Re: [rt-users] Look up User by Attribute in Scrip
On Fri, Oct 26, 2012 at 04:52:37PM -0700, Ram wrote: > Hey folks, > I'm writing a scrip to help us manage our voicemails in RT. The > voicemails arrive via email as attachments and the extension of the > recipient is the only distinguishing characteristic in the email. How > can I load an RT user in a script given only their work telephone? > thanks! > ram Hi Ram, You will need to lookup their phone number in a table that has their user information. Here this is all available in our campus LDAP directory so some simple Net::LDAP calls can be used for this. It could also pull the information from an RT custom field for the user as well. Cheers, Ken We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Look up User by Attribute in Scrip
> On 10/26/2012 04:52 PM, Ram wrote:
>> Hey folks,
>> I'm writing a scrip to help us manage our voicemails in RT. The
>> voicemails arrive via email as attachments and the extension of the
>> recipient is the only distinguishing characteristic in the email. How
>> can I load an RT user in a script given only their work telephone?
>
> You want the LoadByCols method provided by DBIx::SearchBuilder::Record.
>
> my $user = RT::User->new( RT->SystemUser );
> $user->LoadByCols( WorkPhone => "1234" );
>
> if ($user->id) {
> # loaded!
> } else {
> # couldn't find that user...
> }
>
> Note that WorkPhone isn't forced to be unique, so you should make sure
> that you keep it unique if you're going to load by it.
Awesome, thanks!! Yep our phone extensions are unique so it'll be fine.
ram
We're hiring! http://bestpractical.com/jobs
