[rt-users] [rt-announce] RT-Extension-Assets 1.04
Assets 1.04 -- 2015-03-02 - We are pleased to announce Assets 1.04: https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz.asc SHA1 sums c933c7e8f9779a711021599ab38d3b011d655180 RT-Extension-Assets-1.04.tar.gz 08b6642151c32d172f854f2dd34d508a9b8b69a5 RT-Extension-Assets-1.04.tar.gz.asc Changes from 1.02: * Keep values of date CFs if asset creation fails (due to CF values that fail validation, or other reasons) * Speed up asset asset searches with multiple limits on the same role; this primarily effects installs with the RT-Extension-MergeUsers extension installed. A complete changelog is available from git by running: git log 1.02..1.04 or visiting https://github.com/bestpractical/rt-extension-assets/compare/1.02...1.04 ___ rt-announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce
[rt-users] Loading requests in batch mode ? RT 4.2.9
As said earlier, I'm now using another tool to manage our requests. With this other system, it is possible to export all the still opened tickets, with dates when available.I would like to load, in batch, all these tickets in RTIs there a way in RT to do that ?In this specific case, would it be better to choose another program than RT ?Thanks,Gaston -- View this message in context: http://requesttracker.8502.n7.nabble.com/Loading-requests-in-batch-mode-RT-4-2-9-tp59693.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] ticket rejected still bold in list
On Mon, Mar 2, 2015 at 8:03 PM, LAW Andy andy@roslin.ed.ac.uk wrote: HTML styling - visited vs unvisited anchors/hrefs. Uhm...I don't think so, since to reject I have to visit the ticket anyway. Luca
[rt-users] RT 3.8.8 goes down intermittently
Hi, I am experiencing some issue when RT 3.8.8 is going down intermittently when a user is doing a search. I have been trying to investigate this issue and noticed several strange errors in the /var/log/rt3.log First, I noticed that the time in this log in 5 hours off. My OS time is set correctly and is connected to our NTP servers. I also noticed in /opt/rt3/etc/RT_Siteconfig.pm that it is set to pull the time from /etc/timezone. my $zone = US/Eastern; $zone=`/bin/cat /etc/timezone` if -f /etc/timezone; chomp $zone; Set($Timezone, $zone); Second, these type of errors show up repeatedly around the time the end-user is experiencing intermittent connection issues. This error appears several times in the log. [Mon Mar 2 11:08:53 2015] [crit]: Apache2::RequestIO::print: (103) Software caused connection abort at /usr/lib/perl5/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 1019 (/opt/rt3/libexec/webmu x.pl:79) [Mon Mar 2 11:08:53 2015] [crit]: Apache2::RequestIO::rflush: (103) Software caused connection abort at /usr/lib/perl5/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 1020 (/opt/rt3/libexec/webm ux.pl:79) Later on this error appears several times. [Mon Mar 2 12:34:40 2015] [error]: Impossible to assign the ticket to 3680: That user may not own tickets in that queue ((eval 8596):14) In addition, this error appeared a few days before during one occurrence, but not with recent incident. [Fri Feb 27 20:54:43 2015] [error]: Couldn't set date: That is already the current value (/usr/local/share/request-tracker3.8/plugins/RT-IR/lib/RT/Action/RTIR_SetStartedToNow.pm:26) Any help with understanding these errors would be helpful! Thank you, Jason
Re: [rt-users] Login in unix
I'd question the reason for this. On 01/03/2015 23:44, Aaron Guise wrote: You cannot. The users created in the Web UI are only for RT. To login to *NIX you need to create the user at the OS level. Of course you could do the user creation with a scrip once the user is created. Not sure I would though as personally I prefer to closely control whom gets access to my systems. -- Aaron Date: Mon, 23 Feb 2015 13:06:23 -0800 From: sshgu...@ymail.com To: rt-users@lists.bestpractical.com Subject: [rt-users] Login in unix Hi How can i login in unix with a user that is created in RT's web interface? -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com mailto:kobus.ben...@trustpayglobal.com -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] RT customize SendEmail.pm
Hi! this sounds good but I can't find it in the UI. Your are probably not referring the rt-email-group-admin command and a static configuration. regards! Sven Von: Alex Peters a...@peters.net For posterity, RT v4.2.10 introduces the ability to add groups as requestors. If I understand this thread correctly (a group of people belonging to another queue are requesting work in this queue), RT v4.2.10 should allow the desired behaviour without code modifications.
Re: [rt-users] RT customize SendEmail.pm
Ah ok I finally found it, I have to create the ticket first, and then I can add the group as requestor in the people tab. So our user set the requestor when they create the ticket (to send them the initial ticket description). So is there a way to put the requestor group field into the create page? regards! Sven Von: Sternberger, Sven sven.sternber...@desy.de An: rt-users@lists.bestpractical.com CC: Alex Peters a...@peters.net Gesendet: Montag, 2. März 2015 10:37:59 Betreff: Re: [rt-users] RT customize SendEmail.pm Hi! this sounds good but I can't find it in the UI. Your are probably not referring the rt-email-group-admin command and a static configuration. regards! Sven Von: Alex Peters a...@peters.net For posterity, RT v4.2.10 introduces the ability to add groups as requestors. If I understand this thread correctly (a group of people belonging to another queue are requesting work in this queue), RT v4.2.10 should allow the desired behaviour without code modifications.
