Re: [rt-users] Possible to edit ticket content?
On Fri, Jun 28, 2013 at 07:05:29AM +, Johan Sjöberg wrote: Hi We have a ticket that has grown extremely large because of many mails and lots of included quotes. This means that it takes forever to open in RT. Is it possible to edit the database and truncate the content in each post? It seems like the content is stored in the Attachments table, but it seems to be in binary format. We are running RT 3.8.17 Regards, Johan Hi Johan, Some ideas: Use RT::Extension::HistoryFilter to reduce the number of transactions displayed in the main page. I do not know if an option is available for this but only display the most recent updates, for some definition of recent, on the main display page and have them all available on the History tab. Create a new ticket and refer to the old ticket as a parent or reference. Cheers, Ken
Re: [rt-users] [External] Re: Problem with RT_SiteConfig changes Showing on Web
Yes, sorry I had tried that and it also did not work. Thanks Remember to include the list in replies :-)
Re: [rt-users] Possible to edit ticket content?
Am 28.06.2013 09:05, schrieb Johan Sjöberg: Hi We have a ticket that has grown extremely large because of many mails and lots of included quotes. This means that it takes forever to open in RT. Is it possible to edit the database and truncate the content in each “post”? It seems like the content is stored in the Attachments table, but it seems to be in binary format. We are running RT 3.8.17 Regards, Johan Upgrade to RT 4.0 to benefit from quote folding: http://blog.bestpractical.com/2011/06/whats-new-in-4-quote-folding.html Chris
Re: [rt-users] Applying the RTIR_FindIP.pm when changing queues instead of On Create
On 27 June 2013 12:55, Kevin Falcone falc...@bestpractical.com wrote: rt-crontool has the --transaction all argument for exactly this usage. Move your tickets, run rt-crontool (search or condition to find the tickets) --action FindIP --transaction all RT will scrap the complete history of those tickets running them through IP extractor (so all Create/Comment/Correspond would be checked). http://bestpractical.com/rt/docs/latest/rt-crontool.html Well I attempted it and while it cycled through the tickets *and* their transactions it didn't process them as expected with the action provided. I had to use RT::Action::RTIR_FindIP as the action since just specifying FindIP didn't work (failed to load module FindIP). I don't know if I used the wrong action or if something else is awry here but the tickets themselves did not change even though there are IP addresses to be found in all of them except one. Here's what I ran and a small sample of the output: # /opt/rt4/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg Incident Reports --condition RT::Condition::Overdue --action RT::Action::RTIR_FindIP --transaction all --verbose 1265908: Using transaction #3422057... Using transaction #3422063... Using transaction #3423198... Using transaction #3423201... Using transaction #3423203... Using transaction #3423857... Using transaction #3423858... Using transaction #3424782... Using transaction #14047288... Using transaction #67295392... Using transaction #67295393... Using transaction #67295394... 1266189: Using transaction #3425710... Using transaction #3425718... Using transaction #3425742... Using transaction #3425743... Using transaction #3425847... Using transaction #14047295... Using transaction #67295419... Using transaction #67295420... Using transaction #67295421… etc... -- Landon Stewart landonstew...@gmail.com
Re: [rt-users] Applying the RTIR_FindIP.pm when changing queues instead of On Create
On 28 June 2013 10:34, Landon landonstew...@gmail.com wrote: On 27 June 2013 12:55, Kevin Falcone falc...@bestpractical.com wrote: rt-crontool has the --transaction all argument for exactly this usage. Move your tickets, run rt-crontool (search or condition to find the tickets) --action FindIP --transaction all RT will scrap the complete history of those tickets running them through IP extractor (so all Create/Comment/Correspond would be checked). http://bestpractical.com/rt/docs/latest/rt-crontool.html Well I attempted it and while it cycled through the tickets *and* their transactions it didn't process them as expected with the action provided. I had to use RT::Action::RTIR_FindIP as the action since just specifying FindIP didn't work (failed to load module FindIP). I don't know if I used the wrong action or if something else is awry here but the tickets themselves did not change even though there are IP addresses to be found in all of them except one. Here's what I ran and a small sample of the output: # /opt/rt4/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg Incident Reports --condition RT::Condition::Overdue --action RT::Action::RTIR_FindIP --transaction all --verbose …snip... Ah ha… nevermind - I used --condition RT::Condition::Overdue from an example and it didn't match anything. -- Landon Stewart landonstew...@gmail.com
