RE: [rt-users] New RT 3.4.5 install - rt-mailgate install
One more thing. The email address I will use here is [EMAIL PROTECTED]. The MX record is not yet set up for this. My email server is on a different machine than RT. I will forward email from my mail server to my RT server later. For now I am just trying to get email into the [EMAIL PROTECTED] account to go into RT. Lorell Hathcock [EMAIL PROTECTED] 1-713-992-2343 (cell) From: Lorell Hathcock [mailto:[EMAIL PROTECTED] Sent: Thursday, June 22, 2006 5:27 PMTo: 'rt-users@lists.bestpractical.com'Subject: RE: [rt-users] New RT 3.4.5 install - rt-mailgate install Thanks for the help! The line in /etc/aliases is: support: "|/opt/rt3/bin/rt-mailgate --queue \"00-Incoming Email\" --action correspond --url \"http://support.emcsol.com/\"" I am using the following line to send the mail locally: #mail -v support -S "Test" < body.txt Excerpt from /var/log/maillog: Jun 22 16:04:55 tickets sendmail[16886]: k5ML4s2t016885: to="|/opt/rt3/bin/rt-mailgate --queue \\"00-Incoming Email\\" --action correspond --url \\"http://support.emcsol.com/\\"", ctladdr=<[EMAIL PROTECTED]> (8/0), delay=00:00:01, xdelay=00:00:00, mailer=prog, pri=30577, dsn=5.0.0, stat=Service unavailableJun 22 16:04:55 tickets sendmail[16886]: k5ML4s2t016885: k5ML4t2t016886: DSN: Service unavailableJun 22 16:04:55 tickets sendmail[16886]: k5ML4t2t016886: to=<[EMAIL PROTECTED]>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=31601, dsn=2.0.0, stat=Sent I see that sendmail has added additional slashes "\" in the log file. Maybe I should take them out in /etc/aliases and change over to single quotes? I went ahead and did that. SO now here's what is in /etc/aliases: support: '|/opt/rt3/bin/rt-mailgate --queue "00-Incoming Email" --action correspond --url "http://support.emcsol.com/"' And here's what /var/log/maillog says: Jun 22 16:35:15 tickets sendmail[16992]: k5MLZFD5016991: to='|/opt/rt3/bin/rt-mailgate --queue "00-Incoming Email" --action correspond --url "http://support.emcsol.com/"', ctladdr=<[EMAIL PROTECTED]> (8/0), delay=00:00:00, mailer=local, pri=120340, dsn=5.1.1, stat=User unknownJun 22 16:35:15 tickets sendmail[16992]: k5MLZFD5016991: k5MLZFD5016992: DSN: User unknownJun 22 16:35:15 tickets sendmail[16992]: k5MLZFD5016992: to=<[EMAIL PROTECTED]>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=31595, dsn=2.0.0, stat=Sent With double quotes, I get DSN: Service unavailable With single quotes, I get DSN: User unknown Here's what I have in the Configuration->Tools->System Configuration section of RT: RT Variables RT::AmbiguousDayInPast 1 RT::BasePath /opt/rt3 RT::BinPath /opt/rt3/bin RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm RT::CommentAddress [EMAIL PROTECTED] RT::CorrespondAddress [EMAIL PROTECTED] RT::DatabaseHost localhost RT::DatabaseName rt3 RT::DatabasePassword Password not printed RT::DatabaseRTHost localhost RT::DatabaseType mysql RT::DatabaseUser rt_user RT::DateDayBeforeMonth 1 RT::DefaultSearchResultFormat '__id__/TITLE:#', '__Subject__/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '__Requestors__', '__CreatedRelative__', '__ToldRelative__', '__LastUpdatedRelative__', '__TimeLeft__' RT::EmailOutputEncoding utf-8 RT::EtcPath /opt/rt3/etc RT::FriendlyFromLineFormat "%s via RT" <%s> RT::FriendlyToLineFormat "%s of emcsol.com Ticket #%s":; RT::LinkTransactionsRun1Scrip 1 RT::LocalEtcPath /opt/rt3/local/etc RT::LocalLexiconPath /opt/rt3/local/po RT::LocalPath /opt/rt3/local RT::LogDir /opt/rt3/var/log RT::LogToFileNamed rt.log RT::LogToScreen error RT::LogToSyslog debug RT::LogoURL /NoAuth/images/bplogo.gif RT::LoopsToRTOwner 1
RE: [rt-users] New RT 3.4.5 install - rt-mailgate install
