[rt-users] Change Nobody to somebody...

[Mat W]

Can I change the user Nobody's name to something else?  It says in the notes 
of the user screen to not modify.  Of course, I'm not going to randomly 
change it but I wanted to know if anyone has gone through the effort to make 
a username change from Nobody to Somebody...


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Re: [rt-users] Change Nobody to somebody...

[Mat W]

well, everything is working well and doing what we want already for us  our 
clients.  serveral clients have commented how nobody seems rather 
negative.  like nobody cares about their ticket or cause nobody owns it; 
it is somehow less important.


while yes, it's really dumb... image does count with a lot of our clients.

No, you can't change it. There is should be another way to do what you 
want.


On 2/5/07, Mat W [EMAIL PROTECTED] wrote:
Can I change the user Nobody's name to something else?  It says in the 
notes

of the user screen to not modify.  Of course, I'm not going to randomly
change it but I wanted to know if anyone has gone through the effort to 
make

a username change from Nobody to Somebody...

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[rt-users] Question on SelfService...

[Mat W]

I created an unprivileged user that is an AdminCC on a queue.  When logged 
in to SelfService, they seem to have all the permissions I granted the 
AdminCC on that queue (create, show for the given queue) but here's the 
question...


in the My Open Tickets, should they see the open tickets in the queue?  
Same goes for the My Closed Tickets.


Thanx.

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Re: [rt-users] Question on SelfService...

[Mat W]

Hrm, but could one go in and alter that query?  I was looking at the 
/SelfService/Elements/MyRequests... seems possble.  Just not sure exactly 
how to go about it.



Mat W wrote:
I created an unprivileged user that is an AdminCC on a queue.  When logged 
in to SelfService, they seem to have all the permissions I granted the 
AdminCC on that queue (create, show for the given queue) but here's the 
question...


in the My Open Tickets, should they see the open tickets in the queue?  
Same goes for the My Closed Tickets.



No...

My Open Tickets - Will only display tickets that they are the requestor 
of.
My Closed Tickets - Will show tickets that they are the requestor of but 
also now have their status set to 'resolved'


Jason, axelilly


Thanx.

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[rt-users] RT-Mailgate SSL Problem

[Mat W]

I found several mentions, suggestions, etc regarding using RT over HTTPS and 
how to configure RT-Mailgate but I could not inbound emails into the queue.


I've receiving these errors:
Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)
|/etc/smrsh/rt-mailgate --queue general --action correspond --url 
https://www.domain.com/rt/;... Connecting to prog...
|/etc/smrsh/rt-mailgate --queue general --action correspond --url 
https://www.domain.com/rt/;... Deferred: prog mailer (/usr/sbin/smrsh) 
exited with EX_TEMPFAIL


I've found a temporary (or maybe permanent) workaround by creating a 
VirtualHost for localhost that is just HTTP. and using --url 
http://localhost/rt/; in my alias file.


I just started testing but haven't seen anything horribly wrong yet.  Just 
curious if anyone else got this to work differently?


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[rt-users] importing users question...

[Mat W]

I'm using RT3.4.0

I've read through some of the posts and the wiki.  Everyone seems to think 
it's possible including myself and honestly, doesn't seem that hard to do... 
however I've yet to see someone say, yes, i imported 100 users with blah 
technique/script, etc.  The script on the wiki shows how to create a user, 
but i don't see how it updates the Group tables.


I was looking around in the DB.  I see it creates the entries in the Users, 
Groups, and GroupMembers.  I believe I could create one example user and 
see what changes in the DB and script it myself to essentially clone the 
user 100 more times.  I'm just hoping someone may have already created a 
clone script or can point out things like don't forget about updating 
blah.


I'm no super-DBA or programmer, but i can muddle my way through it.  Just 
need a shove in the right direction.  Perhaps what function is called when 
RT auto-creates the users who emailed tickets in?


thanks in advance.

-MatW

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RE: [rt-users] importing users question...