[rt-users] External Auth config with RT on Debian
Hi All,
I have ran into a wits end situation and am now going to ask the experts. I
have been given the task of standing up RT for my company. So far that part
has gone ok. I am able to get to login page and log in with local ROOT
account. That part is working. I have even played around with theme colors
to match my company's color scheme etc etc..It was brought to my attention
that we need to intergrate AD authentication into RT. In doing that i
reached out to google and found what I had thought to be some promising
information. I downloaded and installed the RT::Authen:ExternalAuth Plugin
by doing the following:
cpan -i RT::Authen::ExternalAuth
It ran and i entered in the path it wanted for RT.pm and away it went. It
made and it installed like it should. I then took the sample
RT_SiteConfig.pm in /usr/share/local/request-tracker4/plugins/ and
copied it to /etc/request-tracker4/RT_SiteConfig.d/external auth. I then
make that file look like this:
Default settings till here
#PLUGINS
Set( @Plugins, qw(RT::Authen::ExternalAuth));
#External Auth Settings
Set($ExternalAuthPriority, [ 'My_LDAP',] );
Set($ExternalInfoPriority, [ 'My_LDAP',] );
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'server'= 'dc2.xx.com',
'user' = 'cn=Bind
Ldap,ou=User,Logins,dc=intrepidls,dc=com',
'pass'= 'xxx',
'base' = 'dc=,dc=com',
'filter'=
'((ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803=2)',
'group' = 'cn=Domain
Users,ou=Groups_Security,dc=x,dc=com',
'group_attr'= 'member',
'tls' = 0,
'ssl_version' = 3,
'net_ldap_args' = [version = 3, port = 3268 ],
'group_scope' = 'base',
'group_attr_value' = 'GROUP_ATTR_VALUE',
'attr_match_list' = [
'Name',
'EmailAddress',
'RealName',
],
'attr_map' = {
'Name' = 'sAMAccountName',
'EmailAddress' = 'mail',
'Organization' = 'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' = 'sAMAccountName',
'Gecos' = 'sAMAccountName',
'WorkPhone' = 'telephoneNumber',
'Address1' = 'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' = 'postalCode',
'Country' = 'co'
},
},
# An example SSO cookie service
'My_SSO_Cookie' = {
'type' = 'cookie',
'name' = 'loginCookieValue',
'u_table' = 'users',
'u_field' = 'username',
'u_match_key' = 'userID',
'c_table' = 'login_cookie',
'c_field' = 'loginCookieValue',
'c_match_key' = 'loginCookieUserID',
'db_service_name' = 'My_MySQL'
},
} );
1;
I then use update-rt-siteconfig to merge these settings into
RT_SiteConfig.pm. From what I read this is all correct and Should allow AD
accounts to log in. Here is what is logging in the apache2 error log:
[Fri Jun 28 19:01:58 2013] [warning]: The actual HTTP_HOST (admin-rt4) does
NOT match the configured WebDomain (localhost). Perhaps you should
Set($WebDomain, 'admin-rt4'); in RT_SiteConfig.pm, otherwise your internal
links may be broken.
(/usr/share/request-tracker4/lib/RT/Interface/Web.pm:1194)
[Fri Jun 28 19:02:09 2013] [error]: FAILED LOGIN for jsolb...@xx.com
from 10.10.30.62 (/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:40 2013] [error]: FAILED LOGIN for jsolberg from
10.10.30.62 ( /usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)
[Fri Jun 28 19:02:52 2013] [info]: Successful login for root from
10.10.30.62 (/usr/share/request-tracker4/lib/RT/Interface/Web.pm:745)
root@admin-rt4:/usr/share/request-tracker4/lib#
Notice the SUCCESSFUL login from ROOT. I really hope I am just missing
something really simple but from what I can see its not even sending the
request to the AD server as I can type in the wrong password 10 times and it
is not locking the account out. I have other servers configured to use LDAP
and using the same bind account so i know my LDAP settings are correct. I
have tried more than one AD account to no avail. I installed all the Request
Tracker componants via apt-get install. PLEASE HELP!
Thanks.