Re: [rt-users] ticket rejected still bold in list
On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters a...@peters.net wrote: Could you please clarify this question? Looking at the ticket list I can see bold tickets when they are new and not yet modified, and then grayed once they are opened/commented. It happened in the past I rejected some tickets directly, and the ticket is shown still as bold in the search list, so that it seems new at glance. Thanks, Luca
[rt-users] Asset for RT 1.0.2 and rt-crontool
Hi, I've installed RT 4.2.9 and Asset 1.0.2 and now try to configure it for tech support. Is it possible to use rt-crontool to change a status of an asset depend on it's custom field? I'd like to create Expiration data custom field to change status of assets if data expired. How to do this? Thanks, Andrey .
Re: [rt-users] Asset for RT 1.0.2 and rt-crontool
On Mon, 2 Mar 2015 19:46:36 +0300 Andrey K a...@rambler.ru wrote: Is it possible to use rt-crontool to change a status of an asset depend on it's custom field? I'd like to create Expiration data custom field to change status of assets if data expired. Assets doesn't have support for triggered actions (scrips) yet. You can override the AddCustomFieldValue method on RT::Asset to accomplish this manually. - Alex
Re: [rt-users] RT 3.8.8 goes down intermittently
On Mon, 2 Mar 2015 14:14:20 + Calafiore, Jason [USA] calafiore_ja...@bah.com wrote: I am experiencing some issue when RT 3.8.8 RT 3.8 reached end-of-life nearly a year ago: http://blog.bestpractical.com/2014/04/rt-38-reaches-end-of-life.html RT 3.8.8 was released nearly 5 years ago, and has multiple published security vulnerabilities against it, including SQL injection and arbitrary execution of code. Upgrade -- which will also likely fix the bug you're seeing. - Alex
Re: [rt-users] Notify when ticket transferred into queue
Thanks. That turned out to be the right answer. On Fri, Feb 27, 2015 at 7:22 PM, Alex Peters a...@peters.net wrote: I'm guessing that your scrip is set to run in Transaction Create mode. By changing your scrip to run in Transaction Batch mode, the queue change will have already completed. This should cause AdminCcs to refer to the correct people when the scrip then runs. On Thu, 19 Feb 2015 at 05:23 Bryn Kanar kan...@ucsc.edu wrote: Hello -- I'm trying to figure out how to notify members of a queue when a ticket is transferred into their queue. I've tried using On Queue Change Notify AdminCcs but that sends notification to the AdminCcs of the queue the ticket is being transfered FROM. I need to notify AminCcs of the queue the ticket is being transferred INTO. Any suggestions appreciated. Thank you. Bryn Kanar University of California, Santa Cruz
Re: [rt-users] Asset for RT 1.0.2 and rt-crontool
So, is it impossible to act on assets like tickets from rt-crontool? Assets doesn't have support for triggered actions (scrips) yet. You can override the AddCustomFieldValue method on RT::Asset to accomplish this manually. - Alex
Re: [rt-users] ticket rejected still bold in list
I'm not aware of this functionality at all in stock RT, but I'm keen to learn more. Looking forward to other responses to this issue. On Mon, 2 Mar 2015 9:54 pm Luca Ferrari fluca1...@infinito.it wrote: On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters a...@peters.net wrote: Could you please clarify this question? Looking at the ticket list I can see bold tickets when they are new and not yet modified, and then grayed once they are opened/commented. It happened in the past I rejected some tickets directly, and the ticket is shown still as bold in the search list, so that it seems new at glance. Thanks, Luca
Re: [rt-users] Asset for RT 1.0.2 and rt-crontool
On Mon, 2 Mar 2015 21:33:12 +0300 Andrey K a...@rambler.ru wrote: So, is it impossible to act on assets like tickets from rt-crontool? As of now, yes. rt-crontool is still ticket-centric, in that its search predicates only return tickets, and its actions are still Scrips' actions, which assume they act on tickets. Writing a small amount of code to iterate over assets and modify them is fairly simple, however. - Alex
Re: [rt-users] ticket rejected still bold in list
HTML styling - visited vs unvisited anchors/hrefs. On 2 Mar 2015, at 18:53, Alex Peters a...@peters.netmailto:a...@peters.net wrote: I'm not aware of this functionality at all in stock RT, but I'm keen to learn more. Looking forward to other responses to this issue. On Mon, 2 Mar 2015 9:54 pm Luca Ferrari fluca1...@infinito.itmailto:fluca1...@infinito.it wrote: On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters a...@peters.netmailto:a...@peters.net wrote: Could you please clarify this question? Looking at the ticket list I can see bold tickets when they are new and not yet modified, and then grayed once they are opened/commented. It happened in the past I rejected some tickets directly, and the ticket is shown still as bold in the search list, so that it seems new at glance. Thanks, Luca The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336.
Re: [rt-users] Asset for RT 1.0.2 and rt-crontool
I don't understand how to do this task if I try to override AddCustomFieldValue method... Each my asset record have custom field Expiration date. This field is mandatory and fill in at the moment of creation. I thought if I run each night some tool like rt-crontool I can check this custom field and compare it with current date. If it's expired the status of asset should be changed. Assets doesn't have support for triggered actions (scrips) yet. You can override the AddCustomFieldValue method on RT::Asset to accomplish this manually. - Alex
