Re: [rt-users] Email signature disclaimers
How is everyone dealing with their standard corporate email legal disclaimers on ticket replies? MTA? (should work for normal emails too) I personally hate them :) They have no other legal value than make stupid people scared to sue for whatever reason. At least in most European countries that is the case. But then, people sue other people much less for stupid reasons than other side of the Atlantic :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] E-mail Templates are only a single character
ALTER TABLE Templates MODIFY Content CHAR NULL DEFAULT NULL; ALTER TABLE Templates MODIFY Content BLOB NULL DEFAULT NULL; I think this is the problem. I had the same happening to me. Ole Graig told me the following: --- cut --- the sql.queries file that I got out of running etc/upgrade/schema.mysql-4.0-4.1.pl contained some destructive transforms that I had to change. Several multi-character fields were temporarily transformed into type CHAR, which truncated them to a single character. Check your sql.queries file (e.g. 'grep CHAR sql.queries) and make sure you're not hitting the same thing; in my case, one of the fields that was thus truncated was in fact this same Templates.Content field. RT's templates don't work so good when they consist of only one character. :-) --- cut --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trouble upgrading to 3.8.1
When I run from //rt/src/rt-3.8.1 OR from //rt/src and just enter make testdeps I get command not found. Could THAT be a problem? Am I running some old software when I run /tools/bin/ make testdeps? You can/(have to) be in main RT directory. What I'm doing: (I could copy this from the README file extract the RT archive into /tmp tar xzvf rt.tar.gz -C /tmp cd /tmp/rt (or whatever version specific directory the archive extract created) ./configure Make testdeps if there was something missing then, (may need more than one run) make fixdeps make testdeps make install as you can see I'm nowhere near any /bin/, /src/ or similar directories ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trouble upgrading to 3.8.1
From: Kenneth Crocker [EMAIL PROTECTED] I ran /tools/bin/ make fixdeps and I got this result: I newer point to a subdirectory, not sure if it matters though. I do always just what the readme/install file tells me. So in the directory where I have extracted the rt archive I do make testdeps and make fixdeps and eventually make install. It's normal that it follows dependencies, and tests the modules as they are installed. If you get a lot of errors you may have to install those manually either using cpan or downloading different archives and then installing them manually. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
I'm running mysql 5.0.32. So - why the 4.1 schema is fine but the other one isn't I don't know :) Is it an error in the non 4.1 schema or ?? It seems that naming of that upgrade file is somewhat misleading based on the problems people are having because they did not follow those instructions (I did not have Mysql 4, I have 4.1, 5, etc. already) You need to follow the instructions if you are upgrading from 3.8 to 3.8.1 no matter what your mysql database version is. That's my understanding. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT-Users Digest, Vol 53, Issue 105
I have tried most thing to get 3.8.1 running without success so I have done the following 1. installed fedora 9 as a clean install 2. yum update 3. yum install rt3 got it to work as I need it to http://localhost/rt3 (http://localhost gives the apache welcome page) but get version rt-3.6.6 This has been explained to you already, you can't use localhost to anyone else than you. I.e., localhost will be different for different machines. You have to use your machines ip-address. The sooner you get rid of localhost the sooner you are little bit closer to a working system. it installed it in /usr/share/rt3/html That is the default yes. Except the directory is just /usr/share/rt3/ in my opinion next I downloaded rt-3.8.1.tar.gz Why, when you installed RT already through packet management system? then 1. ./configure --prefix=/usr/share/rt3/html what is html doing at the end of the path? Was it really installed in that directory by yum? 2. make fixdeps 3. make upgrade 4. upgraded the database the problem is if i now run http://localhost/rt3 i still get version 3.6.6 Yes because you installed the new version to /usr/share/rt3/html if I now change in/etc/httpd/conf.d/rt3.conf from PerlRequire /user/sbin/webmux.pl to PerlRequire /usr/share/rt3/http/bin/webmux.pli get 404 not found Do you have webmux in that directory you specified. The path with my install is /opt/rt/sbin/webmux.pl What do i need to do to get rt-3.8.1 running as http://localhost/rt3 and NOT as http://localhost Why you have to have localhost as the address? You need to understand apaches configuration files to be able to configure the address to your liking. What I would do is to make a clean install if you don't have tickets or anything yet. And follow the instruction closely. I had some problems too with upgrade but they were because I had an older RT instance configured on the same server, so it's better you remove all traces of RT from httpd.conf I think. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem upgrading from 3.6.1 to 3.8.1