Jeff
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/External-Auth-config-with-RT-on-Debian-tp54486.html
Sent from the Request
[rt-users] Install RT - server.cnf ?
There is a great procedure for installation of RT 4. Has anyone else used it? Install Request Tracker 4 http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12. The procedure suggests using MariaDB, but I installed the latest MySQL for Enterprise Linux 6. The procedure has worked perfectly, except for Step 5.1 where it says to modify parameters in: /etc/my.cnf.d/server.cnf This file does not exist anywhere on the system. Does anyone know of an equivalent file, or a place to add the specified parameter settings? John Apodaca
Re: [rt-users] Install RT - server.cnf ?
On 6/28/13 3:52 PM, John Apodaca wrote: There is a great procedure for installation of RT 4. Has anyone else used it? Install Request Tracker 4 http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12. The procedure suggests using MariaDB, but I installed the latest MySQL for Enterprise Linux 6. The procedure has worked perfectly, except for Step 5.1 where it says to modify parameters in: /etc/my.cnf.d/server.cnf This file does not exist anywhere on the system. Does anyone know of an equivalent file, or a place to add the specified parameter settings? Check for /etc/my.cnf which is the MySQL config file.
Re: [rt-users] Setting up requestor access to Self Service Web UI
Thanks for the replys. Thanks for the clarification about Self Service. I plan on rolling this product out to my end users as soon as I get the External AD auth working...See my other thread... http://requesttracker.8502.n7.nabble.com/External-Auth-config-with-RT-on-Debian-td54486.html I have some dedicated time over the next week to really get this working the way I would like. Thanks again. Jeff -- View this message in context: http://requesttracker.8502.n7.nabble.com/Setting-up-requestor-access-to-Self-Service-Web-UI-tp54330p54489.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Install RT - server.cnf ?
On Fri, Jun 28, 2013 at 11:52 PM, John Apodaca japod...@latg.com wrote: Install Request Tracker 4 http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html Nice post, many steps are taken care of. One of the best third party installation manuals. I think it's better to stick with mysql for now as we don't test RT with mariadb at the moment. Tutorial uses CPAN shell to install almost all perl modules. People who prefer rpms can search using output of make testdeps, it's quite easy to map module name to rpm name. RHEL6+EPEL covers a lot of of dependencies, but not all of them. -- Best regards, Ruslan.
[rt-users] Setup RT-Mailgate
Can’t seem to get by the error message Delivery error (command rt-mailgate 15858 wrote to stderr: cannot chdir to /root from /tmp/pZl8XRe4lY: Permission denied, aborting. at /usr/lib/perl5/5.16.2/File/Temp.pm line 902.) msg 1/3 (42630 bytes), delivery error (command rt-mailgate 15858 wrote to stderr: cannot chdir to /root from /tmp/pZl8XRe4lY: Permission denied, aborting. at /usr/lib/perl5/5.16.2/File/Temp.pm line 902.) Delivery error (command rt-mailgate 15863 wrote to stderr: cannot chdir to /root from /tmp/gYjk0TygPY: Permission denied, aborting. at /usr/lib/perl5/5.16.2/File/Temp.pm line 902.) Looking for some help Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care
Re: [rt-users] Setup RT-Mailgate
I figured out the issue. All I have to do is run the program from the tmp directory. I now get the following message delivered to MDA_external command rt-mailgate () But can’t find it in RT no ticket created. Thanks for help Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Friday, June 28, 2013 4:26 PM To: RT users Subject: [rt-users] Setup RT-Mailgate Can’t seem to get by the error message Delivery error (command rt-mailgate 15858 wrote to stderr: cannot chdir to /root from /tmp/pZl8XRe4lY: Permission denied, aborting. at /usr/lib/perl5/5.16.2/File/Temp.pm line 902.) msg 1/3 (42630 bytes), delivery error (command rt-mailgate 15858 wrote to stderr: cannot chdir to /root from /tmp/pZl8XRe4lY: Permission denied, aborting. at /usr/lib/perl5/5.16.2/File/Temp.pm line 902.) Delivery error (command rt-mailgate 15863 wrote to stderr: cannot chdir to /root from /tmp/gYjk0TygPY: Permission denied, aborting. at /usr/lib/perl5/5.16.2/File/Temp.pm line 902.) Looking for some help Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care
