[rt-users] RT email settings with Office 365

[Nicholas Whitehead]

Hi

I wonder if anyone can help me ..

I have RT v4 installed on DEBIAN V6 and the site appears fine

Our company email is hosted offsite through Exchange on MS Office 365 and I
am trying to set up the RT email to talk to Office 365

Can anyone point me in the right direction please

Thanks in advance
NJW
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RE: [rt-users] Autoreply and Correspond Issue

[Nicholas Whitehead]

I had a similar problem with mine and I had to alter the sendmail
configuration files (.mc/.cf)

The DAEMON_OPTIONS line was the problem

Hope this helps

Best regards

NJW

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Moreira,
Carlos
Sent: 06 March 2007 04:08
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Autoreply and Correspond Issue

Hello,

I am running RT 3.6.3 on CentOS 4.4 (32-bit) with Apache2 and Postfix  
for a few months now.  I just realized that e-mail has not been going  
out  to requestors via Autoreply or Correspond when using e-mail (via  
rt-mailgate).  If I log into the web interface and reply to a ticket,  
the requestor does receive an e-mail and it is recorded in the ticket.

Is there a setting in RT_SiteConfig.pm that I should be setting?

I did notice in the message header that they are getting tagged with  
the following two headers:

RT-Squelch-Replies-To: {valid email address of requestor}
RT-DetectedAutoGenerated: true

The logs show the following: No recipients found. Not sending. (/usr/ 
local/rt/lib/RT/Action/SendEmail.pm:255), but the requestor is  
listed in the ticket.

The one thing that might be causing a problem on is that I use  
[EMAIL PROTECTED] as the e-mail address which forwards to  
[EMAIL PROTECTED] which is the RT server.

Thanks,
Carlos
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[rt-users] Outgoing email - comment

[Nicholas Whitehead]

Hi 

 

I have been using RT for Windows for a few months and have decided to
now move to a Linux platform as it offers more flexibility

 

I have installed 3.6.3 and I can create tickets and it will email me to
my company email address which is on an exchange box.

 

However, when I comment or reply to a ticket, then no emails are sent to
the AdminsCcs or Ccs. It always worked on my Windows version

 

Any help would be greatly appreciated 

 

Thanks in advance

 

 

 

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