Re: [rt-users] RSS and iCalendar Feeds? Bug?
hi, same for me. when i insert Ical link to thunderbird, nothing goes wrong. feed/ICS seems to be valid. but i can't see ticket. not ticket link i see on online calendar. does any one have calendar ICS/feeds work? any solution? i'm using RT 3.6.7. regards, Greg Evans wrote: Same thing here, iCal feeds don't work in iCal and I can't get the RSS working properly, I figure it is some misconfiguration on my end, but I dunno... On Mar 10, 2009, at 9:47 AM, John Arends wrote: I sent a message about this last week but didn't get much of a reply. I'm hoping with a more descriptive subject I can get some more comments. I am very excited about the RSS feeds and iCalendar feeds in RT 3.8.x, but I can't get them to work reliably?. Is anyone using them? If so, which applications are you using? The RSS feeds work fine in FireFox, and the iCalendar feeds work fine in Sunbird. However, I can't get either of them to work in applications our users have. Outlook 2007 does not like the format of the RSS feeds, and I can't get either of them to work. For our Mac users, the iCalendar feeds do not work in iCal, and the RSS feeds do not work in Safari. I'm guessing the problem is mostly the format. Who is using the feeds? -- John Arends jare...@illinois.edu Network Analyst College of ACES - ITCS University of Illinois at Urbana-Champaign ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Greg Evans gev...@hcc.net Hood Canal Communications (360) 898-2481 x212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to disable fckeditor globally?
hi everyone, on my side, i installed a fresh 3.8.1 version of RT and i can not see anywhere fckeditor menu-bar, is there a documentation or something i miss about it? i even try to put Set($MessageBoxRichText, 1); but nothing change... i test my RT with firefox 3 on linux and IE6 on linux... any help will be appreciate, regards, Curtis Bruneau wrote: in your etc/RT_SiteConfig.pm Set($MessageBoxRichText, 0); slamp slamp wrote: is there a way to do this? i have not been able to find it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to enable fckeditor globally?
well i can see this on my error console :
Erreur : missing ) after argument list
Fichier Source : http://localhost/rt3/Ticket/Create.html?Queue=1
Ligne : 67, Colonne : 67
Code Source :
doOnLoad(hide(document.getElementById('Ticket-Create-details')););
but i changed nothing on template or html ...
Stefan Hornburg (Racke) wrote:
Remy Berrebi wrote:
hi everyone,
on my side, i installed a fresh 3.8.1 version of RT and i can not see
anywhere fckeditor menu-bar, is there a documentation or something i
miss about it?
i even try to put Set($MessageBoxRichText, 1); but nothing change... i
test my RT with firefox 3 on linux and IE6 on linux...
any help will be appreciate,
Check your JavaScript error console first (and look at the HTML source
code where you see a trace of fckeditor).
Regards
Racke
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Re: [rt-users] how to enable fckeditor globally?
ok i find a solution.
i edit file : /usr/share/rt3/html/Ticket/Create.html
find this on line 48 :
/Elements/Header,
Title = loc(Create a new ticket),
onload = hide(document.getElementById('Ticket-Create-details'));
i remove the ; to have this :
/Elements/Header,
Title = loc(Create a new ticket),
onload = hide(document.getElementById('Ticket-Create-details'))
and now i have the fckeditor visible (but reduced by default...)
in case it can help, i have RT3.8.1 from YUM rpm for Fedora 10...
Remy Berrebi wrote:
well i can see this on my error console :
Erreur : missing ) after argument list
Fichier Source : http://localhost/rt3/Ticket/Create.html?Queue=1
Ligne : 67, Colonne : 67
Code Source :
doOnLoad(hide(document.getElementById('Ticket-Create-details')););
but i changed nothing on template or html ...
Stefan Hornburg (Racke) wrote:
Remy Berrebi wrote:
hi everyone,
on my side, i installed a fresh 3.8.1 version of RT and i can not see
anywhere fckeditor menu-bar, is there a documentation or something i
miss about it?
i even try to put Set($MessageBoxRichText, 1); but nothing change... i
test my RT with firefox 3 on linux and IE6 on linux...
any help will be appreciate,
Check your JavaScript error console first (and look at the HTML source
code where you see a trace of fckeditor).
Regards
Racke
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[rt-users] how to display actual ticket ID/Number in On create template?
hi,
i'm using the Approval example on wiki and it's fine, but i want that
approval user receive an email with direct URL of ticket created after
approval request submission...
and i don't find how to do it :-( here is my template :
===Create-Ticket: aproval
Subject: Approval needed for : {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Queue: cma
Type: approval
Owner: doe
Content: Hi,
a request been created :
URL: {$RT::WebURL}Ticket/Display.html?id={$Tickets{'TOP'}-id}
with subject : {$Tickets{'TOP'}-Subject}
to approve this CMR you need to TAKE and OPEN the following Ticket :
URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket-id}=
this not work! :-(
and go to Approval link here :
{$RT::WebURL}Approvals/
thansk a lot,
regards,
ENDOFCONTENT
on apache error log i can read :
Ticket creation failed: Can't call method id on an undefined value at
template line 20.
ticket submited is not see as approval pending and approval ticket is
not created because of this error in log ...
please does anybody can help?
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[rt-users] approval needs
hi every one, i'm new on RT and i'm trying for my company to setup RT with approval mechanism... i'm actually using RT 3.8.1 i followed instruction here : http://wiki.bestpractical.com/view/ApprovalCreation when i create a ticket on queue 'request' a ticket is created on queue 'approval' .. all seems good! but user in group that can access to queue Request (approver user) can see queue, but it's always empty queue... even if by entering ticket ID on search box, i can see ticket with owner set to approver user, and queue set to Request ... even schredder can not find any ticket, deleted or not from this queue ... any idea why such happen? :) thanks a lot in advance, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] close ticket that is parent of a depend on (child) ticket?
hi again, as all new user, i have many question :) is it a way to close a ticket when the child ticket is closed and resolved? thnaks a lot, regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
