Hello list, I will try to explain what I want to accomplish and I hope you will be able to point me in the right direction.
I want users to be able to use the SelfService functionality and to do that I have followed the instructions found at http://wiki.bestpractical.com/view/AutogeneratedPassword . So far so good; users that have not yet have a password in the database will get an autogenerated one sent to them. I was also able to construct the right url to SelfService including their username and password, so they can view their ticket with one click. However, I want to send that url - including username and password - with every autoreply for new tickets they create. But here seems to be my problem. Once the password is generated, it is put in the database encrypted. I do not want to give the users a new password each time they create a new ticket, so how do I get the cleartext password to be used in the autoreply template? Hope you can help. Don't be afraid to ask for more info if something is not clear. Regards, Evert Jan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com