Re: [rt-users] no alert for invalid mail addresses
Hello Jeffrey,
thank you, I'll try to implement it here. Wonder if someone has done it
before or if there is any plugin for this? Or (the best way) if some
developer encodes it to some future release of RT? :)
Petr
On 5.1.2017 21:51, Jeffrey Pilant wrote:
> Check out
> http://www.regular-expressions.info/email.html
> It indicates the 'most' official regex is:
> \A(?:[a-z0-9!#$%&'*+/=?^_`{|}~-]+(?:\.[a-z0-9!#$%&'*+/=?^_`{|}~-]+)*
> | "(?:[\x01-\x08\x0b\x0c\x0e-\x1f\x21\x23-\x5b\x5d-\x7f]
> | \\[\x01-\x09\x0b\x0c\x0e-\x7f])*")
> @ (?:(?:[a-z0-9](?:[a-z0-9-]*[a-z0-9])?\.)+[a-z0-9](?:[a-z0-9-]*[a-z0-9])?
> | \[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.){3}
>(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?|[a-z0-9-]*[a-z0-9]:
> (?:[\x01-\x08\x0b\x0c\x0e-\x1f\x21-\x5a\x53-\x7f]
> | \\[\x01-\x09\x0b\x0c\x0e-\x7f])+)
> \])\z
>
> Yeah. Quite a mouthful. This is because there are quite a few ways to
> express email addresses. And even this is not foolproof.
>
> The same page also has other simpler regex expressions that work a fair
> amount of the time, but are less complicated, like:
> \b[A-Z0-9._%+-]+@[A-Z0-9.-]+\.[A-Z]{2,}\b
>
> The page claims it is 99% effective.
>
> That, however, does not solve your problem. Just because it is formulated
> correctly does not mean it is a valid address.
>
> The usual solution is to whitelist the addresses and do a lookup. Any
> address not found gets added tentatively, but flagged for testing. You can
> also at this time prompt for acceptance vs. going back to an edit screen.
> This does require you maintain a list of valid email addresses somewhere.
> The user list is a likely place, but if you are sending emails to people who
> are not users, then that fails.
>
> /jeff
>
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--
+---+
Petr Hanousek e-mail: petr.hanou...@cesnet.cz
MetaCentrum User Supportphone: +420 950 072 112
CESNET z.s.p.o. mobile: +420 606 665 139
location: Zikova 13a, Praha room: 32b
Czech Republic
+---+
Re: [rt-users] no alert for invalid mail addresses
Thank you Matt, this will also help. BTW, for the curiosity, the "Merge with an alternate user" option behaves the same way like http://search.cpan.org/~bps/RT-Extension-MergeUsers/lib/RT/Extension/MergeUsers.pm or does it have some extra functionality? But my main focus with this question was about to help that desperate users who make that typos to realize, that no mail will come to the intended recipient. Something like warning "Hey, this address is not valid so your answer never reach anybody". Imagine sending some info (like "downtime will occur next monday") to multiple recipients and one of them has a typo like invalid domain in his mail address. You feel safe that you've sent info to everybody important but someone never receive that and surely will complain during the unexpected downtime. Petr On 5.1.2017 16:09, Matt Zagrabelny wrote: > Hi Petr, > > We have this problem a lot. > > BP wrote us this module to help manage autocreated users that don't > belong in the database: > > https://github.com/bestpractical/rt-extension-manageautocreatedusers > > -m > > On Thu, Jan 5, 2017 at 3:53 AM, Petr Hanousek wrote: >> Hi geeks, >> sometimes someone here mistypes the mail address of Requestor or CC. The >> typos in addresses are various, my question is about the really obvious >> ones. Like if you put to CC an address "a@b". Is there any mechanism in >> RT to detect such mistakes and say something at least? Or can I have a >> feature request for this? :) >> >> If you try this in Gmail or Thunderbird, an error is raised and the >> message is not sent. >> >> Thank you, Petr
[rt-users] no alert for invalid mail addresses
Hi geeks, sometimes someone here mistypes the mail address of Requestor or CC. The typos in addresses are various, my question is about the really obvious ones. Like if you put to CC an address "a@b". Is there any mechanism in RT to detect such mistakes and say something at least? Or can I have a feature request for this? :) If you try this in Gmail or Thunderbird, an error is raised and the message is not sent. Thank you, Petr -- +---+ Petr Hanousek e-mail: petr.hanou...@cesnet.cz MetaCentrum User Supportphone: +420 950 072 112 CESNET z.s.p.o. mobile: +420 606 665 139 location: Zikova 13a, Praha room: 32b Czech Republic +---+
