Re: [rt-users] need help w/ fastcgi..
It does exist. None of this matters now anyways. We ended up just going w/ mod_perl, as fastcgi is crap in comparison (imo). Thanks to those of you who got back to me on this. -aubrey -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: Thursday, March 13, 2008 2:07 PM To: RT Users Subject: Re: [rt-users] need help w/ fastcgi.. On Mar 12, 2008, at 10:06 AM, King, Aubrey wrote: [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi restarted (pid 6806) FastCGI: can't start server /opt/rt3/bin/mason_handler.fcgi (pid 6806), execle() failed: No such file or directory [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi (pid 6806) terminated by calling exit with status '255' [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds Check the first line of /opt/rt3/bin/mason_handler.fcgi it should look something like #!/usr/bin/perl make sure that the perl it points to exists -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ***CONFIDENTIALITY NOTICE*** The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this message from your system. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to deal with people reopening old tickets
Number one is always a headache. Number 2 could be resolved w/ a procmail recipe or such. If you don't use the rt cli tools, you should. I say this because you could config procmail to check the date on a case before it hits the mailgate. If date is too old (3 months?), then it mails the person back telling them how to open a new ticket. We had 'proxy' accounts set up on my old rt2 box at the last job specifically for this sort of thing. You could set up as many of these 'proxy' accounts as needed. Another thing that might help is that Joe Average might not want another password to another ticketing system (that was the case at my old job), so we dumbed the whole process down by making webform frontends for all of our queues. Webform dumps to mail and voila. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Arends Sent: Thursday, March 13, 2008 5:02 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to deal with people reopening old tickets We have 2 problems that I would classify as lying somewhere between being technology problems and user education. I have a few ideas but I'm curious to hear how others have dealt with these issues. 1. How do you deal with thank you messages? We resolve a ticket, and get a reply that says 'thanks' which then re-opens the ticket. 2. How do you deal with users who use an old email as their 'entry point' into your ticketing system? This happens where a user keeps an old email around, and keeps replying to it. So you might have a ticket from 6 months ago that refers to a printer installation, and the person just replies to it and says 'oh my internet is slow now' The problem is that since these replies don't go through the proper work flow, staff may not see them and the issue won't be handled appropriately. So we have discussed a few options. One option is definitely user education. Another might be to not allow resolved tickets to be reopened through replies. We could outright reject new text appended to them and send a message that the user should create a new ticket as one example. I'm curious to see what others are doing as we try to explore our options. -John ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ***CONFIDENTIALITY NOTICE*** The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this message from your system. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] need help w/ fastcgi..
I'm installing RT 3.6.3 on a Redhat 4u5 Virtual Machine and ran into major issues with fastcgi(2.4.6). First.. I've been an RT admin since 2000 and have used rt in a million spots, but this is the first time on RedHat since 6.2. I'm more experienced with it running on Debian and Gentoo. Since RedHat is a major customized clusterfsck compared to the other distros I mentioned, I decided to follow the instructs here: http://wiki.bestpractical.com/view/RHEL4InstallGuide I had a couple customizations for my environment - most notably, ssl use. After the installation, I saw blank web page and saw this garbage in my logs: [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi restarted (pid 6806) FastCGI: can't start server /opt/rt3/bin/mason_handler.fcgi (pid 6806), execle() failed: No such file or directory [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi (pid 6806) terminated by calling exit with status '255' [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds I did some digging and found this article in the mailing list archives: http://lists.bestpractical.com/pipermail/rt-users/2005-January/028019.ht ml It says to disable selinux if perms look good. Well, perms look great and check it: [EMAIL PROTECTED] grep -v \# /etc/sysconfig/selinux SELINUX=disabled SELINUXTYPE=targeted Can anyone make a suggestion on this? I will be more than happy to paste whatever you need. If it's of any use, the apache user and rt group are grabbed from ldap. You can see perms here: [EMAIL PROTECTED] ls -la /opt/rt3/bin/ total 124 drwxr-xr-x 2 apache rt 4096 Sep 1 2006 . drwxr-xr-x 9 apache rt 4096 Jun 2 2006 .. -rwxr-xr-x 1 apache rt 2956 Mar 29 2007 mason_handler.fcgi -rwxr-xr-x 1 apache rt 2329 Mar 29 2007 mason_handler.scgi -rwxr-xr-x 1 apache rt 7763 Mar 29 2007 mason_handler.svc -rwxr-xr-x 1 apache rt 59078 Mar 29 2007 rt -rwxr-xr-x 1 apache rt 9235 Mar 29 2007 rt-crontool -rwxr-xr-x 1 apache rt 9742 Mar 29 2007 rt-mailgate -rwxr-xr-x 1 apache rt 2276 Mar 29 2007 standalone_httpd -rwxr-xr-x 1 apache rt 4194 Mar 29 2007 webmux.pl Aubrey King CURRENT Group, LLC Senior Systems Engineer ***CONFIDENTIALITY NOTICE*** The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this message from your system. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] need help w/ fastcgi..
