[rt-users] Magic dashboard
Hi, I'd like to have a feature to let manager see what his people are working on. At the moment I have to create a set of saved searches for each user, configure per user dashboard and place the saved searches on it. It's quite hard to modify the saved searches/dashboards in a big company. The idea is to create saved searches with __CurrentUser__-like parameter and only one dashboard with these saved searches. Then somehow call the dashboard with a specific username as a parameter to replace the one from the saved searches. Suggestions? -- Artem Naluzhnyy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ResolvedRelative in search queries
Hi, Any idea how to use ResolvedRelative or something like Resolved NOW() - INTERVAL 7 DAYS in searches? The goal is to create a saved search to find all tickets resolved within the last 7 days. I guess callbacks may help but need an example. -- Artem Naluzhnyy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Unable to add saved search to default RT at a glance layout
On Wed, Mar 11, 2009 at 16:54, Artem Naluzhnyy t...@nhamon.com.ua wrote: When I add saved search with RT system's saved searches privacy as a superuser to default RT at a glance layout I can not see it there. Moreover if I try to modify the search options on /Prefs/Search.html?name=RT%3A%3AAttribute-58 page I receive empty page with footer div only. There are no errors in the log. It works if I change privacy option for the saved search to some group's one and add it to the RT at a glance page in my own preferences. But the goal is to change default layout for all users. Bug/feature? It's a bug, appears when a saved search name contains '!'. -- Artem Naluzhnyy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Send On Resolve Notify Requestors e-mails only to some user
Hi, How to limit outgoing e-mails from RT to some user by On Resolve Notify Requestors default script only? So the user should not receive autoreplies for new tickets, correspondences in requested tickets and so on. -- Artem Naluzhnyy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] __CurrentUserEmail__ in 3.8.2
Hi, What is the proper way to implement __CurrentUserEmail__ to see tickets I requested on RT at a glance in 3.8.2? -- Artem Naluzhnyy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Unable to add saved search to default RT at a glance layout
Hi, When I add saved search with RT system's saved searches privacy as a superuser to default RT at a glance layout I can not see it there. Moreover if I try to modify the search options on /Prefs/Search.html?name=RT%3A%3AAttribute-58 page I receive empty page with footer div only. There are no errors in the log. It works if I change privacy option for the saved search to some group's one and add it to the RT at a glance page in my own preferences. But the goal is to change default layout for all users. Bug/feature? -- Artem Naluzhnyy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
