[rt-users] Mail with attachement bounces
Hi, After an upgrade from RT 3.8.7 to RT 4.0.6 on Centos Linux host 2.6.18-164.11.1.el5.centos.plus #1 SMP Wed Jan 20 18:49:35 EST 2010 x86_64 x86_64 x86_64 GNU/Linux Emails with an attachment are not accepted anymore The mail comes back with Permission Denied above the text. I put RT in debug mode but I can not get much further with this info: [Mon Aug 6 11:13:19 2012] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt4/var/data/gpg). PGP support has been disabled (/opt/rt4/sbin/../lib/RT/Config.pm:595) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Found a ticket ID. It's 399869 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1231) [Mon Aug 6 11:13:19 2012] [debug]: Mail from user #1220714 (...@gmail.com) (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:79) [Mon Aug 6 11:13:20 2012] [crit]: Permission Denied (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) [Mon Aug 6 11:13:20 2012] [error]: Could not record email: Message not recorded: Permission Denied (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) Anybody know what this can be ? Chmod/chown a directory somewhere ? Which one ? Thanks for input Leon
[rt-users] How to configure the default view of unprivileged users
Hi All, How do I change the view of unprivileged users? 1. We need to have a home link at the top. 2. We need to have a basic search mechanism where the user can search his or her own tickets on the basis of subject,etc. SO we would like to have a quick search widget. 3. We need have the quick create widget on the home page. Regards, Shrivallabh
[rt-users] wrong date/time (export)
Hi there, I have weird problem with my RT (4.0.4) - when I'm trying to use export option to CSV/XML file, my timezone is not taken into account. I was looking for answer for many hours with no success. My actual settings: at RT: Set($Timezone, Europe/Warsaw); at SERWER: root@hathor:~# cat /etc/timezone Europe/Warsaw I believe this sets are correct. However, for some reason my(user's) RT is ignoring them and puts incorrect (GMT) timezone value into CSV/XLS files. When searched for the solution throughout forums I saw many users had the same type of problem, unfortunately none of them found the right answer to this issue. I'm having difficulties in finding the cause therefore, any assistance would be helpful. I’ m waiting for leads. Regards, Martin
Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
I created the RTIR_SiteConfig.pm file and tried again with no luck.
There is no warning on startup about WHOIS in the apache error.log .
In /var/log/apache2/error.log I do see the following:
[Wed Aug 8 10:26:37 2012] [warning]: _options: parsed query string:
google.co.uk at /opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 463
(/usr/share/perl/5.10/Carp.pm:46)
[Wed Aug 8 10:26:47 2012] [warning]: disconnecting from whois.nic.uk at
/usr/share/perl5/Net/Whois/RIPE/Iterator.pm line 63
(/usr/share/perl/5.10/Carp.pm:46)
[Wed Aug 8 10:26:47 2012] [warning]: Destroying Net::Whois::RIPE at
/usr/local/share/perl/5.10.1/HTML/Mason/Component.pm line 135
(/usr/share/perl/5.10/Carp.pm:46)
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: 07 August 2012 23:37
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
On Sun, Aug 05, 2012 at 10:24:13AM +0100, Alex Young wrote:
Hi Kevin,
I'm using RT 4.0.5 and RTIR 3.0.0rc1.
Shouldn't it pick the override up from the RT_SiteConfig.pm file? I looked at
the RTIR_Config.pm file and it isn't named any different.
Trying creating an /opt/rt4/etc/RTIR_SiteConfig.pm file and seeing if that
picks up the change. If so, it points to some weird order of loading thing.
There may also be a warning in your logs during startup about it.
-kevin
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 31 July 2012 17:18
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT -
Nominet
On Mon, Jul 23, 2012 at 10:56:59AM +0100, Alex Young wrote:
My RT_SiteConfig.pm:
Set($whois, {
6 = {
Host= whois.nic.uk,
FriendlyName = Nominet,
},
1 = {
Host= whois.iana.org,
FriendlyName = IANA,
},
5 = {
Host= whois.ripe.net,
FriendlyName = RIPE,
},
2 = {
Host= whois.internic.net,
FriendlyName = INTERNIC,
},
3 = {
Host= whois.arin.net,
FriendlyName = ARIN,
},
} );
The system configuration page is showing the above items under site config.
It is also showing as RTIR Core config, but without my additional whois
server.
When it says RTIR Core config that means that RT is choosing the settings
from RTIR_Config.pm rather than your override in RT_SiteConfig.pm. This is
why it doesn't know to run against your preferred server.
