Re: [rt-users] LDAPImport size limit woes
You might contact the admins of the server and ask if they can enable the paging extension or something. It's strange that it's not supported; it's been around for _ages_. Thomas: OK, I will ask them. Is this the one: http://www.rfc-editor.org/rfc/rfc2696.txt ? Nathan
Re: [rt-users] Mandatory Custom Field Privileges
On 07/10/2013 06:42 PM, Thomas Sibley wrote: * What's unexpected is if a user has SeeCustomField, but not ModifyCustomField on a mandatory CF, at ticket creation they get the error MyCustomField: Input must match [Mandatory] even though it's not displayed they don't have modify rights on it. Shouldn't RT create the ticket just as it does for a user without SeeCustomField, leaving the mandatory CF unset? This is totally a bug. I just replicated it on 4.0-trunk. After digging, I discovered that I fixed it on git master, which will become RT 4.2. An equivalent fix should be backported to the 4.0 version of the CF validation. I'm Cc'ing this to our bug tracker. Thank you for your help Thomas. I look forward to getting the fix into our own instance.
Re: [rt-users] RT-Extension-ReportSpam (was: Tickets created by junk mail)
Hi Stephen, this extension seems quite interesting, but I don't really know what to do with it. There's no documentation about installing nor about using. I installed it the usual way: perl Makefile.PL make make install Everything seemed to go well, but I see no difference at all in RT's UI. So I cleaned the mason cache and restarted Apache again, but I still see no difference. Could you please help me? Bye Cris Cena, Stephen (ext. 300) wrote: Have you checked out this extension yet? http://search.cpan.org/dist/RT-Extension-ReportSpam/lib/RT/Extension/Rep ortSpam.pm This coupled with an rt-crontool job might be what you're looking for. Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.com Thank you for helping us help you help us all. --For email related issues, please contact postmas...@qvii.com
Re: [rt-users] RT4 - Email Errors generated even when sent 'successfully'
On Wed, Jul 10, 2013 at 08:57:47AM -0700, scott.dalzell wrote: The issue is my RT system is having a good old moan whenever an email is sent. it is adding errors onto the RT ticket and the error log, however, all the emails are reaching there targets. The users can reply to any emails from RT and the replys will be added to the ticket. and the same error messages will be added to the log and the ticket ... [Wed Jul 10 15:33:11 2013] [error]: rt-4.0.12-13580-1373470372-461.16282-...@lfm-software.com: `/opt/rt4/etc/msmtp_wrapper -oi -t -ODeliveryMode=b -OErrorMode=m -f lfm.t...@aveva.com` exited with code 64 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:486) You're passing sendmail only arguments (As documented in the configuration file) to msmtp http://bestpractical.com/rt/docs/latest/RT_Config.html#SendmailArguments Add in the usual caveat about using a real MTA, but googling msmtp code 64 will find you documentation on how to turn up msmtp's logging to debug so you can get a real error. I suspect that turning off sendmail brand sendmail arguments will fix it (until msmtp loses mail on you, but that's a separate problem). -kevin pgpk6pNyvs5dc.pgp Description: PGP signature
Re: [rt-users] LDAPImport size limit woes
On 07/11/2013 12:55 AM, Nathan Cutler wrote: You might contact the admins of the server and ask if they can enable the paging extension or something. It's strange that it's not supported; it's been around for _ages_. Thomas: OK, I will ask them. Is this the one: http://www.rfc-editor.org/rfc/rfc2696.txt ? Yep, that's the RFC for it. I like to use the html version which has slightly nicer formatting: https://tools.ietf.org/html/rfc2696
[rt-users] Configure Role Rights Globally?
