[rt-users] Asset tracker - REST api
Hi! I have a question regarding extension asset tracker. How does it store the items ? Is it the same way as regular tickets ? The reason I am asking is because we have a number of domains that we need to keep track of expiring. My idea was to put domains with expiry date into RT with AT extension and write a small php cron (that will communicate with RT via REST API) to send email reminders to certain RT groups (eg. admins). -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] Approvals on Assets Tracker?
Hello, i am trying to make approvals work on Assets in the Asset Tracker module on a 4.0.10 RT. Approvals are working for a normal Ticket queue, but not for an asset type in AT. I think its because the template is not loaded by the scrip. I dont have the conditions to choose from on AT like in RT. Im missing the On Create condition and the Create Tickets action on the scrip-create in AT. Any idea how i can make this work and create an approval in ___Approvals when an asset is created? Thank you!! Malic -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] rt-dump-metadata selecting nonextistent column
I swear I searched before I posted. Given that I'm getting a XML file back from rt-d-m, what's your opinion of it's trustworthyness? Is there an ETA on an update or a patch? Thank you, Len. On Fri, Sep 20, 2013 at 8:24 PM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Sep 20, 2013 at 08:12:21PM -0400, Len Jaffe wrote: Per the excellent advice I received at Ohio LinuxFest, I tried to run rt-dump-metadata, but received the following error message: [Sat Sep 21 00:04:11 2013] [warning]: DBD::Oracle::db prepare failed: ORA-00904: PRIVATEKEY: invalid identifier (DBD ERROR: error possibly near * indicator at char 7 in 'SELECT *privatekey FROM Users WHERE id = :p1') [for Statement SELECT privatekey FROM Users WHERE id = ?] at /webdata/perl5/perlbrew/perls/perl-5.18.0/lib/site_perl/5.18.0/DBIx/SearchBuilder/Handle.pm line 549. I checked, and my Users table does not have a privatekey column. This installation started with 4.0.15, and I've since installed 4.016 and 4.0.17 over the top, but I don't recall being instructed to upgrade the database with either point release. Did I miss a memo? http://issues.bestpractical.com/Ticket/Display.html?id=22465 -kevin -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training -- lenja...@jaffesystems.com 614-404-4214@lenjaffe Software Engineer, Founder Volunteerable http://www.volunteerable..com/, Host of Columbus Code Jam http://www.meetup.com/techlifecolumbus/ www.lenjaffe.com http://www.theycomewithcheese.com Perl Advent Planet http://www.lenjaffe.com/PerlAdventPlanet/ - Advent Calendars: Perlish and otherwise. -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Custom Field as a column in search results?
On Mon, Sep 23, 2013 at 12:18:12AM -0400, Bill McGonigle wrote:
On 09/05/2013 10:16 AM, Kevin Falcone wrote:
As a superuser -
Click on Edit, click on Edit this Saved Search, click on Advanced, add
__CustomField.{Impact to user}__ to the search, update the search.
If you were building a Queue specific search, you'd be able to do it
from the normal Format builder at the bottom of the Query builder.
I'm trying to get this working on 4.0.8 (it was working for us on
3.6.7). What I'm seeing is that the search works fine when defined, but
it's not 'sticking' to be the default search as it was before.
Here's the step-by-step - I'm hoping somebody can point out my error:
1) log in as root
2) click the queue in the 'Quick search' box
I'm not sure why this would have worked on 3.8, because the code is
the same. The Quick Search widget does not have it's own Format
saved. It uses $DefaultSearchResultFormat set in your
RT_SiteConfig.pm
http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSearchResultFormat
The instructions I gave were for editing *searches* on the home page,
not the quick search.
-kevin
3) click 'Edit Search'
4) in 'Display Columns', choose the field, and move it right with the
arrow button. Adjust position as required.
