]: (in cleanup) Error while loading /usr/share/request-tracker4/libexec/rt-server: ModPerl::Util::exit: (12) exit was called at /usr/share/request-tracker4/libexec/rt-server line 135 at /usr/share/perl5/Plack/Util.pm line 156. (/usr/share/request-tracker4/lib/RT.pm:353) ... waiting RT since version 3.8 has new schema for MySQL versions after 4.1.0 Follow instructions in the UPGRADING.mysql file. [Wed May 30 14:44:48 2012] [warning]: (in cleanup) Error while loading /usr/share/request-tracker4/libexec/rt-server: ModPerl::Util::exit: (12) exit was called at /usr/share/request-tracker4/libexec/rt-server line 135 at /usr/share/perl5/Plack/Util.pm line 156. (/usr/share/request-tracker4/lib/RT.pm:353) Debian /var/log/apache/error.log [Wed May 30 14:45:02 2012] [warning]: Subroutine handle_startup_error redefined at /usr/share/request-tracker4/libexec/rt-server line 240. (/usr/share/request-tracker4/libexec/rt-server:240) [Wed May 30 14:45:02 2012] [warning]: Subroutine handle_bind_error redefined at /usr/share/request-tracker4/libexec/rt-server line 252. (/usr/share/request-tracker4/libexec/rt-server:252) RT since version 3.8 has new schema for MySQL
Re: [rt-users] RT REST parser on php (json? xml?)
On 06/09/2012 10:11 PM, Sam Schmidt wrote: I just finished adding a parser to my PHP RT library here: https://github.com/dersam/RTPHPLib It should parse most responses from RT into an array (at least as far as I've tested). Cool! I'll test it and tell you about the experience. Thanks for your contrib -- Atte. Andres Altamirano Subdirección Innovación Tecnológica Dirección de Informática Pontificia Universidad Católica de Chile Campus San Joaquin. Vicuña Mackena 4860 Fono: +56 2 3547183 smime.p7s Description: S/MIME Cryptographic Signature
[rt-users] RT on Ubuntu 12
Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
On Wed, Jun 20, 2012 at 03:01:22PM -0400, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: Since you haven't given the error you get, it's hard to say what's going on. -kevin VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web. pgpaMiNPjH3VS.pgp Description: PGP signature
Re: [rt-users] RT 3.8.0 DB migrate to 4.0.5 - Errors Please help!
On Wed, Jun 20, 2012 at 03:22:20PM +0300, Rabin Yasharzadehe wrote: Did the same thing, i used this guide as a base http://www.math.ias.edu/~tarzadon/pages/posts/migrating-rt-3.6.4-to-rt-4.0-88.php but it didn't dump and restore the DB, it was big and slow, so i just copy the DB files from Debian 5 server to a new (Virtual) Debian 6 server and fixed the DB (you'll get ERROR 1577 for MySQL) ERROR 1577 (HY000) at line 1: Cannot proceed because system tables used by Event Scheduler were found damaged at server start You'll need to run this command to fixit sudo mysql_upgrade -u root -h localhost -p --verbose --force then I created the ALTER SQL-Queries Upgrade the DB schema perl /opt/rt/rt-4.0.5/etc/upgrade/upgrade-mysql-schema.pl rt3-database dbuser dbpassword /opt/rt/queries.sql mysql -u root -p rt3-database /opt/rt/queries.sql This skips the really important 'make upgrade-database' command. Without it, you will not have a correct RT4 database. If the UPGRADING documentation that ships with RT is not sufficient, we've also written up some of the common issues in a blog post a while back: http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html -kevin pgpAv9j6zBbFn.pgp Description: PGP signature
Re: [rt-users] RT on Ubuntu 12
As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it /should/ go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
On Wed, Jun 20, 2012 at 01:18:29PM -0700, 20/20 Lab wrote: As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it should go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web. pgpLsWFaQcQuM.pgp Description: PGP signature
Re: [rt-users] RT on Ubuntu 12
This is the error message: Internal Server Error The server encountered an internal error ormisconfiguration and was unable to completeyour request. Please contact the server administrator, [no address given] and inform them of the time the error occurred,and anything you might have done that may havecaused the error. More information about this error may be availablein the server error log. Apache/2.2.22 (Ubuntu) Server at helpdesk.domain.com Port 80 -Original Message- From: Kevin Falcone falc...@bestpractical.com To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 4:41 pm Subject: Re: [rt-users] RT on Ubuntu 12 On Wed, Jun 20, 2012 at 01:18:29PM -0700, 20/20 Lab wrote: As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it should go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
Excerpts from Borngunners's message of Wed Jun 20 17:21:01 -0400 2012: This is the error message: Internal Server Error The server encountered an internal error ormisconfiguration and was unable to completeyour request. Please contact the server administrator, [no address given] and inform them of the time the error occurred,and anything you might have done that may havecaused the error. More information about this error may be availablein the server error log. Apache/2.2.22 (Ubuntu) Server at helpdesk.domain.com Port 80 What does the server error log (/var/log/apache2/error.log or something similar) say? - Kevin -Original Message- From: Kevin Falcone falc...@bestpractical.com To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 4:41 pm Subject: Re: [rt-users] RT on Ubuntu 12 On Wed, Jun 20, 2012 at 01:18:29PM -0700, 20/20 Lab wrote: As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it should go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
--snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks.
[rt-users] Cannot send emails
I have set both of the $CorrespondAddress and the $CommentAddress. But when I watch the mail logs I see: 2012-06-20 18:30:19.993009500 info msg 9789329: bytes 1040 from anonymous@. qp 19311 uid 48 Every email it sends is trying to be sent via anonymous@. Instead of supp...@mydomain.commailto:supp...@mydomain.com. I have restarted apache and even restarted the server nothing seem to be working. I have tested sending emails via test scripts and they seem to be working just fine. Any ideas and where the anonymous@. setting might be? Thanks, /Josh