I have a new install of Request Tracker 4.0.7 and am working through the very granular Rights structure. I'm planning on implementing a number of queues, some of which will be managed by IT personnel in departments other than my own. I'm wondering how people configure their Role (AdminCC, Cc, Owner and Requestor) rights - specifically whether or not they configure them on a per-queue basis or globally? To me, it makes conceptual sense to configure Role rights globally because regardless of what queue someone is working in, Requestors will need ReplyToTicket and ShowTicket and so on for each Role. Is there any obvious drawback to this approach? It seems unnecessarily tedious to assign the same Rights to each Role for each Queue. I would appreciate the input from someone more experienced with Request Tracker. Thank you. --- Kevin Elliott Networking Specialist II Alaska Department of Revenue, ASD-IT (907) 465-2314
Re: [rt-users] Configure Role Rights Globally?
On 07/11/2013 02:42 PM, Elliott, Kevin C (DOR) wrote: I have a new install of Request Tracker 4.0.7 and am working through the very granular Rights structure. I’m planning on implementing a number of queues, some of which will be managed by IT personnel in departments other than my own. I’m wondering how people configure their Role (AdminCC, Cc, Owner and Requestor) rights – specifically whether or not they configure them on a per-queue basis or globally? To me, it makes conceptual sense to configure Role rights globally because regardless of what queue someone is working in, Requestors will need ReplyToTicket and ShowTicket and so on for each Role. Is there any obvious drawback to this approach? It seems unnecessarily tedious to assign the same Rights to each Role for each Queue. I would appreciate the input from someone more experienced with Request Tracker. Thank you. This is precisely how we do those roles. Requestor Cc: * ReplyToTicket * ShowTicket AdminCc: * CommentOnTicket * ReplyToTicket * ShowTicket * ShowTicketComments As for owner, they'll already have rights in the queue by virtue of being a worker in it. At least in my setup they do. It seems to work pretty well for giving permissions to users that have a vested interest in a given ticket, but not having specific permissions in the queue.
[rt-users] How to customize/redirect default Logout Page?
Hi, I Run RT 4.0.8 using CAS Authentication and when an authenticated user selects the Logout item on the Settings/Logout menu, the web server forwards briefly to the share/html/NoAuth/Logout.html and then re-logs CAS Authenticated users back in. I would like to Logout.html to forward to a URL on the CAS server that causes the browser to clear the CAS login tokens/cookies, and effectively log out authenticated CAS users. I tried editing Logout.html to redirect to the CAS logout page, but changing the contents of Logout.html has no effect on the Logout page as Logout.html seems to be defined somewhere else. Is there a .po file or something for replacing the RT default with a custom or forwarded logout page? Regards, Duncan.
Re: [rt-users] How to customize/redirect default Logout Page?
I haven't touched CAS before, so I am grasping at straws here, but lets start by making the assumption that you edited ./share/html/NoAuth/Logout.html (I think best practises would dictate that you edit a local copy in local/html/NoAuth/Logout.html, but I do not believe it is a necessity). I would be really surprised if you were not seeing any changes after modifying that file, but I have been got by all of these before, and they seem possible: -Have you cleared your mason cache? (you'll need to rm -rf /your_rt_directory/var/mason_data/obj/*) -Have you restarted your web server? (if it's apache, sudo service apache2 restart) -Have you cleared your browser cache? These are the first places I'd look if applied changes are not being reflected. Regards Regards Chris O'Kelly Systems Web Administrator Minecorp Australia P: 07 3723 1000 M: 0450 586 190 Minecorp Australia 37 Murdoch Circuit Acacia Ridge QLD 4110 Australia www.minecorp.com.au Sent Via a Mobile Device. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Duncan Napier Sent: Friday, 12 July 2013 2:36 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to customize/redirect default Logout Page? Hi, I Run RT 4.0.8 using CAS Authentication and when an authenticated user selects the Logout item on the Settings/Logout menu, the web server forwards briefly to the share/html/NoAuth/Logout.html and then re-logs CAS Authenticated users back in. I would like to Logout.html to forward to a URL on the CAS server that causes the browser to clear the CAS login tokens/cookies, and effectively log out authenticated CAS users. I tried editing Logout.html to redirect to the CAS logout page, but changing the contents of Logout.html has no effect on the Logout page as Logout.html seems to be defined somewhere else. Is there a .po file or something for replacing the RT default with a custom or forwarded logout page? Regards, Duncan.