4a) tuned it in 'Advanced' for layout (definition included below)
5) click 'Update Format and Search' (looks perfect)
6) verify the custom field is still there by clicking among [Edit,
Advanced, Show Results] - looks great
7) return to 'Home'
8) click queue again. === Custom Field Gone ===
pgpIdOwQJng9z.pgp
Description: PGP signature
--
RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Asset tracker - REST api
On Mon, Sep 23, 2013 at 12:42:01PM +0300, Alexander Kucheryuk wrote: The reason I am asking is because we have a number of domains that we need to keep track of expiring. My idea was to put domains with expiry date into RT with AT extension and write a small php cron (that will communicate with RT via REST API) to send email reminders to certain RT groups (eg. admins). It might be easier to just make repeating tickets. https://metacpan.org/module/RT::Extension::RepeatTicket -kevin pgpdRyGtnKh56.pgp Description: PGP signature -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Problem with groups and Couldn't load the specified principal
On Sat, Sep 21, 2013 at 04:35:07PM -0700, Jaye Mathisen wrote: If I go to Modify global group rights, and type in a new group name down in the add group box, I get: * Couldn't load the specified principal If I got to tools and try to create a user-defined group, call it TEMP, I get Group created, and i can add a member to it, which succeeds, but I can't see them in group rights, or do anything useful. What happens when you go back to Modify global group rights and type in TEMP now? In 3.8 we used to list every group in the system on that page, but that was horrible if you had a lot of groups. The group rights autocompleter doesn't make new groups for you, it just provides a better way to select one of thousands of possible groups. -kevin pgpMtYZQDg6cN.pgp Description: PGP signature -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Problem with groups and Couldn't load the specified principal
I see the problem. You type in a group and then have to assign rights to it at the time. It doesn't appear to work to just create a group, then assign rights. It's working fine once I type in a group name, and then click any of the checkboxes then hit save. My apologies for my confusion. 4.0.17 is working great. Might bite the bullet and jump to 4.2 before we get too far into this. Thanks for your help. On 9/23/2013 8:32 AM, Kevin Falcone wrote: On Sat, Sep 21, 2013 at 04:35:07PM -0700, Jaye Mathisen wrote: If I go to Modify global group rights, and type in a new group name down in the add group box, I get: * Couldn't load the specified principal If I got to tools and try to create a user-defined group, call it TEMP, I get Group created, and i can add a member to it, which succeeds, but I can't see them in group rights, or do anything useful. What happens when you go back to Modify global group rights and type in TEMP now? In 3.8 we used to list every group in the system on that page, but that was horrible if you had a lot of groups. The group rights autocompleter doesn't make new groups for you, it just provides a better way to select one of thousands of possible groups. -kevin -- Jaye Mathisen, Lil Pantry P:541-476-0152 F:541-476-0152 attachment: mrcpu.vcf -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Change Queue Name Not Persisting
Sorry, version v4. It must have been cached somewhere as it has corrected itself. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, September 20, 2013 1:50 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Change Queue Name Not Persisting On Fri, Sep 20, 2013 at 10:26:38AM -0400, Jason Ledford wrote: I have changed the queue name in an RT install and everything seems fine except any dropdowns, like new ticket it or quick ticket all still have the old name. I have rebooted and cleared mason cache. Any thoughts? I have shredded all data at this point so not concerned if data is interrupted. You don't say, but I assume you're running 3.8 and didn't log out and back in. This was addressed in 4.0. -kevin -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Problem with groups and Couldn't load the specified principal
On Mon, Sep 23, 2013 at 09:31:03AM -0700, Jaye Mathisen wrote: I see the problem. You type in a group and then have to assign rights to it at the time. It doesn't appear to work to just create a group, then assign rights. Ah - yes, you type a name, select it from the autocompleter, assign the rights you want changed (you'll also see the title changes) and *then* save. -kevin pgpdfV0Tf33Ur.pgp Description: PGP signature -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Big problem with encoding subject