I don't think you mentioned your RT/RTIR versions which makes it hard to
point at the relevant line in the README about the config values.
-kevin
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On
Behalf Of Ruslan Zakirov
Sent: 25 June 2012 23:13
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT -
Nominet
On Mon, Jun 25, 2012 at 8:35 PM, Alex Young
alexyo...@housingpartners.co.uk wrote:
Is it possible to add additional WHOIS server providers into RT/RTIR?
None of the included ones will resolve .uk domains, and as most of
our domains we deal with are .uk it's not hugely useful.
Nominet is the ccTLD for .uk domains and they run a normal whois
service on port 43. Tried just adding new address and details
within the RTIR config, but it doesn't seem to work.
Any ideas how to get this working with their WHOIS server?
It should work just fine with regular whois servers. How does config look
like? Have you checked system configuration page make sure config changes
are active?
[rt-users] RT obscuring /server-status and /server-info
We use the Apache provided /server-status and /server-info for diagnostics, but our RT instance seems to be squashing them. We have rt installed to the root path so when /server-status and /server-info are called the mason handler tries to find them and fails. I tried to switch order in what location is called without success I tried to set server status location to /server/server-status so it does not match / without luck either Has anyone else come across this and resolved it?
Re: [rt-users] RT obscuring /server-status and /server-info
On 08/08/2012 02:18 PM, Alberto Fuentes wrote: We use the Apache provided /server-status and /server-info for diagnostics, but our RT instance seems to be squashing them. We have rt installed to the root path so when /server-status and /server-info are called the mason handler tries to find them and fails. s/mason handler/modperl/ the problem is with an rt 4 instance :)
[rt-users] Weird issue with ExternalAuth and Ldap ( Have to login Twice every morning )
I am having this weird issue with ExternalAuth and Ldap and RT 4.0.6 and hopefully someone can help me out. FYI: I have no problems with the local users only the ldap users. 1. First RT 4.0.6 is working fine with no issues 2. Also I successfully installed the ExternalAuth plugin to enable LDAP authentication 3. Clear the session tables and my local cookies 4. Pull up RT and Try to authenticate 5. The first time i tried to authenticate i get a Wrong Password message (I entered the password right - all the time see log below) 6. I tried to authenticate again and it goes through in a blink of an eye 7. Now if i log out and log back in, the page spins for about a minutes and a half before letting me in. 8. Also when I log out, a ton of sessions ID are added to the session table. 9. If i clear the sessions table again but not clearing the local cookies, when i tried to log in this time the page spins for a bout a 2 minutes and i am able to log in with no problem. 10. There seem to be some kind of issues between the local cookies and the server sessions that i am not able isolate yet. *A synopsis of the log files:* I keep getting a ton of these entries in my log files: [Tue Aug 7 18:25:41 2012] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:214) [Tue Aug 7 18:25:41 2012] [debug]: Attempting to use external auth service: My_SSO_Cookie (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:186) [Tue Aug 7 18:25:41 2012] [warning]: Use of uninitialized value in string eq at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 196. (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:196) *complete log* -- [Tue Aug 7 18:22:18 2012] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:214) [Tue Aug 7 18:22:18 2012] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:11) [Tue Aug 7 18:22:25 2012] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:186) [Tue Aug 7 18:22:25 2012] [debug]: Calling UserExists with $username (awinteck) and $service (My_LDAP) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:227) [Tue Aug 7 18:22:25 2012] [debug]: UserExists params: username: awinteck , service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:299) [Tue Aug 7 18:22:25 2012] [debug]: LDAP Search === Base: ou=people,dc=ad,dc=awinserver,dc=com == Filter: ((objectClass=user)(sAMAccountName=awinteck)) == Attrs: displayName,userPrincipalName,sAMAccountName (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:329) [Tue Aug 7 18:22:25 2012] [debug]: Password validation required for service - Executing... (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:277) [Tue Aug 7 18:22:25 2012] [debug]: Trying external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16) *[Tue Aug 7 18:24:25 2012] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to ad.awinserver.com(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:462) * [Tue Aug 7 18:24:25 2012] [debug]: LDAP password validation result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:463) [Tue Aug 7 18:24:25 2012] [debug]: Password Validation Check Result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:281) [Tue Aug 7 18:24:25 