[Mat W]

essentially, just want to pre-load user's name, email, office, and phone# 
from a basic CSV.  part2 would be to populate a few custom fields for the 
users.


i see the method in the User.pm to create a new user and this was the info 
on the 
wiki:(http://download.bestpractical.com/pub//rt/contrib/3.0/Other/rtadduser) 
...


did a login and let RT create an account for the requestor, I see it added 
info to the Group and GroupMember table.  and i see entries for each user i 
created for the IT staff...


| 106 | User 105 | ACL equiv. for user 105  | ACLEquivalence  | 
UserEquiv|  105 |
| 107 | NULL | NULL | RT::Ticket-Role | 
Requestor|   15 |
| 108 | NULL | NULL | RT::Ticket-Role | 
Owner|   15 |
| 109 | NULL | NULL | RT::Ticket-Role | Cc   
|   15 |
| 110 | NULL | NULL | RT::Ticket-Role | 
AdminCc  |   15 |





 -Original Message-
 From: [EMAIL PROTECTED] On Behalf Of Mat W
 Sent: Wednesday, November 15, 2006 10:06 AM
 To: rt-users@lists.bestpractical.com
 Subject: [rt-users] importing users question...

 I'm using RT3.4.0

 I've read through some of the posts and the wiki.  Everyone
 seems to think
 it's possible including myself and honestly, doesn't seem
 that hard to do...
 however I've yet to see someone say, yes, i imported 100
 users with blah
 technique/script, etc.  The script on the wiki shows how to
 create a user,
 but i don't see how it updates the Group tables.

 I was looking around in the DB.  I see it creates the entries
 in the Users,
 Groups, and GroupMembers.  I believe I could create one
 example user and
 see what changes in the DB and script it myself to
 essentially clone the
 user 100 more times.  I'm just hoping someone may have
 already created a
 clone script or can point out things like don't forget
 about updating
 blah.

 I'm no super-DBA or programmer, but i can muddle my way
 through it.  Just
 need a shove in the right direction.  Perhaps what function
 is called when
 RT auto-creates the users who emailed tickets in?

 thanks in advance.

 -MatW


Hello Mat,

Could you explain a bit more about what you actually want to do? It sounds
like you just want a script that will create users based on some external
information, but I'm not sure why you are wondering about updating the
Groups table. What code from the wiki are you referring to?

One piece of advice - don't try to figure out what database tables RT
updates and reverse-engineer that. The API exists so that you don't need to
do that and so that you can create all the right records without hosing 
your

database.

We have a script that loads and updates user info every night from an
external source, so if that's what you are after, it's definitely doable.

Good luck,
Steve


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST)




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Re: [rt-users] importing users question...

[Mat W]

We're looking to roll-out a new RT install globally (I use it locally w/ my 
Jr. Admin).  So the only users are the IT Staff Logins currently on the new 
system.  Originally, I created a shared username people log in with, then 
fill-in a submission form.  When the requestor doesn't exist RT creates an 
unprivliged account it appears.  I essentially want to just preload those 
accounts for each user with the contact info and such which wouldn't be 
populated in the RT autocreation.  Once those are in, I have some Custom 
Fields I'm going to load in for users.



Matt;

If you have your users and group already created , you can use the below 
scripts to add group membership ..
I have a separate script that create users,and another to create groups if 
you wish, something to bare in mind when creating users is most of the time 
the users exist in the system because the 've emailed the system and RT 
auto created them

Roy

#!/usr/bin/perl
use lib /opt/rt3/lib;
use strict;
use RT;
use RT::Interface::CLI qw(CleanEnv);
CleanEnv();
RT::LoadConfig();
RT::Init();
my $group = Your group;
my @users =('user 1','user 2','user 3') ;

##load Group object
my $gobject = new RT::Group (RT::SystemUser);
$gobject-LoadUserDefinedGroup($group);

foreach my $u (@users) {
##load user object
my $user=RT::User-new(RT::SystemUser);
my ($s, $msg) = $user-Load($u);
print we loaded user $u his id is $user-Id \n;
if ($s) {
my ($gmd, $msg) = $gobject-AddMember($user-PrincipalId);
if ($gmd == 0 ) {
print Could not add $u to this group error is $msg \n;
}
}
}
exit;


Mat W wrote:

I'm using RT3.4.0

I've read through some of the posts and the wiki. Everyone seems to think 
it's possible including myself and honestly, doesn't seem that hard to 
do... however I've yet to see someone say, yes, i imported 100 users with 
blah technique/script, etc. The script on the wiki shows how to create 
a user, but i don't see how it updates the Group tables.


I was looking around in the DB. I see it creates the entries in the Users, 
Groups, and GroupMembers. I believe I could create one example user and 
see what changes in the DB and script it myself to essentially clone the 
user 100 more times. I'm just hoping someone may have already created a 
clone script or can point out things like don't forget about updating 
blah.


I'm no super-DBA or programmer, but i can muddle my way through it. Just 
need a shove in the right direction. Perhaps what function is called when 
RT auto-creates the users who emailed tickets in?


thanks in advance.

-MatW

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