Re: [rt-users] Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

[Marcos Orallo via rt-users]

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Hi Girts,

Make sure you are not suffering this bug:


Have you checked the logs for the transaction? If you have Debug logging
enable, you should be able to see which recipients were squelched.


2017-02-09 9:02 GMT+01:00 Ģirts Mažonis :

> Hey,
> I have problem with RT (4.4.1) and RTIR (4.0.0)
> Situation: when replay on incident report. Report have two or more
> requestors. If i uncheck all and leav only one from that list on replay all
> requestors get that email. Under that recepirnt list is writen:
> Uncheck boxes to disable notifications to the listed recipients *for this
> transaction only*; persistent squelching is managed on the People page.
>
> But seems it ignore uncheked boxes and send all time to all recipients.
>
> OS: Ubuntu 16.04
> RT: 4.4.1
> RTIR: 4.0.0
>
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Re: [rt-users] Changing default format of ticket list in queue?

[Marcos Orallo via rt-users]

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Hi Alex,

I didn't check it in depth, but you may be interested in customizing this
Element using the "local" folder.
https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Ticket/Elements/ShowQueue

Also, for the links in the QueueList portlet in the dashboards, there is a
callback to define the link:
https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Elements/QueueSummaryByLifecycle#L106

I hope it helps!

Marcos.


2017-01-30 18:51 GMT+01:00 Alex Hall :

> Sorry I wasn't clear. I'm talking about the results when you view all
> tickets for a certain queue. For instance, open a ticket in the Customer
> Service queue, and somewhere on that page is the queue name as a link.
> Clicking that link takes you to a page listing all active tickets in that
> queue. That list of tickets is what I want to modify.
>
> I didn't realize until just now that the list is simply an automatic
> search. I don't know how to modify the results page for this search without
> changing the results for *any* search. At least I have a place to start
> now. I was thinking that queues had special pages listing their active
> tickets, so I was looking for that template.
>
> On Mon, Jan 30, 2017 at 12:27 PM, Matt Zagrabelny 
> wrote:
>
>> Hi Alex,
>>
>> On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall  wrote:
>> > Hi all,
>> > Where would I go to change the default format for the list of tickets
>> shown
>> > when you click a queue name?
>>
>> I presume you are talking about the Queue List?
>>
>>  Can this be done on a queue-by-queue basis, or
>> > only as a modification to some template in share/html?
>>
>> I don't think there is anything out of the box that will do what you
>> want. That being said, we use a callback to tweak the output for just
>> a single queue.
>>
>> Note: the path may be different for the callback file location due to
>> us running 4.2.
>>
>> # cat /opt/rt4/local/plugins/RT-Site-UMN-Duluth-QueueListTweaks/
>> html/Callbacks/RT-Site-UMN-Duluth-QueueListTweaks/
>> Elements/QueueSummaryByLifecycle/LinkBuilders
>> <%INIT>
>> my $umd_link_all = sub {
>> my ($queue, $all_statuses) = @_;
>> my @escaped = @{$all_statuses};
>>
>> # People want to see resolved tickets in the calendar view
>> # of their QueueList - that is, for the Computer Management (CM)
>> queue.
>> # Aside from this "if" statement, this sub routine was lifted from
>> # upstream's version.
>> if ($queue->{Name} eq 'CM') {
>> push @escaped, 'resolved';
>> }
>>
>> s{(['\\])}{\\$1}g for @escaped; #'# help out the syntax highlighting
>>
>> my $search = ${$build_search_link}->(
>> $queue->{Name},
>> "(".join(" OR ", map "Status = '$_'", @escaped).")",
>> );
>>
>> if ($queue->{Name} eq 'CM') {
>> my @fields = map
>> { "'__${_}__'" }
>> (
>> 'Created',
>> 'Due',
>> 'Resolved',
>> 'Started',
>> 'Starts',
>> 'LastUpdated',
>> )
>> ;
>>
>> my $format = $m->interp->apply_escapes(
>> join(',', @fields),
>> 'u',
>> );
>> $search .= '='.$format;
>> }
>>
>> return $search;
>> };
>>
>> ${$link_all} = $umd_link_all;
>> 
>> <%ARGS>
>> $build_search_link
>> $link_all
>> $link_status
>> 
>>
>> Enjoy,
>>
>> -m
>>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ah...@autodist.com
>
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[rt-users] Search by custom role value

[Marcos Orallo via rt-users]

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Hi all,

Anyone knows hoy can you search by a specific custom role value?

I couldn't find the input field in the query composer.

Thanks in advance,

Marcos.
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