[rt-users] HOWTO: add entries to Status field
Hi, I need to modify and /or add new entries to the Status field in a ticket. Where can I make these changes? Cheers, MM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Double line space on Comment
Hi, I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Michael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
Thanks, Kevin. So if I upgrade to 3.8.3, the problem will be fixed or there will be options for me to change the setting? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, May 28, 2009 4:29 PM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to format a ticket with custom fields?
Hi, I have a number of custom fields for tickets but don't know where to change the page format? My installation is 3.8.2. Thanks in advance!! MM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] add MySQL authentication
Hi,
I am using External Authentication with LDAP. But also would like to add MYSQL
as another source for login.
After created a table in rt3 database, I made following changes in
RT_SiteConfig.pm:
'My_MySQL' = { ## GENERIC SECTION
# The type of service
(db/ldap/cookie)
'type'
= 'db',
# The server hosting
the service
'server'
= 'server.domain.tld',
## SERVICE-SPECIFIC
SECTION
# The database name
'database'
= 'DB_NAME',
# The database table
'table'
= 'USERS_TABLE',
# The user to connect
to the database as
'user'
= 'DB_USER',
# The password to use
to connect with
'pass'
= 'DB_PASS',
# The port to use to
connect with (e.g. 3306)
'port'
= 'DB_PORT',
# The name of the Perl
DBI driver to use (e.g. mysql)
'dbi_driver'
= 'DBI_DRIVER',
# The field in the
table that holds usernames
'u_field'
= 'username',
# The field in the
table that holds passwords
'p_field'
= 'password',
#
# The field and values
in the table that determines if a user should
# be disabled. For
example, if the field is 'user_status' and the values
# are
['0','1','2','disabled'] then the user will be disabled if their
# user_status is set to
'0','1','2' or the string 'disabled'.
# Otherwise, they will
be considered enabled.
'd_field'
= ' user_status ',
'd_values'
= ['0'],
## RT ATTRIBUTE
MATCHING SECTION
# The list of RT
attributes that uniquely identify a user
'attr_match_list'
= [ 'Gecos',
'Name'
],
# The mapping of RT
attributes on to field names
'attr_map'
= { 'Name' = 'username',
'EmailAddress' = 'email',
'ExternalAuthId' = 'username',
'Gecos' = 'userID'
}
},
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[rt-users] RT web problems
Hi, I have to rename and put in a new IP for my RT box. After that, I got apache going but only see It works page but not RT site. Please help!! Cheers, MM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT web problems
Thanks for your reply. I got it fixed. In my case, I have to go to vi /etc/apache2/sites-enabled/rt3.8, changed the virtual host IP to the new IP. Cheers, MM -Original Message- From: jmose...@corp.xanadoo.com [mailto:jmose...@corp.xanadoo.com] Sent: Friday, April 17, 2009 4:34 PM To: Michael Mai Cc: rt-users@lists.bestpractical.com; rt-users-boun...@lists.bestpractical.com Subject: Re: [rt-users] RT web problems Did you update DNS? Did you update this part of the Apache config?: Change this to Listen on specific IP addresses as shown below to # prevent Apache from glomming onto all bound IP addresses (0.0.0.0) # e.g. Listen 12.34.56.78:80 Listen ip address:port James Moseley Michael Mai michael@oicr.on.ca wrote: Hi, I have to rename and put in a new IP for my RT box. After that, I got apache going but only see It works page but not RT site. Please help!! Cheers, MM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] External Authentication to AD
Hi, I have an user that has multiple email addresses and would like to send in requests from all of them. From example: asm...@company.com asm...@gmail.com Currently I have AD working fine but don't want to set up another Auth source. How can I do this? Thanks Michael Mai ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