Re: [rt-users] Slow quote folding
Hi, we have migrated to another server with newer Debian and this issue suddenly dissapeared. So I wanted just let you know. Thanks to Jeffrey Pilant for interest and morale support :) Petr On 1.6.2016 11:04, Petr Hanousek wrote: > Dear all, > we have here some users who have such a habit to keep all the > conversation history in e-mails. Some of them have also stupid mail > clients which doubles the number of spaces. This results in looong mails > and therefore long ticket history. So some individuals use, for better > information overview, quote folding. > This works quite well, but when the stuff that is to be quoted in ticket > is too long (or too many of them?), the quoting procedure takes very > long time. I've got here a ticket with 24 replies, each with the full > mail history, and showing the ticket with folding turned on takes about > 8 minutes. The ticket history during that time shows only "Loading..." > notice. > > When I searched in the code to see how this folding is done, it gave me > an impression that it uses some general method which affects the whole > RT. So I am little bit scare to give it some tuning :) Could you someone > please either to confirm a bug, or (if it is a feature) explain me the > mechanism how this should work and what to tune/rewrite? > > Thank you, Petr > -- +---+ Petr Hanousek e-mail: petr.hanou...@cesnet.cz MetaCentrum User Supportphone: +420 950 072 112 CESNET z.s.p.o. mobile: +420 606 665 139 location: Zikova 13a, Praha room: 32b Czech Republic +---+ - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
Re: [rt-users] mail header use by RT
Hi, I've got an opposite problem: when I make a mail reply or forward, it doesn't matter whether I change the subject (remove RT ID from it) or not. And the mail is attached to the original ticked, although I wanted to create a new one. It appears to me that RT is using the "References" part in the header and the mail subject. Problem is that if you forward the mail outside RT and change subject, nobody then normally knows that it came from RT and therefore if you then send such a mail back to RT, it would be routed elsewhere, than you intended. I don't know whether it's the default behaviour or it's some hack from my predecessor administrators. So, could someone write here, what is the decision process in RT that takes place for a mail to create new ticket or attaching it to an existing one? Thank you, Petr On 2.5.2016 16:07, Albert Shih wrote: > Hi everyone. > > I got some issue about reply mail, some answer (to a mail come from RT) > create a new ticket instead > to be merge to the original ticket. > > I would like to known which header is use by RT to see it's a new mail or a > old ticket. > > I find in a mail header > > References: > Message-ID: > X-RT-Loop-Prevention: support.obspm.fr > X-RT-Ticket: support.obspm.fr #28939 > X-Managed-BY: RT 4.2.12 (http://www.bestpractical.com/rt/) > X-RT-Originator: some@obspm.fr > > Are they all be used or only X-RT-Ticket is used ? > > Regards. > > JAS > > > > > -- > Albert SHIH > DIO bâtiment 15 > Observatoire de Paris > 5 Place Jules Janssen > 92195 Meudon Cedex > France > Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 > xmpp: j...@obspm.fr > Heure local/Local time: > lun 2 mai 2016 16:04:13 CEST > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 > -- +---+ Petr Hanousek e-mail: petr.hanou...@cesnet.cz MetaCentrum User Supportphone: +420 950 072 112 CESNET z.s.p.o. mobile: +420 606 665 139 location: Zikova 13a, Praha room: 32b Czech Republic +---+ - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
[rt-users] Slow quote folding
