Re: [rt-users] Problem with RT-Extension-CommandByMail

[Michael G Schwern]

Michael G Schwern wrote:

Charlie Garrison wrote:
I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 
setup. After

completing the installation steps, RT stops processing any messages via
rt-mailgate. Once I comment the @MailPlugins line then messages get 
processed

again.

I used the following install procedure:

cd ~/src/RT-Extension-CommandByMail-0.03
perl Makefile.PL
make


This is the point where one usually runs the tests.  They might point 
out something which has gone wrong with CommandByMail and your system.


Jesse informs me that its non-trivial to run the CommandByMail tests.  They require a 
running, installed RT instance.  Additionally the tests are "destructive" in 
that they actively add tickets and send mail via your installed RT instance.  So don't 
run them against a production instance.
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Re: [rt-users] Problem with RT-Extension-CommandByMail

[Michael G Schwern]

Charlie Garrison wrote:

I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After
completing the installation steps, RT stops processing any messages via
rt-mailgate. Once I comment the @MailPlugins line then messages get processed
again.

I used the following install procedure:

cd ~/src/RT-Extension-CommandByMail-0.03
perl Makefile.PL
make


This is the point where one usually runs the tests.  They might point out 
something which has gone wrong with CommandByMail and your system.

 make test


su
make install
cd /usr/local/rt3
patch -p0 <
~/src/RT-Extension-CommandByMail-0.03/patch/command_by_email-0.1-RT-3.4.5.patch
vi etc/RT_SiteConfig.pm
(added following line at end of file, before trailing "1;")
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
apachectl stop
apachectl start

I also tried some variations of the above, but nothing seems to work. I can't
see anything in rt.log that sheds any light on the problem.

What am I possibly doing wrong? How can I get RT-Extension-CommandByMail to
work?

Thanks,
Charlie



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