Hi,
I am responsible for a pricing email box. I get and receive emails into this email box. I also get my normal email in my standard inbox. What happens is that I can not send from my x5quo...@x5solutions.com email box to r...@x5solutions.com. It does not open a new ticket. Nor can I reply to a ticket that I created inside RT, for instance, I have an existing ticket and if I reply to it from my x5quo...@x5solutions.com email, it doesn't update the ticket. Yet if I reply to it from my inbox, btins...@x5solutions.com, it works. RE: [[quotes] #474] AutoReply: Shawn-N042210-Burlington PRI I need to keep this separate and get it to work from the x5quo...@x5solutions.com email box. Does anyone have any suggestions on what might be wrong? Another issue is that a lot of our tickets that are created in up in a general que and we'd like to be able to view that and be able to assign them. Thanks RT Experts. Brian Tinsley Brian S. Tinsley | Project Manager | Office ( 206 777 6188 | Direct ( 206 550 7957 X5 Solutions| 1520 4th Avenue | Suite 500 | Seattle | WA | 98101 |
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