Dear all, we have here some users who have such a habit to keep all the conversation history in e-mails. Some of them have also stupid mail clients which doubles the number of spaces. This results in looong mails and therefore long ticket history. So some individuals use, for better information overview, quote folding. This works quite well, but when the stuff that is to be quoted in ticket is too long (or too many of them?), the quoting procedure takes very long time. I've got here a ticket with 24 replies, each with the full mail history, and showing the ticket with folding turned on takes about 8 minutes. The ticket history during that time shows only "Loading..." notice. When I searched in the code to see how this folding is done, it gave me an impression that it uses some general method which affects the whole RT. So I am little bit scare to give it some tuning :) Could you someone please either to confirm a bug, or (if it is a feature) explain me the mechanism how this should work and what to tune/rewrite? Thank you, Petr -- +---+ Petr Hanousek e-mail: petr.hanou...@cesnet.cz MetaCentrum User Supportphone: +420 950 072 112 CESNET z.s.p.o. mobile: +420 606 665 139 location: Zikova 13a, Praha room: 32b Czech Republic +---+ - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
[rt-users] outgoing email signing - S/MIME x GnuPG
Hello all, I've got a feature request here. Could be please added the possibility to configure signing an outgoing email on queue basis rather than for whole RT instance? There are some users in our system who use GnuPG and some who need S/MIME. And RT::Crypt documentation (even for version 4.4) says, that "RT can currently only use one protocol to encrypt and sign outgoing email; this defaults to the first enabled protocol." Thank you, Petr -- +---+ Petr Hanousek e-mail: petr.hanou...@cesnet.cz MetaCentrum User Supportphone: +420 950 072 112 CESNET z.s.p.o. mobile: +420 606 665 139 location: Zikova 13a, Praha room: 32b Czech Republic +---+ - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] RT and CRM functions/integration
Hello, this is the question that crossed also my mind few days ago. We are the company using RT and now we want to start using some CRM system. Well, not the whole one, but some sort of it, let's say addressbook on steroids. I've tried to google it and among many crap I've found this thread and some other messages from some consulting companies that "it works somehow" and thy provide the solution. So I wonder how is this possible. Because as far as I know about RT, it's rather the solution for solving problems and not tracking customers. On top of that, the system of dealing with users is based on email addresses which continuously changes. This is the opposite of CRM system, because there is the customer on the first place so his contact is unique and not dividet into several mail addresses. I've found some workaround here http://www.gossamer-threads.com/lists/rt/users/48819 but didn't try it yet, because I am not confident this is the right way to go. So do you someone have some experience with integrating CRM system and RT? Best regards, Petr Hanousek On 1.3.2012 11:49, Dan Shearer wrote: What do service companies based around RT do when they formalise their sales processes? I've only ever seen CRM done completely independently, but now I'm wondering if there's a better way. RT is the opposite of a CRM (the scale of the numbers and the direction of the communication are inverses) but often an IT service company wants to keep sales close to fulfillment, and fulfillment always happens through RT. At one level, RT can do very transactional, short-cycle sales just like any question-response cycle. At the other extreme, RT can't possibly map onto a contacts-driven sales system. But I'm wondering if there might be some ground in the middle, where the true CRM stuff is handled elsewhere but RT is aware of the workflow. So, who does CRM integration with RT? :-) Regards, -- Dan Shearer d...@shearer.org RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5& 6, 2012 -- +-------+ Petr Hanousek e-mail: petr.hanou...@cesnet.cz MetaCentrum User Supportphone: +420 234 680 241 CESNET z.s.p.o. mobile: 606 665 139 location: Zikova 13a, Praha room: 32b Czech Republic +---+