RT::MinimumPasswordLength 5 RT::MyRequestsLength 10 RT::MyTicketsLength 10 RT::Organization emcsol.com RT::OwnerEmail [EMAIL PROTECTED] RT::ParseNewMessageForTicketCcs true RT::RTAddressRegexp [EMAIL PROTECTED] RT::RecordOutgoingEmail 1 RT::RedistributeAutoGeneratedMessages 1 RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm RT::SendmailArguments -oi -t RT::SendmailBounceArguments -f "<>" RT::SendmailPath /usr/sbin/sendmail RT::Timezone US/Central RT::UseFriendlyFromLine 1 RT::VERSION 3.4.5 RT::VarPath /opt/rt3/var RT::WebBaseURL http://support.emcsol.com RT::WebFlushDbCacheEveryRequest 1 RT::WebImagesURL /NoAuth/images/ RT::WebURL http://support.emcsol.com/ RT::rtname emcsol.com Perl configurationSummary of my perl5 (revision 5 version 8 subversion 5) configuration: Platform: osname=linux, osvers=2.6.9-22.0.1.elsmp, archname=i386-linux-thread-multi uname='linux build-i386 2.6.9-22.0.1.elsmp #1 smp thu oct 27 13:14:25 cdt 2005 i686 i686 i386 gnulinux ' config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386 -mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost [EMAIL PROTECTED] -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0' hint=recommended, useposix=true, d_sigaction=define usethreads=define use5005threads=undef useithreads=define usemultiplicity=define useperlio=define d_sfio=undef uselargefiles=define usesocks=undef use64bitint=undef use64bitall=undef uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm', optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4', cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm' ccversion='', gccversion='3.4.4 20050721 (Red Hat 3.4.4-2)', gccosandvers='' intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=4, prototype=define Linker and Libraries: ld='gcc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /lib /usr/lib libs=-lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so gnulibc_version='2.3.4' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE' cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib' Lorell Hathcock From: Niels Huylebroeck [mailto:[EMAIL PROTECTED] Sent: Thursday, June 22, 2006 9:35 AMTo: Lorell HathcockCc: rt-users@lists.bestpractical.comSubject: Re: [rt-users] New RT 3.4.5 install - rt-mailgate install Lorell Hathcock wrote: That does not say how to set up the user in RT. I created a user called mailman. This is probably where I'm going astray, but I do not see any special settings that designate this user as the user which can receive mail.There should be no need for a separate user to inject mail using rt-mailgate. I added the following line to /etc/aliases: support: "/opt/rt3/bin/rt-mailgate --queue '00-Incoming Email' --action correspond --url http://support.emcsol.com/"If this is a true copy&paste line it has an error, try replacing withsupport: "|/opt/rt3/bin/rt-mailgate --queue\"'00-Incoming Email\" --action correspond --url \"http://support.emcsol.com/\""I'm not 100% sure ab
[rt-users] New RT 3.4.5 install - rt-mailgate install
Greetings! I am trying to complete a new RT install configuration. I am down to rt-mailgate. Here's what I have read about the configuration: == SETUP Much of the set up of the mail gateway depends on your MTA and mail routing configuration. However, you will need first of all to create an RT user for the mail gateway and assign it a password; this helps to ensure that mail coming into the web server did originate from the gateway. Next, you need to route mail to "rt-mailgate" for the queues youâre monitoring. For instance, if youâre using /etc/aliases and you have a "bugs" queue, you will want something like this: bugs: "â/opt/rt3/bin/rt-mailgate --queue bugs --action correspond --url http://rt.mycorp.com/" bugs-comment: "â/opt/rt3/bin/rt-mailgate --queue bugs --action comment --url http://rt.mycorp.com/" Note that you donât have to run your RT server on your mail server, as the mail gateway will happily relay to a different machine. == That does not say how to set up the user in RT. I created a user called mailman. This is probably where I'm going astray, but I do not see any special settings that designate this user as the user which can receive mail. I added the following line to /etc/aliases: support: "/opt/rt3/bin/rt-mailgate --queue '00-Incoming Email' --action correspond --url http://support.emcsol.com/" and ran newaliases. When I add the --debug option to the command, I get this: [EMAIL PROTECTED] bin]# /opt/rt3/bin/rt-mailgate --queue '00-Incoming Email' --action correspond --url http://support.emcsol.com --debugtestConnecting to http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway at /opt/rt3/bin/rt-mailgate line 99, <> line 1. It makes me think that the permissions on my designated user are not set up correctly. Thoughts? Thanks! Lorell Hathcock [EMAIL PROTECTED] -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.9.1/369 - Release Date: 6/19/2006 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
