I'm trying to set up RT so we can use two different accounts with different authentications for suppport and support-comment. The reason is because mail-server doesn't allow send as another user ("from" field must match sender e-mail address). Is it possible to somehow catch the from field in RT_Config.pm and use it in $SendmailArguments to the mta (in our case msmtp with msmtp_wrapper)? I would like to do something like Set($SendmailArguments,$fromEmail); and catch it in the wrapper.
Current msmtp wrapper looks like this: defaults ***** account support@domain from support@domain user user1 password xxxxx account support-comment@domain from support-comment@domain user user2 password yyyyy account default : support@domain This is working only when From is support@domain but if it is support-comment@domain the following error is generated: smtpstatus=550 smtpmsg='550 5.7.60 SMTP; Client does not have permissions to send as this sender' errormsg='the server did not accept the mail' exitcode=EX_UNAVAILABLE Any suggestion? -- View this message in context: http://requesttracker.8502.n7.nabble.com/emails-for-support-and-support-comments-with-different-authentication-tp62366.html Sent from the Request Tracker - User mailing list archive at Nabble.com. --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017