[rt-users] REST permissions? write-only?

[Brian Bowles]

Is there a way I could just globally turn off all the read capability to
the REST server?  Basically I have data I wish to keep private and it would
be a security risk if someone can read tickets using REST.  I believe I can
fix this with permissions but I'd rather just completely remove any read
capability to the REST server and just use it to create new tickets.  A
'drop box' if you will from a web front-end.  Any ideas?

-- 
RT Training in New York, October 8th and 9th: http://bestpractical.com/training

[rt-users] Problems with Custom Fields.

[Brian Bowles]

I've recently installed RT and am trying to get an environment working.  I
have created 2 users and custom fields.  My problem is I can never see any
of the custom fields anywhere in RT.  I've applied the C.F.'s to queues,
tickets, and globally.  I've yet to ever see them appear in the interface
except when looking under Configuration/Custom Fields.  syslog has no
errors any more, so what should I do to debug this?  I assume it is a
permission problem but I also assumed I would have had at least 1 C.F. to
appear somewhere by now as I've tried multiple approaches.  I don't even
see any C.F.'s in the root account either.

Is there some simple list where I can get it working then possibly work
backwards?

I'm using the devel webserver on localhost under ubuntu if it matters.

-- 
RT Training in New York, October 8th and 9th: http://bestpractical.com/training