Re: [rt-users] sort tickets in queue by email (Dumitru Catalin

[Ram]

>
> From: Dumitru Catalin 
> To: "rt-users@lists.bestpractical.com"
> 
> Subject: [rt-users] sort tickets in queue by email
> Message-ID:
> <
> camqs9gh3re5incnsqps9j9cu8h-ns-6kw4m_+5c-rtrvzwh...@mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Hello,
>
>
> I set replay address and comment address for a queue. All tickets sent to
> this address I want to be inserted in that queue, but the system try to
> create the ticket in General queue.
>
> I need some advice, how can I sort the ticket in queue by address specified
> for that queue.
>
>
If you are using rt-mailgate make sure for those email addresses to specify
the right queue name with "--queue queuename"

Re: [rt-users] sort tickets in queue by email (Dumitru Catalin

[Dumitru Catalin]

Yes, i use rt-mailgate and postfix, and i set the corresponding alias in
/etc/aliases

În sâm., 23 ian. 2016 la 21:08, Ram  a scris:

> From: Dumitru Catalin 
>> To: "rt-users@lists.bestpractical.com"
>> 
>> Subject: [rt-users] sort tickets in queue by email
>> Message-ID:
>> <
>> camqs9gh3re5incnsqps9j9cu8h-ns-6kw4m_+5c-rtrvzwh...@mail.gmail.com>
>> Content-Type: text/plain; charset="utf-8"
>>
>> Hello,
>>
>>
>> I set replay address and comment address for a queue. All tickets sent to
>> this address I want to be inserted in that queue, but the system try to
>> create the ticket in General queue.
>>
>> I need some advice, how can I sort the ticket in queue by address
>> specified
>> for that queue.
>>
>>
> If you are using rt-mailgate make sure for those email addresses to
> specify the right queue name with "--queue queuename"
>