Re: [rt-users] LDAPImport size limit woes

2013-07-11 Thread Nathan Cutler
 You might contact the admins of the server and ask if they can enable
 the paging extension or something.  It's strange that it's not
 supported; it's been around for _ages_.

Thomas: OK, I will ask them. Is this the one:

http://www.rfc-editor.org/rfc/rfc2696.txt

?

Nathan


Re: [rt-users] Mandatory Custom Field Privileges

2013-07-11 Thread Tim Wiley

On 07/10/2013 06:42 PM, Thomas Sibley wrote:

* What's unexpected is if a user has SeeCustomField, but not
ModifyCustomField on a mandatory CF, at ticket creation they get the
error MyCustomField: Input must match [Mandatory] even though it's not
displayed  they don't have modify rights on it.  Shouldn't RT create
the ticket just as it does for a user without SeeCustomField, leaving
the mandatory CF unset?


This is totally a bug.  I just replicated it on 4.0-trunk.

After digging, I discovered that I fixed it on git master, which will
become RT 4.2.  An equivalent fix should be backported to the 4.0
version of the CF validation.

I'm Cc'ing this to our bug tracker.



Thank you for your help Thomas.  I look forward to getting the fix into 
our own instance.


Re: [rt-users] RT-Extension-ReportSpam (was: Tickets created by junk mail)

2013-07-11 Thread Guadagnino Cristiano
Hi Stephen,
this extension seems quite interesting, but I don't really know what to 
do with it.
There's no documentation about installing nor about using.

I installed it the usual way:

perl Makefile.PL
make
make install

Everything seemed to go well, but I see no difference at all in RT's UI. 
So I cleaned the mason cache and restarted Apache again, but I still see 
no difference.

Could you please help me?

Bye
Cris


Cena, Stephen (ext. 300) wrote:
   
 Have you checked out this extension yet?

 http://search.cpan.org/dist/RT-Extension-ReportSpam/lib/RT/Extension/Rep
 ortSpam.pm

 This coupled with an rt-crontool job might be what you're looking for.



 Stephen Cena
 QVII
 MIS/IT Dept
 850 Hudson Ave.
 Rochester, NY. 14620
 585-544-0450 x300
 s...@qvii.com
 Thank you for helping us help you help us all.
 --For email related issues, please contact postmas...@qvii.com




Re: [rt-users] RT4 - Email Errors generated even when sent 'successfully'

2013-07-11 Thread Kevin Falcone
On Wed, Jul 10, 2013 at 08:57:47AM -0700, scott.dalzell wrote:
 The issue is my RT system is having a good old moan whenever an email is
 sent. it is adding errors onto the RT ticket and the error log, however, all
 the emails are reaching there targets. The users can reply to any emails
 from RT and the replys will be added to the ticket. and the same error
 messages will be added to the log and the ticket
...
 [Wed Jul 10 15:33:11 2013] [error]:
 rt-4.0.12-13580-1373470372-461.16282-...@lfm-software.com:
 `/opt/rt4/etc/msmtp_wrapper -oi -t -ODeliveryMode=b -OErrorMode=m -f
 lfm.t...@aveva.com` exited with code 64
 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:486)

You're passing sendmail only arguments (As documented in the
configuration file) to msmtp

http://bestpractical.com/rt/docs/latest/RT_Config.html#SendmailArguments

Add in the usual caveat about using a real MTA, but googling msmtp
code 64 will find you documentation on how to turn up msmtp's logging
to debug so you can get a real error.  I suspect that turning off
sendmail brand sendmail arguments will fix it (until msmtp loses mail
on you, but that's a separate problem).

-kevin


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Re: [rt-users] LDAPImport size limit woes

2013-07-11 Thread Thomas Sibley
On 07/11/2013 12:55 AM, Nathan Cutler wrote:
 You might contact the admins of the server and ask if they can enable
 the paging extension or something.  It's strange that it's not
 supported; it's been around for _ages_.
 
 Thomas: OK, I will ask them. Is this the one:
 
 http://www.rfc-editor.org/rfc/rfc2696.txt
 
 ?

Yep, that's the RFC for it.  I like to use the html version which has
slightly nicer formatting: https://tools.ietf.org/html/rfc2696



[rt-users] Configure Role Rights Globally?

2013-07-11 Thread Elliott, Kevin C (DOR)
I have a new install of Request Tracker 4.0.7 and am working through the very 
granular Rights structure. I'm planning on implementing a number of queues, 
some of which will be managed by IT personnel in departments other than my own.

