[rt-users] incoming (big) email are dropped
Hello everyone,
When we receive email with more than ~8MB I see only the three lines
below in rt's log and that all. Noting in web interface.
[2688] [Fri Sep 9 12:26:55 2016] [warning]: Use of uninitialized value
$args{"Message"} in print at /opt/rt4/sbin/../lib/RT/EmailParser.pm line
121. (/opt/rt4/sbin/../lib/RT/EmailParser.pm:121)
[2688] [Fri Sep 9 12:26:55 2016] [debug]: Encode::Guess guessed
encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)
[2688] [Fri Sep 9 12:26:55 2016] [error]: Couldn't parse or find
sender's address
(/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:86)
If I resent the same mail, with smaller attachment everything is OK.
Is there a limit size for incoming mail ?
Alex
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
[rt-users] missing new attachments on sending
Hi all, I upgraded RT last week from 4.0.19 to 4.4.1 with no problem. When we reply to a ticket and attach more than 1 file the mail usually drop some attachments. We drop 5 files in the box 'attach' below the answer. The files seams to be downloaded as we see no more progress bar and the OK logo appear for 3 seconds on the file. Then we write the answer and click the 'Update Ticket'. On the correspondence history and the outgoing mail there is only 3 files, same 3 files for the 'attachment' info on that ticket. We have to write another answer with the 2 missing files. We have no problem if the files are already on the server and we just select them with the checkbox in the 'Include attachments' below the 'attach' window. The 5 files are very small: < 100kB each. I don't know where to investigate ! Alex - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - September 12-14, 2016