Le 20/09/2013 à 23:01:56+0200, Albert Shih a écrit Le 20/09/2013 à 08:58:35+0400, Ruslan Zakirov a écrit Hi, You didn't say how to reproduce the problem. Should it be email? Should it be UI? Only from email. When I send a email with some utf-8 character inside the subject the problem appear. I try to track the problem, so I installe a new server (FreeBSD), dump the all mysql base and rt config, put inside the new server and the problem still here. I disable all plugin and enable debug mode in RT : Here the log I find (It's really at the beginning : ) Sep 20 20:53:37 support-new RT: Converting 'iso-8859-1' to 'utf-8' for text/plain - Essai é, è, ã Sep 20 20:53:37 support-new RT: Mail from user #22 (albert.s...@obspm.fr) Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203642 Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203643 Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203644 Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203645 Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203646 Sep 20 20:53:37 support-new RT: About to prepare scrips for transaction #203646 Sep 20 20:53:37 support-new RT: Found 3 scrips for TransactionCreate stage with applicable type(s) Create for txn #203646 on ticket #10767 Sep 20 20:53:37 support-new RT: Converting 'utf-8' to 'utf-8' for text/plain - =?UTF-8?B?W0luZm8gT2JzcG0gIzEwNzY3XSBFc3NhaSDvv70sIO+/vSwg77+9?= Sep 20 20:53:37 support-new RT: Converting 'utf-8' to 'utf-8' for text/plain - =?UTF-8?B?W0luZm8gT2JzcG0gIzEwNzY3XSBFc3NhaSDvv70sIO+/vSwg77+9?= at this point something is wrong because echo W0luZm8gT2JzcG0gIzEwNzY3XSBFc3NhaSDvv70sIO+/vSwg77+9 |base64 -d [Info Obspm #10767] Essai �, �, � and missing a \n at the end It should be something like : echo [Info Obspm #10767] Essai é, è, ã |base64 W0luZm8gT2JzcG0gIzEwNzY3XSBFc3NhaSDDqSwgw6gsIMOjCg== More stranger, if now I close the ticket from the web UI the mail RT send to me is correct. Any help ? I'm totally stuck with this problem. The point is not only because I lost some UTF-8 character, but because with some UTF-8 in the subject some scrip don't work, the mail isn't send by RT to the requestor (for example). Today I install from empty disk (on vmware) a fresh FreeBSD 9.2-RC4, I don't use anything from the old config, I init a empty database (rt-setup-database --action=init). And I still get the problem. So the problem don't come from error in the configuration. I remark, with fresh install the « autoreply » scrip (who have in the script «Subject : etc..» is working perfectly, but since the « subject » is not inside the scrip it's stop working, the encoding is wrong. Any help would very very welcome. For example : where the subject is encoded inside RT and with which perl package ? Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: lun 23 sep 2013 22:25:09 CEST -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] rt-dump-metadata selecting nonextistent column
It looks like it dumped enough data for me to bootstrap my new instance. I'm pretty pleased. Len. On Mon, Sep 23, 2013 at 9:41 AM, Len Jaffe lenja...@jaffesystems.comwrote: I swear I searched before I posted. Given that I'm getting a XML file back from rt-d-m, what's your opinion of it's trustworthyness? Is there an ETA on an update or a patch? Thank you, Len. On Fri, Sep 20, 2013 at 8:24 PM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Sep 20, 2013 at 08:12:21PM -0400, Len Jaffe wrote: Per the excellent advice I received at Ohio LinuxFest, I tried to run rt-dump-metadata, but received the following error message: [Sat Sep 21 00:04:11 2013] [warning]: DBD::Oracle::db prepare failed: ORA-00904: PRIVATEKEY: invalid identifier (DBD ERROR: error possibly near * indicator at char 7 in 'SELECT *privatekey FROM Users WHERE id = :p1') [for Statement SELECT privatekey FROM Users WHERE id = ?] at /webdata/perl5/perlbrew/perls/perl-5.18.0/lib/site_perl/5.18.0/DBIx/SearchBuilder/Handle.pm line 549. I checked, and my Users table does not have a privatekey column. This installation started with 4.0.15, and I've since installed 4.016 and 4.0.17 over the top, but I don't recall being instructed to upgrade the database with either point release. Did I miss a memo? http://issues.bestpractical.com/Ticket/Display.html?id=22465 -kevin -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training -- lenja...@jaffesystems.com 614-404-4214@lenjaffe Software Engineer, Founder Volunteerable http://www.volunteerable..com/, Host of Columbus Code Jam http://www.meetup.com/techlifecolumbus/ www.lenjaffe.com http://www.theycomewithcheese.com Perl Advent Planet http://www.lenjaffe.com/PerlAdventPlanet/ - Advent Calendars: Perlish and otherwise. -- lenja...@jaffesystems.com 614-404-4214@lenjaffe Software Engineer, Founder Volunteerable http://www.volunteerable..com/, Host of Columbus Code Jam http://www.meetup.com/techlifecolumbus/ www.lenjaffe.com http://www.theycomewithcheese.com Perl Advent Planet http://www.lenjaffe.com/PerlAdventPlanet/ - Advent Calendars: Perlish and otherwise. -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Big problem with encoding subject
Le 23/09/2013 à 22:30:21+0200, Albert Shih a écrit
Any help ?
I'm totally stuck with this problem. The point is not only because I lost
some UTF-8 character, but because with some UTF-8 in the subject some scrip
don't work, the mail isn't send by RT to the requestor (for example).
Today I install from empty disk (on vmware) a fresh FreeBSD 9.2-RC4, I
don't use anything from the old config, I init a empty database
(rt-setup-database --action=init). And I still get the problem.
So the problem don't come from error in the configuration.
I remark, with fresh install the « autoreply » scrip (who have in the
script «Subject : etc..» is working perfectly, but since the « subject » is
not inside the scrip it's stop working, the encoding is wrong.
Any help would very very welcome.
For example : where the subject is encoded inside RT and with which perl
package ?