2012] [debug]: Attempting to use external auth service: My_SSO_Cookie (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:186) [Tue Aug 7 18:24:25 2012] [warning]: Use of uninitialized value in string eq at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 196. (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:196) [Tue Aug 7 18:24:25 2012] [debug]: Calling UserExists with $username (awinteck) and $service (My_SSO_Cookie) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:227) [Tue Aug 7 18:24:25 2012] [warning]: Use of uninitialized value in string eq at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 485. (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:485) [Tue Aug 7 18:24:25 2012] [warning]: Use of uninitialized value in string eq at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 487. (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:485) [Tue Aug 7 18:24:25 2012] [debug]: Invalid service
Re: [rt-users] Extracting selectable Custom Field values via REST
On Tue, Aug 07, 2012 at 03:25:26PM -0400, Jonathan Delgado wrote: Is there a way, using the REST interface, to get a list of the acceptable values for a custom field that is of the Select one value type? I'm not aware of one. My goal is to do some simple reporting outside of the RT system, where someone can select a particular queue and then pull down from that queue a list of the selectable values for a particular custom field and get some simple search results back. Using the REST API would certainly be easiest for me if it was doable. If this isn't possible, I would guess I am limited to the Perl API. Are there some good starting points and sample code to look at for someone who is well versed in Perl but new to the RT API? You want to load your CustomField object and call the Values method on it. You can look at what the EditCustomFieldSelect mason component does (although there's a lot of noise around it because of the various pieces of JS involved). -kevin pgp7kNzb2THJY.pgp Description: PGP signature
Re: [rt-users] Mail with attachement bounces
On Wed, Aug 08, 2012 at 08:31:58AM +0200, Leon Berkers wrote: After an upgrade from RT 3.8.7 to RT 4.0.6 on Centos Linux host 2.6.18-164.11.1.el5.centos.plus #1 SMP Wed Jan 20 18:49:35 EST 2010 x86_64 x86_64 x86_64 GNU/Linux Emails with an attachment are not accepted anymore The mail comes back with Permission Denied above the text. Check that the user involved has ReplyToTicket permissions on ticket 399869. Your mail implies that if this user emails in without an attachment it works? -kevin I put RT in debug mode but I can not get much further with this info: [Mon Aug 6 11:13:19 2012] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt4/var/data/gpg). PGP support has been disabled (/opt/rt4/sbin/../lib/RT/Config.pm:595) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Aug 6 11:13:19 2012] [debug]: Found a ticket ID. It's 399869 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1231) [Mon Aug 6 11:13:19 2012] [debug]: Mail from user #1220714 ([1]...@gmail.com) (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:79) [Mon Aug 6 11:13:20 2012] [crit]: Permission Denied (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) [Mon Aug 6 11:13:20 2012] [error]: Could not record email: Message not recorded: Permission Denied (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) pgpJW5d1ywijn.pgp Description: PGP signature
Re: [rt-users] How to configure the default view of unprivileged users
On Wed, Aug 08, 2012 at 01:25:08PM +0530, Shrivallabh Deshmukh wrote: 1. We need to have a home link at the top. The Tickets dropdown menu is clickable and takes you back to the SelfService homepage. 2. We need to have a basic search mechanism where the user can search his or her own tickets on the basis of subject,etc. SO we would like to have a quick search widget. 3. We need have the quick create widget on the home page. These would both require development, you probably want to start reading: http://requesttracker.wikia.com/wiki/Customizing particularly the part about callbacks. -kevin pgpdYrDXiU2od.pgp Description: PGP signature
Re: [rt-users] wrong date/time (export)
On Wed, Aug 08, 2012 at 10:09:42AM +0200, Marcin Łabuz wrote: I have weird problem with my RT (4.0.4) - when I'm trying to use export option to CSV/XML file, my timezone is not taken into account. I was looking for answer for many hours with no success. The spreadsheet link for me provides Created dates in the same timezone (eastern) that my RT is configured for. Are you using some extension? In 3.8, there were bugs around this, but 4.0's builtin spreadsheet export should account for the user's timezone. -kevin My actual settings: at RT: Set($Timezone, Europe/Warsaw); at SERWER: root@hathor:~# cat /etc/timezone Europe/Warsaw I believe this sets are correct. However, for some reason my(user's) RT is ignoring them and puts incorrect (GMT) timezone value into CSV/XLS files. When searched for the solution throughout forums I saw many users had the same type of problem, unfortunately none of them found the right answer to this issue. I'm having difficulties in finding the cause therefore, any assistance would be helpful. pgpiPn3auEVDv.pgp Description: PGP signature
Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
On Wed, Aug 08, 2012 at 11:33:12AM +0100, Alex Young wrote: I created the RTIR_SiteConfig.pm file and tried again with no luck. Is $whois is showing up properly under System Configuration? It should read RTIR Site Config. Also, check for the messages about loading during startup. You may want to turn your RT logs up to debug. -kevin There is no warning on startup about WHOIS in the apache error.log . In /var/log/apache2/error.log I do see the following: [Wed Aug 8 10:26:37 2012] [warning]: _options: parsed query string: google.co.uk at /opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 463 (/usr/share/perl/5.10/Carp.pm:46) [Wed Aug 8 10:26:47 2012] [warning]: disconnecting from whois.nic.uk at /usr/share/perl5/Net/Whois/RIPE/Iterator.pm line 63 (/usr/share/perl/5.10/Carp.pm:46) [Wed Aug 8 10:26:47 2012] [warning]: Destroying Net::Whois::RIPE at /usr/local/share/perl/5.10.1/HTML/Mason/Component.pm line 135 (/usr/share/perl/5.10/Carp.pm:46) pgphVKUp6JZat.pgp Description: PGP signature
[rt-users] queue disabled but still getting tickets
I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up. How to I stop this? I don't want to remove the queue because I want to reopen it in a month. I disabled it by going to TOOLS CONFIG QUEUES and unchecking enabled box. Thanks, Aaron
Re: [rt-users] RT obscuring /server-status and /server-info
On 08/08/2012 05:18 AM, Alberto Fuentes wrote: We use the Apache provided /server-status and /server-info for diagnostics, but our RT instance seems to be squashing them. We have rt installed to the root path so when /server-status and /server-info are called the mason handler tries to find them and fails. I tried to switch order in what location is called without success I tried to set server status location to /server/server-status so it does not match / without luck either Has anyone else come across this and resolved it? The cleanest way to accomplish this is to put RT in a virtual host that isn't bound to localhost and then let the main apache server bind to localhost and serve the status pages.
Re: [rt-users] wrong date/time (export)
Hi Kevin, We're using this extensions: Set(@Plugins,(qw(RTx::Calendar RT::Extension::ExtractCustomFieldValues RT::Extension::SLA RT::Extension::ActivityReports RT::Extension::JSGantt))); Regards, Martin
[rt-users] R: queue disabled but still getting tickets
I think you should also set the permissions at the queue level accordingly. Alberto Scotto [Blue] Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it Da: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] per conto di Aaron Zuercher [aaron.techge...@gmail.com] Inviato: mercoledì 8 agosto 2012 16.56 A: RT Users Oggetto: [rt-users] queue disabled but still getting tickets I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up. How to I stop this? I don't want to remove the queue because I want to reopen it in a month. I disabled it by going to TOOLS CONFIG QUEUES and unchecking enabled box. Thanks, Aaron -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. inline: blue.png
[rt-users] From address set to Apache
I'm running RT4 and postfix on Centos, mauils are coming into queues fine, but I have an issue with the From address, despite setting comment and correspond addresses in my queues, the mails are appearing as from Apache apa...@hostname.domain.name reply-to is set correctly in the mails, but the From address is being set as the process owner ... I'm using sendmailpipe as the delivery, standard Centos install with postfix/ssmtp Any clues? -- Best regards, Robin Szemeti Redpoint Consulting Limited E: ro...@redpoint.org.uk T: +44 (0) 1299 405028 M: +44 (0) 7971 883371 CONFIDENTIALITY NOTICE The information contained in this e-mail is intended only for the confidential use of the above named recipient. If you are not the intended recipient or person responsible for delivering it to the intended recipient, you have received this communication in error and must not distribute or copy it. Please accept the sender's apologies, notify the sender immediately by return e-mail and delete this communication. Thank you.
[rt-users] Wikitext Formatting Issues
HI, We just started using RT in saving our company information and I was assigned to put all of our information into Articles. We want the articles to look decent so I used the wikitext box for our customfield in our articles. I found your wikia for rt, but the RTFM part does not give complete info of the different formats. Sure you have the basic ones there like bold, italics and underline but for listing items, it doesnt really work. Ive also used the listing options in Help:Wikitext Examples, even if there was already a warning that Note that formatting rules in this full Wiki are NOT the same as the wikitext custom field in RTFM. but it was not applicable. We are trying to achieve this: 1. Item 1 2. Item 2 a.sub-item a b.sub-item b or 1.Item 1 * sub item1 * sub-item 2 *sub item of sub item2 *sub item of sub-item2 Do you guys have a comprehensive list of applicable wikitext? If you do, can I have a look? Thanks, lyka
