Re: [rt-users] Cron jobs generate output since 4.2.10

[fleon]

Thanks!



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[rt-users] Trying to reduce transactions

[Bryon Baker]

I am updating the time worked very often and would like to hide the transaction 
the snippet of code below seems to have no effect.
Can anyone help?

$ticket-SetTimeWorked($crtimeworked, RecordTransaction=0);

My is to not record a transaction when I update the Time Worked field.  Is that 
possible?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care

[rt-users] User able to view, comment, reply to tickets not belonging to themselves

[Michael Jablonski]

Hello everyone, 

I currently have RT 4.2.9 installed. I have the ability for our customers to 
log in and view their open and resolved tickets. This all works great and they 
can comment, reply and change the status on their tickets. However my issue is 
this: in the URL domain.tld/SelfService/Display.html?id= 1503120001 . After 
the id= it displays the ticket number. 
If I am a cleaver user I can easily understand the ticketing number and change 
it to 1503110001 and see the ticket that belongs to someone else, and they have 
the ability to comment, reply etc. 

I am looking for a way to either 
1) Not have the ticket number displayed in the URL 
2) Not have the ability to view other tickets that do not belong to the user 
logged in 

Thanks in advance if anyone can help me with this. 

Michael Jab 
XMission Support Manager 

[rt-users] Down System

[Bryon Baker]

Need help tracking down what is causing these messages.

Please help

[Thu Mar 12 18:19:47 2015] [error] [client 192.168.250.231] Premature end of 
script headers: rt-server.fcgi
[Thu Mar 12 18:19:54 2015] [warn] [client 192.168.250.231] mod_fcgid: read data 
timeout in 40 seconds
[Thu Mar 12 18:19:54 2015] [error] [client 192.168.250.231] Premature end of 
script headers: rt-server.fcgi

Thanks Bryon
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/

Re: [rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

[Landon Stewart]

On Mar 10, 2015, at 3:28 AM, Christian Loos cl...@netcologne.de wrote:
 
 @Alex:
 CreateTickets support both, CustomField and CF keys [1].
 
 @Landon:
 Why don't you simply add this lines to you template, as you are using a
 static customfield list and don't want to add all customfields (assuming
 you customfields are single value fields):
 
 CF-Customfield1: {$Tickets{'TOP'}-FirstCustomFieldValue('Customfield1')}
 CF-Customfield2: {$Tickets{'TOP'}-FirstCustomFieldValue('Customfield2')}
 CF-etc: {$Ticket{'TOP'}-FirstCustomFieldValue('etc')}

The problem with using FirstCustomFieldValue() is that I'd, of course, only get 
the first value for each CF but I want all the values for each CF to be copied 
over.

Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932



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