Re: [rt-users] How unprivileged users could see all tickets in their queue?
Have you granted the rights? In Admin > Global > Group Rights, select the "unprivileged users" tab, then grant "view queue". That should help, though our setup is quite different so I can't verify it. On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance wrote: > Hi all, > > I don't find how I could add ShowTickets or QueueList in SelfService. > > I want to allow my unprivileged users, grouped by company name, to see all > tickets in their queue. > > The group rights on the queue is correctly defined and users could access > to the tickets by entring the ticket number in the "goto Ticket" field (top > right in SelfService). > > I have tried to play with CustomRole but it's not working for me. So > anybody known how I can do it? > Thank you, > > -- > Félix Defrance > PGP: 0x0F04DC57 > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
[rt-users] How unprivileged users could see all tickets in their queue?
Hi all, I don't find how I could add ShowTickets or QueueList in SelfService. I want to allow my unprivileged users, grouped by company name, to see all tickets in their queue. The group rights on the queue is correctly defined and users could access to the tickets by entring the ticket number in the "goto Ticket" field (top right in SelfService). I have tried to play with CustomRole but it's not working for me. So anybody known how I can do it? Thank you, -- Félix Defrance PGP: 0x0F04DC57
Re: [rt-users] RT 4.4.1 and transaction isolation level on Postgres
On Mon, Jan 02, 2017 at 08:10:15PM -0800, Alex Vandiver wrote: > On Mon, 2 Jan 2017 17:12:29 +0100 > Václav Ovsík wrote: > > Can anybody confirm on different system? > > Thanks for the detailed replication instructions. I can replicate, and > have tracked down a minimal replication case. I'll drop my findings > and suggestion on your ticket. > ... Great, thank you very much for your time and effort! How about the Mysql don't have this problem - is this caused by the different default transaction isolation level or not? I can change isolation level in postgresql.conf to 'repeatable read' and things are different. Should I change the default isolation level on Postgres for RT to 'repeatable read'? -- Zito
