[rt-users] Attachments over a few hundred KB not working
the only thing that appears in the apache error log is: [Sun Feb 3 05:46:56 2008] [crit]: Transaction not committed. Usually indicates a software fault.Data loss may have occurred (/usr/local/rt3/lib/RT/Interface/Web/Handler.pm:195) This is on a fresh install of FreeBSD 7.0-RC1 RT 3.63 from ports using mysql apache 1.3 Sevan / Venture37 _ Get Hotmail on your mobile, text MSN to 63463! http://mobile.uk.msn.com/pc/mail.aspx ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Setting up RT on Windows 2003 Server
Dont do it, I tested 3.4x on cygwin a couple of years back on a Compaq dual 1.4Ghz PIII, 1GB RAM, 2003 SP1, with 2 simultanious login attempts the task manager showed 100% CPU utilitzation, slapped freebsd 6 on the same box it didn't even break a sweat. Sevan / Venture37 _ Get free emoticon packs and customisation from Windows Live. http://www.pimpmylive.co.uk___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: [RTusers] managing Spam
Rather than complicating the setup with antispam software filtering, I'd highly recommend implementing greylisting, it will delay emails coming through from unknown sources but you can use a whitelist containing known/trusted hosts to bypass the greylisting. I highly recommend spamd (not the spamassassin daemon) which is included with openbsd is available from ports for freebsd (not sure about netbsd) or postgrey if you're running postfix Interview with bob beck (the developer of spamd) http://tinyurl.com/y7jj7b Postgrey http://isg.ee.ethz.ch/tools/postgrey/ Sevan / Venture37 -- The truth, the half-truth, and nothing like the truth. - Mark Brandon Read ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: Labelled Priority Patch doesn't work with 3.6x
The only error I get is in /var/log/messages: RT: Use of uninitialized value in pattern match (m//) at /usr/local/rt3/lib/RT/Transaction_Overlay.pm line 1073. (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:1073) -- The truth, the half-truth, and nothing like the truth. - Mark Brandon Read ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Displaying custom fields on at a glance search result pages
I have found the following article in the wiki which covers exactly what I want. http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch Unfortunatly some of the files mentioned dont exist on 3.6 ./share/html/Elements/MyTickets is commented as depreciated. Has anyone got any pointers on trying to achieve the above on RT 3.6? Sevan -- The truth, the half-truth, and nothing like the truth. - Mark Brandon Read ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Auto adding Watchers from a custom field via scrips
I have a custom field (Select 1 value type)which containts a list of
full names in the Name Field a numerical value in the sort field.
This custom field is applied to Tickets.
On one of my queues I have I number of custom scrip which each point to
a name in the custom field add a corresponding email address to the Cc
filed of the ticket.
the contents of the scrip is below.
I have also tried variations of the scips on the wiki with no success,
can anyone shed some light on where I'm going wrong??
I'm running RT 3.6 on FreeBSD.
Regards
Sevan
Description: AddWatcherCompanyX
Condition: User Defined
return undef unless ($self-TransactionObj-Type eq Create);
return undef unless ($self-TicketObj-FirstCustomFieldValue('Account
Manager') =~
/f00x12/i);
return 1;
my ($status, $msg) = $self-TicketObj-AddWatcher(Type = 'Cc', Email
= [EMAIL PROTECTED] );
return 1;
return1;
Custom action cleanup code:
return 1;
Stage: TransactionCreate
Template: Global template: Blank
--
The truth, the half-truth, and nothing like the truth. - Mark Brandon Read
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