Re: [rt-users] Upgrade: RTFM Article, Content CustomField not displaying

[Anthony Gladdish]

Hi Kevin,

-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-
users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 20 August 2013 13:29
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Upgrade: RTFM Article, Content
CustomField not displaying

On Fri, Aug 16, 2013 at 09:26:41AM +, Anthony Gladdish
wrote:
 Test system ( RT 3.8.17 + RTFM 2.4.5 ):

  For both menus:
  Menu: RTFM - Configuration - Custom Fields
  Menu: Configuration - RTFM - Custom Fields

  Lists record #32 from the CustomFields table.
Applied column is empty.
  Lists record #31 from the CustomFields table.
Applied column is empty.

  Clicking on each CustomField, Applies to is
RTFM Articles.

Are you quoting us the Applies To dropdown or the results of
clicking
on the Applies To link, which is where you apply Custom Fields to
appropriate RT objects?

Test system: for each CustomField, the Applies to drop down box has RTFM 
Articles selected.
Production system: Tickets is selected instead and does not display an RTFM 
Articles option. Assigning this Tickets option in my test system appears to 
have no effect.

Test system: for each CustomField, clicking on the Applies to link shows a 
list of unselected objects - RT and my queues. Selecting these and submitting, 
does not display the CF in the Article's page.

  I think it should be referencing CF records from
FM_CustomFields table instead?

FM_CustomFields has not been a relevant RTFM table since
before the
2.4.0 release.  All RTFM CF data is stored in RT's core Custom
Field
tables.

Good to know.

Hope this sheds more light,
Anthony

[rt-users] Upgrade: RTFM Article, Content CustomField not displaying

[Anthony Gladdish]

Hi,

When viewing/editing an RTFM Article, Content CustomField is not displaying.

This is after installing a fresh copy of RT 3.8.17 + RTFM 2.4.5 and pointing at 
copy of database, and upgraded as per steps in: 
http://www.bestpractical.com/docs/rt/3.8/UPGRADING.html from 3.8.2.
I chose not to run optional perl etc/upgrade/split-out-cf-categories in 3.8.5 
step.

CustomFields already exist; I don't need to create new ones. The data in 
database has not changed during database upgrade.

Test system ( RT 3.8.17 + RTFM 2.4.5 ):

For both menus:
Menu: RTFM - Configuration - Custom Fields
Menu: Configuration - RTFM - Custom Fields

Lists record #32 from the CustomFields table. Applied 
column is empty.
Lists record #31 from the CustomFields table. Applied 
column is empty.

Clicking on each CustomField, Applies to is RTFM Articles.

I think it should be referencing CF records from 
FM_CustomFields table instead?

Works fine with RT 3.8.2 + RTFM 2.4.1.

Is this a bug or have I missed something?

Thanks,
Anthony