I'm wondering how people configure their Role (AdminCC, Cc, Owner and 
Requestor) rights - specifically whether or not they configure them on a 
per-queue basis or globally? To me, it makes conceptual sense to configure Role 
rights globally because regardless of what queue someone is working in, 
Requestors will need ReplyToTicket and ShowTicket and so on for each Role. Is 
there any obvious drawback to this approach? It seems unnecessarily tedious to 
assign the same Rights to each Role for each Queue.

I would appreciate the input from someone more experienced with Request Tracker.

Thank you.

---
Kevin Elliott
Networking Specialist II
Alaska Department of Revenue, ASD-IT
(907) 465-2314



Re: [rt-users] Configure Role Rights Globally?

2013-07-11 Thread Tim Wiley

On 07/11/2013 02:42 PM, Elliott, Kevin C (DOR) wrote:

I have a new install of Request Tracker 4.0.7 and am working through the
very granular Rights structure. I’m planning on implementing a number of
queues, some of which will be managed by IT personnel in departments
other than my own.

I’m wondering how people configure their Role (AdminCC, Cc, Owner and
Requestor) rights – specifically whether or not they configure them on a
per-queue basis or globally? To me, it makes conceptual sense to
configure Role rights globally because regardless of what queue someone
is working in, Requestors will need ReplyToTicket and ShowTicket and so
on for each Role. Is there any obvious drawback to this approach? It
seems unnecessarily tedious to assign the same Rights to each Role for
each Queue.

I would appreciate the input from someone more experienced with Request
Tracker.

Thank you.


This is precisely how we do those roles.

Requestor  Cc:
* ReplyToTicket
* ShowTicket

AdminCc:
* CommentOnTicket
* ReplyToTicket
* ShowTicket
* ShowTicketComments

As for owner, they'll already have rights in the queue by virtue of 
being a worker in it.  At least in my setup they do.  It seems to work 
pretty well for giving permissions to users that have a vested interest 
in a given ticket, but not having specific permissions in the queue.


[rt-users] How to customize/redirect default Logout Page?

2013-07-11 Thread Duncan Napier
Hi,

I Run RT 4.0.8 using CAS Authentication and when an authenticated user selects 
the Logout item on the Settings/Logout menu, the web server forwards briefly to 
the share/html/NoAuth/Logout.html and then re-logs CAS Authenticated users back 
in. I would like to Logout.html to forward to a URL on the CAS server that 
causes the browser to clear the CAS login tokens/cookies, and effectively log 
out authenticated CAS users.

I tried editing Logout.html to redirect to the CAS logout page, but changing 
the contents of Logout.html has no effect on the Logout page as Logout.html 
seems to be defined somewhere else. Is there a .po file or something for 
replacing the RT default with a custom or forwarded logout page?

 Regards,

 Duncan.



Re: [rt-users] How to customize/redirect default Logout Page?

2013-07-11 Thread Chris O'Kelly
I haven't touched CAS before, so I am grasping at straws here, but lets start 
by making the assumption that you edited ./share/html/NoAuth/Logout.html (I 
think best practises would dictate that you edit a local copy in 
local/html/NoAuth/Logout.html, but I do not believe it is a necessity). I would 
be really surprised if you were not seeing any changes after modifying that 
file, but I have been got by all of these before, and they seem possible:

-Have you cleared your mason cache? (you'll need to rm -rf 
/your_rt_directory/var/mason_data/obj/*)
-Have you restarted your web server? (if it's apache, sudo service apache2 
restart)
-Have you cleared your browser cache?

These are the first places I'd look if applied changes are not being reflected.

Regards



Regards

Chris O'Kelly
Systems  Web Administrator

Minecorp Australia
P: 07 3723 1000

M: 0450 586 190


Minecorp Australia
37 Murdoch Circuit
Acacia Ridge QLD 4110
Australia
www.minecorp.com.au
Sent Via a Mobile Device.


-Original Message-
From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Duncan Napier
Sent: Friday, 12 July 2013 2:36 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] How to customize/redirect default Logout Page?

Hi,

I Run RT 4.0.8 using CAS Authentication and when an authenticated user selects 
the Logout item on the Settings/Logout menu, the web server forwards briefly to 
the share/html/NoAuth/Logout.html and then re-logs CAS Authenticated users back 
in. I would like to Logout.html to forward to a URL on the CAS server that 
causes the browser to clear the CAS login tokens/cookies, and effectively log 
out authenticated CAS users.

I tried editing Logout.html to redirect to the CAS logout page, but changing 
the contents of Logout.html has no effect on the Logout page as Logout.html 
seems to be defined somewhere else. Is there a .po file or something for 
replacing the RT default with a custom or forwarded logout page?

 Regards,

 Duncan.