ALTER TABLE Templates MODIFY Content BLOB CHARACTER SET utf8 NULL DEFAULT NULL; I don't see anything wrong with that line. Panu - Don't know about your other problem, but I ran into this SQL burp in four or five different tables while going from 3.6.0 to 3.8.1rc5. MySQL doesn't like the CHARACTER SET directive for a field of type BLOB. These lines should probably be changed to specify TEXT instead of BLOB (or you could remove the 'CHARACTER SET utf8' directive if you know the fields in question are used to store binary data instead of text.) Looking at my database, Templates.Content is definitely TEXT. Oh, and one other thing to watch out for -- the sql.queries file that I got out of running etc/upgrade/schema.mysql-4.0-4.1.pl contained some destructive transforms that I had to change. Several multi-character fields were temporarily transformed into type CHAR, which truncated them to a single character. Check your sql.queries file (e.g. 'grep CHAR sql.queries) and make sure you're not hitting the same thing; in my case, one of the fields that was thus truncated was in fact this same Templates.Content field. RT's templates don't work so good when they consist of only one character. :-) Ole, thanks a lot, I should have paid more attention to that. I for some reason mixed up TEXT and CHAR. As the fields the queries wanted to convert to blob were already blob I just deleted those rows and I now have probably? a properly upgraded DB. (yes I restored an old dump first :) I still have various problems, the cleanslate problem still appear in the logs with various pages. For example: Can't locate object method CleanSlate via package RT::Action::SendEmail at /opt/rt38/bin/../lib/RT/Interface/Web/Handler.pm line 213.\n, referer: http://xxx.yyy.com/Search/Simple.html I also get internal server error with simple search. And for example homepage has: RT::Ticket::ACLEquivalenceObjects Unimplemented in RT::Principal. (/opt/rt38/bin/../lib/RT/Principal_Overlay.pm line 327) and I can't see any of my tickets. Same kind of error appears on almost all pages. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT-Users Digest, Vol 53, Issue 59
From: Ruslan Zakirov [EMAIL PROTECTED] Apache+mod_perl with two RTs in different virtual hosts? Can't locate object method CleanSlate via package RT::Action::SendEmail at /opt/rt38/bin/../lib/RT/Interface/Web/Handler.pm line 213.\n, referer: http://xxx.yyy.com/Search/Simple.html Yes... That was it. Slowly learning the wonders or Perl Apache :) Another thing is that the scandinavian characters are messed up like Geirs said. But that is not that important at this time (especially if new tickets will have them correctly). Thanks for the help. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem upgrading from 3.6.1 to 3.8.1
Everything else is going just fine with the upgrade except the end result :) when I upgrade the schema I get various errors like: ERROR 1064 (42000) at line 131: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'CHARACTER SET utf8 NULL DEFAULT NULL' at line 1 whole query: ALTER TABLE Templates MODIFY Content BLOB CHARACTER SET utf8 NULL DEFAULT NULL; I don't see anything wrong with that line. also there's an error displaying in every page: The server encountered an internal error or misconfiguration and was unable to complete your request. etc... the error in error log is: Can't locate object method CleanSlate via package RT::Action::SendEmail at /opt/rt38/bin/../lib/RT/Interface/Web/Handler.pm line 213.\n, referer: http://... are these 2 errors related. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: RTFM/RT version question
I'm trying to upgrade from RT 3.4.2/RTFM 2.0.2 to RT 3.6.1. Seems I need to upgrade RTFM as well, so I tried 2.2.0RC4, since the dates seems to be similar. Kinda works, but not really. (I'm using the 3.4-retro css if that matters.) I never see the content of the articles, unless I view the history, and there is no box in which to create content for new articles. We had the same problem, unfortunately we couldn't leave out a possible upgrade error so I ended up reinstalling rtfm from scratch and then inputting all old articles by hand. Luckily we didn't have that many... It would be nice to know a possible solution in case we have problems upgrading to the final version. Panu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