I try to find where the subject is encoded and find this thing little
strange.
I put some RT:Logger inside
Action/SendEmail.pm
in
sub SetHeaderAsEncoding {
my $self = shift;
my ( $field, $enc ) = ( shift, shift );
my $head = $self-TemplateObj-MIMEObj-head;
if ( lc($field) eq 'from' and RT-Config-Get('SMTPFrom') ) {
$head-replace( $field, RT-Config-Get('SMTPFrom') );
return;
}
my $value = $head-get( $field );
$RT::Logger-debug( In Action/Sendmail.pm '$field' and '$value' before ) ;
$value = $self-MIMEEncodeString( $value, $enc );
$head-replace( $field, $value );
$RT::Logger-debug( In Action/Sendmail.pm '$value' just after ) ;
}
and the thing is in the log I find
Sep 23 23:05:49 support-9 RT: In Action/Sendmail.pm 'Subject' and '[Support #5]
AutoReply: Essai, \xc3\xa9, \xc3\xa0, \xc3\xa3 ' before
Sep 23 23:05:49 support-9 RT: In Action/Sendmail.pm
'=?UTF-8?B?W1N1cHBvcnQgIzVdIEF1dG9SZXBseTogRXNzYWksIMOpLCDDoCwgw6M=?=' just
after
Sep 23 23:05:49 support-9 RT: Converting 'utf-8' to 'utf-8' for text/plain -
=?UTF-8?B?W1N1cHBvcnQgIzVdIEF1dG9SZXBseTogRXNzYWksIMOpLCDDoCwgw6M=?=
Sep 23 23:05:49 support-9 RT: In Action/Sendmail.pm 'Subject' and '[Support #5]
Essai, \xef\xbf\xbd, \xef\xbf\xbd, \xef\xbf\xbd ' before
Sep 23 23:05:49 support-9 RT: In Action/Sendmail.pm
'=?UTF-8?B?W1N1cHBvcnQgIzVdIEVzc2FpLCDvv70sIO+/vSwg77+9?=' just after
Sep 23 23:05:49 support-9 RT: Converting 'utf-8' to 'utf-8' for text/plain -
=?UTF-8?B?W1N1cHBvcnQgIzVdIEVzc2FpLCDvv70sIO+/vSwg77+9?=
the first couple of encoding is correct, but why (normal ? ) RT try to
encode a second time, anyway the second time is wrong.
So or the problem come from RT with two encoding, or he come from some perl
package.
Regards.
JAS
--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: j...@obspm.fr
Heure local/Local time:
lun 23 sep 2013 23:02:21 CEST
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Re: [rt-users] Big problem with encoding subject
Le 23/09/2013 à 23:09:26+0200, Albert Shih a écrit } and the thing is in the log I find Sep 23 23:05:49 support-9 RT: In Action/Sendmail.pm 'Subject' and '[Support #5] AutoReply: Essai, \xc3\xa9, \xc3\xa0, \xc3\xa3 ' before Sep 23 23:05:49 support-9 RT: In Action/Sendmail.pm '=?UTF-8?B?W1N1cHBvcnQgIzVdIEF1dG9SZXBseTogRXNzYWksIMOpLCDDoCwgw6M=?=' just after Sep 23 23:05:49 support-9 RT: Converting 'utf-8' to 'utf-8' for text/plain - =?UTF-8?B?W1N1cHBvcnQgIzVdIEF1dG9SZXBseTogRXNzYWksIMOpLCDDoCwgw6M=?= Sep 23 23:05:49 support-9 RT: In Action/Sendmail.pm 'Subject' and '[Support #5] Essai, \xef\xbf\xbd, \xef\xbf\xbd, \xef\xbf\xbd ' before Sep 23 23:05:49 support-9 RT: In Action/Sendmail.pm '=?UTF-8?B?W1N1cHBvcnQgIzVdIEVzc2FpLCDvv70sIO+/vSwg77+9?=' just after Sep 23 23:05:49 support-9 RT: Converting 'utf-8' to 'utf-8' for text/plain - =?UTF-8?B?W1N1cHBvcnQgIzVdIEVzc2FpLCDvv70sIO+/vSwg77+9?= the first couple of encoding is correct, but why (normal ? ) RT try to encode a second time, anyway the second time is wrong. So or the problem come from RT with two encoding, or he come from some perl package. YESSSI find the problem. The problem come with the new version of p5-Encode-2.55 with the old version p5-Encode-2.49 it's working again. I don't known where is the real problem, but between p5-Encode-2.55 and RT they are some incompability. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: lun 23 sep 2013 23:23:26 CEST -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
