Re: [rt-users] Exchange Email Set-up

[Carl Palmer]

I wanted to thank you for your input and share the solution that I
finally came to.  

 

After adding the ip address of the RT server to the SMTP relay on our
Small Business Server I started to get an error 

 

The message contains a content type that is not supported
  domain.com #5.6.1 smtp;554 5.6.1 Body type not supported by Remote
Host

 

It turned out to be a problem with exchange listening for 8bitmime.
After I edited this setting on the SBS using adsiedit.msc and navigating
to 

Configuration  CN=config  CN=services  CN=Microsoft Exchange 
CN=Domain  CN=AdminGroups  CN=firstadmingroup  CN=Servers 
CN=computername  CN=Protocols  CN=SMTP  CN=1

And then changing the value of MSExchInboundCommand to reduce the
default number of 7697601 by 4194304.  Here is an link that talks about
this field: http://support.microsoft.com/?kbid=257569.  It now works

 

 


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[rt-users] Exchange Email Set-up

[Carl Palmer]

I am setting up RT for the first time.  We use a small business server
for email.  Currently I am able to send email to RT through SBS to
create a ticket.  RT is also sending email to users in our domain just
fine.  I am having a problem sending email from RT to users outside of
our domain.  I think I see the error in the event log on SBS as

 

Event Type: Error

Event Source: MSExchangeTransport

Event Category: NDR 

Event ID:  3030

Date:3/25/2011

Time:3:02:47 PM

User:N/A

Computer:   computer

Description:

A non-delivery report with a status code of 5.6.1 was generated for
recipient rfc822;u...@otherdomain.com (Message-ID
rt-3.8.7-20582-1301090796-773.58-1...@ubunturt.rt.com). 

 

Any suggestions are greatly appreciated


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intended recipient of this e-mail, or the employee or agent responsible
for delivering it to the intended recipient, you are hereby notified
that any disclosure, dissemination, distribution, copying or other use
of this e-mail or any of the information contained in or attached to it
is strictly prohibited. If you have received this e-mail in error,
please immediately notify us by return e-mail or by telephone at
(951)321-1960, and destroy the original e-mail and its attachments
without reading or saving it in any manner. Thank you.