Did it. Same error. I miss mod_perl. -Original Message- From: Joe Casadonte [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 12, 2008 4:57 PM To: King, Aubrey Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] need help w/ fastcgi.. On 3/12/2008 4:18 PM, King, Aubrey wrote: [EMAIL PROTECTED] ls -la /etc/httpd/logs lrwxrwxrwx 1 root root 19 Jan 23 21:51 /etc/httpd/logs - ../../var/log/httpd [EMAIL PROTECTED] ls -la /var/log/httpd/fastcgi/ total 12 drwxr-xr-x 3 apache apache 4096 Mar 11 18:06 . drwx-- 3 root root 4096 Mar 12 04:02 .. drwxr-xr-x 2 apache apache 4096 Mar 11 18:06 dynamic It looks like they're open. For grins, I did a chgrp apache on /var/log/httpd and did a chmod 770 on it so it's group writeable. I also moved the fastcgi directory out of the way to see if apache would create a new log dir. It did not. Doesn't that indicate a problem, then? What, I don't know, as the perms all look fine. Can you try making /var/log/httpd 777 for 2 minutes and see if that fixes it? -- Regards, joe Joe Casadonte [EMAIL PROTECTED] == == == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == == == ***CONFIDENTIALITY NOTICE*** The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this message from your system. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] need help w/ fastcgi..
Perms on the install dir: [EMAIL PROTECTED] ls -la var total 20 drwxr-xr-x 5 apache rt 4096 Jun 2 2006 . drwxr-xr-x 9 apache rt 4096 Jun 2 2006 .. drwxr-xr-x 2 apache rt 4096 Feb 21 14:48 log drwxrwx--- 5 apache rt 4096 Sep 11 2006 mason_data drwxrwx--- 2 apache rt 4096 Jun 2 2006 session_data Perms on logs: [EMAIL PROTECTED] ls -la /etc/httpd/logs lrwxrwxrwx 1 root root 19 Jan 23 21:51 /etc/httpd/logs - ../../var/log/httpd [EMAIL PROTECTED] ls -la /var/log/httpd/fastcgi/ total 12 drwxr-xr-x 3 apache apache 4096 Mar 11 18:06 . drwx-- 3 root root 4096 Mar 12 04:02 .. drwxr-xr-x 2 apache apache 4096 Mar 11 18:06 dynamic It looks like they're open. For grins, I did a chgrp apache on /var/log/httpd and did a chmod 770 on it so it's group writeable. I also moved the fastcgi directory out of the way to see if apache would create a new log dir. It did not. For whatever it's worth, this new instance is going to serve as a point to migrate an existing installation and the old instance has perms setup almost identical. The one difference I see is a different version of fastcgi. Any other thoughts? -Original Message- From: Joe Casadonte [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 12, 2008 10:43 AM To: King, Aubrey Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] need help w/ fastcgi.. On 3/12/2008 10:06 AM, King, Aubrey wrote: Can anyone make a suggestion on this? I will be more than happy to paste whatever you need. If it's of any use, the apache user and rt group are grabbed from ldap. You can see perms here: I'd say it's perms related (I know you said you checked, but) In particular ($RT3 == base RT install directory): $RT3/var/mason_data $RT3/var/session_data $RT3/var/tmp should be owned and writable by the apache user (or whatever user your webserver/fcgi runs as), as well as everything underneath them. In addition, and this is likely the issue (at least it is for me, usually): /etc/httpd/logs/fastcgi /etc/httpd/logs/fastcgi/dynamic need to be writeable by the fcgi user. For some reason I have them as 0777 on my system, so maybe it needs to be even more open than that. Typically, though, this directory (/etc/httpd/logs) is writable for root only. -- Regards, joe Joe Casadonte [EMAIL PROTECTED] == == == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == == == ***CONFIDENTIALITY NOTICE*** The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this message from your system. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
