Re: [rt-users] rt-shredder - quicker method?
Ruslan Zakirov ruslan.zakirov at gmail.com writes: Hello, In additon to indexes described in shredder documentation people suggested index on Via column in CachedGroupMembers table and said that it improves performance amazingly. Has anyone else noticed a marked delay in the Query Builder search page after adding the recommended indexes? Where it used to display in less than ~5 seconds, it's now averaging ~16 seconds. What have I managed to break, now? Simon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6 Change look and feel of customized fields
Eggers, Ken F. keggers at mitre.org writes: Can the fields look and feel as displayed in the browser be altered (see how much I am a novice!)?? Not looking to major radical changes, just some simple sizing to allow text in the field to display completely. Ken I created local EditCustomFields in /opt/rt3/local/html/Elements/ which changed the $Rows $Columns values to 5 and 75, respectively. Now the boxes are large enough that my users aren't complaining. :) sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Possible dumb question...be warned
Is there a limitation on the number of queues that can be created? sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Possible dumb question...be warned
Gabriel Cadieux gcadieux at securetechnologies.ca writes: depends, is that you or management asking? LOL :) (real answer: i have no idea, but probably, yes. and the number is most likely gargantuan for realistic purposes.) I had my previous programmer tell me that there was a limitation on the number of queues that could be created, because of programmatic reasons. I was busy with 3 other projects and just took his word for it...but later my brain said it was all just table data and databases can have silly levels of table data. Just looking for verification before I create a whole slew of new queues. Yes, at the request of mgmt. :) sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Possible dumb question...be warned
Kenneth Crocker KFCrocker at lbl.gov writes: What is your customer base or service? Kenn LBNL Heh, I only have to support a gang of 30, at present. In future, might even go up to 60 people. sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Anyone using SSL-encrypted backend mysql calls?
Due to circumstances beyond my control (mgmt), my RT instances will be moved from their present isolated network into the mainstream with other corporate devices. As I don't want any sniffers that *might* exist on the wire to inspect my traffic to/from the database servers, I'm looking at using the SSL encryption feature...but I don't know what incantations need to be used for the front-end RT instance to successfully communicate. If this is explained in a FAQ or manual somewhere, please point me to it. Thanks, in advance... sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Anyone using SSL-encrypted backend mysql calls?
David Chandek-Stark david.chandek.stark at duke.edu writes: How about stunnel? --David I've been asked not to use custom software solutions in our corporate environment. *sigh* sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Anyone using SSL-encrypted backend mysql calls?
Gabriel Cadieux gcadieux at securetechnologies.ca writes: OpenSSL is far from what i'd call a custom software solution lol push management a little, sometimes they actually give in :) -gabe If it isn't in the begin corpspeak Known support lexicon /end corpspeak, then it's a custom solution and requires singing/dancing/alms/blood to implement. Otoh, if I use an existing capability of the MySQL server and a (hopefully) simple modification to RT it doesn't register on the not from around here meter. wierd breaks are for my posting client's requirements sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Anyone using SSL-encrypted backend mysql calls?
Matt Simerson matt at corp.spry.com writes: Do NOT use mysql SSL in a production environment. Well, that's emphatic enough...guess that means it's forgiveness vs permission time. :) sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Changing Password for user
IT GUY itinfoguy at gmail.com writes: I searched but I didn't find any option ModifySelf in RTÂ 3.6.5. I think I have to prepare for an upgrade. Admin user: Configuration-Global-Group/User Rights. I've set my Privileged Users to be able to ModifySelf so they can keep their personal data up-to-date, as well. sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Fields containing HTML being rendered?!
Hello everyone! I recently began the process of switching over my users from a 3.6.3 RT frontend to a 3.6.5 frontend and discovered something that surprised me. If I copy/paste in a packet which contains HTML, RT does it's best to render this data when displaying the contents of the custom field. That doesn't happen in the 3.6.3 code, so something has been tweaked that I need to un- tweak. :) Doing a straight diff comparison of the Display.htm files shows that the code for that file was reorg'd past the point of my admittedly poor python/perl skills. Is this behavior intentional? sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Editing ShowCustomFields file to maintain Cu stom Field value formatting
Simon Jester sklutch at hostile.org writes:
Okay, issue resolved. One of the programmers here pointed out that I'd picked
the wrong place for the insertion and showed me were it *should* go.
Much thanks to everyone who responded off-list (Todd Chapman, Joe Casadonte)
for their assistance.
Sorry, Todd, but CallBacks have always been my nemesis. I don't recall having
gotten a single one to work for me, ever...
Thanks, Joe, but I got your email after my programmer had already laughed at me
and tweaked the file...
I still love RT and the fact that I *can* customize it, I just wish I had my
Perl-wings/Mason-fins and could cleanly dive in and customize with abandon.
Now, on to the next emergency/fire...
sklutch
Begin snippet/diff code
i|/l(no value)//i
% } elsif ( $count == 1 ) {
pre ---Added
% $print_value-( $CustomField, $Values-First );
/pre ---Added
% } else {
ul
% while ( my $Value = $Values-Next ) {
diff results for file:
57a58
pre
58a60
/pre
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[rt-users] Editing ShowCustomFields file to maintain Custom Field value formatting
Morning, everyone!
Long time lurker (with occasional stupid questions) running into an issue with
a customization to ShowCustomFields file.
In 3.6.1, I edited the ShowCustomfields file to inject a pre/pre statement
just inside the li blocks. This took care of an issue in which the carriage
returns in the custom field value were being stripped on display by the
browsers. (Interestingly enough, the returns were in the page source but were
stripped on display). This worked for some time and all was happy.
Now, I'm deploying replacement hardware (beefy!) and taking the opportunity to
bump my installation to 3.6.5 and I'm stymied by the changes made to the
ShowCustomFields file in which the code block that was present in 3.6.1 was
moved to a subroutine and updated. If I use the same logic and insert my
pre/pre statement just inside the li block, it just gets ignored and the
custom fields are a jumble of text.
What up with that? Can someone point me to the proper place/method to insert
these statements? Or is there a better way that I've completely missed in my
zeal to edit source files? :)
sklutch
3.6.1 file changes
% while (my $Value = $Values-Next()) {
li
pre ---Added
% if ($CustomField-LinkValueTo) {
a href=%$Value-LinkValueTo|n% target=_new
% }
(...)
script!--
ahah('%$Value-IncludeContentForValue%', 'object_cf_value_%
$Value-id%');
--/script
% }
/pre ---Added
/li
3.6.5 Unsuccessful file changes
ul
% while ( my $Value = $Values-Next ) {
li
pre ---Added
% $print_value-( $CustomField, $Value );
/pre ---Added
/li
% }
/ul
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